2021 Kia Telluride Interior & seats Problems

My wife and I purchased a 2021 Kia Telluride brand new a few years ago when we lived in [XXX]. We are currently active duty USAF and brought our KIA Telluride with us here, while stationed in [XXX]. The vehicle is currently under two recalls SC316R and SC374 and is a fire risk. Under these types of recalls, vehicle shipping companies will not transport vehicles on their boats. We know this because we had to have two recalls (SC247F and SC243B) completed before we could have our vehicle shipped from the [XXX] to [XXX]. I am looking for assistance on how to have recalls and warranty service during our assignment here in [XXX]. We've reached out to Kia, opened 3 customer service cases, and have talked to them shortly to try to setup a repair. Then Kia stops communicating and ignores our calls and emails. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11764881

Incident

Apr 23, 2026

I had recall 26V430000 service performed at: Regal Kia [XXX] After the work was performed, both front power seats were inoperative. I was never informed by the service rep that the power seats were inoperative. I received a text of the multi-point inspection which included a quote for $546.87 for both front seat power switches. Never had the service rep discuss this with me while I was at Regal Kia, but reviewing my invoice at home I saw where the technician stated the power seats were inoperative after performing the recall SC374 service. The technician stated after following the applicable TSB for the recall they recommend replacement of both power seat switches at a cost of of $546.87 which Regal Kia wanted me to pay. It appears the TSB maybe doesn’t resolve the issue or perhaps a technician error during installation. I contacted Kia Customer Care ([XXX]) to see if I could have a local repair shop review the repair. They said only a dealership could do recall repairs. They recommended the next closest dealership in [XXX], but it is a one hour drive for me. They assigned case XXX and said they would contact Regal Kia and someone would call me back. I received no return call. I share the vehicle with my wife and she is now unable to adjust the driver seat to a comfortable and safe position. Why I was never informed prior to leaving Regal Kia is unacceptable as seat position is very important while driving. As both fronts seats were operative prior to the recall work, I don’t believe I should be responsible for the cost of new switches. As my power seats no longer work, I do not believe Regal Kia resolved the recall 26V430000 issue without cost to me. I would like to formally file a complaint against Regal KIA for not correcting the recall issue without cost to vehicle owner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11760550

Incident

Aug 28, 2026

The contact owns a 2021 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V430000 (Seats). The contact was concerned about a vehicle fire. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to parts being on back order. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ID

11752679

Incident

Jul 24, 2026

I noticed the button to fold captain’s chair began working intermittently beginning of Jun, then the seat began to fold on my granddaughter then my daughter on 2 different occasions. I called dealership to get a diagnostic done but they couldn’t get me in until 29 Jun. After diagnostic I was told the seat actuator wasn’t working, though it wasn’t damaged, and would cost me over $2400 to replace! Kia corporation stated because I was over the 150k warranty, by 30 mi I’d just driven home from airport, they couldn’t help me.

NHTSA ID

11747568

Incident

Jun 1, 2026

The sunroof wind screen broke off while driving. The sunroof then stayed open and would not shut. The electrical components in the middle seat are not working properly with the buttons on the seats. The leather is ripping on the seats and the center console even with regular leather conditioning

NHTSA ID

11734163

Incident

Aug 1, 2025

I have 2 issues going on with my vehicle. The trim on the outside of my doors is coming off which I know was a recall for some telluride vehicles about this old. Also ive been having some electrical issues/hot smell like something is burning if the heated seats get turned on.

NHTSA ID

11729468

Incident

Apr 3, 2026

The contact owns a 2021 Kia Telluride. The contact stated that while the vehicle was parked, the rear door latch was not operating properly, and the door failed to close as intended. The vehicle was taken to a local dealer where it was diagnosed and determined that the wiring harness had melted. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.

NHTSA ID

11606132

Incident

Jun 6, 2024

Mileage

19,000 mi

TL* THE CONTACT OWNS A 2021 KIA TELLURIDE. THE CONTACT STATED UPON PLACING A SEAT CUSHION IN THE FRONT PASSENGER SEAT, THE PASSENGER SIDE OCCUPANT SENSOR WOULD NOT RECOGNIZE THE WEIGHT OF AN OCCUPANT IN THE SEAT WITH THE CUSHION. THE CONTACT STATED THAT THE CUSHION WAS A NECESSARY SAFETY FEATURE NEEDED FOR HER HUSBAND DUE TO A DISABILITY. THE CONTACT CALLED GRINDSTAFF KIA (3608 BRISTOL HWY, JOHNSON CITY, TN 37601, (423) 262-4200) AND WAS INFORMED THAT THEY COULD NOT ASSIST HER WITH THE FAILURE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION AS THE DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500.

NHTSA ID

11406514

Incident

Mar 28, 2021

Mileage

500 mi