2013 Lexus Gs 350 Owner Complaints

AS I WAS DRIVING IN THE EARLY MORNING, I OPENED THE MOONROOF. 5 MINUTES LATER I DECIDED TO CLOSE IT BECAUSE IT GOT COLD FAST IN THE CAR. UPON CLOSING, THE MOONROOF GLASS SELF EXPLODED AS I WAS DRIVING 40-45MPH. THE GLASS WAS EVERYWHERE. I HAD TO IMMEDIATELY PULL OVER AND ASSES WHY AND WHAT HAD HAPPENED. NOTHING HIT IT, NOTHING FELL ON IT, ALL I DID WAS OPEN AND CLOSE IT AND IT EXPLODED. AFTER FURTHER RESEARCH ONLINE, I REALIZED I WASN'T THE ONLY ONE THAT THIS HAS HAPPENED TO. I DECIDED TO SUBMIT MY COMPLAINT AS THIS IS A VERY SCARY AND DANGEROUS ISSUE.

NHTSA ID

11276831

Incident

Sep 15, 2019

Mileage

64,000 mi

MY AC COMPRESSOR HAS GONE OUT IN THIS CAR, IT IS ON BACKORDER THEY SAY BUT ITS BEEN TWO WEEKS IN ADDITION I HAVE CALLED SEVERAL LEXUS DEALERSHIPS INCLUDING THE MAIN LEXUS COMPANY AND THEY DONT HAVE ANY IN STOCK AND OVER 20+ ON BACK ORDER WHICH CLEARLY INDICATES THERE IS A FAULT IN THEM. I HAVE GONE 2 WEEKS WITH NO AC AND IM IN OKLAHOMA WHERE ITS 90+ DEGREE WEATHER

NHTSA ID

11222761

Incident

Jun 12, 2019

Mileage

48,500 mi

TODAY WHILE DRIVING DOWN A RESIDENTIAL STREET AT 30MPH, MY SUNROOF EXPLODED. UPON STOPPING AT A RED LIGHT, I OPENED MY SUNROOF VISOR A LITTLE, AND I OBSERVED MY SUNROOF WAS SHATTERED. IT WAS A LOUD POP, IN COMPARISON TO THE SOUND OF A SHOTGUN.

NHTSA ID

11221106

Incident

Jun 18, 2019

Mileage

111,320 mi

MY SUNROOF EXPLODED WHILE I WAS DRIVING DOWN A RESIDENTIAL STREET. I WAS DRIVING AT A SPEED OF 30MPH. I WAS THE ONLY CAR ON THE STREET WHEN I HEARD A LOUD POP; IT SOUNDED LIKE A SHOTGUN. AFTERWARDS, I HEARD A CACKLING SOUND COMING FROM THE TOP OF MY CAR. AS A MADE A COMPLETE STOP AT A RED LIGHT, I MOVED MY VISOR TO MY SUNROOF BACK AND ALL I SAW WAS SHATTERED GLASS. I IMMEDIATELY CLOSED THE VISOR TO MY SUNROOF. IT WAS THE MOST FRIGHTENING EXPERIENCE OF MY LIFE. MY SUNROOF EXPLODED AND NOW IT'S SHATTERED TO PIECES. I MADE IT HOME, BUT I CANNOT DRIVE MY CAR.

NHTSA ID

11221104

Incident

Jun 18, 2019

Mileage

111,320 mi

INFOTAINMENT NOTIFICATIONS ENTIRELY OBSCURE REAR CAMERA VIEW OF CARS. THIS IS TRUE OF ALL TOYOTA A D LEXUS MODELS USING THE INFOTAINMENT SYSTEM.

NHTSA ID

11204713

Incident

Apr 30, 2019

TL* THE CONTACT OWNS A 2013 LEXUS GS 350. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE COLLIDED WITH AN INDIVIDUAL IN A WHEELCHAIR. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND LOWER BACK. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS NOT SURE IF THE INDIVIDUAL SUSTAINED INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR BODY REPAIRS. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

11175034

Incident

Nov 7, 2017

TL* THE CONTACT OWNS A 2013 LEXUS GS 350. UPON INSPECTION, THE CONTACT DISCOVERED THAT FUEL WAS LEAKING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE TRUNK COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000.

NHTSA ID

11109616

Incident

Jul 1, 2018

Mileage

74,000 mi

THE DEALER SAID MY CAR HAVE NO RECALL IN TRY TO SALE ME A GAS CAP FOR 800 DOLLARS

NHTSA ID

11098104

Incident

May 25, 2018

TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT NOTICED AN INTERMITTENT FUEL LEAK IN THE REAR OF THE VEHICLE. IN ADDITION, THE STEERING WHEEL VEERED TO THE LEFT, AND THE SUSPENSION WAS UNSTABLE. WHILE OPERATING THE STEERING WHEEL, THE VEHICLE HESITATED AND SUDDENLY BRAKED WITHOUT WARNING. THE DEALER (LEXUS SANTA MONICA, 1501 SANTA MONICA BLVD, SANTA MONICA, CA 90404, (424) 231-6601) STATED THAT THE INJECTOR SEALS NEEDED TO BE INSPECTED; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER HAD NOT ISSUED A RECALL FOR THE FUEL SYSTEM. A TSB WAS ISSUED ON JANUARY 16, 2018 (L-TT-0237-18), WHICH AFFECTED 150 PRODUCTS, 1 BRAKE RECALL, 1 STEERING RECALL, 5 STEERING TSBS, AND 1 TSB FOR THE SUSPENSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ID

11097783

Incident

May 14, 2018

TL* THE CONTACT OWNED A 2013 LEXUS GS 350. WHILE DRIVING 40 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COST OF THE REPAIR WAS MORE THAN THE COST OF THE VEHICLE; THEREFORE, THE VEHICLE WAS DEEMED DESTROYED. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION THE FOLLOWING DAY. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 49,800.

NHTSA ID

11061635

Incident

Jan 2, 2018

Mileage

49,800 mi

REAR BRAKES WERE STICKING AND SQUEAKING. DEALER INSPECTED AND FOUND REAR CALIPER SLIDES SEIZED CAUSING REAR BRAKE PADS TO GET WORN TO 0 MM. CAR ONLY HAS 12K MILES. WHEN ASKED WHY, WAS TOLD, BECAUSE YOU DON'T DRIVE ENOUGH MILES PER YEAR.

NHTSA ID

11015571

Incident

Aug 9, 2017

TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT STATED THAT THE START ENGINE BUTTON AND THE RADIO BUTTON WERE DEFECTIVE. THE BUTTONS WERE CLOSE TOGETHER, WHICH CAUSED THE CONTACT TO DEPRESS THE START ENGINE BUTTON AND SHUT OFF THE ENGINE WHILE DRIVING 35 MPH. THE CONTACT WAS ABLE TO MOVE THE VEHICLE TO THE ROAD SHOULDER AND RESTART THE ENGINE. THE DEALER ADVISED THAT THE ISSUE COULD NOT BE CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 24,100.

NHTSA ID

10850675

Incident

Mar 12, 2016

Mileage

24,100 mi

TL* THE CONTACT OWNS A 2013 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARDRAIL BEFORE SPINNING OUT. THE SPEED OF THE VEHICLE EXCEEDED 100 MPH. THE DRIVER SUSTAINED INJURIES TO THE FACE AND THE FRONT PASSENGER SUSTAINED A LEFT KNEE INJURY. A POLICE REPORT WAS FILED AND MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. UPDATED 11/06/15*LJ

NHTSA ID

10776550

Incident

Sep 21, 2015

Mileage

13,000 mi

AS THE CAR WAS PULLING OUT OF THE DRIVING SPOT AND MAKING ITS WAY, SEVERE BLACK ICE WAS PREVENTING CONTROL. THE CAR SEEMED TO HAVE ACTIVATED SOME ANTI-SKIDDING MECHANISM. THE CAR WAS STOPPED THEN. FROM A RESTING, ZERO SPEED POSITION, THE CAR SLID ON BLACK ICE ABOUT A FOOT OR LESS AND WAS STOPPED BY A SIDE IMPACT BETWEEN THE RIGHT WHEEL AND THE CURB. THE CAR WAS THEN DRIVEN BACK A FEW FEET TO ITS PARKING SPOT AND PARKED BECAUSE OF WEATHER CONDITIONS. UPON CLEARING AND DRIVING AGAIN, SOMETHING WRONG SEEMED TO HAVE HAPPENED TO THE STEERING. THE CAR WAS DRIVEN SLOWLY AND CAREFULLY TO THE DEALER WHO DETERMINED THAT THERE WAS DAMAGE TO THE TIE RODS (BENDING) AND THE STEERING COLUMN, DAMAGE IN EXCESS OF $5,200. THIS IS COMPLETELY UNJUSTIFIED BY THE EVENT AND POINTS TO A DANGEROUS FLAW IN THE CAR - EITHER DESIGN OR MATERIAL. AN INSPECTOR PULLED THE CRASH DATA FROM THE CAR BUT LEXUS IS NOT AVAILABLE TO EXPLAIN IT TO US, INDICATING IT MAY TAKE 30 DAYS FOR THEIR ANALYSIS. IN THE MEANTIME, THE LEXUS DEALER NEEDS HIS LOANER CAR BACK. MOST IMPORTANTLY, THIS CAR ENDANGERS LIVES AND THE MODEL SHOULD BE IMMEDIATELY PULLED OUT OF CIRCULATION. LEXUS IS NOT BEING APPROPRIATELY RESPONSIVE. *TR

NHTSA ID

10679725

Incident

Jan 12, 2015

Mileage

11,000 mi

SAFETY RECALL SENT MAY 22 2014 REGARDING BRAKE PEDAL LOAD SENSING SWITCH. AFTER SEVERAL CALLS AND ATTEMPTED APPOINTMENTS LEXUS STATES THEY DO NOT HAVE THE PART TO FIX THE DEFECTIVE DEVICE AND I NEED TO WAIT UNTIL PART IS AVAILABLE. CURRENTLY 8 MONTHS AND COUNTING WITHOUT A FIX IN PLACE. *TR

NHTSA ID

10672349

Incident

May 22, 2014

CONTINUED PROBLEM WITH THE BRAKES LOUD GROWLING NOISE WHEN LIGHT FOOT PRESSURE IS APPLIED OR LET UP AND THE CAR IS STOPPED. WAS INFORMED BY THE DEALER THAT IS NORMAL FOR ALL NEW LEXUS MODELS. IT APPEARS TO ME THAT THE DEALER DOES NOT WANT TO ADDRESS THE PROBLEM. *TR

NHTSA ID

10663218

Incident

Dec 18, 2013

Mileage

5,000 mi

TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V270000 (BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE DEALER INFORMED THAT THE PART WOULD NOT BECOME AVAILABLE UNTIL MID AUGUST OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10617871

Incident

Jul 10, 2014

ON JULY 14, 2014, I WAS DRIVING AT 70 MILES PER HOUR IN THE MIDDLE LANE OF A BUSY INTERSTATE WHEN THE ENGINE OF OUR LEXUS GS 350 UNEXPECTEDLY SHUT DOWN. DESPITE HEAVY TRAFFIC, I WAS ABLE TO PULL OVER, WITHOUT INCIDENT, INTO THE MEDIAN EMERGENCY LANE WHERE THE CAR CAME TO A HALT. I CALLED THE DEALERSHIP AND WAS ADVISED BY THE SERVICE DEPARTMENT THAT IT WOULD HAVE IT TOWED TO THEM. I WAS ALSO INFORMED THAT NO LOANER VEHICLE WAS AVAILABLE. BECAUSE I WAS EN ROUTE TO PICK UP FAMILY ARRIVING SOON AT THE AIRPORT, I RESTARTED THE CAR AND WAITED SEVERAL MINUTES TO ENSURE THE ENGINE KEPT RUNNING. I WAS ABLE TO PROCEED, PICK UP FAMILY, AND RETURN. THE FOLLOWING DAY, THE DEALERSHIP PICKED UP THE CAR FOR EVALUATION. THE CAUSE OF THE ENGINE SHUT DOWN HAS NOT BEEN DETERMINED AT THIS TIME. *TR

NHTSA ID

10616283

Incident

Jul 14, 2014

Mileage

8,500 mi

ON 8/22/13 , I WAS DRIVING ON THE STREET ABOUT 30 MILES PER HOUR . THE CAR WAS BRAKED AND LOCKED UP ALL BY IT SELF . MY FOOT WAS ON THE ACCELERATOR AT THE TIME AND NOT ON THE BRAKE . THE BRAKE LIGHT LITE UP ON THE DASH BOARD AND THE I PRESS THE ACCELERATOR BUT THE CAR WOULD NOT MOVE . WHEN I PUT MY FOOT ON THE BRAKE PADDLE , THE CAR WOULD GO UNTIL IT HIT ABOUT 10 MILES PER HOUR THEN LOCKED UP AGAIN . I HAD IT TOWED TO THE LEXUS SERVICE CENTER AROUND 10 PM . THE SERVICE CENTER WAS CLOSED BUT THE BRAKE UNLOCKED BY ITSELF . I DROVE HOME AND DRIVE TO THE LEXUS DEALER NEXT DAY . LEXUS SERVICE DROVE THE CAR OVER 100 MILES AND CAN NOT FIND THE PROBLEM . ON 9/5/2913 AROUND 8:30 PM , THE CAR LOCKED UP AGAIN . NEXT DAY , THE CAR WAS WORKING OK . 9/7/13 AROUND 11:30 AM , I WAS DRIVING 65 MPH ON THE 605 FREEWAY . THE BRAKE LOCKED UP AGAIN . I WAS ALMOST REAR ENDED . TOW TO CERRITOS LEXUS DEALER , THEY CALL ME AND COULD NO FIND ANY PROBLEM . THEY INSISTED THE CAR IS SAFE . 9/12/13 , THE CAR LOCKED UP AGAIN ON THE WAY HOME . *TR

NHTSA ID

10550502

Incident

Aug 22, 2013

Mileage

9,414 mi

TL* THE CONTACT OWNS A 2013 LEXUS GS350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE LOW BEAM HEADLIGHTS FAILED TO PROJECT ADEQUATE ILLUMINATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THE HEADLIGHTS COULD NOT BE READJUSTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 200. UPDATED 12/4/13*CN

NHTSA ID

10549537

Incident

Oct 10, 2013

Mileage

200 mi

I PURCHASED A NEW LEXUS GS 350 2013 AND IT JUST MADE IT OVER 10K MILES AND I HAVE ALREADY BEEN STRANDED IN MY HOUSE WITH NO CAR 2XS. THE BATTERY HAS DIED AND THE CAR WOULD NOT MOVE. NO LIGHTS WERE LEFT ON AND ON BOTH OCCASIONS LEXUS SAID THE SAME. HERE I STAND INSIDE MY HOUSE WITH NO VEHICLE. FROM ONE DAY TO ANOTHER - I HAD NO CAR. ITS NEEDLESS TO SAY THAT I PAY A "GENEROUS" AMOUNT OF $$$$$ A MONTH; THEREFORE, I WOULD HAVE NOT EXPECT THIS FROM LEXUS. MAYBE KIA. WHO KNOWS ANYMORE. *TR

NHTSA ID

10548217

Incident

Jul 8, 2013

Mileage

4,500 mi

I WAS DRIVING ON US 93S ON GOLDEN VALLEY, ARIZONA IN MY LEXUS 350 WHEN I NOTICED THE TIRE PRESSURE WARNING LIGHT CAME ON. SOON AFTER THE VEHICLE STARTED GETTING WOBBLY SO I SLOWED DOWN AND PUT MY BLINKING LIGHT. A MINUTE LATER, THE CAR SHOOK AS IF WE WERE RIDING A RECTANGULAR TIRE AND HEARD A LOUD BANG WHEN THE LEFT DRIVER SIDE REAR TIRE BLEW OUT. WE WERE AT A HIGH SPEED WITH CARS AND TRUCKS WHEEZING BY AT 75-80 MPH, NO APPRECIABLE SHOULDER, SO I DROVE THE CAR ABOUT HALF A MILE TO A ROADSIDE DELI. THE TIRE WAS A DUNLOP SP SPORT 5000, RUN FLAT, WITH 16,9000 MILES ON IT. ORIGINAL TIRE BY LEXUS. CALLED THE DUNLOP, GOODYEAR TIRE COMPANY AND REPORTED THE BLOW OUT INCIDENT BUT THEY REFUSE TO HONOR THE GUARANTEE BLAMING ME FOR THE BLOW OUT. THE BLOW OUT CAUSED DAMAGE TO THE CAR TOO PUTTING A HOLE THROUGH THE WHEEL WELL.

NHTSA ID

10520301

Incident

May 21, 2013

Mileage

16,900 mi

I PURCHASED MY BRAND NEW LEXUS ES 350 LESS THAN THREE WEEKS AGO. THE CAR HAS LESS THAN 500 MILES. THE CAR WAS SITTING IN MY GARAGE FOR THREE DAYS AND NOW IS COMPLETELY DEAD. HAD TO CALL ROAD SIDE ASSISTANCE. THE BATTERY WAS COMPLETELY DEAD AND THE CAR COULD NOT START. THE ISSUE WITH THE BATTERY IS NOT DUE TO ANY LIGHTS BEING ON. THE CAR LIGHTS WERE COMPLETELY OFF BUT BATTERY DRAINED ANYWAY. I JUST FOUND OUT FROM OTHER LEXUS OWNERS THAT THIS IS A FLAW WITH LEXUS CARS. THE BATTERY RUNS OUT DUE TO SOME MALFUNCTION. *TR

NHTSA ID

10490245

Incident

Dec 27, 2012

Mileage

500 mi

TL* THE CONTACT OWNS A 2013 LEXUS ES350 (N/A). THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN HE FELT AN UNEXPECTED INCREASE IN ACCELERATION. THE VEHICLE WOULD SLOW DOWN AFTER THE BRAKE PEDAL WAS ENGAGED. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED OF THE MALFUNCTION. THE APPROXIMATE FAILURE MILEAGE WAS 300.

NHTSA ID

10488660

Incident

Nov 30, 2012

Mileage

300 mi

TL* THE CONTACT OWNS A 2013 LEXUS GS350. THE CONTACT STATED THAT THE VOICE COMMAND FEATURE DID NOT OPERATE PROPERLY. AS A RESULT, THE CONTACT HAD TO ENTER THREE HAND COMMANDS INSTEAD OF BEING ABLE TO USE HER VOICE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SYSTEM OPERATED THE WAY IT WAS DESIGNED. THE CONTACT WAS ALSO REFERRED TO THE MANUFACTURER, WHO DID A SIMULATION AND AGREED THAT CERTAIN HAND COMMANDS WERE NECESSARY. THE MANUFACTURER ALSO STATED THAT THE FEATURE WAS OPERATING AS DESIGNED. THE CONTACT FELT THAT SHE SHOULD NOT HAVE TO USE HAND COMMANDS AND FELT UNSAFE WHEN DOING SO. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 1,100. UPDATED 10/3/12 *CN UPDATED 10/04/12

NHTSA ID

10465414

Incident

May 24, 2012

Mileage

1,100 mi