2020 Land Rover Range Rover Problems

**Component/System:** 48V Mild Hybrid Electric Vehicle system, including the DC/DC converter subject to JLR recall D126, MHEV battery/Battery Energy Control Module, starter generator/alternator system, 12V charging system, telematics control module, and related vehicle communication/electrical modules. The vehicle and components are available for inspection upon request. **Description of Complaint:** My 2020 Land Rover Range Rover P400 MHEV, VIN [XXX], experienced serious electrical and high-voltage/MHEV system failures involving the 48V mild-hybrid system and DC/DC converter system. Before the original failure, the vehicle displayed the warning message **“High Voltage Shutdown Not Possible — System Live.”** The warning would appear on the instrument cluster while driving. The vehicle later displayed **“Stop Safely — Electrical Fault Detected.”** The vehicle then shut down while in operation, and steering assist was lost/steering became locked or extremely difficult to control. This created a serious safety risk because the vehicle lost power/drive functionality and steering assistance while being operated. The vehicle was taken to Jaguar Land Rover Parsippany for the D126 DC/DC converter recall/interim repair. The DC/DC converter is part of the 48V MHEV system and manages power transfer between the 48V and 12V electrical systems. After the D126-related repair, the vehicle would not start at pickup and had to be jump-started. The dealer later diagnosed a telematics control module issue/parasitic draw, but the vehicle continued to have electrical and high-voltage warnings. After the interim DC/DC repair, the **“High Voltage Shutdown Not Possible — System Live”** warning returned while driving. The malfunction indicator/check engine light also came on. Jaguar Land Rover Parsippany confirmed fault codes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Land Rover Range Rover 3.0. The contact received notification of NTHSA Campaign Number: 26V248000 (Electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted but was not able to do repairs due to remedy not being provided as of yet by manufacturer The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had stated that failure was experienced. The contact stated that while driving at an undisclosed speed, unknowing vehicle warning light illuminated and vehicle stalled. The failure mileage was approximately 50,000.

Loss of all driving power. Gave fail code of Battery fail. We relpaced the battwry and still didnt work. Then were told we needed to replace the alternator. Replaced alternator and still failed. Now being told that we need to replace the dc dc converter...we have paid for the part but that part is on back order and we have now been without a vehicle for 6 months

the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.

the brakes failed to function while I drove. I almost hit the car in front of me. the brake booster was not functioning. the engine check light appeared suddenly, but with that other messages too, and also that was safe to continue to drive with caution. Just to mention two more messages that appeared on the display were: Stability control not available and Hill descent Control not available. I had to press extremely hard to break the car and of course I had to drive very slowly. I was cough of guard and almost hit a car in front of me at the traffic light. afterwards I just drove very slowly to my house. I checked the errors on my car and did research (I did not go to the dealership because they just extort money from you). I found out that the auxiliary battery failed. I replaced the battery and reset the system and the new battery information and that fixed the issue. I read on the Land Rover forums similar experience from many owners of this car. I believe there is a serious design flow because the low voltage of the auxiliary battery should not have caused the brake booster to malfunction while I drove. Just to mention that this auxiliary battery is an additional battery, (it looks like a motorcycle battery) and the main one is still healthy. And this is a hybrid (PHEV) car. Lots of source of energy to power important modules in the car which should not depend on the small auxiliary battery. Plus, the engine was running, meaning the alternator should be enough to power the modules that failed. I was very scared and happy that it was not my wife who drove the car. I have a report that was generated by the diagnostic tool that I use. A lot of errors popped up during that scary drive home. I attached the report I recorded from my diagnostic tool.

In June 2023, I started my car and I got 2 error messages "Hill Descent Control not available" and "OK to drive with caution stability control not available", then when pressing the brake, it was very difficult to press the brake and stop the car. I took to the dealer and they replaced the secondary auxillary battery. In July 2024, I started my car and received the same 2 error messages and had trouble using my brakes again (same issue as in 2023). My car is again at the dealer, and I am told that the secondary auxiliary battery has failed again, and they can't figure out why. This seems to be a serious and dangerous situation, and I read online that there have been other complaints from other owners. My 4-year/50k mile warranty expires in October 2024, and I would like Land Rover to cover any future issues (at the very least) following the warranty period since this seems to be a recurring issue.

I am filing this complaint regarding my 2020 Range Rover Full Size Plug-In Hybrid, which has been inoperable for over three months due to ongoing fault codes and software-related issues. The vehicle has been at an authorized Land Rover dealer for an extended period. The dealer has confirmed they are unable to proceed without direction or software updates from Jaguar Land Rover corporate engineering. For the last 60+ days, the issue has been repeatedly escalated between the dealer and corporate engineering with no actionable resolution, no repair authorization, and no clear timeline provided. I have even reached out customer relationship center file customer compliant which has not been responded to by LRNA/HQ. My case number is CASE:[XXX] Vehicle Background: •Vehicle would not charge beyond 80%. I scheduled an appointment with the local dealers to inspect. LR: Identified a coolant issue within the high voltage system. oRepair: We were able to get covered by LR per a service bulletin; however, the repair process took over a month. •November Subsequent issue: Check engine light appeared along with a “rotten egg” smell after charging. I returned the vehicle to the dealership. oRepair: LR identified power distribution box resistor out of target range with resistance causing over-charging. This took a month and believe a software issue may have caused this as well as cannot happen on non-plug in. oReplacement of both the power distribution box and battery cost $1,471. •December: Picked up the car and parked it for a week while out of town. The first week back I drove to work and the check engine light came on again. I have not yet received the vehicle back and it continues to throw powertrain codes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Upon having my tires balanced and aligned I was informed that my fuel tank is rusting out. I have included pictues below for reference, I have attempted to have the dealer and Land Rover replace the fuel tank but they refuse to do so even though there is a 6-year Corrosive Warranty in place.

There is a current recall from January of last year that is affecting surround view cameras not currently working. My vehicle is experiencing the same issue but is not showing listed in the recall. Due to cameras not working it puts my safety and other at risk as I am not able to see when backing up or the surrounding areas especially when towing. A dealership may be looking into it soon as this issue just began. No other warning the cameras just don’t turn or are blurry, fuzzy and flicker. This includes all cameras. Front sides and rear.

TL* THE CONTACT OWNS A 2020 LAND ROVER RANGE ROVER. THE CONTACT STATED THAT WHILE COMING TO A STOP THE VEHICLE JERKED FORWARD. THE CONTACT STATED THAT THE RPM REVVED INDEPENDENTLY. THE CONTACT ALSO STATED THAT WHILE STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE ENGINE REVVED UP AND THE VEHICLE MOVED FORWARD. THE MAIN COMPUTER MODULE THAT CONTROLS MANY ELECTRICAL FUNCTIONS WITHIN THE VEHICLE CEASED CAUSING THE BACK-UP CAMERA AND SENSORS TO INTERMITTENTLY FAIL. DEALER (LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, CA 93003, (855)222-3243) WHO REBOOTED A CERTAIN SYSTEM WITHIN THE VEHICLE (SYSTEM UNKNOWN) AND UPDATED THE SOFTWARE HOWEVER, THE FAILURE REMAINED. THE VEHICLE WAS RETURNED ANOTHER DEALER (JAGUAR MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692 PHONE NUMBER 949-392-7300) WHO DIAGNOSED TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE GEAR SHIFT MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 900.

The contact owns a 2020 Land Rover Range rover 3.0. The contact stated while driving on the highway heard loud bang, no warning lights illuminated, continued to drive. white grayish Smoke coming from underneath the vehicle and a burning oil smell. There was also a lot of oil spots visible underneath the vehicle. Pulled off the road. The vehicle was towed to the dealer where it was diagnosed with engine failure caused by timing components. The vehicle was not repaired. The manufacturer was notified of the issue. The approximate failure mileage was 60,000.

I am filing this complaint regarding my 2020 Range Rover Full Size Plug-In Hybrid, which has been inoperable for over three months due to ongoing fault codes and software-related issues. The vehicle has been at an authorized Land Rover dealer for an extended period. The dealer has confirmed they are unable to proceed without direction or software updates from Jaguar Land Rover corporate engineering. For the last 60+ days, the issue has been repeatedly escalated between the dealer and corporate engineering with no actionable resolution, no repair authorization, and no clear timeline provided. I have even reached out customer relationship center file customer compliant which has not been responded to by LRNA/HQ. My case number is CASE:[XXX] Vehicle Background: •Vehicle would not charge beyond 80%. I scheduled an appointment with the local dealers to inspect. LR: Identified a coolant issue within the high voltage system. oRepair: We were able to get covered by LR per a service bulletin; however, the repair process took over a month. •November Subsequent issue: Check engine light appeared along with a “rotten egg” smell after charging. I returned the vehicle to the dealership. oRepair: LR identified power distribution box resistor out of target range with resistance causing over-charging. This took a month and believe a software issue may have caused this as well as cannot happen on non-plug in. oReplacement of both the power distribution box and battery cost $1,471. •December: Picked up the car and parked it for a week while out of town. The first week back I drove to work and the check engine light came on again. I have not yet received the vehicle back and it continues to throw powertrain codes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have 2020 Range Rover HSE. Its a known issue with the steering knuckle cracking causing a safety issue. JLR is not including my VIN as part of the recall. This issue is affecting all years

The 2020 Range Rover, under warranty with 33,200 miles, has been inspected by the insurance and determined to be a total loss due to an electrical failure that caused the SUV to catch fire. The driver and a 4 year old were in the vehicle when the electrical failure started. The fire was behind the child seat, on the rear right hand seat, in the trunk compartment. The risk of serious bodily injury or death to a 4 year old and a female adult passenger was imminent. On May 23, 2023, departed my residence in San Diego, CA in my 2020 Land Rover Range Rover (hereafter referred to as LRRR) at approx 8:30 am with my 4 year old son, seated, buckled and secured in his car seat, positioned in the rear passenger side of the LRRR, enroute to his preschool, located at the Schwartz Federal Building in San Diego, CA 92101. It is an approximate 12-15 minute drive and 7 miles one direction on both surface streets and highways. The weather was cloudy approximately 65 degrees F, clear visibility on the road and dry. Approx 10 minutes into the drive, we were traveling southbound on Interstate 15 and transitioning to Highway 94 westbound we smelled something “funny” which at the time I could best describe as burning celery. As I was driving in moderate morning commuter traffic, I lowered the windows and we still smelled the odor, I raised the windows and still smelled the odor and then again lowered the windows with no change and no ability to determine if the odor was internal or external. There were no warning lights/indicators illuminated on the LRRR dash or alarm sounds. At approximately 8:45 am, I parked the LRRR on a public street, parallel to curbside in the area of 904 State Street, San Diego, CA 92101, exited the vehicle, unloaded my son and left to complete preschool drop off. Upon my return and with the LRRR in sight, I realized the windows were dark/fogged and noticed the interior of the SUV on fire. San Diego Fire Department arrived along with SDPD.