2004 Land Rover New Range Rover

SUMMARY:IN A LETTER DATED DECEMBER 2, 2008, FORD MOTOR COMPANY (FORD) NOTIFIED NHTSA THAT LAND ROVER IS CONDUCTING A SAFETY RECALL OF MODEL YEAR (MY) 2003 THROUGH 2005 RANGE ROVER VEHICLES BUILT AT THE SOLIHULL (UK) ASSEMBLY PLANT FROM JANUARY 3, 2002 THROUGH FEBRUARY 22, 2005, TO REPLACE THE FRONT DRIVESHAFT JOINT (NHTSA RECALL NO. 08V-635, LAND ROVER RECALL NO. P041). THE FRONT DIFFERENTIAL COUPLING SLEEVE AND THE PROPELLER SHAFT MAY BE MISALIGNED RESULTING IN SPLINE WEAR OVER TIME, WHICH MAY EVENTUALLY RESULT IN THE SPLINES SHEARING.THE DEFECT CONDITION CAN RESULT IN A LOSS OF PROPULSION AND SUBSEQUENT VEHICLE DISABLEMENT IN THE ROADWAY OR ON THE SHOULDER OF THE ROADWAY. FURTHERMORE, THE DEFECT CONDITION CAN ALSO CAUSE LOSS OF THE TRANSMISSION LOCK FUNCTION WHEN THE VEHICLE IS SHIFTED INTO THE PARK POSITION.THE LOSS OF THE TRANSMISSION LOCK FUNCTION CAN CAUSE A VEHICLE ROLLAWAY CONDITION IF THE EMERGENCY BRAKE IS NOT APPLIED AND THE VEHICLE IS UNATTENDED BY THE DRIVER. IN JULY 2008, LAND ROVER INITIATED A SERVICE ACTION (Q041) INSTRUCTING DEALERS TO INSTALL A REDESIGNED FRONT PROPELLER SHAFT, FRONT DIFFERENTIAL COUPLING AND HEAT SHIELD KIT TO ADDRESS THE MISALIGNMENT AND SUBSEQUENT SPLINE WEAR.THIS IS THE SAME REPAIR PROCEDURE THAT WILL BE USED IN SAFETY RECALL 08V-635.APPROXIMATELY 48 PERCENT OF THE SUBJECT VEHICLES (18,000) HAVE HAD THE REMEDY PERFORMED UNDER SERVICE ACTION Q041 AS OF DECEMBER 2, 2008. ODI BELIEVES THAT SUDDEN LOSS OF MOTIVE POWER WITHOUT WARNING AND FAILURE OF THE TRANSMISSION LOCK FUNCTION ARE SAFETY CONSEQUENCES THAT, PARTICULARLY IN THE CONTEXT OF THE HIGH FAILURE RATE OF THE SUBJECT COMPONENTS, REPRESENT AN UNREASONABLE RISK TO MOTOR VEHICLE SAFETY AS STATED IN A RECALL REQUEST LETTER SENT TO FORD AND LAND ROVER ON NOVEMBER 6, 2008.LAND ROVER DOES NOT AGREE, BUT IS CHANGING ITS CUSTOMER SATISFACTION PROGRAM TO A SAFETY RECALL AS ODI REQUESTED. LAND ROVER NOTED THAT IT WAS AWARE OF ONE ALLEGED ACCIDENT; HOWEVER, IT WAS UNAWARE OF ANY INJURY OR VEHICLE DAMAGE ASSOCIATED WITH THE ALLEGED ACCIDENT.LAND ROVER'S RECALL RESOLVES THE SAFETY DEFECT CONCERNS PURSUED BY THIS INVESTIGATION. THIS ENGINEERING ANALYSIS IS CLOSED.

IN RESPONSE TO AN INFORMATION REQUEST (IR) LETTER SENT BY THE OFFICE OF DEFECTS INVESTIGATION (ODI), FORD STATED THAT THE PRIMARY CAUSE FOR THE MAJORITY OF THE REPORTED FRONT DIFFERENTIAL/DRIVE SHAFT FAILURES IS A MISALIGNMENT OF THE JOINT BETWEEN THE TWO COMPONENTS.CERTAIN LEVELS OF MISALIGNMENT MAY OVER TIME CAUSE AN UNEVEN WEAR OF THE SPLINES.CONTINUED WEAR OF THE SPLINES MAY RESULT IN A SHEARING OF THE SPLINES AND THE INABILITY OF THE DRIVESHAFT TO TRANSFER TORQUE TO THE FRONT DIFFERENTIAL. TO ADDRESS THE ISSUE IN THE FIELD, FORD INITIATED A SERVICE CAMPAIGN IN JUNE 2003 TO CORRECT THE MISALIGNMENT ISSUE AND, IF NECESSARY, REPLACE THE FRONT DRIVE SHAFT AND/OR DIFFERENTIAL.THE SERVICE CAMPAIGN COVERED MODEL YEAR (MY) 2003 AND MY 2004 VEHICLES BUILT FROM APRIL 18, 2002 THROUGH JULY 3, 2003.IN PRODUCTION, FORD INTRODUCED A CHANGE TO THE LUBRICATING GREASE OF THE JOINT IN FEBRUARY 2003 AND A CHANGE TO THE ASSEMBLY PLANT ALIGNMENT PROCESS IN JULY 2003 TO ADDRESS THE MISALIGNMENT AND WEAR ISSUE. ODI IDENTIFIED ONE CRASH RELATED TO THE ALLEGED DEFECT.THE CRASH INVOLVED A SUBJECT VEHICLE BEING STRUCK IN THE REAR AFTER BECOMING DISABLED BY A FRONT DIFFERENTIAL/DRIVESHAFT FAILURE AND PULLING TO THE SIDE OF THE ROAD. THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA07-012) TO FURTHER ASSESS THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES OF FRONT DIFFERENTIAL/DRIVESHAFT FAILURES IN THE SUBJECT VEHICLE POPULATION.

MY ALTERNATOR STARTED GOING OUT AND AS MY CAR WAS DYING OUT IT STARTED SPEEDING UP I WAS TRYING TO PUSH ON THE BREAK AND I GOT TO TRY TO PUSH ON THE BRAKE IT WOULD ONLY FORCE THE CAR TO GO FORWARD SO I WAS JUST RELEASE MY FOOT OFF THE BRAKE AND JUST LET THE CARGO AND THE CAR HAD WENT AROUND IN CIRCLES UNTIL IT DIED OUT THEN I TRIED TO GET A JUMP FROM A BUS DRIVER

NHTSA ID

11053579

Incident

Nov 14, 2016

I HAVE TO REPLACE MY FUEL PUMP TWO TIMES IT COST ME OVER $2,000 AND NOW MY STEERING COLUMN ISN'T WORKING MY KEY WON'T TURN I TESTED IT BY TAKING THE FUSE OUT AND DISCONNECTING THE BATTERY STILL NOTHING WENT TO A CURRENT RANGE ROVER SPOT AND THEY SAID THAT'S COMMON IN THOSE VEHICLES WITH THE STEERING COLUMN GOING OUT WHICH MAKES THE KEY NOT TURN I HOPE THAT YOU GUYS CAN REALLY RESOLVE THIS SITUATION BECAUSE FOR THIS TO BE AN OLD VEHICLE I'M SPENDING A LOT OF MONEY OUT OF MY POCKET THANK YOU

NHTSA ID

11053578

Incident

Apr 11, 2017

I WAS DRIVING 75 MPH ON HIGHWAY ON JUNE 1ST, 2016 WHEN A LOUD GRINDING NOICE OCCURRED IN THE FRONT END FOLLOWED BY LOSS OF DRIVE TRAIN. CAR ALMOST LOST CONTROL BUT WAS ABLE TO COAST TO SIDE OF ROAD. THE CAR WOULD STILL ROLL WHILE IN PARK AND FINALLY HAD TO PUT EMERGENCY BRAKE TO STOP IT. A PUT IN NEUTRAL WARNING CAME ON IN DASH AND I SHUT THE MOTOR OFF AND LEFT ON THE SIDE OF THE ROAD. THIS WAS A SCARY AND DANGEROUS EXPERIENCE AND I WOULD LIKE TO KNOW WHAT MY OPTIONS ARE AND IF THIS IS A RECALL WHAT CAN I DO AFTER IT HAS FAILED.

NHTSA ID

10872000

Incident

Jun 1, 2016

THE CATALYTIC CONVERTER ON MY CAR HAS A KNOWN DEFECT WHICH WAS COVERED UNDER LAND ROVER EXTENDED WARRANT PROGRAM Q058. ON MY SPECIFIC CAR, THE WARRANTY PERIOD EXPIRED ON MAY 11, 2015. AN INDEPENDENT MECHANIC DIAGNOSED A BAD CATALYTIC CONVERTER ON MY CAR IN FEB 04, 2014 AND TOLD ME ABOUT THE EXTENDED WARRANT PROGRAM COVERING THIS KNOWN ISSUE. I MADE SEVERAL ATTEMPTS TO SCHEDULE AN APPOINTMENT WITH LAND ROVER MANHATTAN DEALERSHIP BUT WASN'T SUCCESSFUL IN GETTING AN APPOINTMENT UNTIL AFTER THE WARRANTY EXPIRED. LAND ROVER IS REFUSING TO COVER THE REPAIR AND I HAVE BEEN TOSSED BACK AND FORTH BETWEEN THE LAND ROVER DEALER AND CORPORATE OFFICE. I THINK LAND ROVER WAITED UNTIL AFTER THE WARRANTY EXPIRED SO THEY CAN AVOID PAYING FOR THE REPAIR.

NHTSA ID

10734330

Incident

Jul 8, 2015

Mileage

119,700 mi

THIS IS WHAT I SENT TO LAND ROVER USA LAST NIGHT. HAVE NOT HEARD FROM THEM YET. "MY 2004 RANGE ROVER SUDDENLY ACCELERATED AT A VERY HIGH SPEED FOR A FEW SECONDS WHILE I WAS PARKING CAUSING DAMAGE TO THE CAR AND PROPERTY. ALSO NONE OF THE AIRBAGS DEPLOYED EVEN THOUGH THE IMPACT WAS SEVERE. I WOULD LIKE TO BE INFORMED OF ANY SUCH ISSUES AND WHAT STEPS WERE TAKEN TO CORRECT THEM. I WOULD ALSO LIKE TO KNOW WHAT RECOURSE I HAVE. I WILL BE CONTACTING THE NHTSA TO GET THEIR INPUT." AFTER THE SHOCK WORE OFF I HAD A CLOSER EXAMINATION OF THE INCIDENT AND I AM NOW POSITIVE THAT THE ACCELERATION WAS NOT BY ME. THERE IS EVIDENCE(SKID MARKS) TO SHOW THAT BRAKE WAS APPLIED FROM THE VERY BEGINNING. I WOULD APPRECIATE IT IF THE NHTSA CAN FURTHER INVESTIGATE THIS INCIDENT. I HAVE THE CAR AT THE PLACE OF THE INCIDENT AND NOTHING HAS YET BEEN TOUCHED. THANK YOU *TR

NHTSA ID

10633861

Incident

Sep 14, 2014

Mileage

96,606 mi

LESS THAN A YEAR AGO, ON MY 04 RR, I RECEIVED AN MESSAGE ACROSS MY ODOMETER SAYING "AIR SUSPENSION INACTIVE" TOOK IT TO THE DEALER ON 2-1-2008, THE DEALER CHARGED ME $50 TO "CLEARED THE CODES" AND THEY COULD NOT FIND ANYTHING ELSE WRONG WITH IT. FAST-FORWARD TO 1-15-2009, I RECEIVED THE SAME MESSAGE AGAIN, TOOK IT BACK TO THE DEALERSHIP, THIS TIME THEY MENTION I NEEDED A NEW COMPRESSOR, WHICH WILL COST ME $1550. VERY INTERESTING, WHEN I TOOK IT IN WHILE MY VEHICLE WAS STILL UNDER WARRANTY THEY COULDN'T IDENTIFIED THE ISSUE FROM SEVERAL VISIT I HAVE MADE IN THE PAST CONCERNING THIS ISSUE, NOW MY VEHICLE IS NO LONGER UNDER WARRANTY, THIS MIRACLE FIX JUST POP UP. VERY DISAPPOINTED WITH THIS DEALERSHIP AND LANDROVER, TO HAVE SUCH A LONG COMPANY TRADITION AND A REPUTABLE NAME, BUT TIMES LIKE THIS, THEY WOULD NOT STEP UP AND BE ACCOUNTABLE. *TR

NHTSA ID

10256087

Incident

Jan 15, 2009

Mileage

32,000 mi

NO PROBLEMS OBSERVED WITH THE CAR. SUDDENLY THE STEERING WHEEL BECAME LOOSE AND FELL DOWN TO A POSITION WHERE THE BOTTOM OF THE WHEEL WAS STUCK BETWEEN MY LEGS. THE TILT MECHANISM FAILED WHILE THE CAR WAS THE MOVING AND THE WHEEL, ALTHOUGH ATTACHED TO THE CAR, WAS FORCED DOWN ONTO MY LEGS. STEERING WHEEL WOULD NO LONGER STAY IN A DRIVABLE POSITION WITHOUT $1300 REPLACEMENT OF STEERING COLUMN. THIS WAS A COMMON PROBLEM WITH RANGE ROVERS (IT WAS EASY TO FIND MANY OTHERS ONLINE WITH A SIMILAR PROBLEM) AND LAND ROVER HAD A RECALL ON ANOTHER PART A YEAR AGO, WHICH THEY DENY HAD ANY IMPACT ON THIS. SPOKE TO DEALER AND LAND ROVER NORTH AMERICA, NO COMPENSATION WAS OBTAINED, THEY WERE NOT INTERESTED IN THE FAULT. ONE DEALER TOLD ME SOME CUSTOMERS HAD THIS PROBLEM MULTIPLE TIMES AND HAD THE STEERING COLUMN REPLACED MULTIPLE TIMES BEFORE 50,000 MILES. UNACCEPTABLE ON AN $80,000 CAR. DANGEROUS *TR

NHTSA ID

10248817

Incident

Nov 8, 2008

Mileage

47,000 mi

DRIVING OVER 60MPH WHEN MESSAGE ALERT SAYING TRANS FAILSAFE PROG APPEARS. A LOUD GRINDING NOISE IS HEARD AND THE MESSAGE ALERT SYSTEM INFORMS ME TO PUT THE VEHICLE IN NEUTRAL. WHICH I IMMEDIATELY DO. I HAD TO COAST IN HEAVY TRAFFIC TO THE EMERGENCY LANE AND WAIT FOR TOW TRUCK. ANY ATTEMPT TO PUT THE VEHICLE IN ANYTHING OTHER THAN NEUTRAL RESULTS IN LOUD GRINDING NOISE. IT IS AN 2004 RANGE ROVER WITH APPROX 73000 MILES. WHEN TOW TRUCK ARRIVED WE BOTH NOTICED A LARGE STAIN UNDER THE CAR AS SOME TYPE OF FLUID HAD BEGAN TO LEAK AS I WAITED FOR THE TOW TRUCKS ARRIVAL. *TR

NHTSA ID

10243549

Incident

Sep 26, 2008

Mileage

73,000 mi

Presentation from Dealer Shop Foreman Conference Call

LAND ROVER: THE FRONT LEFT HAND CORNER, A NOISE OF RUBBING, SCRAPING, DRONE TYPE AND/OR A VIBRATION APPEARS DUE TO TRANSFER CASE CHAIN ON COAST/OVERRUN CHORDAL VIBRATION. MODEL RANGE ROVER. NO MODEL YEARS. *PE

LAND ROVER: GEARSHIFT REMAINS STUCK, EITHER UP, DOWN, IN NEUTRAL, PARK OR IS ERRATIC OR INTERMITTENT IN OPERATION OF SHIFTING, DUE TO POSSIBLE EARTH POINTS ARE LOOSE OR CORRODED. MODEL RANGE ROVER. NO MODEL YEAR. *PE

LAND ROVER: THE COMPRESSOR EXHAUST VALVE MAY BE CAUSE OF THE AIR SUSPENSION WARNING LAMP TO BE ILLUMINATED AND A POSSIBLE ELECTRICAL FAILURE. *PE

LAND ROVER: SITUATION INVOLVING THE DMTL (DIAGNOSTIC MODULE TANK LEAKAGE) PUMP ENGINE WARRANTY CLAIMS. *PE

LAND ROVER: INCORRECT FITMENT OF AGM BATTERIES TO VEHICLES ORIGINALLY SPECIFIED WITH FLOODED BATTERY. *PE