2018 Lexus ES350 Problems

The contact owns a 2018 Lexus ES350. The contact stated that while driving approximately 5 MPH and making a left turn into a parking lot, the vehicle suddenly experienced unintended acceleration driving to the opposite side of the parking lot before the vehicle shut off. The contact stated that moments later the vehicle was restarted and operated normally. The vehicle was taken to the local dealer who was unable to duplicate the failure. The mechanic was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 66,150.

CRUISE CONTROL WITH DISTANCE FOLLOWING. THIS SYSTEM WHEN ACTIVE AND BY DESIGN STOPS SLOWING THE VEHICLE AT AN ESTIMATED 25 MILES AN HOUR. THE OPERATOR IS EXPECTING THE VEHICLE TO COME TO A COMPLETE STOP AND IT DOES NOT. THIS IS A VERY SERIOUS SAFETY ISSUE AND NEEDS TO BE ADDRESSED IMMEDIATELY BEFORE REAR END COLLISIONS BECOME PROMINENT REGARDLESS IF DOCUMENTED IN MANUALS. SINCE THERE ARE TWO TYPES OF THIS SYSTEM THE OWNER MAY NOT KNOW WITH WHICH ONE THEY HAVE. SO IF YOU'RE COMING UP ON STOPPED TRAFFIC AND RELYING ON THE CAR TO STOP ITSELF FROM SAY 65 70 MILES AN HOUR, THE CAR SLOWS TO 25 MPH OR SO AND SUDDENLY AND UNEXPECTEDLY BRAKES RELEASE YOU'RE ON YOUR OWN WITH ONLY 50 FEET OR SO TO BRING THE CAR TO A COMPLETE PANIC STOP. INCREDIBALLY DANGEROUS. IT SHOULD BRING THE CAR TO A COMPLETE STOP IF NECESSARY. DATES OF OCCURANCE ARE VARIOUS

I WAS AT A STOPLIGHT AND THERE WERE A COUPLE VEHICLES IN FRONT OF ME. THE LIGHT WAS RED. I WAS A CAR LENGTH AND A HALF AWAY FROM THE VEHICLE DIRECTLY IN FRONT OF ME. AS SOON AS THE LIGHT TURNED GREEN, I SAW THE VEHICLES IN FRONT OF THE VEHICLE DIRECTLY IN FRONT OF ME PROCEED TO MOVE FORWARD, AND THE DRIVER IN FRONT OF ME TOOK HIS FOOT OFF OF HIS BRAKES, SO I THOUGHT HE WAS MOVING FORWARD AS WELL. SO THEN I DECIDED TO ACCELERATE TO ABOUT 5-10 MPH. BY THE TIME I REALIZED THE VEHICLE IN FRONT OF ME WASN'T MOVING FORWARD, MY CAR HIT HIS TRAIL-HITCH" (NOT HIS BACK BUMPER) AND THE FRONT OF MY CAR WAS DAMAGED, BUT I COULD DRIVE IT FROM THE SCENE OF THE ACCIDENT. THE BRAKE ASSIST OF MY 2018 LEXUS ES350 DID NOT ENGAGE. I THINK THE BRAKE ASSIST FUNCTION ON MY VEHICLE WAS FAULTY AND IT SHOULD'VE BEEN RECALLED AND FIXED, AS IT WOULD'VE STOPPED ME FROM GETTING INTO A CAR ACCIDENT IN THE FIRST PLACE HAD IT ENGAGED AND WORKED PROPERLY.

I WAS AT A STOPLIGHT AND THERE WERE A COUPLE VEHICLES IN FRONT OF ME. THE LIGHT WAS RED. I WAS A CAR LENGTH AND A HALF AWAY FROM THE VEHICLE DIRECTLY IN FRONT OF ME. AS SOON AS THE LIGHT TURNED GREEN, I SAW THE VEHICLES IN FRONT OF THE VEHICLE DIRECTLY IN FRONT OF ME PROCEED TO MOVE FORWARD, AND THE DRIVER IN FRONT OF ME TOOK HIS FOOT OFF OF HIS BRAKES, SO I THOUGHT HE WAS MOVING FORWARD AS WELL. SO THEN I DECIDED TO ACCELERATE TO ABOUT 5-10 MPH. BY THE TIME I REALIZED THE VEHICLE IN FRONT OF ME WASN'T MOVING FORWARD, MY CAR HIT HIS TRAIL-HITCH" (NOT HIS BACK BUMPER) AND THE FRONT OF MY CAR WAS DAMAGED, BUT I COULD DRIVE IT FROM THE SCENE OF THE ACCIDENT. THE BRAKE ASSIST OF MY 2018 LEXUS ES350 DID NOT ENGAGE. I THINK THE BRAKE ASSIST FUNCTION ON MY VEHICLE WAS FAULTY AND IT SHOULD'VE BEEN RECALLED AND FIXED, AS IT WOULD'VE STOPPED ME FROM GETTING INTO A CAR ACCIDENT IN THE FIRST PLACE HAD IT ENGAGED AND WORKED PROPERLY.

TL* THE CONTACT OWNS A 2018 LEXUS ES350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 52 MPH, THE ENGINE SUDDENLY SHUTOFF AND APPROXIMATELY 5 TO 10 SECONDS LATER, THE ENGINE SUDDENLY RESTARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER JOHNSON LEXUS LOCATED AT 5839 CAPITAL BLVD, RALEIGH, NC 27616, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. INFORMATION DOWN LOADED FROM THE VEHICLE?S COMPUTER INDICATED THAT THE DRIVER WAS DEPRESSING BOTH THE BRAKE AND ACCELERATOR PEDALS AT THE SAME TIME. THE CONTACT INDICATED THAT WAS NOT THE CASE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000. *LN *TR