RoadVitals

2014 Lexus Gs 350

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
16
Latest Feb 25, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jan 13, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
5
2 injuries, 0 deaths reported

Overview

Our database contains 16 NHTSA owner-reported complaints for the 2014 Lexus Gs 350, most frequently naming the engine, fuel system and steering categories. 1 safety recall has been issued covering this model year; and 283 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine315.0%
  • Fuel system315.0%
  • Steering315.0%
  • Brakes210.0%
  • Electrical210.0%
  • Interior & seats210.0%
  • Powertrain (other)210.0%
  • Visibility15.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V012000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Jan 13, 2020
1,830,752 units potentially affected
The defect: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
The risk: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
The remedy: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Toyota Motor Engineering & ManufacturingManufacturer number 20TB02/20TA02/20LB01View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 16
Steering
Filed Feb 25, 2023

Intermittent issue with steering getting stuck at highway speeds. Jolts back into place after a few seconds. No warning lights on display. Mechanic unable to replicate it since it happens intermittently.

NHTSA ID
11509115
Incident
Feb 25, 2023
Steering
Filed Jan 3, 2021

I PURCHASED A USED 2014 LEXUS GS350 F-SPORT IN LATE 2019. NOT LONG AFTER PURCHASE I ALWAYS NOTICED THAT THE STEERING WHEEL WAS NEVER STRAIGHT, SEEMED A LITTLE TO THE RIGHT AND WHEN DRIVING ON FREEWAY THE STEERING WHEEL WOULD FEEL AS IF IT STICKS A LITTLE TO THAT POSITION AND WHEN TRYING TO ALIGN THE CAR TO THE LANE, I HAVE TO USE A LITTLE STRENGTH JUST FOR THE STEERING TO MOVE A LITTLE AND THEN IT WOULD FEEL LIKE IT PULLS TO THE OPPOSITE DIRECTION. EVERY TIME THAT HAPPENS IT LOOKS LIKE I'M SWERVING FOR NO REASON AND FEELS VERY UNSAFE SPECIALLY WHEN OTHER VEHICLES ARE NEXT TO ME. I TOOK THE CAR TO THE DEALERSHIP TO GET AN ALIGNMENT AND THE PROBLEM DIDN'T GO AWAY AND THE STEERING WHEELS WAS STILL FACING TOWARD THE RIGHT. SO I TOOK IT BACK FOR A SECOND TIME AND THEY RE DID THE ALIGNMENT ALONG WITH TEST DRIVING IT AND COULDN'T DUPLICATE THE PROBLEM. THEY SAID THE CAR WAS FINE. I REPLACED THE REAR TIRES AS THEY WERE GETTING A LITTLE LOW AND THINKING MAYBE SOMEHOW THEY HAD SOMETHING TO DO WITH THE ALIGNMENT AFTER REPLACING THE TIRES THE ISSUE HAS ACTUALLY GOTTEN MORE CONSISTENT AND IT'S GETTING VERY ANNOYING. BESIDES ANNOYING I DON'T FEEL SAFE DRIVING IT, BUT I DON'T HAVE A CHOICE AT THE MOMENT. FORTUNATE TO NOT HAVE BEEN INVOLVED IN ANY ACCIDENTS BUT I'M SCARED OF DRIVING IT IN THE RAIN OR ON LONG TRIPS.

NHTSA ID
11386316
Incident
Oct 5, 2019
Interior & seats
Filed Oct 9, 2020

PASSENGER SEAT FRAME HAD TO BE REPLACED AT MY COST BECAUSE IT WAS SENDING A FAULTY SIGNAL TO AIR BAG AND THE ONLY WAY THE DEALER COULD ERASE THE AIR BAG CODE WAS TO REPLACE THE SEAT FRAME AT A COST OF $1500 ALSO WITH THE SEATS, THE DRIVER SEAT SLIDES BACK AND FORTH WHEN APPLYING THE BRAKES APPROXIMATELY 1 INCH MAKING FOR AN UNSAFE PROCEDURE WHEN APPLYING BRAKES. IT STARTLES THE DRIVER AND CAUSES A SEVERE DISTRACTION. THE SEAT WILL SLIDE BACK AND FORTH UNTIL THE VEHICLE COMES TO A COMPLETE STOP, WHICH MAKES APPLYING CONSTANT PRESSURE ON THE BRAKE PEDAL TO BE IMPOSSIBLE.

NHTSA ID
11363541
Incident
Sep 25, 2020
Mileage
52,000 mi
Fuel system
Filed Aug 21, 2020
Crash reported1 injury reported

TL* THE CONTACT OWNED A 2014 LEXUS GS 350. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, LEFT APPROACHING AN ON RAMP, THE VEHICLE BEGAN TO SHUDDER AND STALLED OUT WHILE THE ACCELERATED PEDAL WAS DEPRESSED. THE VEHICLE HESITATED TO ACCELERATE CAUSING ANOTHER VEHICLE TO CRASH INTO THE CONTACTS VEHICLE CAUSING THE VEHICLE TO SPIN IN 360 AND END UP IN THE MIDDLE OF THE ROAD. ALL AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE CONTACT RECEIVED MEDICAL ATTENTION. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST AND WENT TO THE HOSPITAL THE FOLLOWING DAY. THE POLICE TOWED THE VEHICLE TO A LOT AND DEEMED THE VEHICLE A TOTAL LOSS. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED THAT HE RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) WHICH COULD BE A POSSIBLE SOLUTION TO THE FAILURE THAT OCCURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,250.

NHTSA ID
11350627
Incident
Aug 21, 2020
Mileage
6,250 mi
Fuel system
Filed Jul 19, 2020

A RECALL NOTICE WAS ISSUED ON JANUARY 12, 2020 TO REPLACE THE FUEL PUMP ON MY LEXUS. I CONTACTED PARKPLACE LEXUS IN GRAPEVINE, TEXAS TWICE AND MOST RECENTLY ABOUT A MONTH AGO AND WAS TOLD THAT THE PARTS HAVE NOT YET ARRIVED. I WAS TOLD THAT THE FUEL PUMP COULD FAIL ABRUPTLY WHILE THE CAR IS BEING DRIVEN POTENTIALLY CAUSING AN ACCIDENT.

NHTSA ID
11340263
Incident
Jan 12, 2020
Fuel system
Filed May 24, 2020

THERE'S A RECALL ON MY CAR FOR THE FUEL PUMP WHICH I WAS NOTIFIED LAST MONTH ABOUT THIS ISSUE. THEY ARE STILL WORKING ON A SOLUTION FOR THE ISSUE BUT THIS ISN'T HAPPENING AS QUICK AS IT SHOULD. I'M CONCERNED DRIVING KNOWING THAT MY CAR COULD POSSIBLY STALL AT ANY MOMENT AS I DRIVE ON ONE THE BUSIEST FREEWAYS IN DALLAS ON A DAILY BASIS. I WOULD LIKE TO SEE IF I COULD HAVE THIS REPAIR EXPEDITED AS I AM CONCERNED FOR MY SAFETY AT THIS POINT. *TR

NHTSA ID
11325710
Incident
Apr 1, 2020
Electrical
Filed Feb 26, 2019

BOTH FRONT DOOR LOCK ACTUATORS STOPPED WORKING WITHIN A WEEK JUST AFTER 65,000 MILES. THERE ARE MANY MANY OTHERS OUT THERE COMPLAINING ABOUT THIS SAME ISSUE FOR THIS GENERATION GS350. HOPE TO SEE LEXUS RECALL TO MAINTAIN QUALITY AND RELIABILITY REPUTATION. THE REPAIR COSTS ARE VERY UNREASONABLE.

NHTSA ID
11182651
Incident
Feb 2, 2018
Mileage
65,000 mi
Electrical
Filed Jan 30, 2019

BOTH FRONT DOOR LOCK ACTUATORS ARE NOT WORKING. THEY FAILED WITHIN DAYS AT 60,000 MILES. COST TO REPLACE BY DEALER IS PROHIBITIVE. I HAVE FOUND OUT THAT THS IS A COMMON ISSUE BRAND WISE.

NHTSA ID
11173179
Incident
Oct 1, 2018
Mileage
60,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LSB000523

ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE; FUEL SYSTEM, GASOLINE

TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list analysis may reveal positive fuel trims including a no pressure condition verified by a manual fuel pressure gauge. Follow the Repair Procedure in this bulletin to address these conditions.

23LE01

FUEL SYSTEM, GASOLINE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repaired under Safety Recall 20LA01 or Special Service Campaign 21LC01. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.

19LE05 Dealer Pa

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DP: Customer Support Program 19LE05 expired December 1, 2022.

KLG Dealer Packa

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DP: Limited Service Campaign KLG expired December 01, 2022

19LE05 Technical

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

KLG Technical In

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus Gs 350 by model year
YearComplaintsRecallsInvestigationsIssue Index
2020000—
2019020—
2018120—
2017410—
2016300—
2015151036.2
2014Viewing161050.1
2013263050.9
2012000—
2011430—
2010730—
2009830—
2008194053.2
2007575159.4
2006111—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.