2010 Lexus ES350 Owner Complaints

The contact owns a 2010 Lexus ES350.The contact stated while driving at various speeds, the sun was reflecting on the dashboard. There was a mirror-like image obstructing the driver's vision. The contact stated that there was a shiny substance on the dashboard. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and provided a case number. The failure mileage was approximately 91,000.

NHTSA ID

11503596

Incident

Nov 1, 2022

Mileage

91,000 mi

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V005000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IRA LEXUS MANCHESTER (18 KILTON RD, BEDFORD, NH 03110, (603) 218-3500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11207707

Incident

Apr 11, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF ENGLEWOOD (53 ENGLE ST, ENGLEWOOD, NJ 07631, (201) 568-3900) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AND NEEDED TO BE ORDERED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11205796

Incident

Mar 1, 2019

VEHICLE FAILED TO START WHEN PROPER PROCEDURE WAS FOLLOWED, THAT IS DEPRESSING THE BRAKE AND THEN WHEN GREEN LIGHT ILLUMINATES ON STARTER BUTTON ON DASHBOARD, PRESSING THAT BUTTON. THIS HAS HAPPENED OVER FIFTY TIMES. VEHICLE HAS BEEN INSPECTED AT LOCAL LEXUS DEALERSHIP OVER THE COURSE OF AT LEAST FIVE SEPARATE DAYS. A COMPREHENSIVE SET OF DIAGNOSTIC TESTS WERE PERFORMED AT DEALERSHIP DURING ONE OF THESE INSPECTIONS WHEN CAR FAILED TO START IN THEIR SERVICE DEPARTMENT WHILE TECHNICIAN WAS BEING OVERSEEN BY A DIAGNOSTIC EXPERT FROM THE DEALERSHIP. I WAS TOLD THEY COULD NOT FIND ANY PROBLEM, AND SHOULD CALL AGAIN IF IT SHOULD REOCCUR. THEY SAID THERE WAS NO RECORD OF THIS HAPPENING BEFORE SO THERE WAS NOTHING ELSE THEY COULD DO. DO YOU HAVE RECORD OF THIS HAPPENING WITH EITHER OTHER LEXUS OR ANY VEHICLES SIMILARLY EQUIPPED, AND IF SO ARE THERE ANY REPAIR STEPS THAT CAN BE UNDERTAKEN? MY WIFE AND I ARE VERY NERVOUS ABOUT TRYING TO DRIVE THE VEHICLE, BECAUSE WE NEVER KNOW IF WE WILL BE STRANDED SOMEWHERE AND UNABLE TO GET TO HOME OR SAFETY. THIS HAS HAPPENED WHEN THE VEHICLE WAS PARKED IN OUR GARAGE OR AT A SHOPPING AREA, AND IT WAS NOT IDLING OR RUNNING, BUT IN. THE "OFF" MODE. THESE EVENTS OCCURRED 4/3/2018, 4/4/2018, 10/25/2018 THRU 11/1/2018 THE VEHICLE WAS NOT BEING DRIVEN BETWEEN 5/11/2018 AND 10/13/2018 BECAUSE MY WIFE AND MYSELF WERE LIVING IN ANOTHER LOCATION, AND SAID VEHICLE WAS HOUSED IN A LOCKED GARAGE WITH A BATTERY CHARGER ATTACHED (TRICKLE CHARGER), THAT WAS PURCHASED FROM AN AUTHORIZED LEXUS DEALER. CAR AND CHARGER WERE CHECKED EVERY TWO WEEKS TO MAKE SURE CHARGER WAS WORKING. CHARGER OPERATED PROPERLY DURING THAT ENTIRE TIME SPAN.

NHTSA ID

11144974

Incident

Oct 25, 2018

Mileage

69,800 mi

HAPPENED IN A RESIDENTIAL NEIGHBORHOOD. IN MOTION TO MAKE A TURN AROUND FROM THE MAIN STREET INTO A SIDE STREET. I WANTED TO HEAD BACK THE DIRECTION FROM WHERE I HAD JUST BEEN. I WAS MOVING VERY SLOWLY BECAUSE OF THE SMALL TURNING RADIUS.I WAS JUST TURNING INTO THE VERY OPENING OF THE SIDE STREET. UPON CURVING INTO THE "U" OF MY TURN THE CAR FIERCELY PROPELLED FORWARD. IT FELT LIKE IT WAS ATTEMPTING A "0 TO 60" LAUNCH. I LOOKED AT MY FOOT IN DISBELIEF THAT I MAY HAVE BEEN ON THE GAS PEDAL .NO... MY FOOT WAS ON THE BRAKE. MY CAR CRASHED INTO A LARGE ROCK/BOULDER RESIDENTIAL LANDSCAPE THAT STOPPED IT. I SHUT MY ENGINE OFF. PASSENGER SIDE REAR WHEEL WAS OFF THE GROUND. FRONT RIGHT WAS ELEVATED ON TOP OF ROCKS. I WAS FINE. VERY SHAKEN AND IN DISBELIEF OF THE RAPID LAUNCH AND SITUATION. RAPID CAR HAD TO BE TOWED. EXTERIOR DAMAGE. UNDERSIDE DAMAGE AS WELL.

NHTSA ID

11128702

Incident

Sep 11, 2018

Mileage

39,000 mi

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND STICKY. THE CONTACT ALSO STATED THAT THE SUN PRODUCED A GLARE ON THE DASHBOARD, WHICH MADE DRIVING VERY DIFFICULT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER. THE TECHNICIAN TOOK PICTURES AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ID

11123089

Incident

Jun 15, 2017

Mileage

70,000 mi

TAKATA RECALL NOTIFIED A LEXUS DEALER, WAS TOLD IT WOULD BE 3 TO 4 MONTHS UNTIL PROBLEM IS REMEDIED

NHTSA ID

11093532

Incident

Mar 15, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. LEXUS OF RICHMOND IN RICHMOND, VA STATED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

NHTSA ID

11089137

Incident

Jun 1, 2016

KEEP ON WAITING FOR DEALER TO FIX AIRBAG RECALL ISSUE. DANGEROUS TO DRIVE AUTO WITH PASSENGER IN FRONT SEAT. DEALER HAS NO IDEA AS TO WHEN THE AUTO WILL BE ABLE TO BE REPAIR.

NHTSA ID

11063604

Incident

Mar 2, 2016

2010 LEXUS ES350. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD *JS

NHTSA ID

11032391

Incident

Jan 1, 2018

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD BEGAN TO MELT. THE GLARE FROM THE MELTING DASHBOARD CREATED A GLARE ON THE WINDSHIELD THAT INTERFERED WITH THE DRIVER'S VISION. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JM LEXUS, 5350 W SAMPLE RD, MARGATE, FL 33073, (954) 972-2200) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 31,100.

NHTSA ID

11063307

Incident

Oct 15, 2015

Mileage

31,100 mi

DASHBOARD IS MELTING AND BECOMING STICKY/TACKY AND SHINY CAUSING DECREASED VISIBILITY ON SUNNY DAYS

NHTSA ID

11054011

Incident

Oct 31, 2017

2010 ES350 LEXUS. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIR BAG SAFETY RECALL. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. THE RECALL REPAIR WAS COMPLETED. UPDATED 09/21/2017 *JS

NHTSA ID

11029590

Incident

Jul 1, 2016

TL* TAKATA RECALL. THE CONTACT'S WIFE OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HENDRICK LEXUS OF CHARLOTTE (704-200-9071 LOCATED AT 6025 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212) WHERE THE VEHICLE WAS TAKEN IN FOR REPAIRS. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11013387

Incident

Dec 6, 2016

TL* THE CONTACT OWNED A 2010 LEXUS ES350. THE CONTACT RECEIVED A NOTIFICATION STATING THAT THE VEHICLE HAD TAKATA AIR BAGS. THE CONTACT WAS CONCERNED THAT THE VIN WAS NOT INDICATING THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED. A LOCAL MECHANIC WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE'S MILEAGE WAS 104,000. UPDATED 09/06/17*LJ *JS

NHTSA ID

11012875

Incident

Aug 4, 2017

Mileage

104,000 mi

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER LEXUS OF ROCKVILLE CENTRE LOCATED AT 700 SUNRISE HIGHWAY ROCKVILLE CENTRE NY 11570, AND PHONE NUMBER: 516-992-4100 WHERE IT WAS INFORMED THAT RECALL REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (PARTS DISTRIBUTION DISCONNECT).

NHTSA ID

11012360

Incident

Aug 1, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO THE DEALER (FIELDS LEXUS LOCATED IN ORANGE PARK, FL), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11006780

Incident

Jul 5, 2017

TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEXUS OF TOWSON LOCATED AT 1040 YORK RD, TOWSON, MD 21204; (410) 769-9400) WAS CONTACTED AND STATED THAT THERE WERE NO APPOINTMENTS AVAILABLE UNTIL THE END OF SEPTEMBER 2017. THE DEALER ALSO STATED THAT IT WAS FINE FOR PEOPLE TO WAIT. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11006166

Incident

May 23, 2016

TL* THE CONTACT OWNED A 2010 LEXUS ES350. WHILE DRIVING 30 MPH, THE CONTACT FELL ASLEEP AND CRASHED THE VEHICLE INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SCHULTZ FORD W HAVERSTRAW, INC. LOCATED AT N ROUTE 9W US-9W, WEST HAVERSTRAW, NY 10993; (845) 947-2500 WHERE IT WAS DEEMED DESTROYED. THERE WERE NO INJURIES, BUT THE CONTACT WAS TAKEN TO THE HOSPITAL. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ID

11005917

Incident

Jul 4, 2013

Mileage

70,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (VALLEY LEXUS IN MODESTO, CA) AND PROVIDED THE CONTACT WITH A REPAIR APPOINTMENT SCHEDULED FOR SEPTEMBER 20, 2017. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WERE AVAILABLE AT THE DEALER'S. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/17/17 *BF *CN

NHTSA ID

11005349

Incident

May 23, 2016

TAKATA RECALL - THE LOCAL LEXUS OF GREENVILLE IN SC HAS BEEN VERY UNRESPONSIVE AND HAS CANCELLED APPOINTMENTS. OVER A YEAR LATER. WE KEEP GETTING LETTERS FROM LEXUS, BUT NO ONE IS FIXING IT.

NHTSA ID

11005280

Incident

Mar 1, 2016

BRAKES DO NOT STOP AS THEY SHOULD

NHTSA ID

11004926

Incident

Jul 9, 2017

Mileage

46,000 mi

2010 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE. *LD THE CONSUMER STATED THE MANUFACTURER PROVIDED A LOANER VEHICLE. THE LOANER VEHICLE DID NOT HAVE THE BAR CODE AFFIXED TO IT IN ORDER TO BE PROVIDED ENTRANCE INTO THE CONSUMER'S GATED COMMUNITY NOR, THE SUNPASS FOR TRAVEL ON HIGHWAYS. ALSO, ONLY ONE PERSON WAS PERMITTED TO DRIVE THE VEHICLE. UPDATED 07/10/2017*JS

NHTSA ID

11001030

Incident

May 4, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). WHILE DRIVING 50 MPH, THE CONTACT HAD TO ABRUPTLY DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO RESPOND. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. PRIOR TO THE CRASH, THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO STERLING MCCALL LEXUS (10025 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 995-2600) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 100,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11003686

Incident

May 23, 2016

Mileage

100,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (JACK INGRAM LEXUS IN MONTGOMERY, ALABAMA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/22/17*LJ THE CONSUMER STATED THE VEHICLE WAS DUE TO BE REPAIRED ON AUGUST 30, 2017.*JS

NHTSA ID

11003251

Incident

May 23, 2016