WHILE TRYING TO REFULE THE GASOLINE WILL SUDDENLY "SPRAY" FROM THE TANK. VEHICLE STATIONARY.
- NHTSA ID
- 11000543
- Incident
- Jun 14, 2017
- Mileage
- 106,000 mi
Owner-reported complaints naming the fuel system system, filed with NHTSA
Data refreshed
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2004 Kia Sorento submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 14 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
WHILE TRYING TO REFULE THE GASOLINE WILL SUDDENLY "SPRAY" FROM THE TANK. VEHICLE STATIONARY.
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WITHIN LESS THAN 30 DAYS OF OWNING THE VEHICLE, THE CONTACT STATED THAT THE FUEL GAUGE ON THE INSTRUMENT CLUSTER CONTINUED TO INDICATE FULL WHETHER THE CONTACT REFUELED THE VEHICLE OR NOT. ALSO, WHEN THE AIR CONDITIONER WAS TURNED OFF, SMOKE EMITTED INTO THE INTERIOR OF THE VEHICLE AND UNDER THE HOOD. THE CONTACT EXITED THE VEHICLE AND LIFTED THE HOOD TO FAN AWAY THE SMOKE. THE CONTACT DROVE THE VEHICLE TO HER JOB. ANOTHER CONSUMER CALLED THE FIRE DEPARTMENT BECAUSE THE VEHICLE ERUPTED INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. NEITHER A FIRE NOR A POLICE REPORT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT WHILE REFUELING THE VEHICLE, THE FUEL WOULD SPEW OUT OF THE TANK. THE CONTACT ALSO STATED THAT THE VEHICLE HAD BEEN REPAIRED UNDER A MANUFACTURER RECALL FOR THE SAME FAILURE IN 2012. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. THE VIN WAS NOT AVAILABLE.
200 MILES FROM HOME, OUT OF THE BLUE, CAR ACTED LIKE IT WAS MISFIRING THEN LOST POWER AND DIED ON HIGHWAY AT HIGHWAY SPEEDS. CAR WOULD NOT TURN OVER OR CRANK. CALLED TOW TRUCK TO BRING VEHICLE HOME FOR $490.00 AND MECHANIC CAME OUT AND HOOKED UP MACHINE TO IT AND CODE CAME OUT CRANKSHAFT POSITION SENSOR SYSTEM. CHECK ENGINE LIGHT WASN'T ON AT ALL, UNTIL WE GOT IT HOME AND IT STARTED UP LIKE NO PROBLEM, BUT THEN DIED AGAIN. WEREN'T THE CRANKSHAFT BOLTS ALREADY RECALLED AND FIXED?! MAINTENANCE SCHEDULE ALWAYS KEPT UP TO DATE AND WOULDN'T YOU KNOW, HAPPENED ONE MONTH TO THE DAY THAT MY EXTENDED WARRANTY EXPIRED! STILL HAVEN'T HAD IT TO SHOP, CAN'T AFFORD TO BRING IT IN AFTER HAVING IT TOWED 200 MILES, OTHERS THINKS IT CAN BE FUEL FILTER/PUMP OR THE BRAIN, ECM. WHO KNOWS. SITTING WITH NO VEHICLE IS SO MUCH FUN, THANKS, KIA!
THREE TIMES THIS WEEK I HAVE BEEN TRAVELING 35 MILES AN HOUR OR LESS AND THE CAR HAS JUST TURNED OFF. THE FIRST TIME I WAS IN A PARKING LOT AND HAD TO PUSH IT INTO A STALL (CRACKING MY TAIL LIGHT WHILE DOING THAT QUICKLY TO GET OUT OF THE WAY.) THE SECOND TIME WAS TURNING A CORNER AND IT DIED. THE THIRD TIME I WAS JUST ENTERING THE FREEWAY ON-RAMP WHEN IT DIED. IT GIVES NO WARNING OTHER THAN SILENCE AND A LAST GASP OF GAS GOING THROUGH. ALL THREE TIMES I WAS ABLE TO STOP THE CAR, PUT IT IN PARK AND RESTART IT. IT HAS BEEN HARDER AND HARDER TO GET IT STARTED AFTER THAT. I TOOK IT INTO THE MECHANIC AND HE CLEANED THE FUEL FILTER, BUT IT HASN'T STOPPED THE PROBLEM TOTALLY.
MY 2004 KIA SORENTO HAS AN INTERMITTENT CHECK ENGINE LIGHT THAT DISPLAYS ERROR CODE P0446. THE LIGHT COMES ON AND OFF AS IT PLEASES. THERE IS A TSB FOR THIS PARTICULAR PROBLEM, BUT THERE ARE NO DETAILS. THIS INTERMITTENT LIGHT IS CAUSING MY VEHICLE TO FAIL IT'S SMOG INSPECTION. I HAVE REPLACED THE GAS CAP AS INDICATED BUT THIS DID NOT FIX THE PROBLEM. *TR
MY COMPLIANT WHILE REFUELING THE VEHICLE IT SPILLS BACK OUT FUEL. SPITTING ME, THE SIDE OF THE VEHICLE AND SIDEWALK. CONSTANT ENGINE LIGHT ON. *TR
WHILE EXITING MY DRIVEWAY AT HOME (WHICH IS ON A AN INCLINE AND EXITS ONTO A STATE HIGHWAY) I LOST ALL BRAKING CAPABILITY. WHEN I TOOK THE CAR INTO MY LOCAL GARAGE TO HAVE THE PROBLEM DIAGNOSED I WAS TOLD THE BRAKE LINES WERE COMPLETELY CORRODED THROUGH WHICH CAUSED THE LOSS OF BRAKING ABILITY. WHILE ATTEMPTING THE REPAIRS THE MECHANIC SMELLED GASOLINE FUMES AND FOUND THAT THE FUEL LINES WHERE THEY EXIT THE TANK HAS ALSO CORRODED THROUGH. I STARTED TO NOTICE UNDER BODY CORROSION SEVERAL YEARS AGO WHEN THE PARKING BRAKE BODY ATTACHMENT POINTS ON THE REAR DIFFERENTIAL CORRODED AND BECAME DISLODGED. ALL OF THIS CORROSION SEEMS TO BE OCCURRING MUCH SOONER THAN I WOULD EXPECT AND SOONER THAN I HAVE EVER EXPERIENCED WITH OTHER VEHICLES I HAVE OWNED MANUFACTURED BY OTHER COMPANIES. *TR
WE PURCHASED OUR SORENTO USED (APPROX 65K MILES)ABOUT 3 YEARS AGO. SINCE THEN, WE'VE HAD TO REPLACE THE GAS TANK ($1500) AMONG OTHER THINGS. THIS YEAR HAS BEEN ABSURD: HAD TO REPLACE THE RADIATOR, WATER PUMP, COMPUTER SYSTEM (2 MONTHS, $4700), BRAKES ($750) AND 2 BATTERIES. 2-3 MONTHS AGO, WE NOTICED A CLUNKING/CHUNKING SOUND THAT GREW STEADILY WORSE. IT SOUNDED AS IF THE 4WD WAS ENGAGING AND DISENGAGING EVERY 3 SECONDS AND FELT VERY UNSAFE AT HIGH SPEEDS. I TOOK IT TO KIA OF COBB COUNTY AND WAS JUST GIVEN A QUOTE FRIDAY FOR A NEW TRANSFER CASE, DRIVE SHAFT, "REAR END CHUNK" (ALL THE SERVICE REP COULD TELL ME) AND 4 NEW TIRES. QUOTE FOR THIS WORK ($9767). THE TRANSFER CASE ALONE WAS AROUND $5700. THIS VEHICLE NOW HAS 112K MILES AND IS LESS THAN 10 YEARS OLD. THE BLUE BOOK VALUE IS (WAS) AROUND $5-6000 AND WE'RE TOLD IT'LL TAKE $10,000 TO FIX IT? I CALLED KIA'S CORPORATE OFFICE TO ASK IF THIS WAS TO BE EXPECTED AT KIA. I WAS TOLD THAT OUR VEHICLE WAS NOT UNDER WARRANTY. I SAID, " I'M JUST ASKING IF THERE'S ANYONE AT KIA HEADQUARTERS WHO BELIEVES IN THEIR PRODUCT AND WANTS TO PROTECT THE KIA NAME AND YOU JUST KEEP APOLOGIZING." THE REP RESPONDED, "I'M SORRY, SIR." WE'VE FOUND MULTIPLE COMPLAINTS ONLINE FROM KIA OWNERS REPORTING SIMILAR ISSUES (CHUNKING, TRANSFER CASE, ETC). WHEN DOES THIS BECOME.A RECALL ISSUE? A SAFETY ISSUE? *TR
WHEN REFUELING THE TANK WILL SUDDENLY "SPRAY"GASOLINE FORCEFULLY FROM THE NECK OF THE GAS TANK FOR SEVERAL SECONDS. TOOK IT IN ON THE VOLUNTARY RECALL AND HAD THE AIR FILTER REPLACED. CAR WORKED FINE FOR ABOUT 2 WEEKS BUT IS NOW EXPERIENCING THE SAME PROBLEM AGAIN. PUMPED LESS THAN $25.00 IN THE TANK TWO NIGHTS AGO AND WAS SPRAYED WITH GASOLINE! *TR
SUMMARY: UPDATE TO BELOW PROBLEM I BOUGHT MY SORENTO IN 2004, NEW. I REPLACED THE COOLANT RESERVOIR AT 61000 MILES DUE TO OVERHEATING, REPLACED THE LOW BEAM HEADLIGHT BULBS ON 4 OCCASIONS, TAIL LIGHTS ON 2 OCCASIONS. MY VEHICLE, 5 SPEED MANUAL TRANSMISSION, STARTED TO HAVE A ROARING NOISE APPROX. 6 MONTHS AGO AND THE U-JOINTS WERE REPLACED. IT STILL ROARS. IT QUIT RUNNING ON 2-16-12 WHILE I WAS DRIVING, BUT RESTARTED. IT FINALLY QUIT AGAIN AND WOULD NOT RESTART ON 2-17-12. CHECK ENGINE LIGHT INDICATE A FUEL PRESSURE SENSOR PROBLEM, BUT MECHANIC SAYS THIS SHOULD NOT CAUSE THE PROBLEM I PRESENTLY HAVE. IT HAS BEEN IN THE SHOP SINCE 2-18-12. THE MECHANIC SAID IT STARTED FOR HIM. I INSISTED HE LET IT RUN FOR A WHILE AND SEE WHAT HAPPENS. SURE ENOUGH, IT QUIT. KIA MECHANIC TOLD ME IT MAY BE A CRANK OR CAM SENSOR ISSUE. OTHER PROBLEMS--FRONT DOME LIGHT OFF AND ON AT WILL, REAR ONE WORKS, CLOCK ON AND OFF AT WILL, VEHICLE HUMS LOUDLY WHEN DRIVING FOR A WHILE. IT HAS BEEN A RELIABLE VEHICLE FOR THE MOST PART, BUT WHEN THERE IS AN ISSUE, IT IS HARD TO DETECT. ABOVE WORK WAS COMPLETED AT A COST OF 1126,00. BUT NOW CRANKSHAFT BOLT BROKE WHILE DRIVING COSTING DAMAGE TO ENGINE HEADS. VEHICLE WENT BACK INTO SHOP AND IS STILL WAITING REPAIRS. KIA OWES IT CUSTOMERS BETTER SERVICE AND MUST PAY REPAIR COST AND TAKE RESPONSIBILITY FOR THE FAULTY CRANKSHAFT BOLTS THEY PROVIDE TO THE MECHANICS . *TR
I AM WRITING THIS COMPLAINT AGAINST KIA MOTORS WHO WILLINGLY KNOWS OF ISSUES WITH ITS FUEL SYSTEMS IN ALL 2004 KIA SORENTOS. EVEN LOOKING ONLINE YOU SEE THOUSANDS OF KIA OWNERS WHO HAVE HAD THE SENSOR GO OUT ON THIS MODEL CAR AFTER THE CARS 100000 WARRANTY, AND THEN KIA CLAIMS IT IS PAST THE WARRANTY THEY HAVE AND THERE IS NOTHING THEY CAN DO. THIS CAUSES THE GAS TO ALWAYS READ INCORRECTLY EVEN WITH A FULL TANK THE CAR READS "E" AND CONTINUOUSLY EVERY DAY HAVE TO PLACE MORE GAS IN CAR FOR FEAR THAT THE "E" MAY COME ON AND LIKE SEVERAL DAYS AGO I WAS LEFT ON THE SIDE OF THE ROAD FROM THIS. WHEN YOU REACH OUT TO KIA THEY OFFER NO HELP STATING THERE ARE NO DOCUMENTED CASES AND WHEN YOU TELL THEM TO LOOK ONLINE, THEY CLAIM THOSE COULD JUST BE ANGRY CUSTOMERS PLACING FALSE INFORMATION. THEN THEY WANT TO HANG BEHIND THE "AS IS" CLAUSE STATING THAT I SHOULD HAVE HAD A MECHANIC CHECK THE CAR OUT, WHICH UNLESS THEY ARE A KIA DEALER AND ARE AWARE OF THIS ISSUE WHICH DID NOT SHOW UP TO SEVERAL DAYS LATER AFTER THE CAR WAS PURCHASED. THIS IS KNOWN DEFECT IN MANUFACTURING AS EVIDENCED ONLINE AND FEEL THAT SOMETHING SHOULD BE DONE TO MAKE KIA FIX THESE PROBLEMS WITHOUT CUSTOMERS HAVING TO FORK OVER MORE AND MORE MONEY OVER SOMETHING KIA ITSELF IS RESPONSIBLE FOR AND WILL NOT RECTIFY. *TR
REPEATED PROBLEMS WITH CHECK ENGINE LIGHT, KEEP GIVING EVAP CODE, REPLACED EVAP CANISTER SOLENOID WITH KIT, HEADLIGHTS, TAILLIGHTS, CLOCK LOSES TIME, . *TR
HELLO EVERYONE! WELL UNFORTANTELY I'M ALSO HAVING PROBLEMS WITH MY 2004 KIA SORENTO. I PURCHASED MY KIA FROM GEWEKE KIA IN LODI, CA ON SUPER BOWL SUNDAY (FEB. 1, 04). MY FIRST VISIT FOR MY KIA WAS ON FEB. 16TH TO INVESTIGATE WHY I HAD PROBLEMS STARTING MY KIA. I HAD TO KEEP CRANKING IT UNTIL IT WOULD TURN ON THIS WOULD HAPPEN WHEN THE CAR WOULD SIT FOR AWHILE SO BASICALLY IT WAS COLD EACH TIME I TRIED TURNING IT ON. WELL GEWEKE ORDER THE FUEL PUMP FOR THE KIA. THEY WERE INFORMED BY KIA TECH THAT WHAT NEEDED TO BE REPLACED WAS THE FUEL PUMP. WELL AFTER I GOT MY CAR BACK IT WORKED FINE FOR A FEWS WEEKS. THEN AGAIN IN JUNE OR JULY I HAD TO TAKE IT BACK IN BECAUSE I WAS GETTING THE SAME ISSUE WITH THE KIA. GEWEKE REPLACED THE FUEL PUMP ONCE AGAIN. WELL IT WORK GOOD FOR ANOTHER COUPLE OF WEEKS UNTIL THIS WEEKEND. I CALLED GEWEKE ON TUESDAY 9/7 SO I HAD TO LEAVE WORK EARLY AGAIN. THIS TIME GEWEKE PROVIDED ME WITH A RENTAL AND THEY ARE KEEPING MY CAR IN THEIR SHOP FOR A COUPLE OF DAYS. I CALLED THE SERVICE MANAGER AT GEWEKE AND HE INFORMED ME THAT HE HAS BEEN TRYING TO CONTACT KIA AND HAS NOT BEEN ABLE TO REACH THEM. HE ALSO INFORMED ME THAT HIS TECHNICIANS WON'T BE WORKING THIS FRIDAY AND SATURDAY AND THAT TOMORROW I WILL HAVE TO RETURN THE RENTAL ANDM PICK UP MY KIA EVEN THOUGH IT MIGHT NOT BE FIXED. IF ITS NOT FIXED I WILL HAVE TO DROP OFF THE KIA AT THE SHOP AND GET ANOTHER RENTAL ON THEM. I AM REALLY UNHAPPY WITH MY KIA AND I'M NOT 100 % SATISIFIED. I PURCHASED THIS BRAND NEW VEHICLE FOR ONE REASON AND IT WAS BECUASE I WAS TRIED OF HAVING TO REPAIR MY VEHICLE. I'M THINKING OF FILING A CLAIM ON THE VEHICLE. I GOT STUCK WITH A LEMON. HOPEFULLY THEY CAN FIX TGHE CAR BUT I WILL STILL NOT BE SATISFIED. CAN ANYONE GIVE ME ANY ADVICE ON WHAT I NEED TO DO TO GET OUT OF THIS F***ED UP KIA?*AK
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