2016 Land Rover LR4 Fuel system Problems

Formal safety complaint against dealer for recall malpractice and non-compliance with federal safety repair procedures under Campaign 21V635000. During recall service, the service department completely bypassed the mandatory TOPIx Workshop Manual Section 310-01 electronic priming sequence, leaving high-pressure fuel rails completely dry upon reassembly. Bypassing this safety protocol introduced severe air pockets into the high-pressure fuel system. Time-stamped OBD diagnostic screenshots taken on the dealer lot right before departure confirm the vehicle's computer had already registered severe fuel pressure drops and engine misfires due to dry-running High-Pressure Fuel Pumps and injectors. This mechanical deviation caused the mechanical High-Pressure Fuel Pumps to fail internally and the Bank 2 fuel injectors to seize permanently wide open, resulting in continuous fuel dumping, fouled spark plugs, a destroyed oxygen sensor, and a total loss of motive power on a public roadway. Furthermore, the dealership generated federal recall compliance documentation certifying a quality-control test drive was performed when the official repair order shows identical "In" and "Out" mileage, proving the vehicle never left the service bay. The dealer refuses to remedy the related damage under federal guidelines and refuses to communicate a resolution. Due to intentional document falsification, consumer demands the manufacturer fund a $0.00 balance remedy executed at an alternate certified facility including: (1) Replacement of BOTH High-Pressure Fuel Pumps (HPFPs), (2) Replacement of all Bank 2 injectors, plugs, and oxygen sensor, (3) Crankcase oil flush due to fuel dilution, (4) Engine compression and emissions back-pressure tests, and (5) A written 12-month nationwide parts/labor warranty.

NHTSA ID

11755457

Incident

Jul 27, 2026

The contact owns a 2016 Land Rover LR4. The contact stated that while driving at 75 MPH the low coolant warning light was illuminated, the steering wheel became difficult to maneuver, the brake pedal was depressed and traveled to the floorboard without stopping the vehicle. The vehicle was shifted to neutral, and the start/stop button was depressed in order to stop the vehicle. The vehicle was towed to the dealer where it was diagnosed with cracks in the coolant and fuel systems that caused a leak and needed replacement. The coolant reservoir tank and fuel flange was replaced however the low coolant warning light and other lights were still on. The vehicle was then taken to a certified Land Rover repair facilities were the mechanic informed her that the coolant tank was not replaced but sealant was placed on the cracks. The independent mechanic replaced the coolant reservoir along with the brakes that the dealer that the dealer had install backwards. The contact stated that the low coolant warning light was still illuminated and that neither facilities could remedy the issue. The contact state that she received a notice for NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The dealer was contacted and informed her that there was no recall for her vehicle. The contact stated that the manufacturer was notified and informed her to contact the dealer to schedule a recall repair appointment. The contact stated that while waiting for the dealer to verify the recall, she was driving at 75 MPH, when the power steering and braking capability was lost with smoke and fire coming from the engine compartment. The contact stated she pulled over and her and her child exited the vehicle without injury. The fire and police department were contacted. The fire department extinguished the flames. A police report was not filed. The vehicle was towed to the dealer where it sat for several months without repairs. The failure cause was not diagnosed or repaired. The vehicle was still at the dealer . The insurance company was

NHTSA ID

11605899

Incident

Oct 24, 2021

Mileage

73,000 mi

The contact owns a 2016 Land Rover LR4. The contact had recently taken the vehicle to a dealer to be repaired under NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The contact stated that while attempting to refuel the vehicle, he observed that fuel was puddling underneath the vehicle. The contact stated that he had not refueled the vehicle prior to the recall repair. The contact had the vehicle towed back to the residence. The contact called the dealer and was advised to bring the vehicle back to the dealer to be diagnosed. The vehicle was not repaired. The contact related the failure to the repair performed on NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline). The manufacturer was informed of the failure. The failure mileage was approximately 110,000.

NHTSA ID

11590180

Incident

May 17, 2024

Mileage

110,000 mi

• Ask the customer (and document verbatim) what occurred or what the alleged defect is? I attempted multiple times to have Land Rover complete Safety Recall N623 – NHTSA Recall Number 21V-635 on my 2016 Land Rover LR4 -Gasoline Fuel Tank Flange Assembly Crack. A number of the Land Rover dealerships stated that no recall existed. After multiple attempts to confirm this recall was required for my vehicle, I was able to schedule the repair at Land Rover Cary. I reduced driving the vehicle to only minimal driving requirements while I was awaiting the recall requirement. The recall repair was canceled twice after I drove to Cary from Pinehurst, NC due to a lack of service technicians. I was driving to the dealership this third time for the repair when the fire occurred in the vehicle. I was driving to the dealership, for this recall repair, when a number of warnings flashed on the driving display. Smoke began to bellow out of the vehicle. I put on my hazards and pulled off the main highway and onto the shoulder. I turned the ignition off, exited the vehicle, and opened the hood to observe the engine bay. There were flames shooting out of the engine compartment. I went to grab my extinguisher and called 911. The flames died down rapidly. I could see that the fire melted a number of components on the bottom of the engine causing oil to spray all over. I would like to add that the driveway to my home sits at about a 30-degree incline and I typically park with the vehicle pointing down towards the nose. I wonder if the slow gas leak traveled down the vehicle towards the engine and saturated the parts with gasoline causing this issue.

NHTSA ID

11555274

Incident

Jun 14, 2023

Engine MIL Illuminated With DTC P0089-64 Stored [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11553764

Incident

Nov 6, 2023

I had done a safety recall repair 'RECALL N623 FUEL TANK' on my 2016 Land Rover LR4 Landmark edition (32,051 miles) on 6-19-2022 at LAND ROVER PASADENA, 3485 East Colorado Blvd, Pasadena, CA 91107. Few days after they did the free recall fix I got the below error code 'P0442, Evaporative Emission system leak' that the dealership claims is not related to the recall fix that they did and wants to charge me $250 just to evaluate the issue. But I'm 100% certain this leak is some thing they didn't seal properly at the time of the recall. I'm very unhappy of the outcome and hope I can get this issue fixed without spending any money as before the recall I had no errors what so ever in this car and all started after the free recall fix.

NHTSA ID

11534663

Incident

Jul 4, 2022

The contact owns a 2016 Land Rover LR4. The contact received notification of the NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue and the contact was informed that a temporary repair was available and to notify the dealer of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11505446

Incident

Aug 17, 2021

GAS TANK DUST COVER CRACKED, LEAKING FRANK FUEL OVER THE TANK, ONTO VEHICLE COMPONENTS AND ONTO THE FLOOR WITH ASSOCIATED FUMES. VEHICLE LEAKED FUEL WHILE STATIONARY IN THE GARAGE, LEAKING FUMES INTO THE HOUSE. VEHICLE WAS TAKEN TO LAND ROVER FOR REPAIRS. REPAIR TEAM NOTED THIS IS A KNOWN ISSUE AND THE COVER WAS RE-DESIGNED. I WAS CHARGED APPROXIMATELY $800 FOR THE PART AND LABOR. THIS IS A KNOWN ISSUE WITH THIS MAKE AND MODEL.

NHTSA ID

11255062

Incident

Aug 19, 2019

Mileage

75,000 mi