2017 Kia Soul Steering Problems

The vehicle experiences major engine performance issues following a replacement engine installation (approximately 8,000 miles on the new engine). Additionally, the catalytic converter is malfunctioning, the steering exhibits significant pulsation during braking, and the suspension system is malfunctioning. These combined defects create an unsafe driving condition and pose a serious risk to the driver, passengers, and other motorists.

NHTSA ID

11736438

Incident

Dec 7, 2019

While driving car began shaking, which lead to a puff of white smoke then blac smoke followed by car locking up in highway. Break petal would not move and when put in neutral power steering was gone every though car was on and everything else besides break worked. Turn on and off and car drive off again with strong shaking. When taken to mechanic I was told a spark plug melted into the engine and the shaking caused one of the ignition coil to become loose and oil to seep in. Now I am being told I need a new engine, all fluids where fine and oil had just been changed Thursday prior to incident, car is unsafe to drive because of random lock ups and extreme shaking

NHTSA ID

11546981

Incident

Sep 24, 2023

The power steering fails while driving. Steering suddenly and without notice becomes very difficult when the power steering stops working. STEERING FAILURE must be a serious safty issue.

NHTSA ID

11512549

Incident

Mar 14, 2023

When I bought my car in 2018, I didn’t like the way it drives. I had to take it back the next day to return it, but the dealer in North Aurora Gerald Kia said they wouldn’t take it back & I paid cash. I’ve been taking it back and forth from Gerald North Aurora to Bob Rohrman in Schaumburg Il. They have been been telling me every time, there’s nothing wrong. I’m hearing several noises in the Suspenion. So finally I told Bob Rohrman dealer to check everything before my warranty runs out. So far nothing didn’t happen until after my warranty. So I paid for 4 tires, front brakes, rotors. They finally said that I needed an Arm Control & a Strut, with low mileage, but Im steady hearing noises. I know know what to do. After I paid cash & had start going to find out what’s wrong with my car, the service dept was never friendly or professional. I always was told there’s nothing wrong with my car and that I know better. I’ve been driving since 17 yrs old and I’m 68.

NHTSA ID

11480868

Incident

Aug 23, 2018

Despite 22V031000 being repaired, the car randomly displays the following warnings, tire pressure, traction control, abs brake failure, check engine, power steering. The speedometer and tachometer cease to function at this point and power steering assistance becomes disabled. Balise Kia service manager Gary Lindsay states the car is safe to drive in this condition and has sent me home twice while waiting for parts. After the second attempt the issue remains.

NHTSA ID

11460161

Incident

Mar 1, 2022

FAILURE TO ACCELERATE,JURKING,STALLING WHILE DRIVING ON HIGHWAY. WAS TOLD THERE A RACK AND PINION TIE ROD SYSTEM NEEDS TO BE REPLACED AND STEERING PIN. CAR DOES DECELERATION, OIL BURNS UP IN A WEEK.

NHTSA ID

11394762

Incident

Jan 19, 2021

Mileage

121,000 mi

TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE FAILURE DISCONTINUED INDEPENDENTLY AND THE VEHICLE RETURNED TO OPERATING AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.

NHTSA ID

11324692

Incident

May 15, 2020

Mileage

44,000 mi

STEERING WHEEL KEEPS LOCKING WHILE DRIVING

NHTSA ID

11196617

Incident

Apr 2, 2019

THE STEERING WHEEL GO LOCKED WHEN IN CURVE RESULTING IN A CRASH WHERE I HIT A POLE IN THE RIGHT SIDE OF THE STREET.

NHTSA ID

11150083

Incident

Nov 8, 2018

Mileage

14,523 mi

I PURCHASED A NEW 2017 KIA SOUL +. I HAVE AN ANDROID PHONE AND TOLD THE SALES PERSON I WANTED 2 THINGS. 1) HANDSFREE DIALING AND A BACKUP CAMERA. THEIR DESCRIPTION NEVER STATED, NOR DID YOURS ON YOUR WEBSITE, THAT THE HANDSFREE ONLY WORKS WITH IPHONES. I HAD A 2016 KIA SOUL AND IT WORKED PERFECTLY. THIS IS A SAFETY ISSUE AND FALSE ADVERTISING. ANDROID PHONE USERS HAVE OVER 55% OF THE CELL PHONE MARKET AND WHY YOU TOOK THIS FEATURE AWAY FROM YOUR CAR IS A BAD MOVE. THEN NOT TO TELL PEOPLE WHEN SHOPPING, IS ANOTHER BAD MOVE. IM SURE LESS PEOPLE WOULD BUY YOUR CARS IF THEY KNEW THEIR ANDROID PHONES WON'T WORK. I AM VERY UPSET BECAUSE I KNOW I WOULDNT HAVE PURCHASED THIS CAR HAD I KNOWN I NEED AN IPHONE TO USE THE HANDSFREE DIALING. I AM GOING TO REPORT THIS TO THE BBB BECAUSE THE SALES PERSON LIED TO ME EVEN THO THEY SAID THEY TOO WERE UNAWARE THAT YOU TOOK THIS FEATURE AWAY FROM THE CARS. YOU NEED TO FIX THIS BECAUSE THERE ARE MANY KIA OWNERS ON THE FORUMS WHO ARE UPSET ABOUT THIS ISSUE. YOU CANT ADVERTISE THAT A CAR HAS AN OPTION BUT NOT TELL THEM ONLY IF YOU HAVE IPHONE THIS OPTION WILL WORK. AGAIN, ITS A HUGE SAFETY ISSUE TOO.

NHTSA ID

11035753

Incident

Oct 15, 2017

Mileage

200 mi