2007 Lexus ES Airbags Problems

I was driving and my car has a certain jerking motion to it, as I tried to break and accelerate the car wasn’t able to stop or move properly. As a result I rear ended the car in front of me. In addition to that my airbag wouldn’t go off after the accident so it seems like there was a malfunction. Lexus always assured me that all system ran well and that there was nothing wrong with the car. I made all necessary repairs they told me to make a despite my questions about the car being fully functional, they still didn’t warn me and told me that my car was fine every time I took it in or got work done on my car.

NHTSA ID

11698965

Incident

Nov 11, 2025

Toyoto confirmed knowledge of problem with inferior dashboard of Lexus es350 2007. A recall which they are telling me now, they will no longer honor had been in effect: "January 21, 2015 — After years of complaints and recent lawsuits, Toyota has agreed to replace about 3.5 million dashboards that get sticky, cracked, shiny and melt in heat and humidity. Calling it a "Customer Support Program" - ZE6 - Toyota will extend dashboard warranty coverage on the following Toyota and Lexus vehicles." The PHOTO of my dashboard below, shows the cracks and chipping that has occurred over the years. If the air bag deploys fragments will be disbursed throughout my vehicle. I have two grandchildren that I drive to school each day and this is a very bad situation about to happen. I contacted the customer service numerous times and simply flat out said that they will not own responsibility.

NHTSA ID

11447282

Incident

Oct 1, 2012

MY AIRBAG IS STILL GOOD BUT THE LEXUS AND AUTOMOBILE BEREAU CONTACT ME FOR REPAIR SO HOW AM I STOPPING THEM TO ANNOY ME.

NHTSA ID

11308627

Incident

Feb 20, 2018

Mileage

220,000 mi

WAS IN CAR CRASH WHERE THE AIR BAGS SHOULD HAVE BEEN EJECTED AND THEY DID NOT!

NHTSA ID

11299524

Incident

Nov 26, 2019

Mileage

250,000 mi

I HAVE HAD MY LEXUS SINCE 2007 I HAVE MANY TIMES RECIEVED LETTERS FOR MY RECALL ON THE AIR BAGS RECALL ID RTPW-48Q I CALLED AND SPOKE WITH LEXUS WHO THEN SET UP AN ACCOUNT WITH ME AND THEN FOUND ME A LOCATION TO HAVE THE RECALL FIXED THIS WAS AROUND OCTOBER OF 2018 SINCE THEN I HAVE HAD SOME TROUBLING FINDINGS THAT I BELIEVE MY HUSBAND AT THE TIME HAS POSSIBLY DONE THINGS TO MY CAR THAT COULD POTENTIALLY HARM OR KILL NOT ONLY ME BUT MY 6 YEAR OLD I DO NO MY DASH HAS BEEN REMOVED AND REPLACED AND SINCE IV SEEN MY HUSBAND IN HIS MECHANIC SHOP PULL DASHES OFF I NO HE IS EXPERIENCED I WAS ALSO UNEXPECTEDLY HIS ON MY DRIVER'S SIDE ABOUT 9 MONTHS AGO AND THE CAR SPED OFF AND I WAS TOLD TO NOT CALL THE POLICE BUT A STATE RD WORKER WITNESSED IT WHAT I NEED IS FOR SOMEONE TO HELP ME I KNOW THESE THINGS ARE NOT MANUFACTURED PROBLEMS BESIDES THE AIRBAG PLEASE CAN YOU HELP ME IF RECENTLY FOUND THAT MY BRAKES SEEM TO BE NOT STOPPING AS WELL AND IT SOUND LIKE THERE BAD HOWEVER MY BRAKES WERE DONE ABOUT A YEAR AGO BY MY HUSBAND AND THIS HAPPENED OVER NIGHT PLEASE I NEED A HONEST PERSON TO LOOK AT MY LEXUS AND SEE IF ALTERATIONS HAVE BEEN MADE AND VERIFY MY RECALL MY RECALL ON LEXUS WEBSITE SAYS MY VIN IS NOT CORRECT FOR THE RECALL

NHTSA ID

11267211

Incident

Oct 1, 2018

Mileage

150,000 mi

MELTING DASHBOARD EMITTING OUT POISONOUS SMELL, CAUSE MY THROATS UNCOMFORTABLE AND COUGHING. MY KID COMPLAINS ABOUT THERE IS ALWAYS SMELL IN MY CAR AND FELT DIZZY AND HEADACHE WHENEVER SITTING IN. NEED TO EVALUATE THE CHEMICAL RELEASED AND ITS IMPACT TO HEALTH.

NHTSA ID

11124462

Incident

Feb 1, 2017

TAKATA INFLATORS RECALL

NHTSA ID

11091947

Incident

Sep 30, 2015

TAKATA RECALL

NHTSA ID

11071743

Incident

Feb 8, 2018

MY CAR IS INCLUDED IN THE TAKATA AIRBAG RECALL. IT HAS BEEN MORE THAN A YEAR SINCE WE WERE NOTIFIED OF THIS PROBLEM. TO DATE IT HAS NOT BEEN FIXED AND THERE IS NO CLEAR DATE WHEN THEY WILL BE ABLE TO FIX IT. I'VE BEEN INSTRUCTED BY LEXUS THAT THE REMEDY FOR NOW IS THAT NOBODY CAN SIT IN THE FRONT PASSENGER SIDE SEAT. THAT IS TOTALLY UNACCEPTABLE. I FEEL AS THOUGH THEY ARE DRAGGING THEIR FEET IN THE HOPES THAT AS TIME GOES BY, MORE OF THE OLDER CARS WILL BE TAKEN OFF THE ROAD SO THEY WON'T NEED TO BE REPAIRED. WE NEED ACTION ON THIS, IT IS A MAJOR SAFETY AND CONVENIENCE ISSUE.

NHTSA ID

11042110

Incident

Mar 1, 2007

Mileage

1 mi

TAKATA RECALL IN JANUARY 2017 I WAS ADVISED BY MY DEALER, STEVINSON LEXUS, THAT MY LEXUS WAS SUBJECT TO A RECALL TO REPLACE DEFECTIVE AIRBAGS. DESPITE REPEATED FOLLOW UP ON MY PART, THE REPLACEMENT STILL HAS NOT BEEN SCHEDULED AND THE DEALER SAYS THAT TOYOTA HAS NOT PROVIDED THE NEEDED PARTS. I AM VERY CONCERNED ABOUT THE POTENTIAL DANGER.

NHTSA ID

11039769

Incident

Jan 5, 2017

TAKATA RECALL - THIS RECALL WAS ISSUED ON MAY 4, 2017. REPAIR WAS SCHEDULED IN SEPTEMBER 2017. IN THE MEANTIME, IT WAS RECOMMENDED THAT NO ONE SIT IN THE FRONT PASSENGER SEAT. AFTER WAITING SIX MONTHS !!!. THE REPAIR DATE WAS MISSED AND NO NEW DATE HAS BEEN PROMISED FOR REPAIR. STILL WAITING AND CANNOT USE THE FRONT PASSENGER SEAT !!

NHTSA ID

11031866

Incident

May 4, 2017

TOYOTA/LEXUS REFUSING TO FIX THIS RECALL ON MY LEXUS VEHICLE.

NHTSA ID

11031493

Incident

Oct 3, 2017

"TAKATA RECALL" VISITED THE LOCAL DEALERSHIP IN METAIRIE, LA TO HAVE RECALL TAKEN CARE OF. THEY SAID THEY WOULD CONTACT ME WHEN THEY WERE READY TO FIX PROBLEM. MY WIFE AND I ARE SENIOR CITIZENS AND ARE AFRAID TO SIT AS A PASSENGER OF OUR OWN CAR. WHY IS THIS TAKING SO LONG. OVER A YEAR SINCE WE RECEIVED NOTICE. CAN WE DEMAND THE USE OF A SIMILAR LOANER CAR? PLEASE HAVE THIS COMPLAINT CHECKED. THANKS

NHTSA ID

11016372

Incident

Nov 1, 2016

MY AIRBAG RECALL CAME TO ME TODAY 7/18/2017 - I FOUND OUT ABOUT THIS RECALL FROM FACEBOOK BACK IN SEPT. 2016 - I CALLED LEXUS WAS INFORMED TO DRIVE THE CAR OVER - I SIGNED A PAPER STATING I WAS NOT ALLOWED TO DRIVE MY CAR AND IT MUST SIT IN MY GARAGE FOR AS LONG AS THERE IS NO PART TO REPLACE IT WITH - THEY GAVE ME A LOANER CAR BUT AFTER 10 MONTHS LATER AND MY CAR DEAD - THE PART CAME IN - IT WAS LIKE PULLING TEETH TO GET THEM TO EVEN LOOK AT THE CAR AND DID NOT WANT TO EVEN PUT IN A NEW BATTERY - AFTER COMPLAINING AND WORKING WITH THE HOME OFFICE THEY DID A COMPLETE ONCE OVER AND A NEW BATTERY - MY CAR IS WORKING NOW - BUT - LEXUS SHOULD HAVE DONE SOMETHING FOR THEIR CUSTOMERS - LAWYERS ALL OVER THE PLACE WANT TO HELP YOU GET YOUR MONEY BACK - LEXUS DIDN'T EVEN WANT TO HEAR ABOUT ANY ISSUES YOU HAD - COMPLAINTS ETC..... YOU WOULD THINK THEY WOULD WANT TO ASSIST YOU WITH MORE ITEMS TO REPLACE ON YOUR CAR - 10 MONTHS OF WAITING?????? CRAZY !!!!!!

NHTSA ID

11006194

Incident

Sep 16, 2016

TAKATA RECALL. RECALL NOTICE CAME SOME MONTHS AGO. WAS TOLD BY DEALER ON 5/28/17 THAT IT WOULD TAKE UNTIL SEPTEMBER -- AFTER THE SUMMER WHEN I NEED THE CAR MOST -- BEFORE IT CAN BE FIXED. TOTALLY UNACCEPTABLE.

NHTSA ID

10991713

Incident

May 25, 2017

Mileage

16,000 mi

TAKATA INFLATORS : PLEASE I'M WORRIED ABOUT THE AIR BAG EXPLODING ITS BEEN TEN YEARS SINCE I BOUGHT THE CAR , THE RECALL SHOULD HAVE BEEN ALREADY RESOLVED ,SINCE ITS (ZONE A 6-9 YEARS) PLEASE MAKE IT A PRIORITY TO REPLACE THE AIR BAG IN MY CAR [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ID

10979108

Incident

Apr 18, 2017

TAKATA RECALL. RECALL NOTICE SENT OUT IN MAIL. NO PLAN FOR CORRECTIVE ACTION.

NHTSA ID

10971024

Incident

Jun 9, 2016

THERE HAS BEEN A RECALL ON THE FRONT PASSENGER AIR BAG, PRODUCED BY TAKATA, AND THE MY LEXUS DEALER IN SCHAUMBURG, ILLLINOIS, HAS NOT CONTACTED METRO FIX THE PROBLEM. IT HAS BEEN TOO LONG. I HAD FILED A COMPLAINT OVER THE PHONE WITH YOU IN FEBRUARY ( #10957566). CAN YOU PLEASE LET ME KNOW WHAT IS GOING ON AND HOW MUCH TIME LONGER I AM SUPPOSED TO WAIT...THIS IS RIDICULOUS !

NHTSA ID

10969255

Incident

Feb 3, 2017

RECALL

NHTSA ID

10969203

Incident

Jan 12, 2017

TAKATA RECALL: I LIKE TO KNOW WHEN MY VEHICLE IS GOING TO BE CALLED TO REPLACE THE AIR BAG THAT HAS BEEN WORRYING OUR FAMILY SINCE ITS ALMOST TEN YEARS WE BOUGHT THE CAR, THE BAG SHOULD HAVE BEEN REPLACED 2 YEARS BACK THANKS [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

NHTSA ID

10966122

Incident

Mar 15, 2017

"TAKATA RECALL LEXUS STATES THAT NOT TO HAVE ANYONE SET ON THE PASSENGER SIDE FRONT UNTIL RECALL IS COMPLETE. HOW ARE YOU SUPPOSE TO USE THE VEHICLE LIKE THAT

NHTSA ID

10957243

Incident

Feb 3, 2017

"TAKATA RECALL" ...DEALER IS NOT ABLE TO PROVIDE DATE OF REPLACEMENT...ONLY THAT THE CAR WILL BE RECALLED BASED UPON STATE REGISTRATION DATA BANK. NOT A VALID RESPONSE IN OUR MIND.

NHTSA ID

10954999

Incident

Feb 9, 2017

TAKATA RECALL: WHAT IS THE LEGAL REQUIREMENTS OF THE AUTO MANUFACTURE IN RESPECT TO COMPLETING THIS RECALL? WHAT IS I AM ENTITLED TODAY? CAN I SELL THE CAR? CAN DEALERSHIPS SELL CARS WITH A KNOWN (UNSOLVED) SAFETY RECALL?

NHTSA ID

10953803

Incident

Feb 9, 2017

TAKATA RECALL AS OF TODAY, 1/8/17, THE RECALL STATUS FROM LEXUS IS STILL "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE" ACCORDING TO THE NHTSA-TAKATA AIRBAG INFLATOR EXPANSION PHASES/ZONES, I AM IN ZONE A. GIVEN THE DATE OF MY CAR, I WOULD SAY ANY DEGRADATION EXPECTED HAS OCCURRED AND LEAVES ME IN DANGER DAILY. IN THE MEANTIME, I AM RIDING ALMOST DAILY IN THE PASSENGER SEAT WHERE THE AIRBAG COULD COULD CAUSE ME SERIOUS DAMAGE OR DEATH. HOW LONG DOES THE NHTSA ALLOW MANUFACTURERS TO GO WITHOUT REMEDIES? WHAT RECOURSE DO I HAVE, OTHER THAN ME RIDING IN THE BACK SEAT WHEN MY HUSBAND DRIVES? SURELY THEY ARE NOT STILL MANUFACTURING CARS WITH THE SAME DEFAULTS, SO WHY CAN'T THEY REPLACE MINE WITH ONE THAT THEY CURRENTLY USE IN THEIR VEHICLES?

NHTSA ID

10940427

Incident

May 23, 2016

Mileage

59,000 mi

AIRBAG LIGHT

NHTSA ID

10939591

Incident

Jan 3, 2017

Mileage

140,000 mi