2013 Land Rover Range Rover Sport Fuel system Problems

VEHICLE INFORMATION: Year: 2013 Make: Land Rover Model: Range Rover Sport VIN: [XXX] Mileage: 97890 DESCRIPTION OF PROBLEM: I am unable to properly refuel my vehicle. The gas pump nozzle repeatedly clicks off during refueling due to pressure buildup in the fuel tank, making it extremely difficult to add fuel. My authorized Land Rover dealer has diagnosed a saturated evaporative (EVAP) canister as the cause. Safety Recall N623 (Gasoline Fuel Tank Flange Assembly Cracking) was previously completed on my vehicle at Jaguar Main Line in Wayne, PA However, the refueling issue has persisted following that recall repair. The EVAP canister saturation is consistent with prolonged fuel vapor exposure caused by the cracked fuel tank flange that Recall N623 was designed to address. I have made multiple attempts to resolve this with both the dealership and Land Rover North America Customer Relations. I was assigned a case manager|Brittany Thomas|case number 8001492338 [XXX] who has not followed up despite my repeated contact attempts. Land Rover has directed me back to the dealership and the dealership has directed me back to Land Rover, with no resolution provided. The vehicle remains unable to be properly refueled and the EVAP canister replacement has not been covered under goodwill or warranty. ACTIONS TAKEN: •Recall N623 completed at Jaguar Land Rover Mainline [XXX] even after this repair fuel pumping got worse •Dealer diagnosed saturated EVAP canister •Multiple calls made to Land Rover Customer Relations [XXX] ) •Case opened with Land Rover case manager Brittany T, Customer Relationship Centre •Matt Morritz -Service Director at the dealership will NOT cover the repair even though my car needed to be towed to the dealership because you cannot pump gas into the tank. No accountability WAS ANYONE INJURED: No HAVE YOU CONTACTED THE DEALER: Yes HAVE YOU CONTACTED THE MANUFACTURER: Yes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11740891

Incident

May 29, 2026

The contact owns a 2013 Land Rover Range Rover Sport. The contact stated that after refueling the vehicle, the fuel level became low very quickly. The check engine warning light and the hazard light was illuminated. The vehicle stalled on the highway due to the low fuel level. The contact attempted to accelerate; however, the vehicle lost motive power. The contact called for an Uber and purchased a gas can and refueled the vehicle. The vehicle was refueled and restarted. The vehicle was taken to an independent mechanic for a diagnostic test, and it was determined that there was a crack in the fuel tank. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 186,000.

NHTSA ID

11722486

Incident

Mar 6, 2026

Mileage

186,000 mi

The contact owned a 2013 Land Rover Range Rover Sport. The contact stated she had previously taken the vehicle to an unknown dealer for the recall repair of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline); however, the dealer informed her that they could not assist because the vehicle was old. The contact stated while driving 60-65 MPH and depressing the accelerator pedal, the vehicle failed to respond. Additionally, the contact smelled a gasoline odor. An unknown warning light was illuminated. The contact veered to the side of the road and turned off the vehicle. The contact then noticed smoke coming from under the hood. The smoke turned black. A police officer assisted the contact in removing her belongings out of the vehicle, and the contact walked away from the vehicle. The vehicle caught on fire. The contact stated that the vehicle burned for more than two hours. The contact was able to extinguish the fire with the assistance of the fire department. A police report was filed. A fire department report was filed. There was no injury sustained. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 85,000.

NHTSA ID

11534901

Incident

Jul 6, 2023

Mileage

85,000 mi

My mechanic observed the fuel tank shield (WFN500021) in the undercarriage was totally rusted-out. This fuel tank shield holds the fuel tank. The part was completely rusted and the concern is that the fuel tank will fall out while driving - and igniting. I have shopped around for parts - every dealer has the part on back order. I purchased an after market fuel tank shield on ebay - it does not fit properly. I also tried finding the same part at junk-yards but those are completely rusted out as well. It is difficult to accept that this critical part was so poorly designed or manufactured, in addition to it being unavailable for purchase. I have been without my card for almost one-month, currently sitting with my mechanic.

NHTSA ID

11496174

Incident

Nov 8, 2022

The contact owns a 2013 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11465962

Incident

Aug 26, 2021

The gas indicator illuminates even with gas in the vehicle. The gas usage is being used at a fast rate.

NHTSA ID

11459695

Incident

Sep 1, 2021

The contact owns a 2013 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN information was not available.

NHTSA ID

11457130

Incident

Mar 1, 2022

The contact owns a 2013 Land Rover Range Rover Sport. The contact stated that upon starting the vehicle, the check engine warning light illuminated, and she smelled a strong gasoline odor. The contact stated that she also noticed gasoline leaking underneath the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the fuel tank assembly was cracked. The contact received notification of NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the failure had reoccurred several times while driving and she had stopped driving the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact to wait for the second letter. The approximate failure mileage was 78,131.

NHTSA ID

11441307

Incident

Oct 1, 2021

Mileage

78,131 mi

The contact owns a 2013 Land Rover Range Rover Sport. The contact stated while driving at various speeds, the fuel tank would make abnormal sounds. The warning message "Check Gas Fuel Tank head cap" illuminated. The contact also stated that the vehicle would stall inadvertently while driving with the check engine warning light illuminated. The vehicle was taken to the dealer who informed the contact that they could not determine the cause of the failure. The contact stated that the fuel tank head cap was replaced however, the failure had been reoccurring while driving. The contact stated he received a recall notification for NHTSA Campaign Number: 21V635000 (Fuel System, Gasoline) however, parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was diagnosed but not repaired. The approximate failure mileage was 70,000.

NHTSA ID

11438083

Incident

Oct 25, 2016

Mileage

70,000 mi

THE FUEL FLANGE AT THE TOP OF MY FUEL TANK CRACKED AND WAS LEAKING GAS FUMES. THE DEALER STATED THAT THIS IS A COMMON PROBLEM THAT THEY ARE SEEING. IF I PARKED NEXT TO A FLAME SOURCE (WATER HEATER, FURNACE, ETC) THIS COULD BE A POTENTIAL SAFETY PROBLEM ALONG WITH THE ENVIRONMENTAL PROBLEM OF THE FUMES ESCAPING INTO THE ATMOSPHERE.

NHTSA ID

11360477

Incident

Sep 22, 2020

MY CAR HAS HAD FOUR CLAIMS WITH RANGE ROVER WHERE THE CAR SUDDENLY STOP WHILE DRIVING . AGAIN MY CAR CAME OUT OF GEAR WHEN I USED THE KEYLESS REMOTE THE CAR BEGIN TO SUDDENLY ROLLLED. UPON ME TRYING TO STOP THE CAR FOR HARMING OTHERS I WAS INJURED. I HAVE MADE RANGE ROVER AWARE OF THE UNSAFE CONDITIONS OF THE CAR BUT THEY ARE REFUSING TO ACKNOWKEGE IT. I HAVE POLICE RECORDS AND DOCUMENTATION . I JUST WANT THE CAR REPAIRED SO THAT IT'S SAFE TO DRIVE FOR ME AND MY FAMILY TO RIDE IN.

NHTSA ID

11063690

Incident

Nov 10, 2017

Mileage

90,000 mi

AS ORIGINAL OWNER OF THE RANGEROVER, DURING MY SECOND YEAR OF OWNERSHIP THE FUEL INJECTORS GAVE WAY WHERE THE GAS WOULD NOT FLOW TO THE TANK. THE GAS PUMP WOULD CONSISTENTLY SHUTOFF THE GAS TO THE POINT YOU COULD NOT FILL O YOUR TANK. I WAS UNDER WARRANTY AT THIS POINT AND IT WAS FIXED BY THE DEALERSHIP. ALMOST TWO YEARS LATER , APPX 1.75 YEARS LATER, THE FUEL INJECTOR IS CAUSING THE SAME ISSUE. WHEN TRYING TO GAS UP, THE INJECTOR OR THE SYSTEM ITSELF DOESN'T ALLOW THE GAS TO AUTO FILL UP. ALSO WHEN MANUALLY PUMPING FOR GAS THE INJECTOR KEEPS SHUTTING THE GAS FLOW OFF. THIS WOULD BE THE THIRD INSTALLATION OF THE INJECTOR AND OR ITS RELATED COMPONENTS. FIRST WAS OEM , THEN MY FIRST REPLACEMENT, NOW THIS THIRD REPLACEMENT IS REQUIRED. RANGEROVER AND ITS AFFILIATES ARE NOT TAKING THE STEPS TO REPALCE MY EXPENSIVE REPAIR NOT WILL THEY BACKUP THERE WORK.

NHTSA ID

11052884

Incident

Aug 1, 2017

Mileage

72,000 mi