2025 Kia Sorento PHEV

I am writing to report a safety concern with my 2025 Kia Sorento plug-in hybrid. On multiple occasions, after starting the vehicle, the instrument panel appears normal, but the vehicle does not enter the ready state. The ready indicator does not illuminate and the vehicle will not shift into drive or reverse. The vehicle will however, unfortunately, shift into neutral and roll, but with no power. The only way to restore normal operation is to completely turn the vehicle off and restart it. This intermittent condition creates a safety concern because it can leave the vehicle unexpectedly immobilized, with no power, and allow the vehicle to move/roll with no control. I respectfully request that Kia investigate this issue for a possible software or hybrid control defect. Please document my report and inform me of any software updates, improvements or service recalls.

NHTSA ID

11755646

Incident

Aug 1, 2026

The contact owns a 2025 Kia Sorento. The contact stated that on two occasions while driving 70 MPH, the vehicle lost automotive power and the message "Hybrid System Failure" was displayed. The vehicle was pulled over to the side of the road, turned off, and restarted, but the failure persisted, and the vehicle failed to accelerate above 20 MPH. The vehicle was taken to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failure reoccurred a week later. The vehicle was taken to another dealer where the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ID

11755517

Incident

Jul 7, 2026

On [XXX], at approximately [XXX], I attempted to replace a flat tire on my 2025 Kia Sorento while the vehicle was parked on a flat, firm paved surface. I used the factory-supplied emergency scissor jack, rated at 1,200 kg or 2,645.5 lbs. and placed it at the designated factory pinch-weld jacking point. The plugin hybrid Kia Sorrento has a curb weight of over 4000 lbs which is more than the rated weight of the Kia supplied car jack. This is extremely irresponsible and dangerous. While raising the vehicle only enough to remove and replace the tire, the jack’s structural frame buckled, bent, and popped out from under the vehicle causing the vehicle suddenly fall back to the ground. While no one was hurt in the incident someone could have been injured or killed by the falling vehicle or by the car jack which popped out from under the car as it was crushed. In this instance, no one was underneath the vehicle, and no injury occurred although it would have been very easy for this to have resulted in serious injury or death if the jack failure occurred while the tire was removed or a tire iron engaged during the failure. I feel fortunate to not have been seriously injured. There was no visible deformations or other symptoms before the failure. The problem was not reproduced because the jack sustained permanent structural damage and could not safely be used again. The vehicle and failed jack were inspected by Serramonte Kia, 600 Serramonte Boulevard, Colma, CA 94014, on [XXX], at approximately [XXX]. The failed jack has been retained and is available for inspection upon request. Photographs and dealership documentation are also available. Because Kia supplied this jack specifically for emergency tire changes on this vehicle, and it failed during its intended use under proper conditions, I request investigation into whether the jack has inadequate structural strength or design margin, defective materials or manufacturing, or another safety defect INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

NHTSA ID

11752370

Incident

Jun 4, 2026

1st incident: Vehicle was unable to accelerate when attempting to speed up on freeway entrance ramp- high RPMs while continuing to decelerate and eventually vehicle would not move at all anymore. The driver assist system continued to activate the brakes due to high RPMs even though the vehicle could not accelerate. Very unsafe driving conditions on a busy freeway as the car could not go faster than 30 mph, and eventually stalled out completely. Vehicle brought to dealership and replaced fuel pump as they said there was a leak found. 2nd incident: Vehicle was unable to accelerate when attempting to speed up on freeway entrance ramp- high RPMs while continuing to decelerate. Driver assist was turned off in this instance. Car currently still at dealership, as they have so far been unable to identify the problem. Both incidents created very unsafe driving conditions, as the freeway speed limit is 75 mph and my car was unable to go over 30 mph despite fully depressing the gas pedal and having plenty of gas in the tank. Both instances occurred when the hybrid battery was low (<15%).

NHTSA ID

11748461

Incident

Jun 11, 2026

Hybrid Control Unit failure was the fault that came up on the screen. 3rd time within 3 months now. The HCU was just replaced a week ago at the KIA dealership and the vehicle is only 1 year old. This left my wife stranded on the side of a busy highway in 100 degree temps over the 4th of July holiday.

NHTSA ID

11748424

Incident

Jul 5, 2026

The contact owns a 2025 Kia Sorento. The contact stated the messages "Take A Coffee Break" and "Hands on Steering Wheel" consistently illuminated while driving. The vehicle was taken to the dealer, who stated that there was no issue with the vehicle. While driving approximately 60 - 70 MPH, the Forward Collision Avoidance system activated, causing the vehicle to swerve towards the right, and the brakes activated. The contact manually turned the steering wheel and depressed the accelerator pedal to continue driving. The vehicle was returned to the dealer; however, the dealer was unable to determine the cause of the failure because there was no data on the EDR. The dealer rebooted the software; however, 23 days later, the failure reoccurred. The vehicle was returned to the dealer, and the contact was informed that the software was updated. The vehicle had not been driven since the second software update. The manufacturer was informed of the failure. The contact opened a case with the Better Business Bureau. The failure mileage was 293.

NHTSA ID

11747203

Incident

Nov 21, 2024

Mileage

293 mi

On March 13, 2026, Friday, at about 3:00 pm, was driving XXX on US XXX toward the XXX stop and go traffic backup for several miles. Sun was behind direction of traffic flow. Temperature was low-mid 50s and road was dry and no rain or snow. Winds were 10-15 mph with gusts to 25 mph. Road was 3 lanes in the east direction with one lane closed. Attempting to keep about a 3 foot distance from car in front. My was is a Kia 2025 Sorento PHEV model purchased in July 2024 and has had regular servicing. I was keeping a firm pressure on brake pedal to not allow car to roll into the car in front. Suddenly, the car surged forward into the other car. Keep both feet on the brake pedal to attempt to stop the car. Hit the other car and pushed it forward a foot or 2. The advertized FCA feature of the car appeared to have failed. It has stopped me in one prior situation. Damage to my Sorento is still be to determined. The car in front appears to have a body panel crease in the back tailgate. The damage appears to be at knee height. The car will be check out by KIA servicing this week (March 23rd, 2026). The car has several other quirks, but this is the most scary. Mileage is 9800. Most of my driving is main roadways = city streets, US and Interstates. No recalls seem to address this situation. However, may other quirks are also not addressed. Report was filled with Maryland State Police.

NHTSA ID

11726151

Incident

Mar 13, 2026

Spare tire jack collapsed when jacking up the vehicle. I don’t think the jack is rated for a PHEV Sorento.

NHTSA ID

11634887

Incident

Dec 14, 2024

TECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: REAR RH DOOR CURTAIN INSPECTION / REPLACEMENT (WTY043) - This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY043) inspect and, if necessary replace the rear RH door curtain on certain 2023 - 2026MY Sorento Hybrid (MQ4 HEV) SX Prestige vehicles produced from June 27, 2022 through December 05, 2025 and certain 2023 – 2026MY Sorento Plug-In Hybrid (MQ4 PHEV) SX-Prestige vehicles produced from June 27, 2022 through November 22, 2025. The affected vehicle’s rear RH door curtain may not return to the fully retracted position. Under this program, the New Vehicle Warranty coverage for this condition is extended from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE.KIA.COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may improve system performance, enhance existing features, and apply the latest operating software for supported vehicles (2021-2026MY All Models).

WARRANTY EXTENSION CAMPAIGN: REIMBURSEMENT FORM (WTY043) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extension campaign program launch.

WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY043) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the rear right-hand (RH) door curtain in certain 2023-2026 MY Sorento Hybrid (HEV) SX-Prestige and Sorento Plug-in Hybrid (PHEV) SX-Prestige vehicles from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service.

WARRANTY EXTENSION CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (WTY043) - This document is the announcement to the dealer Parts and Service managers advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for certain repairs related to the rear right-hand (RH) door curtain in certain 2023-2026 MY Sorento Hybrid (HEV) SX-Prestige vehicles manufactured from June 27, 2022 through December 5, 2025 and certain 2023-2026 MY Sorento Plug-in Hybrid (PHEV) SX-Prestige vehicles, manufactured from June 27, 2022 through November 22, 2025.

WARRANTY EXTENSION CAMPAIGN: QUESTION AND ANSWER (WTY043) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension Campaign WTY043.