2010 Lexus ES Problems

No lamps on at all. Car was in a major accident and no airbags went off. Was hit almost head on by a ram pickup at approximately 45 miles an hour and then the truck went down the drivers side of the car Car was stopped at a red light at the time of the incident

Incident on 10/13/2020 On Tuesday October 13th. 2020 I was driving my 2010 Lexus ES 350 in Diamond Bar, CA 91765. I got hit on my side by a speedy car (ran red light) He was driving at speed of 55 mph. I got multiple fractures (No air bags were deployed) and later on hospital admission due to life serious complications. Now I’m dealing with continuous pain, inability to back to normal life style and a must have joint replacement due to joint damage (bone and cartilage). I have police report/total loss report have details about car damage and countless medical care and hospital admission for the implication of the accident. I'm uploading some photos for my white Lexus to the extent lt. axle broke and even for the other car in the crash seen (dark gray Audi) to show his speed.

Dear NHTSA Vehicle Safety Team, I am submitting a safety complaint regarding my 2010 Lexus ES350 (VIN: [XXX] ) concerning a dashboard melting issue. Several years ago, Lexus issued a recall for melting dashboards, including my vehicle. At that time, I did not request a replacement. However, after the recall period ended, my dashboard began to melt. The material becomes sticky, shiny, and unsafe under sunlight. During daytime driving, the melted dashboard reflects sunlight onto the windshield, making it difficult and dangerous to see the road clearly. I have contacted my local Lexus dealer and Lexus corporate headquarters, but both refused assistance, citing the expired recall period. Despite this, the defect continues to exist and presents a serious safety concern. I request that NHTSA record this issue as a safety defect and consider it for further investigation. Attached are photos of my dashboard for reference. Thank you for your attention to this matter. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The dashboard melted and shines. Having problems seeing during driving against sunlight, also the stickiness of the dashboard makes dirt stuck on the surface of the dashboard. The main issue is safety while driving because of sunlight reflection.

I have been driving with a shiny sticky dashboard that reflects light directly into my eyes when I'm driving creating a dangerous driving condition. I was just made aware that there was a Lexus Customer Support Program ZLZ to replace this defective dashboard but I never received a recall notice. I have asked Lexus corporate and the dealership to help me resolve this dangerous defect but they said the program has expired and is no longer willing to help. I am a senior citizen and cannot afford to pay for this out of pocket or buy a new car. This defect is a widely known issue and Lexus has acknowledged that this is causing a dangerous condition while driving. I cannot understand why they would not resolve this matter regardless the program expired or not especially if owners did not received the notice. Please help. Lexus is unwilling to resolve this matter even though they know this defect is causing dangerous driving conditions which may lead to accidents.

The dashboard melted and shines. Having problems seeing during driving against sunlight, also the stickiness of the dashboard makes dirt stuck on the surface of the dashboard. The main issue is safety while driving because of sunlight reflection.

Purchased this car on [XXX] from Alpina Motors on Eastern Blvd in Maryland. In February took the car to Ron's Auto Repair, and he said that the brakes were metal on metal, so he replaced the Brakes and Rotors for $510. On [XXX] while driving on the Garden State Parkway with my [XXX] son the axle broke. Scaring me and my son because of losing control and not knowing what to do. Had to call my grandmother to get car towed and repaired at Scotts Auto in Carney's Point, NJ for $465. On 05/01/2025 I asked the dealer if he could he check my transmission fluid. He stated he couldn't because he didn't have a tool. On 05/02/2025 I took the car to Midas Auto Service on Eastern Ave in Balto. The tech stated this car needed Ignition Coil, Spark Plugs Brake pads and rotors for the front of the car. Bald tire in rear, other Axle, Engine & Transmission Mounts and Transmission filter and fluid. The technician at Midas stated that had the dealer inspected this car prior to selling, he would have known about the condition of the car. I paid Midas for the transmission filter and fluid. They suggested I return it to the dealer. When I did the dealer stated that he would replace other axle, replace Engine & trans. mount, rear brakes and rotors and 6 spark plugs for $1100. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AT 59000 MILES MY 2010 LEXUS EXPERIENCED ROUGH SHIFTING UP THROUGH THE GEARS AND DOWN THE GEARS UNTIL THE CAR COMES TO A FULL STOP. I TOOK THE VEHICLE TO THE LEXUS DEALER NEAR ME IN FLORIDA. THEY DIAGNOSED THE ROUGH SHIFTING AS A BAD TRANSMISSION THAT NEEDED TO BE REPLACED. ALTHOUGH THE POWERTRAIN HAS A 7 YEAR 70,000 MILE WARRANTY FOR DEFECTS, THE FACTORY CUSTOMER SATISFACTION REPRESENTATIVE ONLY OFFERED TO OFFSET THE $7,000 COST OF TRANSMISSION REPLACEMENT BY $3,000. I DO NOT THINK THAT I SHOULD BE RESPONSIBLE FOR ANY PORTION OF THE COST ASSOCIATED WITH THE PREMATURE FAILURE OF THE TRANSMISSION. ALTHOUGH THE VEHICLE IS 10 MODEL YEARS OLD IT HAS BEEN CAREFULLY DRIVEN LESS THAN 60,000 MILES. MOST OF THE MILES ARE HIGHWAY MILES AS THIS IS OUR SECOND CAR AND IS USED PRIMARILY FOR DRIVING TRIPS. IT IS GARAGED DURING INCLEMENT WEATHER. HAS BEEN SERVICED ONLY BY A LEXUS DEALER SINCE NEW. IT IS MY CONCERN THAT LEXUS HAS PROVIDED ME WITH A DEFECTIVE PRODUCT THAT FAILED AFTER 59,000 MILES THROUGH NO FAULT ON MY BEHALF. BECAUSE THE CAR EXCEEDED THE YEARS OF THE WARRANTY SITTING IN A GARAGE NOT BEING USED SHOULD NOT BE THE DECIDING FACTOR. I REQUEST YOUR ASSISTANCE TO HAVE LEXUS CORRECT A DEFECTIVE TRANSMISSION THAT HAS NOT BEEN USED FOR THE 70,000 MILES THAT SHOULD BE THE CONTROLLING FACTOR NOT THE AMOUNT OF TIME THE VEHICLE WAS ONLY LIGHTLY USED AND CAREFULLY MAINTAINED

The contact owns a 2010 Lexus ES350. The contact stated that while driving at various speeds, the steering wheel was moving upward. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed that a steering wheel bracket had sheared off. The independent mechanic diagnosed that the steering column needed to be replaced. An unknown dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but informed the contact that they could not assist. The failure mileage was approximately 79,263.

READING NEWS ON ABC ENTITLED "TOYOTA RECALLS OLDER MODELS WITH RECURRING SUSPENSION ISSUES". LINK: HTTP://ABCNEWS.GO.COM/BUSINESS/WIRESTORY/TOYOTA-RECALLS-OLDER-MODELS-RECURRING-SUSPENSION-ISSUES-41331440?YPTR=YAHOO SIMILAR WOBBLING EXPERIENCE WHEN DRIVING THIS CAR. MINOR UNEVEN PAVEMENT CAUSES THIS VEHICLE TO WOBBLE AND DIFFICULT TO STEER. NOTICE THIS SINCE WE BOUGHT IT ABOUT 2 YEARS AGO.

The contact owns a 2010 Lexus ES350. The contact stated that he had noticed a sticky texture on the dashboard directly in the driver's view. The contact stated that while driving, the sticky texture reflected onto the windshield impairing his vision. The vehicle was taken to a local collision center. The mechanic confirmed that the dashboard was melting. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 50,000.

THE SEAT MATERIAL DETERIORATED AND THREAD FALLS APART CAUSING SEAT TO FALL APART. THE REPAIRS FOR THE SINGLE SEAT WERE ESTIMATED AT $2,300.00

I BEGAN TO NOTICE AFTER LONG DRIVES, A SMELL SIMILAR TO A CAR OVERHEATING. ONE NIGHT, WHILE WARMING THE CAR UP, THE ALTERNATOR LIGHT CAME ON (THE BATTERY SYMBOL). I FIGURED IT WAS PROBABLY MY BATTERY AND DECIDED TO CALL AN UBER. IN THE SHORT TIME THAT I WAITED FOR MY RIDE, THE CAR BEGAN TO SMOKE. THE NEXT MORNING I TOOK THE CAR TO MY MECHANIC AND HE DISCOVERED THAT ENGINE OIL WAS LEAKING FROM THE VALVE COVER GASKETS DOWN INTO THE ALTERNATOR CAUSING AN ELECTRICAL SHORT CIRCUT.

I HAVE LEXUS ES350 YEAR 2010 ,I HAVE PROBLEM WITH THE BATTERY NEED TO JUMP STAR I BRING TO THE DEALER TO CHECK ,THEY TOLD ME NEED TO CHANGE THE BATTERY ,WITH THE FULL PRICE $198.00 ,THEY TOLD ME THE BATTERY ON MY CAR IS NO MORE WARRANTY I HAVE NO IDEA ,BUT THE BATTERY ON MY CAR FROM LEXUS LOGO AND WITH THE 84 MONTH WARRANTY ON IT , IF YOU COUNTING BACK ON THE CAR 2010 UNTIL NOW IS NOT 60 MONTH YET , BUT THE TOLD ME NO MORE WARRANTY ,THEY SAY THE LEXUS COMPANY ONLY WARRANTY FOR 2 YEARS I HAVE TAKE THE PICTURE ON THAT BATTERY THEY HAVE PART NO.# 00544-MF24F-575 575CCA/130RC 84 MONTH WARRANTY LEXUS LOGO DISTRIBUTED BY TOYOTA MOTOR THE SERIAL # 2111278637 PLEASE CAN YOU TELL ME IS THAT STILL WARRANTY OR NOT , AND WHAT DO I HAVE TO DO NEXT , BECAUSE I THINK THAT THE LEXUS CHEATING ON CUSTOMER ON THE WARRANTY , NEED SOME ADVISE ,THANKS *TR

My brakes do not work as they should I have to pump them to stop, I have had them replaced and bled they will work for a day or two and then start to fail again, my pedal goes all the way to the ground and still doesn’t stop the vehicle

Good afternoon, The first thing that I need to say (which will become obvious when seeing the attachments) is that I made an “extremely foolish,” decision on March 13, 2025 when I decided to purchase this Lexus 2010 vehicle from Audi Orange Park. I was without a car and had a work trip coming up and along with other distractions I most definitely was not paying attention to the “swindling” that was happening right in front of my eyes. The transaction was VERY FAST and when signing the documents the gentleman had me sign on my phone and did allow me to use the IPAD that he was using so you can imagine how difficult it was for me to possibly see anything that I was signing. YES, I WAS AN IDIOT! Hindsight is 20/20. Everything was UNPROFESSIONAL and unfortunately, I let it happen to me. So other than putting all of this in writing to make it known of this fraudulent behavior I have to swallow my pride and admit that I was just STUPID that day. On August 23, 2025, I stopped by Arlington dealership to look at used Rav4 thinking that perhaps I could find out what would be needed to trade in eventually. It wasn’t until this time that I realized what the CARFAX stated, and it was the Arlington dealership that informed me of what appeared to be a ”roll back of the odometer.” After being in complete shock and in basically in tears of what the Audi Dealership had done and yes once again being made very much aware of my not so bright decision making. I looked at the car fax and the Audi dealership states it changed two tires before I purchased. After the purchase the tire pressure light was on so I went by Discount tire for them to put air in at which time they informed me that ALL 4 tires were AWFUL and really should not be driving on them. Had an appointment and had to leave. On 3/23/25 I went to Tire plus just thought I would make sure that the tires really were ALL bad. Yes, they said ALL were bad and that there was one that they could put it trunk for a possible

READING NEWS ON ABC ENTITLED "TOYOTA RECALLS OLDER MODELS WITH RECURRING SUSPENSION ISSUES". LINK: HTTP://ABCNEWS.GO.COM/BUSINESS/WIRESTORY/TOYOTA-RECALLS-OLDER-MODELS-RECURRING-SUSPENSION-ISSUES-41331440?YPTR=YAHOO SIMILAR WOBBLING EXPERIENCE WHEN DRIVING THIS CAR. MINOR UNEVEN PAVEMENT CAUSES THIS VEHICLE TO WOBBLE AND DIFFICULT TO STEER. NOTICE THIS SINCE WE BOUGHT IT ABOUT 2 YEARS AGO.

1.WHEN BACKING OUT OF THE GARAGE, THE BACKUP SENSOR SOMETIMES STARTS BEEPING WHEN THERE IS NOTHING BEHIND THE VEHICLE. 2.DRIVING CAR ON DAN RYAN EXPRESSWAY. PRESSING LEFT SIDE BUTTONS ON STEERING WHEEL, ATTEMPTING TO CHANGE THE SOUND LEVEL, CHANNEL, OR RADIO MODE (FM1,FM2,AM, ETC.). INSTEAD, NOTHING MAY RESPOND, OR RIGHT SIDE BUTTONS RESPOND; I.E., CAR BEGAN DIALING A PHONE NUMBER (USING BLUETOOTH). TOOK CAR TO MY DEALERSHIP, ORLAND PARK LEXUS OF IL ON NOVEMBER 20, 2017. WAS ADVISED THERE IS NOTHING THEY CAN DO BECAUSE NEITHER OF THESE PROBLEMS HAS OCCURRED IN THEIR PRESENCE. I HAD PREVIOUSLY PAID FOR AN ELECTRONICS TESTING CHECK UP JUST BEFORE MY 7 YEAR EXTENDED WARRANTY EXPIRED (NOVEMBER 2017). I INDICATED THESE SAME TYPES OF CONCERNS. THEY HAD NOT KEPT OF RECORD OF THIS, STATING THEY DID NOT SEE ANY OF THE PROBLEMS THEN EITHER, SO THE CHECK-OUT SHEET (BASED ON MY INITIALLY EXPRESSED CONCERNS) WERE REFLECTED ANY WHERE IN THEIR RECORDS. INSTEAD, THEY TOOK OFF THE COST OF THE CAR REVIEW PRICE (WHEN THEY FIXED OTHER THINGS). THUS ERASING ANY RECORD OF MY EXPRESSING CONCERNS RELATED TO THESE ISSUES. THEY ALSO SAID IT MIGHT INDICATE A COMPUTER ISSUE, BUT AS THERE WAS NO PROBLEM WHEN SEEN AT THEIR SHOP, NO RECORD IS BEING KEPT. I ASKED WHAT THE PRICE MIGHT BE TO REPLACE THE COMPUTER. THEY INDICATED NOT KNOWING. I HAVE NO RECORDS TO 'UPLOAD'. I AM CONCERNED THAT IF I HAD PROBLEMS WHILE DRIVING, WHAT IF MY PHONE IS THE NEXT THING TO GO OUT? CHICAGO AREA STREETS ARE NOT THAT SAFE.