RoadVitals

2001 Krystal 28

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Aug 27, 2007
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Dec 13, 2001
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2001 Krystal 28, most frequently naming the suspension category. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Suspension1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
01V384000

EQUIPMENT:OTHER:LABELS

Dec 13, 2001
587 units potentially affected
The defect: VEHICLE DESCRIPTION: CERTAIN BUSES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS." THE TIRE PLACARD LABEL CONTAINS AN INCORRECT RECOMMENDED COLD TIRE INFLATION PRESSURE OF 60 OR 65 PSI. THE CORRECT INFLATION PRESSURE IS 80 PSI.
The risk: IF THE TIRES ARE UNDER-INFLATED, IT COULD REDUCE THE TREAD LIFE OF THE TIRE, AND THE TIRE COULD DEGRADE TO A POINT OF ALLOWING SUDDEN AIR LOSS.
The remedy: NEW LABELS WILL BE PROVIDED TO THE OWNERS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING DECEMBER 2001. OWNERS WHO DO NOT RECEIVE THE FREE LABEL WITHIN A REASONABLE TIME SHOULD CONTACT KRYSTAL AT 1-800-845-4883.
KRYSTAL ENTERPRISESView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Suspension
Filed Aug 27, 2007

2001 FORD 550 SHUTTLE BUS, MANUFACTURED BY KRYSTAL KOACH PURCHASED IN MARCH 2007. THIS 26 PASSENGER BUS CAME FROM KRYSTAL WITH REAR CHASSIS(AIR RIDE, INDEPENDENT SUSPENSION) SINGLE WHEELS OUT OF LINE. ALL MECHANISM WELDED IN PLACE, THUS NO ADJUSTMENTS. THIS BUS HAD ONLY 4800 MILES ON IT WHEN WE PURCHASED IT IN MARCH 2007. HAD BLOWOUT ON TIRE WITH ONLY FEW MILES ON TIRE DUE TO ALIGNMENT. ALL OTHER TIRES WERE WEARING PREMATURELY. AFTER SPENDING APPROXIMATELY 4000 DOLLARS TO CORRECT THIS PROBLEM,(INCLUDED REPLACING TRUNNIONS. BUSHINGS,ETC.) WE CONTACTED KRYSTAL KOACH IN BEREA, CA. ONLY TO BE TOLD THEY WOULD NOT HELP BECAUSE THIS WAS "ONE OF A KIND" BUS BUILT THERE AND NEVER WENT INTO PRODUCTION DUE TO COSTS. WE FEEL THEY(KRYSTAL)PUT AN UNSAFE VEHICLE ON THE HIGHWAY. OUR DESIRE IS TO KEEP THE BUS, BUT WE FEEL KRYSTAL SHOULD SHARE IN COSTS OF REPAIRS. CAN YOU HELP? THANKS. *JB

NHTSA ID
10200902
Incident
Apr 11, 2007
Mileage
4,900 mi

Compare model years

Complaint and recall counts across every year of this model

Krystal 28 by model year
YearComplaintsRecallsInvestigationsIssue Index
2001Viewing110—
2000010—
1999010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.