2007 Kia Sorento Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2007 Kia Sorento, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags5827.0%
- Brakes2612.1%
- Driver assistance2612.1%
- Electrical219.8%
- Engine136.0%
- Transmission115.1%
- Exterior lighting104.7%
- Powertrain (other)94.2%
- Body & structure94.2%
- Other / unspecified73.3%
- Tires & wheels52.3%
- Interior & seats52.3%
- Seat belts41.9%
- Steering31.4%
- Suspension31.4%
- Visibility20.9%
- Fuel system20.9%
- Heating & air conditioning10.5%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
Passenger seat air bag sensor doesn't work.
With or without passengers in vehicle, passenger side air bag does not come on.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
I went in to the burlington, wa kia dealership for this recall fix. And after waiting an hour they tell me they don't have the right part. It's now been about a month later and I'm still waiting to hear when the part will be available. I don't think this is ok for a safety issue.
2007 KIA SORENTO. CONSUMER WRITES IN REGARD TO DEFECTIVE ABS SYSTEM.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
I WAS DRIVING ON THE HIGHWAY WHEN MY STEERING WHEEL BECAME REALLY STIFF LIKE I LOST POWER STEERING. I LOOKED AT MY DASH AND HAD A CHECK ENGINE LIGHT, OIL LIGHT, ABS LIGHT, AND ESC OFF LIGHT ILLUMINATED. I PRESSED THE GAS TO TRY TO SWITCH LANES AS I WAS IN THE FAR LEFT LANE AND NEEDED TO REACH THE SHOULDER TO FIGURE OUT WHAT WAS GOING ON, AND THE CAR WOULD NOT ACCELERATE. I TURNED MY FLASHERS ON AND WAS LUCKILY ABLE TO MAKE IT TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT. WHEN I WAS ON THE SHOULDER I TURNED THE KEY OFF AND THEN BACK ON. THE CHECK ENGINE LIGHT AND OIL LIGHT WENT AWAY, BUT THE ABS LIGHT AND THE ESC LIGHT REMAINED ON. I STARTED TO DRIVE BACK TOWARDS MY HOUSE AND FELT THE CAR IDLING ROUGHLY WHEN AT A STOP. AT HOME MY HUSBAND DISCONNECTED THE BATTERY FOR A FEW MINUTES WHICH SOLVED THE ROUGH IDLING ISSUE BUT THE ABS AND ESC LIGHTS ARE STILL ON. I AM NOW SCARED TO DRIVE MY DAUGHTER TO SCHOOL AND HAVE THE CAR SHIFT OFF AGAIN. I HAVE READ SIMILAR REVIEWS ABOUT THIS VEHICLE. SOMETHING NEEDS TO BE DONE BY KIA TO SOLVE THIS. THEY RECALLED SOME VEHICLES FOR THIS ISSUE BUT MINE IS NOT LISTED AND CLEARLY NEEDS TO BE! *TR
THE SPEED SENSOR LOCATED INSIDE THE TRANSMISSION MALFUNCTIONING WHICH MEANS I HAVE TO START BY SHIFTING 1 AND SECOND GEAR THEN WHEN THE VEHICLE REACHES 40 IN WILL GO INTO 3RD AND THE D LIGHTS UP...I WILL ONLY HAVE 4TH GEAR NO 5TH SO THE ENGINE IS AT 3000 RPMS AT HIGHWAY SPEEDS! IT USES MORE FUEL AND OIL! BEEN DRIVING IT THIS WAY FOR 3 YEARS NOW!
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
I RECEIVED A MANUFACTURER RECALL NOTICE ABOUT POSSIBLE FIRES DUE TO BRAKING CIRCUITS IN THE EARLY SPRING, BUT THE DEALERSHIP KNEW NOTHING ABOUT IT. THE CAR WAS PARKED OUTSIDE AS SUGGESTED. I RECEIVED A SECOND NOTICE AT THE END OF JUNE. THE SUV WAS SERVICED 7/14/20 FOR A RECALL ON THE BRAKING CIRCUIT. ON 8/22/20 A BEAUTIFULLY CLEAR SATURDAY, I WAS DRIVING HOME FROM A NEIGHBORING COMMUNITY ON A PAVED COUNTRY ROAD. I NOTICED THAT THE ESC OFF INDICATOR LIGHT DISPLAYED ON THE DASHBOARD. I STOPPED TO LOOK IN THE MANUAL TO SEE IF THE CAR WAS DRIVEABLE. I PARKED MY CAR IN THE GARAGE AFTER ARRIVING HOME AND NOTICED THAT TAIL LIGHTS/BRAKE LIGHTS REMAINED ON EVEN WITH THE ENGINE TURNED OFF. BECAUSE OF TWO PRIOR MANUFACTURER WARNINGS ABOUT FIRE WITH THE ELECTRICAL SYSTEM, I PARKED THE CAR OUTSIDE AWAY FROM THE HOUSE AS RECOMMENDED. I CALLED THE KIA DEALERSHIP AT 4:30 THAT DAY AND ARRANGED WITH CAMERON TO DROP THE SUV OFF ON SUNDAY. ON SUNDAY, MY NEIGHBOR HELPED JUMP START MY CAR AND HE FOOLED AROUND UNDER THE DASH TO TURN THE BRAKE LIGHTS OFF. HE SAID TO TELL THE DEALERSHIP THAT THE WIRES WERE WARM WHICH I DID. I INCLUDED A LIST OF CONCERNS/FACTS WITH MY KEY IN THE DROP OFF BOX. ON MONDAY, 8/24/20 CAMERON, THE SERVICE AGENT, SAID THAT THE BRAKING CIRCUIT "WAS FRIED" . THE REPAIR COST OF $2,516.07 WOULD INCLUDE THE ELECTRICAL CIRCUIT AND ALL WIRES. THE COMPLETED WORK ORDER BILL SAID THAT THE HYDRAULIC MODUL WAS REPLACED, THE SWITCH ASSEMBLY, AND HECU,
WHILE THE VEHICLE WAS SITTING, NOT RUNNING, THE CAR BEGAN TO SMOKE FROM THE DRIVERS SIDE ENGINE COMPARTMENT AND UNDER THE DASH. THE SMOKE GOT MUCH WORSE AND THE HEAT FROM THE SOURCE WAS GROWING. AFTER OPENING THE HOOD AND DISCONNECTING THE POSITIVE TERMINAL ON THE BATTERY THE SMOKE SLOWED AND EVENTUALLY STOPPED ALL TOGETHER. NOTE - THE CAR WAS PARKED AND THE ENGINE WAS NOT RUNNING. ALSO THE CAR WAS, AND HAD BEEN SITTING SINCE THE NIGHT BEFORE AND THE ENGINE WAS COLD TO THE TOUCH WHEN THE ELECTRICAL FIRE TRANSPIRED. NOTE: THE LOCATIONS THAT WERE BELLOWING SMOKE WERE HOT TO THE TOUCH AND THE SMOKE WAS BLACK AND GRAY. THE INSIDE OF THE CAB HAD FILLED UP WITH SMOKE AS WELL AND HAD A STRANGE NEW ODOR THAT IS UNPLEASANT TO SAY THE LEAST. OVER ALL THE CAR DID NOT CATCH FULL FIRE AND THE DAMAGE IS NOT VISIBLE TO THE EYE. THE ENTERAL UNSEEN DAMAGE MAY BE SIGNIFICANT. NOTE: CURRENT MILEAGE UNAVAILABLE BEING THE BATTERY MUST STAY UNPLUGGED TO AVOID THE ENTIRE CAR CATCHING ON FIRE. THE ONLY REASON THAT THE CAR STOPPED BURNING WAS BECAUSE OF QUICK AND DANGEROUS ACTIONS TAKEN TO DISCONNECT THE BATTERY.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE DECELERATE. THE CONTACT STATED SHE DEPRESSED THE BRAKE PEDAL HOWEVER THE VEHICLE FAILED TO STOP. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT ALSO STATED SHE SAW SMOKE EXITING THE HOOD. THE CONTACT STATED A SHERIFF WAS ON THE SCENE TO ASSIST HER AND HE OPENED THE HOOD AND MORE SMOKE WAS SEEN HOWEVER, NO FLAMES WERE SEEN. THE VEHICLE WAS TOWED TO KIA OF VACAVILLE (651 ORANGE DR, VACAVILLE, CA 95687; (707) 392-4623), WHERE IT WAS DIAGNOSED WITH A CRACKED RADIATOR THAT NEEDS TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE RADIATOR FAILURE WAS NOT ASSOCIATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000. PARTS DISTRIBUTION DISCONNECT. *TR
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED AN INTERIM LETTER FROM THE MANUFACTURER. THE LETTER STATED THAT THE VEHICLE'S ENGINE COMPARTMENT COULD POTENTIALLY CATCH ON FIRE AND INSTRUCTED THE CONTACT TO PARK THE VEHICLE AWAY FROM BUILDINGS AND OTHER VEHICLES. THE VIN TOOL SHOWED NO RECALLS. THE LETTER ALSO STATED THAT THE VEHICLE COULD CATCH ON FIRE EVEN WHEN IT WAS NOT BEING DRIVEN. BATTLEGROUND KIA (2927 BATTLEGROUND AVE, GREENSBORO, NC 27408, (336)295-1542, STATED THAT THE DEALER WAS AWARE OF THE LETTER BUT WAS NOT GIVEN INSTRUCTIONS FROM THE MANUFACTURER ON HOW TO FIX THE VEHICLE. THE DEALER RECOMMENDED NOT DRIVING THE VEHICLE UNTIL THE REPAIR WAS PERFORMED. THE CONTACT WAS INFORMED TO CONTACT THE MANUFACTURER TO REQUEST A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO BE DRIVEN. THE MANUFACTURER DECLINED TO PROVIDE A LOANER VEHICLE. THE CONTACT WAS INFORMED TO PARK THE VEHICLE AWAY FROM BUILDINGS OR OTHER VEHICLES. A CASE WAS FILED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS 158,000.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
MY 2007 KIA SORENTO WAS INVOLVED IN TWO ACCIDENTS IN 2009-10. BOTH WERE AS A RESULT OF A FAULTY 4-WHEEL DRIVE MECHANISM. WHEN WE PURCHASED THE CAR IN 2007, WE REPORTED TO THE DEALERSHIP THAT WHEN THE CAR WAS IN 4-WHEEL DRIVE AND STOPPED TO TURN, IT MADE A JERKING MOVEMENT THAT WAS DANGEROUS. WE WERE TOLD IT OPERATED AS DESIGNED. ON FEBRUARY 21, 2010, I WAS TURNING INTO MY GARAGE IN CENTRAL OREGON ON ICE, THE CAR WAS IN 4-WHEEL DRIVE AND IT MADE A SERIES OF LURCHING MOVEMENTS WHICH CAUSED THE CAR TO SLIDE INTO THE GARAGE WALL. I STILL HAVE THE DENT IN THE PASSENGER DOOR FROM THAT INCIDENT. ON OCTOBER 27, 2009 ON MY WAY TO WORK, I NOTICED THE TEMPERATURE WAS 31 DEGREES, AND PUT MY ("ON THE FLY" 4-WHEEL DRIVE) CAR INTO 4-WHEEL DRIVE. I IMMEDIATELY WENT INTO A 360 SPIN ON A HIGHWAY. I WAS DRIVING APPROXIMATELY 40 MILES AN HOUR. ALL FOUR TIRES WERE FLAT WHEN I LANDED IN THE DIRT ON THE SIDE OF THE ROAD. THE DEALERSHIP TOLD ME THIS CAR ISN'T AN "ON THE FLY" 4-WHEEL DRIVE EVEN THOUGH THE MANUAL SAYS IT IS. I REPORTED BOTH OF THESE ACCIDENTS TO KIA SAFETY HEADQUARTERS. THEY TELL ME THE CAR OPERATES AS DESIGNED, AND THEREFORE ARE NOT CONCERNED. I AM VERY CONCERNED THAT SOMEONE WILL DIE IN ONE OF THESE 2007 KIA'S WHEN USING 4-WHEEL DRIVE. I KNOW THAT KIA REDESIGNED THE SORENTO IN 2008 TO BE ALL WHEEL, AND IT DOESN'T HAVE THIS DESIGN DEFECT . HOWEVER, WHAT ABOUT ALL OF US WHO DRIVE IN COLD, ICY WEATHER MANY DAYS OF THE YEAR AND NEED OUR 4-WHEEL DRIVE? DO WE JUST HOPE THE JERKING MOTION WHEN WE ARE STOPPED AND TURNING WILL NOT CAUSE US TO SLIDE INTO SOMETHING? DO WE STOP EVERY TIME WE NEED TO PUT OUR "ON THE FLY" FOUR WHEEL DRIVE IN PLAY? KIA NEEDS TO FIX OUR CARS SO THEY ARE SAFE FOR THE ENTIRE 100,000 MILE WARRANTY PERIOD! *KB
I HAVE TAKEN THIS VEHICLE TO THE PURCHASING DEALER 7 TIMES FOR MULTIPLE ISSUES INCLUDING TRANSMISSION OR TORQUE CONVERTER DIFFICULTY SWITCHING GEARS, THE MAIN WIRING HARNESS FELL DOWN INTO THE DASH, POOR BRAKING PERFORMANCE. THE MAJOR ISSUE HAS BEEN THE RANDOM, BUT DAILY ESC OFF LIGHT COMING ON AND OFF. THE DEALER SEEMS EITHER UNWILLING OR INCAPABLE OF CORRECTING THIS ISSUE. I HAVE FILED A CUSTOMER SERVICE REQUEST WE KIA TWO WEEKS AGO, RANDY EXT 45295 KIA CUSTOMER SERVICE ASSURED ME HE WOULD 'GET BACK TO ME' IN TWO BUSINESS DAYS. TODAY IS THE SEVENTH BUSINESS DAY AND NO REPLY. IT'S MY OPINION THAT THE ESC ISSUE, WIRING HARNESS, AND POOR BRAKING ARE ISSUES THAT SHOULD BE ADDRESS IN VIA RECALL SINCE KIA CUSTOMER SERVICE AND WARRANTY COMMITMENT ARE MEANING LESS TO KIA CORPORATION. *TR
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
I went in to the burlington, wa kia dealership for this recall fix. And after waiting an hour they tell me they don't have the right part. It's now been about a month later and I'm still waiting to hear when the part will be available. I don't think this is ok for a safety issue.
SERVICE BRAKE HYDRAULIC SWITCHES BRAKE LIGHT, EXTERIOR LIGHTING BRAKE LIGHT SWITCH, AIR BAG FRONTAL SENSOR/CONTROL MODULE. NO BRAKE LIGHT WHEN BRAKE IS PRESS, CRUISE ONTROL, ESC LIGHT, AIR BAG AND GEAR SHIFT WILL NOT MOVE FROM PARK.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
WE HAD AN ELECTRICAL ISSUE WITH THE CAR AND IT WAS TOWED TO A DEALERSHIP A COUPLE HUNDRED MILES FROM HOME. THERE THE DEALER NOTICED THE BRACKET THAT HOLDS THE REAR END ON HAD RUSTED AWAY AND IT WAS LEAKING FLUID. THE CAR HAS AROUND 45,000 MILES ON IT AND I FEEL THAT AN ISSUE LIKE THIS SHOULD HAVE BEEN A RECALL AS I HAVE SINCE FOUND IS A COMMON PROBLEM AND WAS RECALLED IN EUROPE FOR THE SAME THING. MY DAUGHTER COULD HAVE BEEN KILLED. THIS CAR HAS BEEN IN A KIA DEALERSHIP 3 TIMES SO FAR THIS YEAR FOR AN OIL LEAK ISSUE AND THEY SHOULD HAVE MENTIONED THIS ISSUE. THE WARRANTY RAN OUT IN MAY AFTER THE LAST VISIT UP TO THIS ONE. THE DEALER EVEN SAID THERE COULD HAVE BEEN A FIRE.
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE MOVING THE GEAR SHIFT LEVER FROM PARK TO DRIVE, THE GEAR SHIFT LEVER FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR FRAME WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 218,000. **TR *TR
THE RIGHT REAR PASSENGER DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. I HAVE MADE EVERY ATTEMPT TO OPEN THE DOOR SHORT OF CUTTING THE INTERIOR PANEL. THIS IS A MAJOR SAFETY ISSUE NOT MENTION A MAJOR INCONVENIENCE. WHILE RESEARCHING THIS ISSUE ON THE INTERNET I FOUND THAT THIS LOCKING DOOR ISSUE SEEMS TO BE A SERIOUS PROBLEM WITH MANY OWNERS AND SEVERAL KIA MODELS COVERING YEARS FROM 2004 TO 2011. THERE WERE THIRD PARTY REPORTS OF A CLASS ACTION LAWSUIT. THE ISSUE WITH MY VEHICLE OCCURRED AFTER RETURNING TO OUR VEHICLE AFTER SHOPPING AT LOWE'S. THE DOOR WORKED WHEN WE ARRIVED AT THE STORE. WE HAD OPENED THE DOOR TO RETRIEVE AN ITEM TO RETURN TO THE STORE. I WOULD ALSO LIKE TO NOTE THAT I HAVE HAD TO HAVE THE DRIVERS DOOR AND FRONT PASSENGER DOOR LATCHES REPAIRED FOR A SIMILAR PROBLEM WHERE THEY WOULD NOT OPEN FROM THE OUTSIDE DUE TO A PLASTIC PART BREAKING. IT HAPPENED A THIRD TIME ON THE DRIVERS DOOR A COUPLE OF YEARS AGO AND I FIXED IT WITH MY OWN, STRONGER HOME MADE PARTS. I HAVE A 1972 CHEVELLE AND A 1967 CAMARO AND THOSE, ORIGINAL, DOOR LATCHES WORK FLAWLESSLY. THERE IS NO EXCUSE FOR THIS!
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
WHEN TRYING TO OPEN THE DRIVERS DOOR, THERE WAS A LOUD POP AND THE DOOR WAS UNABLE TO BE OPENED FROM THE OUTSIDE. THIS IS A MAJOR ISSUE IN THE EVENT OF AN EMERGENCY OR AN ACCIDENT. I'VE GONE TO THE KIA DEALER AND THEY ARE QUOTING AN OUTRAGEOUS AMOUNT JUST TO TAKE A LOOK AT THE ISSUE. THIS IS INCONVENIENT WHILE I TRAVEL TO AND FROM WORK, AS I HAVE TO CLIMB THROUGH THE PASSENGER SIDE IN ORDER TO GET IN THE CAR! THE PROBLEM INITIALLY BEGAN DECEMBER OF 2014, AND MY FATHER HAD TO LEAVE A STICK OR A WIRED HANGER ON THE FLOOR BOARDS SO THAT WHEN ENTERING THE VEHICLE I WOULD LEAN IN THROUGH EITHER THE PASSENGER OR REAR DRIVERS DOOR TO OPEN THE DRIVER DOOR. ON 8/4/15, THE DOOR HAS STOPPED WORKING COMPLETELY. THIS IS OBVIOUSLY A MANUFACTURING ISSUE AS THE SAME THING HAS HAPPENED TO THE REAR PASSENGER DOOR AS WELL. I HAVEN'T FOUND AN INDEPENDENT REPAIR PERSON THAT CAN ACTUALLY FIX THIS ISSUE AND IT'S SOMETHING THAT NEEDS ATTENTION ASAP!
MY DAUGHTER WAS ON HER WAY TO WORK,SHE WAS COMING TO A STOP AT THE END OF THE ROAD AND HAD NO BRAKES AND SHE CONTINUED ON ACROSS THE ROAD WENT UP THE BANK ACROSS THE ROAD AND WHEN SHE REACHED THE TOP IT BEGAN SLIDING DOWN AND ENDED UP LAYING ON THE PASSENGER SIDE. THANKFULLY SHE WAS NOT HURT TO BAD. I HAVE HAD THE CAR CHECKED OUT,REPLACED THE WINDSHIELD AND PASSENGER DOOR WINDOW AND MIRROR. THE MECHANIC REPLACED THE MASTER CYLINDER,AND STILL HAD NO BREAKS,COME TO FIND OUT AFTER CALLING KIA THEY SAID IT WAS THE (HECU) UNIT.THEY ARE SAYING IT WILL COST AROUND 1500.00 TO REPLACE THIS.I HAVE NEVER HEARD OF NOTHING MORE RIDICULOUS. THE CAR IS STILL DRIVABLE. THE PASSENGER SIDE DOORS ARE BENT-UP SOME,BUT THEY OPEN AND CLOSE JUST FINE DON'T LOOK GOOD BUT ITS STILL DRIVABLE. I THINK KIA SHOULD REPLACE THIS (HECU) BECAUSE ITS A FACTORY DEFECT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE FRONT DRIVER SIDE TIRE SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VALVE STEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ALSO DISCOVERED THAT THE UPPER AND LOWER BALL JOINTS WERE FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 112,000.
TIRE BLOW OUT NO INJURY. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
( PASSENGER SIDE ) AIRBAG IS NOT ACTIVATED WHEN A PASSENGER IS IN SEAT. KIA REPLACED THE THE SENSOR AND AFTER RETURNING HOME IT STILL WAS NOT WORKING.KLA TOLD ME THAT SENSE IT HAS BEEN ALREADY REPLACED THERE IS NOTHING ELSE THEY WOULD DO.
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE EXTERIOR DRIVER SIDE DOOR LATCH DISCONNECTED AND CAUSED THE CONTACT TO BE UNABLE TO OPEN THE DOOR. THE HANDLE WAS ATTACHED; HOWEVER, THE DOORS WOULD NOT OPEN. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE ASSEMBLY WAS FRACTURED. THERE WAS NO LINKAGE FROM THE DOOR TO THE HANDLE THAT WOULD OPEN THE DOOR PROPERLY. THE VEHICLE WAS REPAIRED. ON A LATER OCCASION, THE CONTACT NOTICED THAT THE INTERIOR REAR PASSENGER HANDLE WOULD NOT OPEN THE DOOR FROM THE INSIDE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,290.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
EACH DOOR HANDLE IS POPPING AND I'M UNABLE TO OPEN DOORS FROM THE OUTSIDE. THE REAR PASSENGER DOOR HAS STOPPED WORKING AND AT THE TIME THE CHILD LOCK WAS ON AND I CAN NO LONGER USE THAT DOOR AT ALL. THE SEATBELT ON THE REAR DRIVER'S SIDE WILL NOT BUCKLE INTO THE SOCKET AND MY CHILD HAS TO WRAP THE BELT AROUND HIM WHEN HE RIDES IN THE BACK. SHOULD AN ACCIDENT OCCUR, NOT ONLY WILL HE NOT BE FULLY COVERED BY HIS SAFETY SEAT, BUT IF WE SHOULD HAVE TO ESCAPE SUDDENLY, NEITHER OF US CAN JUST OPEN OUR DOORS AND GET OUT! THIS IS AN ONGOING ISSUE AND IT'S QUITE EXPENSIVE TO GET FIXED AT THE DEALER. ALSO, JUST RECENTLY WHILE DRIVING THE GEAR SHAFT POPPED OUT OF PLACE AND MY FATHER TAPED IT BACK ON SO THAT I'M ABLE TO GET BACK AND FORTH TO WORK AND SCHOOL.
TLA* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, IT BEGAN TO RAIN HEAVILY AND THE VEHICLE SUDDENLY HYDRO-PLANED. THE CONSUMER REGAINED CONTROL OF THE VEHICLE, BUT IT HYDRO -PLANED AGAIN AND THE VEHICLE HIT AN EMBANKMENT WITH THE FRONT BUMPER SPINNING THE VEHICLE AROUND. THE VEHICLE THEN ROLLED OVER FOUR-SIX TIMES, BEFORE LANDING IN A DITCH. BOTH REAR SEAT BELTS BECAME UNLATCHED INDEPENDENTLY AND THE AIR BAGS FAILED TO DEPLOY UPON IMPACT. THE CONTACT SUSTAINED BRUISES, SCRAPES AND LACERATIONS TO THE SHOULDER AREA. TWO REAR PASSENGERS ALSO SUSTAINED LACERATIONS. ANOTHER PASSENGER SUFFERED FROM A CONCUSSION AND A BRUISED KIDNEY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE CENTER. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 08/27/13*LJ THE CONSUMER STATED THE AIR BAG DID NOT DEPLOY AND THE SEAT BELTS RELEASE
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
I WAS DRIVING ON THE HIGHWAY WHEN MY STEERING WHEEL BECAME REALLY STIFF LIKE I LOST POWER STEERING. I LOOKED AT MY DASH AND HAD A CHECK ENGINE LIGHT, OIL LIGHT, ABS LIGHT, AND ESC OFF LIGHT ILLUMINATED. I PRESSED THE GAS TO TRY TO SWITCH LANES AS I WAS IN THE FAR LEFT LANE AND NEEDED TO REACH THE SHOULDER TO FIGURE OUT WHAT WAS GOING ON, AND THE CAR WOULD NOT ACCELERATE. I TURNED MY FLASHERS ON AND WAS LUCKILY ABLE TO MAKE IT TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT. WHEN I WAS ON THE SHOULDER I TURNED THE KEY OFF AND THEN BACK ON. THE CHECK ENGINE LIGHT AND OIL LIGHT WENT AWAY, BUT THE ABS LIGHT AND THE ESC LIGHT REMAINED ON. I STARTED TO DRIVE BACK TOWARDS MY HOUSE AND FELT THE CAR IDLING ROUGHLY WHEN AT A STOP. AT HOME MY HUSBAND DISCONNECTED THE BATTERY FOR A FEW MINUTES WHICH SOLVED THE ROUGH IDLING ISSUE BUT THE ABS AND ESC LIGHTS ARE STILL ON. I AM NOW SCARED TO DRIVE MY DAUGHTER TO SCHOOL AND HAVE THE CAR SHIFT OFF AGAIN. I HAVE READ SIMILAR REVIEWS ABOUT THIS VEHICLE. SOMETHING NEEDS TO BE DONE BY KIA TO SOLVE THIS. THEY RECALLED SOME VEHICLES FOR THIS ISSUE BUT MINE IS NOT LISTED AND CLEARLY NEEDS TO BE! *TR
EACH DOOR HANDLE IS POPPING AND I'M UNABLE TO OPEN DOORS FROM THE OUTSIDE. THE REAR PASSENGER DOOR HAS STOPPED WORKING AND AT THE TIME THE CHILD LOCK WAS ON AND I CAN NO LONGER USE THAT DOOR AT ALL. THE SEATBELT ON THE REAR DRIVER'S SIDE WILL NOT BUCKLE INTO THE SOCKET AND MY CHILD HAS TO WRAP THE BELT AROUND HIM WHEN HE RIDES IN THE BACK. SHOULD AN ACCIDENT OCCUR, NOT ONLY WILL HE NOT BE FULLY COVERED BY HIS SAFETY SEAT, BUT IF WE SHOULD HAVE TO ESCAPE SUDDENLY, NEITHER OF US CAN JUST OPEN OUR DOORS AND GET OUT! THIS IS AN ONGOING ISSUE AND IT'S QUITE EXPENSIVE TO GET FIXED AT THE DEALER. ALSO, JUST RECENTLY WHILE DRIVING THE GEAR SHAFT POPPED OUT OF PLACE AND MY FATHER TAPED IT BACK ON SO THAT I'M ABLE TO GET BACK AND FORTH TO WORK AND SCHOOL.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
WE HAD AN ELECTRICAL ISSUE WITH THE CAR AND IT WAS TOWED TO A DEALERSHIP A COUPLE HUNDRED MILES FROM HOME. THERE THE DEALER NOTICED THE BRACKET THAT HOLDS THE REAR END ON HAD RUSTED AWAY AND IT WAS LEAKING FLUID. THE CAR HAS AROUND 45,000 MILES ON IT AND I FEEL THAT AN ISSUE LIKE THIS SHOULD HAVE BEEN A RECALL AS I HAVE SINCE FOUND IS A COMMON PROBLEM AND WAS RECALLED IN EUROPE FOR THE SAME THING. MY DAUGHTER COULD HAVE BEEN KILLED. THIS CAR HAS BEEN IN A KIA DEALERSHIP 3 TIMES SO FAR THIS YEAR FOR AN OIL LEAK ISSUE AND THEY SHOULD HAVE MENTIONED THIS ISSUE. THE WARRANTY RAN OUT IN MAY AFTER THE LAST VISIT UP TO THIS ONE. THE DEALER EVEN SAID THERE COULD HAVE BEEN A FIRE.
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE FRONT DRIVER SIDE TIRE SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VALVE STEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ALSO DISCOVERED THAT THE UPPER AND LOWER BALL JOINTS WERE FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 112,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE AT A STOP, THE DEFROSTER WAS ACTIVATED BUT FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO BOTH A DEALER AND AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEATER COIL NEEDED TO BE REPLACED. THE MECHANIC REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
AIRCONDITIONER BLOWER MOTOR FAILURE ACCOMPANIED BY NOISE CAUSED BY THE (2)CABIN AIR FILTER ELEMENTS COMING LOOSE FROM FILTER ELEMENT HOUSING AND LODGING IN THE AIR CONDITIONER EVAPORATOR UNIT LOCATED BEHIND THE GLOVE BOX. THE KIA DEALER WAS UNABLE TO FIND THE FILTER ELEMENTS DURING INSPECTION OF THE EVAPORATOR UNIT WHILE DIAGNOSING THE SOURCE OF THE NOISE. THE KIA DISTRICT MANAGER FOR FLORIDA REFUSES TO ADDRESS THIS CONCERN AND DOES NOT CONSIDER IT A SAFETY CONCERN. THE COST TO FIX THIS ITEM IS $280.00. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
TAKATA RECALL I HAVE HAD MY 07' SORENTO TO SEVERAL PLACES. I ORIGINALLY TOOK IT TO THE PLACE I BIOUGHT IT FROM. I WAS REFERRED TO A KIA DEALERSHIP, WHICH TOOK MY CAR APART TWICE AND RAN A CAMERA THROUGH IT AND REPLACED THE REAR CRANK SHAFT. THEN I REPLACED EVERY SENSOR AND SPARK PLUG ION THE THING AND ALSO HAD POWER STEERING PROBLEMS. IT SOUNDED LOUD AND WAS ALWAYS NEEDING PARTS BUT IN THE SPRING, I PULLED IN MY DRIVEWAY AND LEFT MY CAR RUNNING A FEW MINUTES WHILE I GOT THINGS OUTSIDE TAKEN CARE OF BECAUSE IT WAS DARK,( THE CAR HAS APPROX.124,000 MILES ON IT) WHILE IT SAT IN MY DRIVEWAY FOR MAYBE 5 MINUTES IT SPIT AND SPUTTERED AND DIED IN MY DRIVEWAY. I TRIED TO RESTART IT AND IT WOULD BARELY START RUNNING. I TOOK IT TO HAVE IT LOOKED AT ONCE AGAIN AND WAS TOLD TIMING CHAIN, ELECTRICAL AND CRANK SHAFT AGAIN. NEEDS NEW ENGINE MOST LIKELY AND NO ONE WANTS TO WORK ON IT BECAUSE IT HAS SOME MANY ISSUES! SO , I AM PAYING A LOAN FOR THIS CAR THAT HAS BEEN SITTING IN MY DRIVEWAY FOR MONTHS BECAUSE I WILL NOT AND CANNOT PAY FOR THIS VEHICLE TO HAVE ANYMORE WORK DONE!
THE CAR MAKES A BAD TICKING NOISE MOSTLY WHEN START UP AND IT GETS SO BAD THAT SOUNDS LIKE MY ENGINE HEAD WANTS TO BLOW. AND EVERYTIME I START THE CAR THE BIGGEST CLOUD OF SMOKE COMES OUT THE EXHAUST CAN COVER AN ENTIRE PARKING LOT WITH SMOKE ITS VERY EMBARRASSING. THERE'S AN ELECTRICAL PROBLEM WITH THE WINDOWS AND THE SWITCHES. SOMETIMES IT WORKS SOMETIMES IT DOESN'T. I THINK MY CAR ALSO MISSING REAR SUSPENSION SHOCK ABSORBERS. MY OIL LEVELS GET SO LOW THAT THE CHECK ENGINE LIGHT AND OIL SENSOR LIGHT DON'T EVEN COME ON TO WARM ME. I MEAN MY CAR LOOKS NEW BUT HAS INTERNAL DEFECTIVE PROBLEMS. I READ ONLINE AN ENTIRE ARTICLE ABOUT THE KIA SORENTOS THAT KIA SOLD WERE DEFECTIVE. I DO NOT WANT TO BE NEXT IN A SERIOUS ACCIDENT. WOULD LIKE MY MONEY BACK! HTTP://WWW.TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/LAWSUIT-NEWS/3292-KIA-SORENTO-ENGINE-DEFECT-CLASS-ACTION-LAWSUIT/ THE KIA SORENTO IS PRONE TO CATASTROPHIC ENGINE FAILURE, ACCORDING TO A CLASS ACTION LAWSUIT FILED IN NEW JERSEY. PLAINTIFFS ALLEGE IN THE KIA SORENTO CLASS ACTION LAWSUIT THAT KIA MOTORS KNOWINGLY CONCEALED THAT ITS 2002-2009 SORENTO CROSSOVERS WERE MANUFACTURED WITH A DEFECTIVE ENGINE PART CALLED THE CRANK SPROCKET. THIS ALLEGED ENGINE DEFECT LEADS TO A CATASTROPHIC CHAIN OF EVENTS THAT STARTS WITH SEVERE HEAT BUILDUP, THE RELEASE OF DEBRIS, AND THEN LEADS TO LOSS OF STEERING CONTROL, ENGINE FAILURE AND THE POTENTIAL FOR A HAZARDOUS ACCIDENT, ACCORDING TO THE CLASS ACTION LAWSUIT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2007 KIA SORENTO. THREE DAYS AFTER PURCHASING THE VEHICLE, THE AIR BAG LIGHT ILLUMINATED, WHICH INDICATED THAT THE PASSENGER SIDE AIR BAG WAS DEACTIVATED. WHILE DRIVING BETWEEN 40-45 MPH, THE VEHICLE HESITATED AND JERKED. WHEN THE VEHICLE IS STOPPED AT A STOP SIGN OR A RED LIGHT, THE EXTERIOR LIGHTS SHUT OFF. THE CONTACT HAS HAD TO STRIKE THE DASHBOARD IN ORDER TO GET THE AIR CONDITIONING TO WORK. IN ADDITION, NONE OF THE WINDOWS WILL ROLL DOWN. THE BLINKERS, TURN SIGNAL, AND CRUISE CONTROL DO NOT WORK. AFTER OWNING THE VEHICLE FOR TEN MONTHS, THE ALTERNATOR HAD TO BE REPLACED AND IT CURRENTLY NEEDS TO BE REPLACED AGAIN. THE RAILS TO STEP UP INTO THE VEHICLE HAD TO BE REPLACED TWICE. DURING A CRASH WITH A DEER, BOTH THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOYED AND THE SEAT BELTS DID NOT WORK. AS A RESULT, THE PASSENGER SUSTAINED A BROKEN ARM. ON TWO OCCASIONS, WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THE CONTACT WAS INFORMED THAT THE TIRES NEEDED TO BE ROTATED AND ALIGNED. ON THE THIRD OCCASION, SHE WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. SINCE OWNING THE VEHICLE, SHE HAS BEEN TO THE DEALER SEVERAL TIMES WITH MANY COMPLAINTS, BUT THEY HAVE NEVER MADE ANY REPAIRS. A HYUNDAI INSPECTOR STATED THAT THE ENTIRE VEHICLE WAS OUT OF SPECIFICATIONS. THE FAILURE MILEAGE WAS 600. UPDATED 09/23/08. *LJ THE CONSUMER HIT A DEER AND THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT PERFORM AS THEY WERE DESIGNED. THE TRANSMISSION WOULD DELAY IN SHIFTING AND WOULD NOT SHIFT IN THE CORRECT GEAR. UPDATED 09/24/08. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .