RoadVitals

2018 Lance Travel Trailer Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 28, 2017
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Sep 28, 2017

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2018 Lance Travel Trailer. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Filed Sep 28, 2017

ON MY 6-MONTH OLD LANCE 2295 TRAILER, THE 45-GALLON, 400# POTABLE WATER HOLDING TANK FELL OFF IN THE ROAD. THE PLASTIC TANK ITSELF IS NOT BOLTED TO THE RIG, BUT SITS ON AN 0.18" THICK BY 0.625" WIDE RIM ON THE FORE AND AFT SIDES. A BOLT HOLDING THE REAR MOUNTING BRACKET TO THE CHASSIS (PHOTO 1) APPARENTLY CAME LOOSE OR SHEARED OFF AND FELL OFF. THESE BOLTS ARE ONLY 1/4" DIAMETER 307A GENERAL SERVICE HARDWARE. THIS LOSS STRESSED ANOTHER MOUNTING BOLT, WHICH SHEARED OFF (PHOTOS 2A & 2B), ALLOWING THE MOUNTING BRACKET TO ROTATE (PHOTO 3) AFT FROM IT'S INTENDED POSITION (PHOTO 4) THE ROTATION WAS POSSIBLY DUE TO WATER MOVEMENT IN THE TANK. THERE IS NO BACKUP RESTRAINING SYSTEM, EITHER TO SUPPORT THE TANK OR PREVENT THE BRACKETS FROM ROTATING. SINCE THE TANK ITSELF IS NOT AFFIXED, IT SIMPLY FELL ONTO THE ROADWAY. VEHICLE WAS MOVING FORWARD AT 2-3 MPH ON A LEVEL PAVED SURFACE. THE TANK BECAME LODGED UNDER THE TRAILER AXLES AND HAD TO BE CUT FREE. THERE IS A SECOND, SIMILAR TANK (ALSO 45 GALLONS) FOR GRAY WATER STORAGE, ALSO USING THIS SAME SUPPORT SCHEME. THESE TANKS ARE ROUGHLY THE SIZE AND SHAPE OF A REFRIGERATOR. THE REAR (GRAY WATER) TANK IS AFT OF THE AXLES, SO THERE WOULD BE NOTHING AT ALL TO PREVENT A FOLLOWING VEHICLE FROM STRIKING IT. IN SUMMARY: - OVERALL DESIGN OF TANK MOUNTING SYSTEM IS DEFICIENT AND DANGEROUS, WITH NO REDUNDANCY. - MOUNTING BOLTS ARE UNDERSIZED AND OF LOW SHEAR STRENGTH. - 400 LB TANK IS NOT PHYSICALLY FIXED THE MOUNTS, BUT SITS ON AN 0.18" THICK BY 0.625" WIDE PLASTIC FLANGE. ANY MOVEMENT OF TANK COULD ALLOW FLANGE TO FLEX AND FAIL. - THERE ARE MULTIPLE TANKS WITH THE SAME MOUNTING SYSTEM.

NHTSA ID
11030332
Incident
Sep 24, 2017
Mileage
2,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .