2025 Kia Sorento PHEV

traveling on 6 lane divided highway at highway speed no traffic ahead for approximately 10 car lengths collision warnings fcs activated steered/swerved and braked. 2. Returned from KIA Dealership assured it should not happen again, 289 miles later driving 6 lane divided highway clear ahead warnings cuts power. Crash at highway speed. KIA Dealer states "NO problems found" "Functioning as designed". Yes Collision red and orange flashing lights, beeping alerts.

NHTSA ID

11770029

Incident

Apr 9, 2026

A check engine coolant system light came on, so I took the car to the local Kia dealership in downtown LA. They checked the battery coolant level and found it was completely empty and recommended I check for leaks. I later took the vehicle to Kia of Irvine for an inspection, and they found a rock had entered through the front grille and punctured the radiator, causing the leak. The front grill is both very exposed and low to the ground without any kind of protective shield/mesh blocking ordinary road debris from entering and damaging the exposed radiator and other vital engine components. Kia denied warranty coverage, claiming this was an "outside influence". However, online I found numerous complaints by other Kia owners over this same issue, as well as class action lawsuits against other car manufacturers alleging the same issue.

NHTSA ID

11767244

Incident

Sep 1, 2026

multiple active faults, 12 active DTC codes, which have disabled the ABS, ESC and airbag communication lines, the dealer we took the car to refused to perform a full diagnostic and repair. I have been in contact with Kia corporate and they have consistently said that cannot make a dealer perform service. The dealer where we purchased the vehicle cannot see us until October.

NHTSA ID

11762737

Incident

Jun 30, 2026

Warning Message CHECK HYBRID SYSTEM, First incident driving on the road car gave warning message 10 mins later car went in limp mode in the middle of road and did not allow me too move (took to dealership they had the car for four days ,they reported no codes was found )2. Second Incident driving on highway and car gave warning message shortly after warning sign car start to not let me accelerate and was going very slow on highway, manage to pull over and engine light and message came up diagnostic fault code.

NHTSA ID

11762668

Incident

Sep 6, 2026

The contact owns a 2025 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost drive power. The vehicle decelerated and was coasted over to the side of the road. The contact stated that several unknown warning lights flashed on the instrument panel while the vehicle was decelerating. While on the side of the road, the check engine warning light remained illuminated. Additionally, the message "Hybrid Power Control Unit" was displayed. The vehicle was towed to the dealer but was not diagnosed because the dealer was unable to reproduce the failure. The vehicle was not repaired. The contact stated that while the dealer was attempting to duplicate the failure, the vehicle was not being driven at highway speeds like when the failure had occurred. The manufacturer was made aware of the issue, and a case was opened. The failure mileage was approximately 30,000.

NHTSA ID

11756660

Incident

Aug 12, 2026

Mileage

30,000 mi

I am writing to report a safety concern with my 2025 Kia Sorento plug-in hybrid. On multiple occasions, after starting the vehicle, the instrument panel appears normal, but the vehicle does not enter the ready state. The ready indicator does not illuminate and the vehicle will not shift into drive or reverse. The vehicle will however, unfortunately, shift into neutral and roll, but with no power. The only way to restore normal operation is to completely turn the vehicle off and restart it. This intermittent condition creates a safety concern because it can leave the vehicle unexpectedly immobilized, with no power, and allow the vehicle to move/roll with no control. I respectfully request that Kia investigate this issue for a possible software or hybrid control defect. Please document my report and inform me of any software updates, improvements or service recalls.

NHTSA ID

11755646

Incident

Aug 1, 2026

The contact owns a 2025 Kia Sorento. The contact stated that on two occasions while driving 70 MPH, the vehicle lost automotive power and the message "Hybrid System Failure" was displayed. The vehicle was pulled over to the side of the road, turned off, and restarted, but the failure persisted, and the vehicle failed to accelerate above 20 MPH. The vehicle was taken to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failure reoccurred a week later. The vehicle was taken to another dealer where the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ID

11755517

Incident

Jul 7, 2026

On [XXX], at approximately [XXX], I attempted to replace a flat tire on my 2025 Kia Sorento while the vehicle was parked on a flat, firm paved surface. I used the factory-supplied emergency scissor jack, rated at 1,200 kg or 2,645.5 lbs. and placed it at the designated factory pinch-weld jacking point. The plugin hybrid Kia Sorrento has a curb weight of over 4000 lbs which is more than the rated weight of the Kia supplied car jack. This is extremely irresponsible and dangerous. While raising the vehicle only enough to remove and replace the tire, the jack’s structural frame buckled, bent, and popped out from under the vehicle causing the vehicle suddenly fall back to the ground. While no one was hurt in the incident someone could have been injured or killed by the falling vehicle or by the car jack which popped out from under the car as it was crushed. In this instance, no one was underneath the vehicle, and no injury occurred although it would have been very easy for this to have resulted in serious injury or death if the jack failure occurred while the tire was removed or a tire iron engaged during the failure. I feel fortunate to not have been seriously injured. There was no visible deformations or other symptoms before the failure. The problem was not reproduced because the jack sustained permanent structural damage and could not safely be used again. The vehicle and failed jack were inspected by Serramonte Kia, 600 Serramonte Boulevard, Colma, CA 94014, on [XXX], at approximately [XXX]. The failed jack has been retained and is available for inspection upon request. Photographs and dealership documentation are also available. Because Kia supplied this jack specifically for emergency tire changes on this vehicle, and it failed during its intended use under proper conditions, I request investigation into whether the jack has inadequate structural strength or design margin, defective materials or manufacturing, or another safety defect INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

NHTSA ID

11752370

Incident

Jun 4, 2026

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: ULTRA-WIDE BAND SENSOR SOFTWARE UPDATE (SA664) - This bulletin provides information to improve the Digital Key 2 system logic on certain Digital Key 2-equipped 2024-2027MY Sorento vehicles listed in the table below. Under certain conditions, repeated Digital Key recognition may contribute to 12V auxiliary battery discharge when parked. The improved software limits Digital Key recognition after repeated Welcome/Approach Unlock activations, when the user (or digital key) moves away from the welcome zone, or when the battery state of charge falls below a specified threshold. This condition may only affect customers using an Ultra-Wideband-capable smartphone.

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~ Soul EV (PS EV), 2017MY~ Niro (DE HEV/PHEV/EV), 2022MY~ EV6 (CV), 2021MY~ Sorento (MQ4 HEV/PHEV), 2023MY~ Sportage (NQ5 HEV/PHEV), and 2023MY~ Niro (SG2 EV/HEV/PHEV) vehicles.

TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: REAR RH DOOR CURTAIN INSPECTION / REPLACEMENT (WTY043) - This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY043) inspect and, if necessary replace the rear RH door curtain on certain 2023 - 2026MY Sorento Hybrid (MQ4 HEV) SX Prestige vehicles produced from June 27, 2022 through December 05, 2025 and certain 2023 – 2026MY Sorento Plug-In Hybrid (MQ4 PHEV) SX-Prestige vehicles produced from June 27, 2022 through November 22, 2025. The affected vehicle’s rear RH door curtain may not return to the fully retracted position. Under this program, the New Vehicle Warranty coverage for this condition is extended from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may improve system performance, enhance existing features, and apply the latest operating software for supported vehicles (2021-2026MY All Models).

WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY043) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the rear right-hand (RH) door curtain in certain 2023-2026 MY Sorento Hybrid (HEV) SX-Prestige and Sorento Plug-in Hybrid (PHEV) SX-Prestige vehicles from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY043) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.