2012 Kia Sorento Other / unspecified Problems

The contact owned a 2012 Kia Sorento. The contact stated that while the vehicle was parked in her carport, she was awakened by her son that a fire had ignited and that the vehicle was in flames. The contact then stated that the fire from the vehicle had extended to her home living room. As a result, half of the house was in flames. The contact stated that she and her family were able to exit her home to safety and then notified the fire department. The fire department had extinguished the fire. No injuries were sustained. No medical attention was required. The family's iguana pet passed away due to the fire. The contact then stated that the vehicle was towed to a tow lot and inspected by the insurance company and that the source of the fire was near the carport area and may have been electrical related but was to be determined. The vehicle was deemed a total loss by the insurance company. Additionally, the contact stated that she was not notified that the VIN was included in a recall, and upon research she discovered that the VIN was included in NHTSA Campaign Number: 20V750000 (Engine). Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 150,000.

NHTSA ID

11546854

Incident

Jan 30, 2023

Mileage

150,000 mi

The contact owns a 2012 Kia Sorento. The contact stated while parking the vehicle and shifting into reverse, the back over prevention camera displayed a black screen. The contact discovered that the failure was like NHTSA Campaign Number: 22V703000 (Trailer Hitches). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable

NHTSA ID

11539207

Incident

Jun 21, 2023

TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 45 MPH, THE ABS AND TRACTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE ABS ON THE REAR DRIVER'S SIDE WAS REPAIRED. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED ON THE REAR PASSENGER SIDE. THE CONTACT CALLED KIA OF WEST CHESTER (LOCATED AT 326 WESTTOWN RD, WEST CHESTER, PA 19382, (610) 429-3500) AND INFORMED THEM OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

NHTSA ID

11233084

Incident

Aug 1, 2018

Mileage

75,000 mi

'TAKATA RECALL' I CONTINUE TO SMELL A BURNING SMELL UNDER MY HOOD BUT NO ONE CAN SEEM TO FIND IT. IT COME AND GOES I HAD IT CHECKED WAS TOLD ALL FLUIDS ARE FINE AND NO LEAKS. I PRAY IT NEVER CATCHES FIRE AS I HAVE A GRANDSON WHO RIDES WITH ME OFTEN. ALSO MY REAR BREAK LIGHT GO OUT EVER TWO MONTHS NOT SURE WHY IT IS NOT JUST ONE SIDE THEY TAKE TURNS EACH SIDE. PRESSURE IN TIRES TEND TO GO LOW VERY OFTEN FOR NO REASON PLEASE HELP ME FIND OUT WHAT IS REALLY WRONG BEFORE SOMETHING BAD HAPPENS 🙏🙏 THE BURNING SMELL SCAMMERS THE MOST BUT I SMELL WHILE IN MOTION.

NHTSA ID

11140254

Incident

Mar 15, 2017

Mileage

100,000 mi

WHEN I WENT IN FOR A ROUTINE TIRE ROTATION, I WAS TOLD MY DRIVER'S SIDE COIL SPRING WAS BROKEN WHICH PRESENTED A SAFETY HAZARD AS IT COULD POP THE TIRE. WHEN CALLING FOR ESTIMATES, I WAS TOLD THAT THE COIL SPRING MUST HAVE BEEN DEFECTIVE FOR A CAR OF THIS YEAR AND MILEAGE.

NHTSA ID

11005030

Incident

Jun 29, 2017

Mileage

66,810 mi

WHILE DRIVING APPROXIMATELY 35 MILES PER HOUR ON A PAVED CITY ROAD, THE DRIVER'S SIDE FRONT WHEEL CAVED INTO THE VEHICLE (DETACHED FROM THE VEHICLE). THE VEHICLE HAD NEVER BEEN IN AN ACCIDENT NOR HIT ANY SIGNIFICANT HOLES. THE INCIDENT WAS SPONTANEOUS WITHOUT ANY APPARENT CAUSE. THE VEHICLE WAS TOWED TO A KIA DEALER, WHO FOUND THAT THE BOTTOM BOLT OF THE STRUT HAD BROKEN AND FALLEN OUT.

NHTSA ID

10927249

Incident

Oct 27, 2014

Mileage

23,072 mi

THE STRUTS ON MY BACK LIFT GATE ARE ALREADY WORN OUT ON A 2012 KIA SORENTO. I HAD A 2007 KIA SPORTAGE PRIOR TO THIS VEHICLE AND NEVER HAD A PROBLEM WITH THE BACK STRUTS ON THE LIFT GATE. ON THE SPORTAGE THE GLASS OPENED SEPARATELY FROM THE BOTTOM HALF OF THE LIFT GATE. HOWEVER, THIS NEWER VEHICLE WORE OUT THE BACK LIFT GATE STRUTS IN JUST OVER 2 YEARS WITH ONLY 35,000 MILES ON THE VEHICLE. THE BACK LIFT GATE IS NOT SEPARATED BETWEEN THE DOOR AND THE GLASS SO THE ENTIRE BACK LIFT DOOR IS EXTREMELY HEAVY TO OPEN AND HOLD WITHOUT THE STRUTS TO KEEP THE TRUNK DOOR LIFTED AND HAS THE POTENTIAL TO HURT SMALL CHILDREN OR EVEN ADULTS WHO ARE NOT ANTICIPATING A SUDDEN FAILURE OF THE STRUTS ON A VEHICLE WITH SUCH LOW MILEAGE. AT THIS POINT, THE ENTIRE TRUNK AREA CANNOT BE USED UNTIL THE PROBLEM IS FIXED, BUT REPAIR SHOPS WANT OVER $500 TO FIX A PART THAT SHOULD NOT HAVE WORN OUT THIS QUICKLY TO BEGIN WITH. I WILL ATTEMPT SEEK REMEDY FROM KIA DIRECTLY, BUT WANTED TO BRING THE ISSUE UP IN CASE OTHERS ARE EXPERIENCING SIMILAR PROBLEMS FOR TREND ANALYSIS AND POTENTIAL RECALL. *TR

NHTSA ID

10649568

Incident

Oct 15, 2014

Mileage

35,000 mi

FOR SEVERAL WEEKS A NOTICEABLE CLUNK IN REAR AXLE. OBVIOUS AT INITIAL START AND UPON DECELERATION FROM SPEEDS ABOVE 30. WHEN DECELERATING RIGHT AT 30MPH A CLICK AND CLUNK OCCUR. TOOK IT IN TO DEALERSHIP IN BRADENTON, FLORIDA, SUNSET KIA. THEY KEPT VEHICLE OVERNIGHT. I EXPLAINED THE PROBLEM WAS NOT NORMAL AND HAD ONLY RECENTLY BEGUN BUT WAS CONCERNED SINCE A MECHANIC FRIEND THOUGHT IT INVOLVED REAR AXLE. I INFORMED THE KIA SERVICE REP THAT A LONG TRIP THROUGH DANGEROUS WESTERN US MOUNTAINS WAS TO BEGIN SOON AND IT MUST BE SAFE. THAT DAY THEY CALLED AND SAID THEY DID TEST DRIVE COMPARING IT WITH ANOTHER CAR TEST DRIVEN AND BOTH DID SAME THING. THEY CONCLUDED THE CAR WAS "OPERATING AS DESIGNED." THE NEXT DAY WHEN I PICKED IT UP AND STRESSED THIS WAS NOT "AS DESIGNED" BECAUSE IT JUST BEGAN TO ACT UP I WAS TOLD THAT THE TECH FOUND "SUBTLE MOVEMENT OF EITHER TRANS MOUNTS OR DRIVE AXLES." THIS WAS ALSO NOTED ON MY RECEIPT FROM KIA. MY GOD THEY ADMITTED THE PROBLEM THEN WOULD NOT REPAIR IT! WHEN PRESSED AS TO THE SAFETY OF THIS CONDITION I WAS INFORMED BY DUSTIN HOFFMAN "WELL THE AXLE COULD FREEZE UP BUT JUST PULL OVER." I PRESSED "HOW CAN YOU DO THAT SAFELY ON A HIGHWAY DOING 70?" UNBELIEVABLE!!! WHEN PRESSED ABOUT HOW THEY COULD LET ME, GIVEN MY STATED PLANS, LEAVE IN A POTENTIALLY CATASTROPHIC ACCIDENT WAITING TO HAPPEN THE REPLY WAS SIMPLY "THE TECH FOUND IT TO BE OPERATING AS DESIGNED." I NOTED MY OBJECTIONS ON THEIR BILL AND MY COPY. I ALSO NOTED THE TECH ONLY DROVE THE VEHICLE .02 TENTHS OF A MILE ACCORDING TO THE TRIP ODO. THE ONLY THING THEY FINALLY SAID WAS "THE TECH STARTED A SERVICE LINE." WHATEVER THAT IS. *TR

NHTSA ID

10607679

Incident

Jun 30, 2014

Mileage

41,578 mi

CAR WOULD DROP ITS SPEED TO ABOUT 1 MILE AN HOUR , BROUGHT CAR TO DEALER, TOLD NEEDED SOFTWARE RE-SET, OCCURRED AGAIN IN ABOUT JULY 2012, TOLD AGAIN A SOFTWARE PROBLEM, BUT COULD NOT TELL ME WHY OR THAT IT WOULD NOT HAPPEN AGAIN. REAR CAMERA AND ENTIRE RADIO-COUNCIL GOES OUT ON OCCASION. SUN ROOF JAMS AND WON'T CLOSE. IN SHOP TO REPAIR SUN ROOF OVER ONE WEEK. *TR

NHTSA ID

10605706

Incident

Mar 7, 2013

Mileage

15,000 mi

THE PANEL ASSEMBLY UNDER COVER IS BROKEN OFF EASY AND OBSTRUCTING THE WHEELS MOVEMENT, CAN CAUSES OVER TURN OR FLIP OVER. *TR

NHTSA ID

10430700

Incident

Oct 10, 2011

Mileage

1,300 mi