RoadVitals

2013 Lexus Gs 350

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
26
Latest Oct 19, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Jan 13, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4
4 injuries, 0 deaths reported

Overview

Our database contains 26 NHTSA owner-reported complaints for the 2013 Lexus Gs 350, most frequently naming the brakes, body & structure and fuel system categories. 3 safety recalls have been issued covering this model year; and 363 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes515.2%
  • Body & structure412.1%
  • Fuel system39.1%
  • Steering39.1%
  • Driver assistance39.1%
  • Electrical39.1%
  • Airbags26.1%
  • Engine26.1%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V012000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Jan 13, 2020
1,830,752 units potentially affected
The defect: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
The risk: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
The remedy: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Toyota Motor Engineering & ManufacturingManufacturer number 20TB02/20TA02/20LB01View on NHTSA.gov
14V270000

SERVICE BRAKES, HYDRAULIC; SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

May 22, 2014
10,462 units potentially affected
The defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013 Lexus GS 350 vehicles manufactured June 8, 2012, through December 26, 2012. In the affected vehicles, the switch that senses the amount of pressure that the driver is applying to the brake pedal may fail.
The risk: If the switch fails, the vehicle may begin braking without the driver's input, and without illuminating the brake lights, increasing the risk of a crash.
The remedy: Toyota will notify owners, and dealers will replace the brake pedal support assembly which includes the brake pedal load sensing switch, free of charge. Toyota sent owners an interim notification letter in late June 2014 to advise owners of the recall. Owners received a second letter after the remedy parts were available in mid-July. Owners may contact Toyota customer service at 1-800-331-4331.
Toyota Motor Engineering & ManufacturingView on NHTSA.gov
12V221000

STEERING

May 16, 2012
663 units potentially affected
The defect: TOYOTA IS RECALLING CERTAIN MODEL YEAR 2013 LEXUS GS350 VEHICLES, MANUFACTURED FROM DECEMBER 12, 2011, THROUGH FEBRUARY 7, 2012. THE STEERING CONTROL ELECTRONIC CONTROL UNIT (ECU) PROGRAMMING FOR THE VARIABLE GEAR RATIO STEERING (VGRS) SYSTEM COULD CAUSE THE STEERING WHEEL TO BECOME OFF-CENTERED WHEN RESTARTING IMMEDIATELY AFTER THE VEHICLE IS PARKED WITH THE STEERING WHEEL TURNED.
The risk: IF THIS OCCURS, THE DRIVER MAY NOT REALIZE THAT THE STEERING WHEEL IS OFF-CENTERED WHEN PULLING FROM A PARKED POSITION, THE VEHICLE COULD MANEUVER IN AN UNEXPECTED DIRECTION, RESULTING IN A CRASH.
The remedy: TOYOTA WILL NOTIFY OWNERS, AND LEXUS DEALERS WILL UPDATE THE VGRS SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 7, 2012. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Toyota Motor Engineering & ManufacturingView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 26
Filed Oct 19, 2019

AS I WAS DRIVING IN THE EARLY MORNING, I OPENED THE MOONROOF. 5 MINUTES LATER I DECIDED TO CLOSE IT BECAUSE IT GOT COLD FAST IN THE CAR. UPON CLOSING, THE MOONROOF GLASS SELF EXPLODED AS I WAS DRIVING 40-45MPH. THE GLASS WAS EVERYWHERE. I HAD TO IMMEDIATELY PULL OVER AND ASSES WHY AND WHAT HAD HAPPENED. NOTHING HIT IT, NOTHING FELL ON IT, ALL I DID WAS OPEN AND CLOSE IT AND IT EXPLODED. AFTER FURTHER RESEARCH ONLINE, I REALIZED I WASN'T THE ONLY ONE THAT THIS HAS HAPPENED TO. I DECIDED TO SUBMIT MY COMPLAINT AS THIS IS A VERY SCARY AND DANGEROUS ISSUE.

NHTSA ID
11276831
Incident
Sep 15, 2019
Mileage
64,000 mi
Filed Jun 26, 2019

MY AC COMPRESSOR HAS GONE OUT IN THIS CAR, IT IS ON BACKORDER THEY SAY BUT ITS BEEN TWO WEEKS IN ADDITION I HAVE CALLED SEVERAL LEXUS DEALERSHIPS INCLUDING THE MAIN LEXUS COMPANY AND THEY DONT HAVE ANY IN STOCK AND OVER 20+ ON BACK ORDER WHICH CLEARLY INDICATES THERE IS A FAULT IN THEM. I HAVE GONE 2 WEEKS WITH NO AC AND IM IN OKLAHOMA WHERE ITS 90+ DEGREE WEATHER

NHTSA ID
11222761
Incident
Jun 12, 2019
Mileage
48,500 mi
Body & structure
Filed Jun 19, 2019

TODAY WHILE DRIVING DOWN A RESIDENTIAL STREET AT 30MPH, MY SUNROOF EXPLODED. UPON STOPPING AT A RED LIGHT, I OPENED MY SUNROOF VISOR A LITTLE, AND I OBSERVED MY SUNROOF WAS SHATTERED. IT WAS A LOUD POP, IN COMPARISON TO THE SOUND OF A SHOTGUN.

NHTSA ID
11221106
Incident
Jun 18, 2019
Mileage
111,320 mi
Body & structure
Filed Jun 19, 2019

MY SUNROOF EXPLODED WHILE I WAS DRIVING DOWN A RESIDENTIAL STREET. I WAS DRIVING AT A SPEED OF 30MPH. I WAS THE ONLY CAR ON THE STREET WHEN I HEARD A LOUD POP; IT SOUNDED LIKE A SHOTGUN. AFTERWARDS, I HEARD A CACKLING SOUND COMING FROM THE TOP OF MY CAR. AS A MADE A COMPLETE STOP AT A RED LIGHT, I MOVED MY VISOR TO MY SUNROOF BACK AND ALL I SAW WAS SHATTERED GLASS. I IMMEDIATELY CLOSED THE VISOR TO MY SUNROOF. IT WAS THE MOST FRIGHTENING EXPERIENCE OF MY LIFE. MY SUNROOF EXPLODED AND NOW IT'S SHATTERED TO PIECES. I MADE IT HOME, BUT I CANNOT DRIVE MY CAR.

NHTSA ID
11221104
Incident
Jun 18, 2019
Mileage
111,320 mi
Filed Apr 30, 2019

INFOTAINMENT NOTIFICATIONS ENTIRELY OBSCURE REAR CAMERA VIEW OF CARS. THIS IS TRUE OF ALL TOYOTA A D LEXUS MODELS USING THE INFOTAINMENT SYSTEM.

NHTSA ID
11204713
Incident
Apr 30, 2019
Airbags
Filed Feb 7, 2019
Crash reported1 injury reported

TL* THE CONTACT OWNS A 2013 LEXUS GS 350. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE COLLIDED WITH AN INDIVIDUAL IN A WHEELCHAIR. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND LOWER BACK. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS NOT SURE IF THE INDIVIDUAL SUSTAINED INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR BODY REPAIRS. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID
11175034
Incident
Nov 7, 2017
Fuel systemInterior & seats
Filed Jul 5, 2018

TL* THE CONTACT OWNS A 2013 LEXUS GS 350. UPON INSPECTION, THE CONTACT DISCOVERED THAT FUEL WAS LEAKING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE TRUNK COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000.

NHTSA ID
11109616
Incident
Jul 1, 2018
Mileage
74,000 mi
Fuel systemInterior & seatsSteering
Filed May 26, 2018

THE DEALER SAID MY CAR HAVE NO RECALL IN TRY TO SALE ME A GAS CAP FOR 800 DOLLARS

NHTSA ID
11098104
Incident
May 25, 2018

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

23LE04- Multiple

SERVICE BRAKES

DP: Although the Brake Booster and Brake Booster Pump Assembly are covered by Lexus?s New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs in the subject vehicles related to certain internal malfunctions of the Brake Booster Pump Assembly and/or Brake Booster, depending on the model.

23LE01

FUEL SYSTEM, GASOLINE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repaired under Safety Recall 20LA01 or Special Service Campaign 21LC01. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.

LSB000523

ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE; FUEL SYSTEM, GASOLINE

TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list analysis may reveal positive fuel trims including a no pressure condition verified by a manual fuel pressure gauge. Follow the Repair Procedure in this bulletin to address these conditions.

19LE05 Technical

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

19LE05 Dealer Pa

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DP: Customer Support Program 19LE05 expired December 1, 2022.

KLG Technical In

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus Gs 350 by model year
YearComplaintsRecallsInvestigationsIssue Index
2020000—
2019020—
2018120—
2017410—
2016300—
2015151036.2
2014161050.1
2013Viewing263050.9
2012000—
2011430—
2010730—
2009830—
2008194053.2
2007575159.4
2006111—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.