Owner-reported complaints naming the steering system, filed with NHTSA
Data refreshed
Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2010 Kia Soul submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Hello, I would like to report that someone attempted to steal my 2010 Kia Soul. The incident occurred on [XXX], in San Jose, CA 95111. As a result of the attempted theft, there is damage to the car’s steering wheel and ignition. Please let me know if additional information or documentation is needed to assist with this report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I WAS DRIVING MY TYPICAL ROUTE TO WORK AND MID TURN, WITH MY CAR ON, ON A CITY ROAD, MY STEERING WHEEL LOCKED. I HAD TO STOP MY CAR IN THE MIDDLE OF THE ROAD AND RESTART IT TO GET IT TO UNLOCK. VERY SCARY THING TO HAPPEN, VERY WORRIED IT WILL HAPPEN AGAIN IN A MORE DANGEROUS PLACE, LIKE THE FREEWAY.
I NEED TO REPLACE THE DRIVER SIDE CONTROL ARM BECAUSE IT'S LOOSE, AND WARRANTY JUST EXPIRED 1,000 MILES AGO.
TL* THE CONTACT OWNS A 2005 (NA) KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V123000 (VEHICLE SPEED CONTROL) AND 15V736000 (STEERING); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
MY 2010 KIA SOUL IS CEASING AND LOCKING UP ON ME AND MY ENGINE IS SHUTTING OFF. IT HAS DONE THIS FIVE TIMES. I DOCUMENTED TWICE. WHEN I TOOK IT TO THE DEALER, I WAS TOLD TO RECREATE IT. I CAN'T BELIEVE SOMEONE WOULD SAY THIS. WHEN I TURN RIGHT THE WHEEL WILL TURN LEFT AND IT WILL STIFFEN AND SHUTT OFF. I ALMOST CRASHED 5 TIMES. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
KIA SOUL STEERING ASSEMBLY FAILURE (TEMPORARY) WHEN TURNING THE 2010 KIA SOUL SHARPLY (AS FAR AS IT WILL GO EITHER RIGHT OR LEFT) AND ATTEMPTING TO STRAIGHTEN THE WHEEL QUICKLY AFTER TURNING RESULTS IN THE ENTIRE STEERING WHEEL TIGHTENING TO WHERE YOU CANNOT TURN IT FOR A COUPLE SECONDS AS THOUGH IT LOCKS UP. ALSO, WHEN IDLE, TURNING THE STEERING WHEEL RESULTS IN A TUGGING SENSATION FROM THE POWER STEERING PUMP THAT VIBRATES THROUGH THE STEERING WHEEL. *TR
TL*THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING WHEEL BECAME STUCK IN THE TURNING POSITION AND THE VEHICLE STALLED. THE CONTACT TURNED THE VEHICLE BACK ON AND WAS ABLE TO DRIVE NORMALLY. THE FAILURE WOULD CONTINUE TO OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN COULD NOT DIAGNOSE OR DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD WORK SOMETHING OUT AS LONG AS THE CONTACT DOES NOT INVOLVE A LAWYER. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
ALL INTERIOR DOORS ARE NICKED AND SCRATCHED ESPECIALLY THE FRONT DOORS. THE INTERIOR OF MY CAR LOOKS LIKE A TEN YEAR OLD CAR AND THIS IS A 2010 SOUL. CALLED KIA MANY TIMES AND THEY JUST CONTINUE TO TELL ME THEY ARE WORKING ON IT. I HAVE HAD MY CAR FOR A YEAR AND A HALF ALREADY! I WANT THE PANELS REPLACED WITH A HIGHER QUALITY PRODUCT. ALSO HAVE NOTICED WHEN I DRIVE ON ROUGH ROAD OR HIT BUMPS OR HOLES THE CAR SEEMS TO LOOSE CONTROL A BIT. LIKE IT SKIPS ACROSS THE ROAD AND I CAN'T STOP IT. I CAN'T SEEM TO STEER IT FOR THAT BRIEF SECOND. *TR
TL*THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING APPROXIMATELY 10 -15 MPH AND MAKING A LEFT TURN THE FRONT WHEELS WOULD NOT STRAIGHTEN WHICH CAUSED THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. THE LEFT SIDE OF HER VEHICLE WAS DAMAGED. ONE PASSENGER SUSTAINED INJURIES TO HER HAND. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. SHE WAS UNABLE TO PROVIDE A VIN. THE FAILURE AND CURRENT MILEAGES WERE 2200.
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING APPROXIMATELY 45 MPH DURING RAINY WEATHER. THE VEHICLE SUDDENLY BEGAN TO ABNORMALLY VEER OFF THE ROAD TO THE RIGHT. THE DRIVER CRASHED INTO A TREE. THE DRIVER WAS INJURED. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT CONTACTED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 700.
TL* THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING APPROXIMATELY 15-20 MPH OFF FROM A SIDE STREET, THE CONTACT APPLIED THE ACCELERATOR AND THE STEERING WHEEL BEGAN TO PULL AWAY FROM HIM. HE STATED THAT HE HAD TO HOLD ON TO THE STEERING WHEEL EXTREMELY HARD TO MAINTAIN CONTROL OF THE VEHICLE. THE FAILURE WOULD ONLY OCCUR WHEN ATTEMPTING A TURN AND SIMULTANEOUSLY ACCELERATING. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER OR LOCAL MECHANIC FOR A DIAGNOSIS OF THE FAILURE. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 9,500.
I PURCHASED A 2010 KIA SOUL AND HAD IT ABOUT TWO MONTHS WHEN WHILE DRIVING THE STEERING COLUMN CAME OFF. I TOOK PICTURES, AS I HAD NO CONTROL OVER THE WHEELS, I DIDN'T REALIZE IT UNTIL MY CAR WOULDN'T STOP. I KEPT PUSHING DOWN ON THE BRAKES AND THERE WAS SOMETHING IN THE WAY, THAT WAS WHEN I REALIZED IT WAS THE STEERING COLUMN. I CONTACTED KIA 24 HOUR ROADSIDE, THEY TRANSPORTED MY VEHICLE TO UNION CITY KIA, WHERE I FOUND OUT FROM TONY IN THE SERVICE CENTER THAT MY AIRBAG NEEDS TO ALSO BE REPLACED IN THE STEERING WHEEL BECAUSE IT WAS NON FUNCTIONAL. THIS IS DAY THREE, AS THIS HAPPENED DURING THE WEEKEND, I CALLED KIA TODAY ABOUT HAVING A VEHICLE TO STAY MOBILE. I AM STILL WAITING ON A CALL BACK, THOUGH MY VEHICLE IS COVERED UNDER WARRANTY, THEY ARE STATING THAT I CANNOT HAVE A LOANER CAR OR RENTAL REIMBURSEMENT. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .