2016 Kia Sorento Interior & seats Problems

The contact owns a 2016 Kia Sorento. The contact stated that the dashboard was cracked in the shape of an air bag on both the left and right sides, causing concerns about a potential inadvertent air bag deployment. There were no warning lights illuminated. The vehicle was taken to a local dealer, who confirmed that the crack was cosmetic and advised the contact to reach out again if the air bag started to protrude through the crack. The vehicle was not repaired. The contact reached out to the manufacturer and provided photos, but received no assistance. The approximate failure mileage was 86,711.

NHTSA ID

11694941

Incident

Jan 1, 2025

Mileage

86,711 mi

My heated seats stopped working when my new engine was installed and I took it to the dealership and they never fix it and charged me 200.00 and then my air and heat keeps coming on and off then I got my new engine installed

NHTSA ID

11644517

Incident

Feb 24, 2024

My front driver seat slips out of recline position to another position on its own Had engine replaced, got car back, made humming noise, took back to dealer, could not find noise, car still makes noise and now there’s seems to be louder noise coming from steering or front suspension while car is driven, dealer claims with no extension of warranty and over 60,000 miles, any work for this issue with steering/suspension is not covered, this was not an issue before engine was replaced under the engine recall

NHTSA ID

11608162

Incident

Jun 18, 2024

The contact owns a 2016 Kia Sorento. The contact stated that the vehicle was parked when the contact attempted to open the trunk, however, the trunk failed to open. The contact stated that the failure recurred multiple times and after multiple attempts, the trunk was able to open. The contact stated that the failure continued to recur and the trunk became inoperable. The vehicle was not taken to a dealer. The contact stated that there were no warning lights illuminated. The manufacturer was notified of the failure, and they informed the contact that the warranty did not cover the failure. The failure mileage was 110,000.

NHTSA ID

11578471

Incident

Jan 5, 2024

Mileage

110,000 mi

The contact owns a 2016 Kia Sorento. The contact stated that while driving at 20 MPH, the front passenger’s side door was unintendedly unlocked, causing the door to open independently. The contact stated that the failure had occurred on several occasions. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer has not yet contacted. The failure mileage was 50,000.

NHTSA ID

11562400

Incident

Nov 1, 2019

Mileage

50,000 mi

TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER'S DOOR REMAINED LOCKED WITHOUT WARNING. THE DOOR ONLY OPENED FROM INSIDE THE VEHICLE AND THE TRUNK WAS LOCKED. THE VEHICLE WAS TAKEN TO JEFF WYLER KIA (5815 DIXIE HWY, FAIRFIELD, OH 45014, (513) 682-2500) WHERE THE DRIVER'S SIDE DOOR LATCH WAS REPLACED AND THE TRUNK WAS UNLOCKED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 89,300. THE VIN WAS UNKNOWN.

NHTSA ID

11251963

Incident

Aug 24, 2019

Mileage

89,300 mi

OCTOBER 10, 2018 DROVE CAR INTO DRIVEWAY, SHUT CAR OFF, PARKED, WENT INTO HOUSE FOR ABOUT 2 MINS, CAME BACK TO CAR, IT WAS SMOKING FROM UNDER HOOD. I TURNED ON FAUCET IN GARAGE, AND SPRAYED WATER ON CAR. CALLED 911. WITHIN 2 MINS, I SAW FIRST SPARK, LEFT AREA, RAN OVER TO MY SISTERS HOUSE, NEXT DOOR, ON PHONE WITH 911 AND WITHIN 4 MINS OF CAR SMOKE, BURST INTO FLAMES, 2 EXPLOSIONS. FIRE DEPT ARRIVED WITH IN 10 MINS OF SMOKE DETECTION. FLAMES HIGHER THAN THE HOUSE. CAR TOTALED, AND HOUSE SIDING MELTED AWAY FROM HOUSE.

NHTSA ID

11150346

Incident

Oct 10, 2018

Mileage

33,500 mi

THIS MODEL HAS 3 ROWS OF SEATS. THE 3RD ROW IS PULLED TO THE UPRIGHT POSITION FROM THE BACK HATCH ACCESS DOOR. HOWEVER, THERE DOES NOT APPEAR TO BE A LOGICAL WAY TO GET TO THIS 3RD ROW OF SEATING WITHOUT PHYSICALLY CRAWLING ON HANDS AND KNEES. WHAT AM I MISSING ?

NHTSA ID

11124202

Incident

Jan 6, 2017

WHEN A CUSHION (SMALL PILLOW) IS USED (I AM A SHORT PERSON) ON THE FRONT PASSENGER'S SEAT, THE AIR BAG DETETECOR TURNS OFF THE PASSENGER AIR BAG LEAVING THE PASSENGER UNPROTECTED. I HAVE CONTACTED THE DEALER'S SERVICE DEPT. AND WAS TOLD THERE WAS NO WORK-AROUND FOR THIS PROBLEM. I ALSO CONTACTED KIA MOTORS AND WAS TOLD THE SAME THING..NOT FIXABLE. SITTING IN THE FRONT PASSENGER SEAT IS UNCOMFORTABLE FOR ME (ARM REST HEIGHT, WINDSHIELD VISIBILITY, ETC.) WITHOUT THE SMALL PILLOW. I CANNOT BELIEVE THERE IS NO WAY TO DISCONNECT THE SENSOR (WHICH I WAS TOLD WAS WEIGHT SENSITIVE....OBVIOUSLY NOT, BECAUSE MY WEIGHT IS THE SAME WITH OR WITHOUT THE PILLOW). THIS LEAVES ME WITHOUT AIR BAG PROTECTION OR ELSE UNCOMFORTABLE. HAD I KNOWN THIS IN ADVANCE, I WOULD NOT HAVE PURCHASED THIS VEHICLE. NOT ALL PEOPLE ARE THE SAME HEIGHT (I'M 5'3"...NOT ALL THAT SHORT) AND IF KIA WAS PUTTING IN THIS SYSTEM, THEY SHOULD HAVE MADE THE FRONT PASSENGER SEAT HEIGHT ADJUSTABLE...DOESN'T HAVE TO BE ELECTRIC, JUST ADJUSTABLE IN HEIGHT. IT IS AN UNSAFE CONDITION WHICH YOU HAVE NO KNOWLEDGE OF UNTIL YOU READ THE OWNER'S MANUAL....A MANUAL YOU DON'T HAVE ACCESS TO UNTIL AFTER YOU'VE PURCHASED THE CAR. IT NEEDS TO BE CORRECTED.

NHTSA ID

10744244

Incident

Jun 2, 2015

Mileage

256 mi

SEAT BELT DID NOT UNLATCH AFTER CRASH. *TR

NHTSA ID

10702705

Incident

Mar 24, 2015

Mileage

10 mi