2012 Land Rover LR4 Problems

I am writing to formally request a review of my vehicle for inclusion in NHTSA Recall 21V-635, issued May 11, 2022, concerning fuel leaks at the fuel tank flange assembly. My vehicle is a 2012 Land Rover LR4, VIN [XXX] . Although my local Land Rover dealer has informed me that my VIN is not currently included in the recall population, my vehicle is experiencing the exact condition described in the recall notice — a fuel leak originating from the fuel outlet flange mounted on the fuel tank. The recall letter for 21V-635 states that all Land Rover LR4 vehicles model years 2010–2016 are included. My vehicle falls squarely within that model year range. Given this, and the fact that my vehicle is exhibiting the precise defect identified in the recall, I am concerned that my VIN may have been inadvertently excluded from the recall population. This issue presents a serious safety concern due to the risk of fire associated with fuel leakage. The symptoms and failure location match the recall description. I respectfully request that NHTSA review my case to determine whether: My VIN was mistakenly omitted from the recall population, or The recall population should be expanded or corrected to include my vehicle. I am prepared to provide photographs, repair estimates, diagnostic reports, or inspection documentation confirming the fuel leak at the flange assembly upon request. Because this defect involves fuel leakage and a significant potential fire hazard, I believe it warrants careful review to ensure all similarly affected vehicles are properly covered. Thank you for your time and consideration. I appreciate your assistance in reviewing this matter and advising me on the appropriate next steps. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Land Rover LR4. The contact stated that after refueling, the vehicle started leaking fuel. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The dealer diagnosed the vehicle and determined that there was rust on it and declined to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 133,000. Parts distribution disconnect.

The contact owns a 2012 Land Rover LR4. The contact stated that after refueling, the vehicle started leaking fuel. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The dealer diagnosed the vehicle and determined that there was rust on it and declined to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 133,000. Parts distribution disconnect.

My 2012 LR4 engine completely seized on the highway in July 2022 while I was traveling at 75mph. I was incredibly lucky to be in the right hand lane (after passing 2 large trucks) when I heard and felt the extremely abrupt "clunk" come from the engine. The red engine light came on and my LR4 no longer worked. I had to veer off the highway and coast onto the grass. Had I been in the left hand lane still when this happened, the outcome for me and multiple others on the highway that day would not have been good. My Land Rover dealer (where my car was towed back to) confirmed engine failure. They found a torn oil filter and lots of metal shavings in the filter. They also found a damaged piston with indents and grooves on the piston in cylinder 3 and recommended a new engine. In July 2022 (a week prior to the engine failure) I had my car serviced at the Land Rover dealer. After service I noticed a small leak, a clicking noise in my engine at 30-35mph and a feeling of reduced acceleration. I returned to the dealer 4 days after my service visit to check on these 3 things. I was told I had a very small rack in pinion steering leak and that it'd be okay to drive but to bring the car back when I returned from my trip. That is when my engine seized on the highway. I now know that there is a settled lawsuit on timing chain and tensioner issues with the 2012 LR4 (and other vehicles) and that Jaguar Land Rover USA issued a Technical Service Bulletin to dealers in 2015 stating that if a customer had concern of a clicking noise coming from the engine to follow timing chain/tensioners steps. I don't know why my engine concerns weren't handled more seriously. I have pictures of the engine parts and the engine parts available for inspection upon request. HOW IS THIS NOT A RECALL ISSUE? How is this a known issue and yet consumers aren't protected? I was lucky that day. It's important to me that the safety of others driving these vehicles be both protected and prioritized.

The contact owns a 2012 Land Rover LR4. The contact stated that after refueling, the vehicle started leaking fuel. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The dealer diagnosed the vehicle and determined that there was rust on it and declined to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 133,000. Parts distribution disconnect.

TL* THE CONTACT OWNS A 2012 LAND ROVER LR4. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A BOTTLE HOLDER GASKET ON ALL FOUR DOORS WHICH EXHIBITED A SHARP EDGE. AS A RESULT, THE CONTACT CUT HER LEFT FOOT ON THE EDGE OF THE BOTTLE HOLDER GASKET LOCATED ON THE FRONT PASSENGER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THIS ISSUE WAS A MANUFACTURER DESIGN AND THAT THERE WAS NOT A REMEDY FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 10/10/12*CN

THE LAND ROVER RADIOS HAVE A DANGEROUSLY SLOW LATENCY TIME WHEN REACTING TO TOUCH INPUTS. ON SOME OPERATIONS IT TAKE 3-4 SECONDS FOR THE RADIO TO REACT. MOST OPERATIONS ARE IN THE 1-2 SECOND RANGE. THIS IS A MAJOR DISTRACTED DRIVING ISSUE. INPUT LATENCY SHOULD NEVER BE THIS EXCESSIVE - IT REQUIRES YOU TO TAKE YOUR EYES OFF THE ROAD REPEATEDLY BECAUSE YOU CAN'T DETERMINE IF THE RADIO/NAV SYSTEM HAS DETECTED YOUR INPUT. THE DEALER CLAIMS THERE IS NO FIX FROM LAND ROVER CORPORATE. THIS ISSUE IS REPORTED BY SEVERAL SOURCES ON-LINE. LR SHOULD RELEASE AND ENGINEERING UPDATE IN THE INTEREST OF SAFETY. *TR

STOPPED AT A STOPLIGHT BEHIND ANOTHER VEHICLE, WHEN THE ENGINE SUDDENLY REVVED AND THE VEHICLE TOOK OFF. THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN WITH A FOOT ALREADY ON THE BRAKE- WE CONTINUED TO PUSH ON THE BRAKE AND VEERED OFF TO THE SIDE BUT CLIPPED THE VEHICLE IN FRONT OF US. IT WAS LIKE WE HAD NO CONTROL OVER THE VEHICLE. *TR

STOPPED AT A STOPLIGHT BEHIND ANOTHER VEHICLE, WHEN THE ENGINE SUDDENLY REVVED AND THE VEHICLE TOOK OFF. THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN WITH A FOOT ALREADY ON THE BRAKE- WE CONTINUED TO PUSH ON THE BRAKE AND VEERED OFF TO THE SIDE BUT CLIPPED THE VEHICLE IN FRONT OF US. IT WAS LIKE WE HAD NO CONTROL OVER THE VEHICLE. *TR

WE HAD OUR BRAKES REPLACED AT LAND ROVER. TWO WEEKS LATER, WHILE DRIVING ON I95 THE EMERGENCY BRAKE WENT ON WITH NO WARNING CAUSING US TO GET HIT FROM BEHIND BY A TRUCK. BOTH OF MY CHILDREN WERE IN THE CAR. THE CAR WAS SMASHED WITH ALL OF THE BACK WINDOWS BREAKING AND GLASS GOING EVERYWHERE. THANKFULLY NO ONE WAS HURT BUT THIS COULD HAVE RESULTED IN A FATALITY. LAND ROVER DID A DIAGNOSTIC AND WE WERE JUST CALLED AND TOLD THAT THEIR TEAM IN THE UK COULD NOT REPLICATE THE MALFUNCTION. THEY WILL PROVIDE NO EXPLANATION OR HELP IN ANY WAY. *TR

2012 LR 4HSE STARTED MAKING AN UNUSUAL NOISE AT 47000 MILES. NO WARNINGS OF ANY SORT DISPLAYED. I IMMEDIATELY ATTEMPTED TO DRIVE IT TO THE NEAREST MECHANIC 14 MILES AWAY. CAR STALLED IN THE MIDDLE OF A BUSY ROAD WITHIN 1.5 MILES OF GETTING THERE, AND THEN THE WARNING LIGHT CAME ON "TRANSMISSION FAILURE". MAJOR CONCERN HERE IS THE FACT THAT THERE WAS NO WARNING WHATSOEVER, NO TIME TO EVEN PULLOVER - JUST STALLED. ON TOP OF THAT CAR IS OUT OF WARRANTY (4 YEARS 11 MONTHS SINCE TIME OF PURCHASE, EVEN THOUGH NOT THERE BY MILEAGE). TO MAKE MATTERS WORSE IT TOOK 5 AND A HALF WEEKS FOR THE DEALERSHIP SERVICE DEPARTMENT TO PERFORM DIAGNOSTICS TO CONFIRM THAT INDEED THIS IS A TRANSMISSION FAILURE AND THE CAR NEEDS A NEW UNIT. THIS LAND ROVER HAS BEEN METICULOUSLY TAKEN CARE OFF, WAS DRIVEN PREDOMINANTLY ON THE HIGHWAY, AND WAS IN EXCELLENT CONDITION OTHERWISE. WHY SHOULD TRANSMISSION FAIL AT 47K MILES WITHOUT ANY WARNING WHATSOEVER (SO MUCH FOR SAFETY FEATURES) PUTTING ME AT RISK BY STALLING IN THE MIDDLE OF THE ROAD WITH CARS AROUND ME GOING 45 MILES/HOUR? THIS COULD HAVE LED TO A SERIOUS ACCIDENT.

2012 LR4; THE DRIVER'S SIDE SEAT BELT DOES NOT RETRACT WELL; DEALER SAID "JUST GIVE IT A TUG TO GET IT TO RETRACT;" DON'T THINK THAT'S A SOLUTION; RETRACTION TENSION IS NOT STRONG ENOUGH; AS A RESULT, THE BELT AND ITS METAL HEAD GET CAUGHT IN THE DOOR, DAMAGING THE DOOR UPHOLSTERY AND PAINT FINISH, AS WELL AS DAMAGING (WEAKENING PROBABLY) THE BELT. *TR

REAR END WANDERING, MUST KEEP TWO HANDS ON WHEEL AT ALL TIMES TO KEEP VEHICLE FROM FLIPPING OVER. VEHICLE WAS SOLD BY AN OFFICIAL LAND ROVER DEALERSHIP IN MILFOR. CT AS AN CERTIFIED PRE OWNED AT EXTRA COST. MOST INABILITY TO KEEP THE VEHICLE SAFELY ON THE ROAD I RETURNED TO THE DEALERSHIP. REPAIR ORDER DETAIL STATES VEHICLE SOLD AND NOT CAUGHT BY THE SERVICE DEPARTMENT BEFOREIT WENT SALES WITH THE FRONT AND REAR SUSPENSION WAS DISREPAIR. RIGHT FRONT AXLE WAS TORN. WHICH ONLY WAS FOUND AND ADDRESSED AFTER RETURNING THE VEHICLE AND INSISTED THE HEAD MECHANIC DRIVE THE VEHICLE FOR HIMSELF.

REAR END WANDERING, MUST KEEP TWO HANDS ON WHEEL AT ALL TIMES TO KEEP VEHICLE FROM FLIPPING OVER. VEHICLE WAS SOLD BY AN OFFICIAL LAND ROVER DEALERSHIP IN MILFOR. CT AS AN CERTIFIED PRE OWNED AT EXTRA COST. MOST INABILITY TO KEEP THE VEHICLE SAFELY ON THE ROAD I RETURNED TO THE DEALERSHIP. REPAIR ORDER DETAIL STATES VEHICLE SOLD AND NOT CAUGHT BY THE SERVICE DEPARTMENT BEFOREIT WENT SALES WITH THE FRONT AND REAR SUSPENSION WAS DISREPAIR. RIGHT FRONT AXLE WAS TORN. WHICH ONLY WAS FOUND AND ADDRESSED AFTER RETURNING THE VEHICLE AND INSISTED THE HEAD MECHANIC DRIVE THE VEHICLE FOR HIMSELF.