RoadVitals

2015 Lexus Gs 350

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
15
Latest Mar 14, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jan 13, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
2 injuries, 0 deaths reported

Overview

Our database contains 15 NHTSA owner-reported complaints for the 2015 Lexus Gs 350, most frequently naming the steering, electrical and brakes categories. 1 safety recall has been issued covering this model year; and 240 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Steering423.5%
  • Electrical317.6%
  • Brakes211.8%
  • Body & structure211.8%
  • Other / unspecified15.9%
  • Tires & wheels15.9%
  • Visibility15.9%
  • Driver assistance15.9%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V012000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Jan 13, 2020
1,830,752 units potentially affected
The defect: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
The risk: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
The remedy: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Toyota Motor Engineering & ManufacturingManufacturer number 20TB02/20TA02/20LB01View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 15
BrakesSteering
Filed Mar 14, 2023

Steering: Car pulls to the right when travelling above 50mph. Done 4 wheels alignment at Lexus dealership already but the problem still persists. Technician said the steering rack is the problem but refused to acknowledge that it's the common issue with this car! Brakes: The 2-piece rotor makes clicking noise at low speed. the break pads make loud squeal noise every time the paddle pressed. This is a very common issue with Lexus 2 piece rotors but Lexus refused to acknowledge.

NHTSA ID
11511899
Incident
Mar 14, 2023
Steering
Filed Nov 1, 2021

Car darts while attempting to hold the steering in place. Feels like it sticks and when attempting to correct it over-corrects.

NHTSA ID
11438897
Incident
Nov 1, 2021
Steering
Filed Sep 16, 2021

After driving a while 30 minutes or so steering intermittently stiffens especially in turns loss of power steering. Creating very dangerous situation especially if you are yielding. It can cause a very bad accident situation as you may loose control driving control. It is an electronic steering.

NHTSA ID
11433285
Incident
Sep 12, 2021
Body & structure
Filed Jan 4, 2021

DRIVER DOOR POWER LOCK ACTUATOR DOESNT WORK. WILL NOT WORK AT ALL WITH POWER LOCK BUTTON OR KEY FOB. WILL ONLY WORK MANUALLY BUT ONLY AFTER SEVERAL ATTEMPTS OR GIGGLING IT STRONGLY. ALSO WILL NOT OPEN WHEN USING THE HANDLE. YOU MUST KEEP TRYING TO WIGGLE IT TO GET IT TO OPEN. HAZARDOUS CONDITION AS IT TAKES A WHILE TO GET IT TO OPEN. THIS IS A WELL KNOWN PROBLEM WITH THEM.

NHTSA ID
11386468
Incident
Jan 1, 2020
Mileage
45,000 mi
ElectricalEngineFuel system
Filed Sep 24, 2020
Crash reported2 injuries reported

I PURCHASED MY VEHICLE 2018 AND WITHIN APPROX. A MONTH I WAS INVOLVED IN AN ACCIDENT ON THE FREEWAY WHERE MY VEHICLE STALLED WHICH RESULTED IN MAJOR DAMAGES TO MY CAR . I COULDN'T EXPLAIN WHAT HAPPENED BECAUSE I DIDN'T KNOW AT THE TIME. PRIOR TO THE ACCIDENT I SPOKE TO THE DEALERSHIP AND REPORTED THAT THE CHECK ENGINE LIGHT WOULDN'T TURN OFF AND HE STATED IT PROBABLY NEEDED TUNEUP . CAR FELT ROUGH. ACCIDENT RESULTED IN VEHICLE REPAIR AND ME W/O A CAR. THE AIR BAG DID NOT DEPLOY, ENTIRE FRONT CAR SMASHED IN. AFTER VEHICLE WAS RESTORED ENGINE LIGHT AND TIRE PRESSURE LIGHTS REMAIN ON , HAD TO TAKE CAR TO LEXUS DEALERSHIP (NORTH PARK) WHERE IT WAS MAINTENENCE. WHEN I PICKED IT UP CAR SOUNDED STRANGELY LOUD AND AS I WAS DRIVING OFF THE CAR STALLED AGAIN. NOBODY WAS AVAILABLE TO HELP ME AND I ENDED UP TAKING CAR HOME . THE FOLLOWING DAY I SPOKE TO TWO MANAGERS AND EXPRESSED MY CONCERNS .MY CAR WAS THEN PICKED UP FROM MY HOME AND TAKEN TO LEXUS DEALERSHIP WHERE ANOTHER THOROUGH INSPECTION WAS COMPLETED. LONG STORY SHORT THEY FOUND SOMETHING WRONG AND HAVE ME AN ESTIMATE IN WHICH I PAID A SIGNIFICANT AMOUNT OF MONEY. SINCE THEN MY CAR IS INSPECTED TIMELY AND TO THIS DAY ENGINE LIGHTS AND OTHER LIGHTS ARE ON AND NOBODY WILL DO ANYTHING BUT TAKE MY MONEY TO REPLACE MISC ITEMS! NOW I JUST READ THERE IS A RECALL WHICH EXPLAINS EVERYTHING AND FOR ONCE IT MAKES SENSE THAT THIS " LUXURY "CAR SOLD TO ME WAS A LEMON AND A VERY EXPENSIVE ONE AT THAT WITH ALL THE REPAIRS AND JUST FEELING SAFE IN MY VEHICLE WHILE I'M DRIVING! I'VE REACHED OUT TO LEXUS AND NOBODY RETURNS CALLS OR ACT LIKE THEY ARE NOT FAMILIAR WITH A RECALL FOR MY CAR. IN THE MEANTIME, EVERYB TIME I DRIVE THE CAR I FEAR THAT IT WILL STALL AGAIN FOR THE 4TH TIME AND MAYBE ME AND MY SON WON'T BE SO LUCKY! WHEN IT STOPPED ON THE FREEWAY IT WAS SUDDEN AND IN HEAVY TRAFFIC . EVERY NOW AND THEN MY CAR WON'T START .

NHTSA ID
11360850
Incident
Jul 6, 2018
Mileage
36,000 mi
Tires & wheels
Filed May 28, 2020

BRIDGESTONE TURANZA 400-02 235/40 19 TIRE TREAD SEPARATED FROM THE SIDE WALL EXPOSING STEEL BELTS. THE FIRST ONE AT 19K MILES / 12/21/2019 (THOUGHT IT WAS JUST A BAD TIRE AND BOUGHT ANOTHER FROM STERLING MCCALL LEXUS IN HOUSTON TEXAS) THE SECOND AT 23K MILES 05/28/2020. NOW THAT'S A PROBLEM. PURCHASE THE CARE FROM STERLING MCCALL LEXUS PRE OWNED WITH NEW TIRES ON THE CAR. TALKED TO SEVERAL LEXUS SERVICE MEMBERS AND THEY ARE AWARE OF THE PROBLEM AND THREE LEXUS VEHICLES HAVE THIS TIRE ISSUE (LEXUS GS, RC AND IS VEHICLES AND THEY WILL NOT DO ANYTHING ABOUT IT. *TR

NHTSA ID
11326406
Incident
May 28, 2020
Mileage
53,000 mi
Driver assistance
Filed Mar 6, 2020

DRIVING AT 70MPH WITH CRUISE ON. DASH LIGHTS CAME ON TO CHECK ENGINE, ALSO 4 WHEEL DRIVE ENGAGED AND ENGINE STARTED TO ACT UNUSUAL. PULL OVER SHUT CAR OFF AND WAITED A FEW MINUTES TO RESTART AND EVERYTHING SEEMED TO REBOOT AND WENT BACK TO NORMAL. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 2 MONTHS.

NHTSA ID
11316509
Incident
Feb 25, 2020
Mileage
54,000 mi
Visibility
Filed Mar 2, 2020

TL* THE CONTACT OWNS A 2015 LEXUS GS350. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE CONTACT HEARD A POPPING SOUND FOLLOWED BY A CRACKING SOUND COMING FROM THE SUNROOF. THE VEHICLE WAS TAKEN TO MAGNUSSEN LEXUS OF FREMONT (5600 CUSHING PKWY, FREMONT, CA 94538) WHERE THE VEHICLE WAS INSPECTED. THE INVESTIGATION CAME BACK WITH AN INCONCLUSIVE RESULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

NHTSA ID
11315627
Incident
Feb 6, 2020
Mileage
83,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LSB000523

ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE; FUEL SYSTEM, GASOLINE

TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list analysis may reveal positive fuel trims including a no pressure condition verified by a manual fuel pressure gauge. Follow the Repair Procedure in this bulletin to address these conditions.

23LE02

AIR BAGS; SERVICE BRAKES, HYDRAULIC

DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2015-2020 model year (MY) vehicles that were not previously involved in a Safety Recall or Special Service Campaign related to the low pressure fuel pump. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.

23LE01

FUEL SYSTEM, GASOLINE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repaired under Safety Recall 20LA01 or Special Service Campaign 21LC01. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.

KLG Technical In

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

19LE05 Technical

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

19LE05 Dealer Pa

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DP: Customer Support Program 19LE05 expired December 1, 2022.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus Gs 350 by model year
YearComplaintsRecallsInvestigationsIssue Index
2020000—
2019020—
2018120—
2017410—
2016300—
2015Viewing151036.2
2014161050.1
2013263050.9
2012000—
2011430—
2010730—
2009830—
2008194053.2
2007575159.4
2006111—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.