Owner-reported complaints naming the airbag system, filed with NHTSA
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Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2010 Lexus ES submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 20 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
No lamps on at all. Car was in a major accident and no airbags went off. Was hit almost head on by a ram pickup at approximately 45 miles an hour and then the truck went down the drivers side of the car Car was stopped at a red light at the time of the incident
Incident on 10/13/2020 On Tuesday October 13th. 2020 I was driving my 2010 Lexus ES 350 in Diamond Bar, CA 91765. I got hit on my side by a speedy car (ran red light) He was driving at speed of 55 mph. I got multiple fractures (No air bags were deployed) and later on hospital admission due to life serious complications. Now I’m dealing with continuous pain, inability to back to normal life style and a must have joint replacement due to joint damage (bone and cartilage). I have police report/total loss report have details about car damage and countless medical care and hospital admission for the implication of the accident. I'm uploading some photos for my white Lexus to the extent lt. axle broke and even for the other car in the crash seen (dark gray Audi) to show his speed.
TAKATA RECALL - TOOK VEHICLE IN FOR TAKATA RECALL WITH NO ISSUES WITH VEHICLE. PICKED IT UP AFTER "REPAIR" ONLY TO FIND AIRBAG LIGHT ON. MADE APPOINTMENT TO BRING VEHICLE BACK IN AND NOW BEING TOLD THAT THERE IS A PASSENGER OCCUPANCY SENSOR THAT HAS GONE BAD. THEY CLAIM THIS ISSUE DOES NOT HAVE ANYTHING TO DO WITH THE RECALL!! AFTER RESEARCHING ONLINE, I FIND COMPLAINT AFTER COMPLAINT CONCERNING THIS VERY ISSUE. THIS SENSOR SHOULD BE INCLUDED IN A RECALL AS THERE IS OBVIOUSLY A DEFECT WITH THE SENSOR WITH SO MANY COMPLAINTS ABOUT IT. AND IT IS A HIGH DOLLAR FIX.
MY TAKATA RECALL ON MY PASSENGER AIR BAG WAS RECALLED. I WAS SCARED TO DRIVE SINCE MY FORMER 2004 LEXUS AIRBAG WAS NOT FUNCTIONING PROPERLY. SO I DID NOT DRIVE IT FOR 3 YRS KNOWING MY HUSBAND COULD NOT RIDE IN THE FRONT SURE TO BEING HANDICAPPED, FROM A STROKE, HE COULD NOT GET INTO THE BACK SEATS. I OWNED A 2004 LEXUS WAS TOTALED IN 2010 AND NEITHER AIRBAG DEFLATED EITHER .
TAKATA RECALL RECEIVED A NOTIFICATION FOR OWNERS OF VEHICLES WITH TAKATA AIRBAG INFLATORS
TAKATA RECALL MY LETTER IS DATED. JULY 9TH 2016 I WOULD LIKE TO FIND OUR WHY THIS PROBLEM HAS NOT BEEN CORRECTED. I HAVE NOT HAD A PASSENGER FOR OVER A YEAR.
TAKATA RECALL - LEXUS HAS NOT FIXED OUR INFLATOR. IT HAS BEEN A WHOLE YEAR SINCE THE RECALL. WHEN?
TAKATA RECALL. MY FATHER WAS TOLD ABOUT AN INFLATOR RECALL ON HIS PASSENGER SIDE AIRBAG LAST YEAR (MAY 2016). HE WAS TOLD TO CONTINUE DRIVING THE CAR BUT IT WAS RECOMMENDED THAT NO ONE RIDE IN THE PASSENGER SEAT. MY FATHER IS 90 YEARS OLD AND STILL CARRIES A VALID DRIVER'S LICENSE. MY MOTHER IS 84. PUTTING HER IN THE BACKSEAT OF THE CAR FOR A FEW MONTHS WOULD BE INCONVENIENT BUT DOABLE. PUTTING HER IN THE BACKSEAT FOR OVER A YEAR IS UNACCEPTABLE (NOT TO MENTION SHE REFUSES TO BE CHAUFFEURED AROUND THE CITY BY MY FATHER). I WORK FOR AMERICAN HONDA MOTOR CO. AND IT IS OUR POLICY TO GET PEOPLE OUT OF THEIR CARS UNTIL SUCH TIME AS THEY CAN BE FIXED. I AM CONCERNED THAT LEXUS DOES NOT HAVE THIS SAME POLICY. IF THAT AIRBAG DEPLOYS DURING A COLLISION, I HAVE NO DOUBT IT WILL KILL MY MOTHER. I THINK IT ONLY APPROPRIATE THAT MY PARENTS BE PROVIDED A RENTAL AT LEXUS' EXPENSE UNTIL THE INFLATOR CAN BE REPLACED (HOPEFULLY SOMETIME IN 2017).
WE RECEIVED A NOTICE BY MAIL THAT THE AIRBAGS IN OUR VEHICLE WAS BEING RECALLED AND ADDITIONAL INFORMATION REGARDING REPAIR WOULD BE FORTHCOMING. THE NOTICE WAS RECEIVED MAY 2016, ALMOST A YEAR AGO AND NO FURTHER NOTICE HAS BEEN RECEIVED. THE ONLY RECOMMENDATION FROM LEXUS WAS TO NOT HAVE ANYBODY SIT IN THE FRONT PASSENGER SEAT WHICH MEANS NOT HAVING FULL USE OF MY OWN VEHICLE. THIS DELAY IN TAKING ACTION IS UNACCEPTABLE.
TAKATA RECALL, I DON'T UNDERSTAND WHY IT HAS TAKEN SO LONG TO ADDRESS THIS ISSUE. I WAS NOTIFIED ALMOST ONE YEAR AGO, I HAD TO TAKE A LONG TRIP WITH MY FAMILY THIS PAST NOVEMBER 2016, AND LEXUS DID PROVIDE A RENTAL, HOWEVER, THE RECALL HAS MADE MY FAMILY HAVE TO PLAN NOT TO USE THE FRONT SIT AND LIMITS THE VEHICLE'S USEFUL PURPOSE. WHAT DISTURBS ME MORE, THERE HAS NOT BEEN ANY FURTHER INFORMATION REGARDING A SCHEDULED REMEDY. HOW DO YOU PLAN YOUR VEHICLE'S USE? A PROJECTED SCHEDULED REMEDY IS IN ORDER, OLDER VEHICLES AFFECTED SHOULD HAVE PRIORITY, IF SCHEDULES ARE ANNOUNCED IT WOULD BE DIFFICULT FOR DEALERS TO PICK AND CHOOSE WHAT VEHICLE OWNERS GET SERVICED AND IN WHAT ORDER.
TAKATA RECALL I HAVE BEEN WAITING FOR THE FIX FOR ALMOST A YEAR CALLED THE DEALERSHIP AND THEY SAID HOPEFULLY IN SEPTEMBER OF 2017. SEEMS A BIT CRAZY TO ME
TAKATA RECALL I RECEIVED A RECALL NOTICE IN MAY 2016. I INQUIRED ABOUT THE REPAIR AND WAS TOLD PARTS WOULD NOT BE AVAILABLE UNTIL JAN 2017. I CALLED AGAIN AND WAS TOLD THE PARTS ARE STILL NOT AVAILABLE. PLEASE DO SOMETHING TO EXPEDITE THE REPAIRS.
TAKATA AIRBAG RECALL. NOTIFIED IN JULY 2016 OF THE ISSUE OF THE TAKATA AIRBAG RECALL AND WAS INSTRUCTED BY LOCAL LEXUS DEALER (MOTOR CITY LEXUS, BAKERSFIELD, CA) TO REFRAIN FROM ALLOWING PASSENGERS TO RIDE IN FRONT PASSENGER SEAT. EXTREME HARDSHIP BECAUSE MY WIFE RECENTLY HAD SURGERIES AND GETTING IN AND OUT OF REAR SEAT IS DIFFICULT AND UNCOMFORTABLE. MONTHLY CONTACT WITH LEXUS DEALER REGARDING REPAIR HAVE BEEN MET WITH ARROGANT DISREGARD FOR REPAIR REQUEST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TAKATA RECALL. LEXUS STATES THAT "DO NOT OPERATE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT". HAVE DONE THIS SINCE MAY 2016. THIS IS AN UNREASONABLE REQUEST FOR A FAMILY OF 5. TO DATE, LEXUS HAS EXCEEDED THE TIME FRAME TO REPLACE THE AIR BAGS AND NO REPLACEMENT IN SIGHT. HAVE CALLED LEXUS..STILL NO TIMELINE FOR REMEDY. MY SON'S HONDA PILOT AIRBAG HAS BEEN REPLACED. IS LEXUS WAITING FOR AN ACCIDENT TO HAPPEN? WE NEED YOU TO PUSH LEXUS TO REMEDY THIS PROBLEM.
TAKATA RECALL: IT IS TAKING TOO LONG TO REMEDY THIS AIRBAG SITUATION. IT IS AN EXTREME INCONVENIENCE TO HAVE PASSENGERS RIDE IN THE REAR. FIX IT OR UPGRADE MY VEHICLE!
NOTHING HAS HAPPENED I AM COMPLAINING AS LEXUS HAS KNOWN ABOUT THIS SINCE MAY AND STILL HAVEN'T BEEN CONTACTED TO FIX MY VEHICLE?
TAKATA RECALL: LEXUS HAS BEEN UNABLE TO REPAIR OUR PASSENGER-SIDE AIRBAG IN A REASONABLE TIME FROM THE MAY 3, 2016, AMENDMENT TO THE NOVEMBER 3, 2015, CONSENT ORDER REQUIRING THE REPLACEMENT OF SAID AIRBAG.
APPARENTLY, LEXUS MAILED A RECALL NOTICE TO MY HOME ADDRESS SOMETIME IN JUNE (THE LETTER DOES NOT HAVE A DATE THAT IT WAS ISSUED) ABOUT THE TAKATA PASSENGER AIRBAG PROBLEM. HOWEVER, I DID NOT KNOW ABOUT THE RECALL NOTICE UNTIL AFTER I MADE A LONG TRIP WITH MY SISTER FROM ATLANTA, GA TO MELBOURNE, FL IN MID JUNE 2016. FORTUNATELY MY SISTER AND I WERE NOT IN AN ACCIDENT DURING THAT TRIP, BUT IF I HAD KNOWN ABOUT THE RECALL BEFOREHAND, I WOULD NOT HAVE USED THE CAR FOR THE TRIP. LEXUS NEEDS TO DO A BETTER JOB OF NOTIFYING THEIR CUSTOMERS OF SERIOUS PROBLEMS THAT COULD RESULT IN MAJOR INJURY OR DEATH. I AM ANGRY THAT MY HUSBAND AND I CANNOT MAKE FULL USE OF THIS CAR AND THAT LEXUS IS NOT FIXING THIS PROBLEM...THEY TOLD US TO WAIT ANOTHER 6 MONTHS. WHY SHOULD I HAVE TO CONTINUE MAKING CAR PAYMENTS ON A VEHICLE THAT IS DEFECTIVE AND DANGEROUS. SHAME ON THE CAR MANUFACTURERS LEXUS (TOYOTA) AND MANY OTHERS WHO KNEW THAT TAKATA AIR BAGS WERE DEFECTIVE AND YET STILL INSTALLED THEM IN THEIR CARS IN THE NAME OF SAVING DOLLARS. DISGUSTING!
"TAKATA RECALL". I CALLED MY LOCAL LEXUS DEALERSHIP TO SEE IF I COULD GET A RENTAL CAR UNTIL THEY WERE ABLE TO FIX MY CAR. WHAT THEY OFFERED WAS RIDICULOUS. THEY WOULD APPROVE $30.00 A DAY FOR RENTAL CAR WITH A $1,000.00 LIMIT. THE PARTS WILL NOT BE AVAILABLE UNTIL 2017. THAT WOULD MEAN THAT I WOULD BE RESPONSIBLE FOR OVER FIVE MONTH FOR A RENTAL CAR. MY HONDA TRUCK IS ON THE SAME RECALL AND THEY OFFERED ME FREE RENTAL WHICH I AM DRIVING. I TRIED TO CALL LEXUS AT 800-255-3987 BUT THEY DROP THE LINE AFTER HOLDING FOR OVER15 MINUTES TWICE. I AM RETIRED AND WE HAVE 3 GRANDCHILDREN SO MY CAR WILL NOT BE SAFE TO DRIVE WHEN THEY VISIT. PLUS, MY WIFE AND I WILL NOT BE ABLE TO RIDE TOGETHER UNLESS SHE SITS IN THE BACK SEAT. THE OFFER BY LEXUS IS NOT ACCEPTABLE ESPECIALLY SINCE HONDA HAS OFFERED A MORE REASONABLE OPTION. THANK YOU *TR
AFTER 2.5 YEARS OF SATISFACTORY OPERATION, THE FRONT PASSENGER AIRBAG SENSOR LIGHT BEGAN TO INTERMITTENTLY CHANGE BETWEEN "ON" AND "OFF" WITH MY 100 LB. WIFE AS THE FRONT SEAT PASSENGER (SAME WIFE, SAME WEIGHT WITHIN +/- 3 LBS,), LEXUS DEALER TRIED 2 RECALIBRATING WITH NO SUCCESS. LEXUS CUSTOMER SUPPORT SAYS SENSORS ARE DESIGNED TO DETECT ADULTS WEIGHING 84 LBS OR MORE. "[XXX]" SAID IT REALLY DIDN'T MATTER BECAUSE OF PROTECTION FROM THE SEAT BELT, OTHER AIR BAGS (SIDE) AND "STURDY CONSTRUCTION". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Data on this page last refreshed .