2013 Land Rover Range Rover Sport Problems

VEHICLE INFORMATION: Year: 2013 Make: Land Rover Model: Range Rover Sport VIN: [XXX] Mileage: 97890 DESCRIPTION OF PROBLEM: I am unable to properly refuel my vehicle. The gas pump nozzle repeatedly clicks off during refueling due to pressure buildup in the fuel tank, making it extremely difficult to add fuel. My authorized Land Rover dealer has diagnosed a saturated evaporative (EVAP) canister as the cause. Safety Recall N623 (Gasoline Fuel Tank Flange Assembly Cracking) was previously completed on my vehicle at Jaguar Main Line in Wayne, PA However, the refueling issue has persisted following that recall repair. The EVAP canister saturation is consistent with prolonged fuel vapor exposure caused by the cracked fuel tank flange that Recall N623 was designed to address. I have made multiple attempts to resolve this with both the dealership and Land Rover North America Customer Relations. I was assigned a case manager|Brittany Thomas|case number 8001492338 [XXX] who has not followed up despite my repeated contact attempts. Land Rover has directed me back to the dealership and the dealership has directed me back to Land Rover, with no resolution provided. The vehicle remains unable to be properly refueled and the EVAP canister replacement has not been covered under goodwill or warranty. ACTIONS TAKEN: •Recall N623 completed at Jaguar Land Rover Mainline [XXX] even after this repair fuel pumping got worse •Dealer diagnosed saturated EVAP canister •Multiple calls made to Land Rover Customer Relations [XXX] ) •Case opened with Land Rover case manager Brittany T, Customer Relationship Centre •Matt Morritz -Service Director at the dealership will NOT cover the repair even though my car needed to be towed to the dealership because you cannot pump gas into the tank. No accountability WAS ANYONE INJURED: No HAVE YOU CONTACTED THE DEALER: Yes HAVE YOU CONTACTED THE MANUFACTURER: Yes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Land Rover Range Rover Sport. The contact stated that after refueling the vehicle, the fuel level became low very quickly. The check engine warning light and the hazard light was illuminated. The vehicle stalled on the highway due to the low fuel level. The contact attempted to accelerate; however, the vehicle lost motive power. The contact called for an Uber and purchased a gas can and refueled the vehicle. The vehicle was refueled and restarted. The vehicle was taken to an independent mechanic for a diagnostic test, and it was determined that there was a crack in the fuel tank. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 186,000.

The contact owns a 2014 Land Rover Range Rover Sport. The contact stated while driving approximately 45-50 MPH, the brake pedal was depressed but went to the floorboard and failed to respond. The contact engaged the parking brake and manually shifted into a lower gear, causing the vehicle to gradually stop. The contact veered to the side of the road. The contact stated upon inspecting the vehicle, he noticed that the driver's side subframe was wet. The contact was able to drive to his destination. The vehicle was taken to a Hyundai dealer where it was diagnosed that the brake line was severely corroded. The contact stated that the Hyundai dealer replaced the corroded portion of the brake line as temporary repair. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the failure was due to wear and tear. The failure mileage was approximately 116,000.

I'm not sure how to explain but, there's so much going on with the vehicle. I purchased the vehicle as is but, was told they did an inspection and it was cleared. I was told that the brakes was brand new because, we heard squeaking. We took the vehicle for a diagnostic test because of the brakes. We got a quote for over 6114.00. What!! Brakes, suspension, hub, Wheel barren, Wheel aligment. What?? I just got this vehicle August 10, 2021 and this was November when this came up. We only had the brakes done which we paid over 1,000 and we were going to do the rest at another time. We begin having problems with the brakes and vehicle shaking bad when you drive up to 60 mph. We called them, they had no loaner car until February 18, 2022. We were told it'll be safe to drive until then. Took the vehicle in and still having brake problems and now they said, we definetly need to get suspension done because, it could possibly be the Hub and they want to do another diagnostics. So much wrong with vehicle. I asked about the recall because, I noticed something leaking from the back was told they will check it out but, if they don't see anything they don't have to fix it.. I told them there's a recall on it and it need to fix it but, they are refusing to fix it because, it was an AS IS VEHICLE.

While driving, the steering begins to bind and resist when turning, especially to the left. The wheel will “catch” and then suddenly release, causing a jerking motion and loss of smooth steering control. This creates a serious safety concern because the steering does not respond consistently. During the same event, the air suspension system lowered the vehicle into a safety mode without driver input. The suspension would not raise back up, and the dashboard displayed suspension warnings. The vehicle lowered itself immediately after the steering bind occurred. These symptoms match the same failure pattern described in the recall for 2014–2017 Range Rover and Range Rover Sport models involving front suspension/steering knuckle issues and steering safety concerns. Even though my 2013 model year is not included in the recall, it is experiencing the same steering binding and suspension safety‑mode behavior. This issue creates a risk of loss of steering control and unsafe vehicle handling. I am requesting that NHTSA investigate whether the recall should be expanded to include the 2013 model year.

The steering wheel locks during left turns and then suddenly releases, while the onboard computer has generated a suspension error code and automatically lowered the vehicle for safety.

My truck has antifreeze leaking into engine causing it to overheat caused damage to my engine and now it’s not drivable. I took my truck to dealership which video dealership sent me states this issue but they were charging me an outrageous amount for repairs at Land Rover in Parsippany

The contact owns a 2013 Land Rover Range Rover Sport. The contact stated that while cold starting the vehicle, the vehicle was idling roughly, and the contact had to depress the accelerator pedal to prevent the vehicle from stalling. The contact stated that numerous warning lights were illuminated. The contact had taken the vehicle to a local dealer, and the ignition coil, fuel injectors, and spark plugs were replaced. The vehicle was repaired; however, the failure reoccurred. The contact had taken the vehicle back to the same dealer who diagnosed the vehicle and determined that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to a known failure of the engine and timing chain for the year, make and model vehicle. The failure mileage was approximately 236,000.

The contact stated owns a 2013 Land Rover Range Rover Sport. The contact stated that the electrical switch had previously been replaced. Additionally, the contact stated that the infotainment system was updated under warranty. Additionally, the contact stated while driving 65-70 MPH, the instrument panel and the infotainment system screen turned black. The vehicle was taken to the dealer, where an unknown repair was performed with the assistance of the manufacturer's engineer. Additionally, the contact stated that the message "Caution - Coolant is Low" was displayed several times. The vehicle was taken to the dealer, where the thermometer and the receptacle were replaced; however, the check engine warning light illuminated while driving 60-65 MPH. The vehicle was taken to the dealer, where it was diagnosed that the fourth and fifth cylinders were misfiring due to the engine overheating. The dealer determined that the engine needed to be replaced. The failure mileage was unknown.

2013 RANGE ROVER SPORT. CONSUMER WRITES IN REGARD TO GASOLINE FUEL TANK FLANGE ASSEMBLY CRACKING SAFETY RECALL.

I just discovered that i have a rusted fuel tank sheild that is falling apart. This issue is a safety issue and needs to be repaired asap.

The contact owns a 2014 Land Rover Range Rover Sport. The contact stated while driving approximately 45-50 MPH, the brake pedal was depressed but went to the floorboard and failed to respond. The contact engaged the parking brake and manually shifted into a lower gear, causing the vehicle to gradually stop. The contact veered to the side of the road. The contact stated upon inspecting the vehicle, he noticed that the driver's side subframe was wet. The contact was able to drive to his destination. The vehicle was taken to a Hyundai dealer where it was diagnosed that the brake line was severely corroded. The contact stated that the Hyundai dealer replaced the corroded portion of the brake line as temporary repair. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the failure was due to wear and tear. The failure mileage was approximately 116,000.

While driving, the steering begins to bind and resist when turning, especially to the left. The wheel will “catch” and then suddenly release, causing a jerking motion and loss of smooth steering control. This creates a serious safety concern because the steering does not respond consistently. During the same event, the air suspension system lowered the vehicle into a safety mode without driver input. The suspension would not raise back up, and the dashboard displayed suspension warnings. The vehicle lowered itself immediately after the steering bind occurred. These symptoms match the same failure pattern described in the recall for 2014–2017 Range Rover and Range Rover Sport models involving front suspension/steering knuckle issues and steering safety concerns. Even though my 2013 model year is not included in the recall, it is experiencing the same steering binding and suspension safety‑mode behavior. This issue creates a risk of loss of steering control and unsafe vehicle handling. I am requesting that NHTSA investigate whether the recall should be expanded to include the 2013 model year.

The steering wheel locks during left turns and then suddenly releases, while the onboard computer has generated a suspension error code and automatically lowered the vehicle for safety.

I'm not sure how to explain but, there's so much going on with the vehicle. I purchased the vehicle as is but, was told they did an inspection and it was cleared. I was told that the brakes was brand new because, we heard squeaking. We took the vehicle for a diagnostic test because of the brakes. We got a quote for over 6114.00. What!! Brakes, suspension, hub, Wheel barren, Wheel aligment. What?? I just got this vehicle August 10, 2021 and this was November when this came up. We only had the brakes done which we paid over 1,000 and we were going to do the rest at another time. We begin having problems with the brakes and vehicle shaking bad when you drive up to 60 mph. We called them, they had no loaner car until February 18, 2022. We were told it'll be safe to drive until then. Took the vehicle in and still having brake problems and now they said, we definetly need to get suspension done because, it could possibly be the Hub and they want to do another diagnostics. So much wrong with vehicle. I asked about the recall because, I noticed something leaking from the back was told they will check it out but, if they don't see anything they don't have to fix it.. I told them there's a recall on it and it need to fix it but, they are refusing to fix it because, it was an AS IS VEHICLE.

MY CAR HAS HAD FOUR CLAIMS WITH RANGE ROVER WHERE THE CAR SUDDENLY STOP WHILE DRIVING . AGAIN MY CAR CAME OUT OF GEAR WHEN I USED THE KEYLESS REMOTE THE CAR BEGIN TO SUDDENLY ROLLLED. UPON ME TRYING TO STOP THE CAR FOR HARMING OTHERS I WAS INJURED. I HAVE MADE RANGE ROVER AWARE OF THE UNSAFE CONDITIONS OF THE CAR BUT THEY ARE REFUSING TO ACKNOWKEGE IT. I HAVE POLICE RECORDS AND DOCUMENTATION . I JUST WANT THE CAR REPAIRED SO THAT IT'S SAFE TO DRIVE FOR ME AND MY FAMILY TO RIDE IN.

The contact owns a 2013 Land Rover Range Rover Sport. The contact stated that the passenger’s side dashboard was peeling due to the heat. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 85,000.

The contact owned a 2013 Range Rover Sport. The contact stated while driving approximately 30 MPH, he crashed into the rear end of another vehicle, the contact stated that he was tired and did not see the other vehicle. The contact stated that his front end crashed into the rear end and dented the other vehicle's bumper and exterior-mounted spare tire. The contact's vehicle had extensive damage to his front end, the radiator was punctured, the hood was crumpled back toward the front tires. The contact said that the grill and lights were damaged and broken. The air bags did not deploy. The police arrived and filed a report. The contact did not seek immediate medical attention. The contact stated that he had contusions to his chest area and possible rib fractures on the right side. The contact had no cuts or lacerations. The driver of the other vehicle was not injured and drove away from the scene. The vehicle was towed to an impound lot. The vehicle was not taken to a dealer to be diagnosed or repaired. The contact said his insurance provider advised him that the vehicle was a total loss. The contact researched online and related the air bag failure to NHTSA Campaign Number: 13V607000 (Air Bags). The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.

WAS IN SUPERMARKET PARKING LOT, ABOUT TO PUT THE CAR IN PARK AND CAR ACCELARATED WITH FULL FORCE ON ITS OWN ONTO A FENCE IN FRONT OF PARKING SPACE.