Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
31
Latest May 13, 2019
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
14
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Dec 7, 1998
What this page shows
Our database holds 31 NHTSA owner-reported complaints for the 1998 Lexus GS400. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–25 of 31 · page 1 of 2
BrakesDriver assistance
Filed May 13, 2019
Crash reported2 injuries reported
TL* THE CONTACT OWNS A 1998 LEXUS GS400. THE CONTACT STATED THAT WHILE THE ENGINE WAS ON AND THE VEHICLE STOPPED, THE DRIVER LIFTED OFF THE BRAKE PEDAL AND THE VEHICLE SUDDENLY ACCELERATED AT A HIGH RATE OF SPEED CAUSING THE DRIVER TO LOOSE CONTROL AND CRASH INTO A TREE. DURING THE INCIDENT, THE SPEED EXCEEDED MORE THEN 60 MPH. THE CONTACT INDICATED THAT THE VEHICLE WOULD NOT STOP WHEN DEPRESSING THE BRAKE PEDAL. DURING THE CRASH, THE DRIVER SUSTAINED INJURIES TO THE NECK, BACK, LEGS AND ARMS AND THE FRONT PASSENGER SUSTAINED INJURIES TO THE HEAD, FACE AND EYE, BACK AND LEGS. BOTH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS DESTROYED AND TOWED AWAY. A REPRESENTATIVE OF THE MANUFACTURER EXAMINED THE VEHICLE BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NO FURTHER INFORMATION WAS AVAILABLE. THE FAILURE MILEAGE WAS 272,000.
NHTSA ID
11207221
Incident
Sep 15, 2017
Mileage
272,000 mi
Body & structureBrakesSuspension
Filed Mar 5, 2016
Crash reported1 injury reported
I WAS DRIVING DOWN THE STREET, A RATHER BUSY STREET TRYING TO STOP. THE LEXUS WOULD NOT STOP, DUE TO THE STRUTS AND MOUNTS ARE BROKEN. WHICH I LEARNED FROM SEARS AUTOMOTIVE. THE DEFECTS INTERFERE WITH CAR OVERALL ABILITY TO STOP PROPERLY, IT ALSO SWAYS OVER INTO THE OPPOSITE LANES. BECAUSE THE CAR WOULDN'T STOP PROPERLY, I WAS REAR ENDED, BY ANOTHER CAR THAT WAS GOING ABOUT 35-45 MILES PER HOUR. THE DRIVER TOLD ME THAT HE THOUGHT I WAS AT A COMPLETE STOP. I NOW HAVE SEVERE BACK AND HEAD PAINS.
NHTSA ID
10840065
Incident
Feb 25, 2016
Brakes
Filed Mar 23, 2012
FAILED BRAKE BOOSTER MOTOR FOR MASTER CYLINDER. *TR
NHTSA ID
10452748
Incident
Mar 23, 2012
Mileage
121,450 mi
Driver assistance
Filed May 26, 2010
LEXUS STUCK PEDAL--I DRIVE A 1998 LEXUS GS400 WHICH I BOUGHT NEW. WHEN I FIRST BOUGHT IT, I'D PRESSED THE PEDAL ALL THE WAY DOWN("FLOORED IT") MANY TIMES AND EVERYTHING WAS FINE. HOWEVER IN MORE RECENT YEARS, I RARELY "FLOORED IT" . ONE TIME LAST SUMMER, I PUSHED THE PEDAL ALL THE WAY DOWN TO PASS A CAR AND THE PEDAL STUCK. MY CAR ACCELERATED FROM 35MPH TO 70MPH IN A MATTER OF SECONDS ON A LOCAL ROAD. I HIT THE BRAKES SEVERAL TIMES BUT IT KEPT SPEEDING UP. I WAS ABLE TO PRY UP THE PEDAL UP WITH MY TOE AVERTING A NEAR-ACCIDENT. THIS WAS BEFORE ALL OF THE NEWS WITH TOYOTA'S SUDDEN ACCELERATION CAME TO LIGHT. I DIDN'T TAKE THE CAR INTO THE LOCAL LEXUS SHOP BECAUSE, THEY CHARGE AT LEAST $2000 EVERYTIME I TAKE IT IN. I DROVE THE CAR FOR ANOTHER YEAR BUT MADE SURE NOT TO PRESS THE PEDAL ALL THE WAY DOWN. HOWEVER, I AM INTENDING ON TRADING IN THE CAR NOW AND I WANT TO MAKE SURE THE DEFECT IS FIXED BECAUSE ANY FUTURE OWNERS OF THIS CAR WILL NOT BE AWARE OF THIS PROBLEM AND IT IS A POTENTIAL HAZARD WAITING TO HAPPEN. I WANTED TO FILE A COMPLAINT WITH THE GOVERNMENT BEFORE TAKING IT IN BECAUSE (A) I WANT THE GOVERNMENT TO BE AWARE THAT LEXUS(NOT JUST TOYOTAS) HAS THIS PROBLEM OF STUCK PEDAL/ACCELERATION (B) IN CASE THE GOV WANTED TO CONDUCT ANY INVESTIGATION WITH MY VEHICLE REGARDING THE STUCK PEDAL FOR EVIDENCE OR RESEARCH BEFORE LEXUS DOES ANYTHING WITH IT(IT DID NOT INVOLVE A FLOORMAT-THE PEDAL JUST STUCK AND DIDN'T COME BACK UP AFTER I RELEASED MY FOOT) (C) COMPEL LEXUS TO FIX THE PROBLEM FOR FREE BECAUSE IT IS A SAFETY DEFECT BEFORE SELLING IT TO A FUTURE OWNER. I FEEL THIS IT IS IMPORTANT FOR THE GOVERNMENT TO DO EXTENSIVE RESEARCH REGARDING THIS MATTER. LEXUS HAS MANAGED TO STAY OUT OF TOYOTA'S RECENT CULPABILITY ISSUES, BUT CERTAINLY MY LEXUS HAD THE SAME EXACT PROBLEM. YOU MAY ALSO WANT ENGINEERS TO EXAMINE MY PEDAL FOR MORE RESEARCH OR EVEN EVIDENCE AS TO WHY THIS OCCURS IN LEXUS/ TOYOTA VEHICLES. *TR
NHTSA ID
10332417
Incident
Jun 1, 2009
Mileage
180,000 mi
Driver assistance
Filed Feb 24, 2010
Crash reported2 injuries reported
TL*THE CONTACT OWNS A 1998 LEXUS GS400. THE CONTACT STATED THAT AS HE WAS DRIVING 15 MPH ONTO A RAMP, THE VEHICLE ACCELERATED AND AS HE DEPRESSED HIS BRAKES THE VEHICLE LUNGED FORWARD AND REAR ENDED A TRUCK PUSHING HIM INTO ANOTHER VEHICLE. THERE WERE TWO OTHER OCCUPANTS IN THE VEHICLE WITH MINOR INJURIES TO THEIR KNEES. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE TOYOTA MANUFACTURER WAS NOT CALLED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 184,867. UPDATED 04/13/10. *LJ UPDATED 09/22/10
NHTSA ID
10313693
Incident
Oct 9, 2009
Mileage
184,867 mi
Driver assistance
Filed Feb 15, 2010
Crash reported
SUDDEN ACCELERATION OF 1998 LEXUS GS400 ONCE ON JAN. 16,1999 WITH NO DAMAGE. I WAS PARKING THE VEHICLE. A SECOND TIME ON JAN. 1, 2001. I WAS PULLING UP TO A GAS PUMP AND THE CAR SUDDENLY ACCELERATED INTO THE CURB AT THE PUMP AND ALSO HIT THE PUMP. BOTH INCIDENTS REPORTED TO DEALER, BUT WERE TREATED AS DRIVER ERROR. SECOND INCIDENT CAUSED MINOR DAMAGE TO THE PUMP AND MODERATE DAMAGE TO MY VEHICLE. I AM REPORTING THIS AT THIS TIME, BECAUSE I HAVE SEEN NO REPORTS OF THIS PROBLEM ON TOYOTA VEHICLES AS FAR BACK AS 1998. I CURRENTLY OWN A 2007 LEXUS GS350 WITH 15K MILES AND A 2008 TOYOTA HIGHLANDER WITH 26K MILES AND HAVE HAD NO PROBLEMS WITH EITHER CAR. *TR
NHTSA ID
10310627
Incident
Jan 1, 2001
Suspension
Filed Apr 4, 2008
1998 LEXUS GS400 WITH BALL JOINT FAILURE. CONSUMER STATES THAT THE VEHICLE WAS INVOLVED IN A SERIOUS ACCIDENT DUE TO THE BALL JOINT FAILURE. HE SENT THE BALL JOINT TO LEXUS FOR INSPECTION. *KB
NHTSA ID
10223941
Incident
Jan 1, 1901
Seat belts
Filed Oct 9, 2007
Crash reported1 injury reported
TL*THE CONTACT OWNS A 1998 LEXUS GS 400. WHILE DRIVING 17MPH IN A PARKING LOT, HIS FOOT ACCIDENTALLY SLIPPED CAUSING HIM TO ACCELERATE. THE VEHICLE CRASHED INTO A BRICK WALL. THE SEAT BELT NEVER LOCKED AND CAUSED THE CONTACTS CHEST TO SLAM INTO THE STEERING WHEEL AND THEN INTO THE SEAT. THE ENGINE SIZE AND NUMBER OF CYLINDERS WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 96,000. THE CURRENT MILEAGE WAS 126,000. PICTURES ARE AVAILABLE. THE VIN WAS CONFIRMED BUT IS LISTED AS INVALID.
NHTSA ID
10205292
Incident
Oct 1, 2004
Mileage
96,000 mi
Seat belts
Filed Sep 18, 2007
Crash reported1 injury reported
22 SETS OF TIRES WORN OUT ON THE FRONT. I HAD A HEAD ON COLLISION WITH A BUILDING--THE SEAT BELT FAILED TO RESTRAIN ME BE CAUSE OF SLACK AND THE DECEPTION/FRAUD OF LEXEUS PO005-1. YOU HAVE TO MAKE A "SPECIFIC COMPLAINT ABOUT THE BELTS" OR THEY ARE NOT COVERED BY WARRANTY. PO005-1 HAS BEED WITH HELD FROM THE PUBLIC. LEXUS IS TRYING TO FIND A WAY TO COVERUP THE TB. WE HAVE OVER 250,000 VEHICLES ON THE ROAD WITH OUT THE PO005-1 NOT BEING . *TR
NHTSA ID
10203351
Incident
Mar 18, 2005
Mileage
70,000 mi
Electrical
Filed Aug 23, 2005
SAFETY ON VALENTINS DAY 1998, I PURCHASED A NEW 1998 GS 400 IN AUSTIN TEXAS. WHILE I WAS DOING SOME RESEARCH ABOUT THE NHTSA FOR INFORMATION (FULL PROFESSOR). ON YOUR TB PAGE I FOUND OUT THAT THE VSC( COMPUTER WAS DEFECTIVE IN THE JAPANEASE MARKET BEFORE JANUARY. A NON-COMPLIANCE FIX PLAN TO NHTSA IN MARCH. I ALSO FOUND THE DOCUMENT THAT STATES "TOYOTA WAS TO FAULT FOR THE BAD YAW CONTROL" AND THAT THEY PLANNED TO FIX THE COMPUTERS CAUSE THEY MIGHT CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE. AT NO TIME DURING THE RECALL PROCESS WAS I EVER AWARE OF THE DEFECTIVE PART. AS A COL I MAKE MANY TRIPS ON FORT HOOD TEXAS WHICH HAS OVER 37,000 RADONS OF WHICH 8,000 ARE IN USE EVERY DAY. MOST OF THE RADIOS ARE SINGARS (FREQUENCY HOPPERS). ON AT LEAST 6 OR MORE TIME THE VSC YELLOW LIGHT CAME ON TURING THE SYSTEM OFF AND THEN IT WOULD COME BACK ON. IN THE AERA I LIVE IN, GARAGE DOORS AND CLOCKS, TV'S ARE SUBJECT TO COME ON BECAUSE OF MILITARY RADIOS. I HAD FULL CONFIDENCE IN LEXUS ABOUT BEING SAFE. I THINK THEY WERE MISSREPRESENTING AND NEGLEGNCE IN NOT TELLING ME.
NHTSA ID
10133988
Incident
Feb 21, 1998
Mileage
6,000 mi
Seat belts
Filed Mar 3, 2005
THE FRONT SEAT BELTS RETRACTOR FAILED. *AK
NHTSA ID
10113378
Incident
Mar 3, 2005
Mileage
96,000 mi
AirbagsSeat belts
Filed Nov 16, 2004
Crash reported1 injury reported
WHILE DRIVING 7 MPH VEHICLE ACCELERATED UNCONTROLLABLY. CONSUMER WAS NOT ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND IT CRASHED INTO A CEMENT WALL. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY, AND DRIVER'S SEAT BELT FAILED TO LOCK. AS A RESULT, DRIVER SUSTAINED MINOR INJURIES, AND WAS TRANSPORTED TO A HOSPITAL. VEHICLE WAS TOWED TO A GARAGE FOR INSPECTION. *AK
NHTSA ID
10101069
Incident
Oct 31, 2004
Engine
Filed Nov 15, 2004
WHILE DRIVING 65 MPH VEHICLE STALLED. CONSUMER WAS ABLE TO GET OFF THE ROAD AND RESTARTED THE VEHICLE. *AK
NHTSA ID
10099979
Incident
Nov 9, 2004
Mileage
85,000 mi
Driver assistance
Filed May 9, 2004
ON THE FIRST DAY I PURCHASED MY LEXUS IN VIRGINIA I ALMOST DROVE THE CAR OVER THE CURB. I THOUGHT MY FOOT HIT THE GAS ACCIDENTALLY, BUT IT HAD NOT. SINCE THAT TIME I HAVE HAD NUMEROUS INSTANCES WHERE THE CAR LURCHED FORWARD WHILE I WAS STOPPED WITH MY FOOT ON THE BRAKE. LUCKILY THE PROBLEM NEVER CAUSED AN ACCIDENT SO I NEVER COMPLAINED ABOUT IT. I THOUGHT MY CAR WAS THE ONLY ONE WITH THE PROBLEM. I READ A RECENT ARTICLE IN USATODAY ABOUT THE PROBLEM, AND REALIZED THAT MY CAR WAS NOT THE ONLY ONE DOING IT. MY 1998 LEXUS GS400 HAS LURCHED FORWARD SEVERAL TIMES WHILE MY FOOT WAS APPLIED TO THE BRAKE.*AK
NHTSA ID
10068519
Incident
Oct 1, 2001
Mileage
45,000 mi
Airbags
Filed Mar 4, 2004
Crash reported1 injury reported
WHILE DRIVING AT 40 MPH VEHICLE WAS INVOLVED IN AN HEAD ON COLLISION, AND AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED INJURIES. *AK
NHTSA ID
10061323
Mileage
78,000 mi
Airbags
Filed Nov 20, 2003
Crash reported
WHILE DRIVING AT 40MPH, HAD A FRONT COLLISION AND NEITHER OF THE AIR BAG DEPLOYED, NO AIR BAG LIGHT WARNING PRIOR TO THE CRASH. DRIVER WAS WEARING THE SEAT BELT. PLEASE PROVIDE FURTHER INFORMATION. *PH
NHTSA ID
10048397
Incident
Nov 20, 2003
Mileage
72,000 mi
AirbagsBrakesEngine
Filed Nov 13, 2003
Crash reported1 injury reported
PRODUCT DEFECT WHEN THE LEXUS GS400 HIT HEAD ON A CONCRETE ANTI-TERRORIST RESTRAIN T BETWEEN 40-50 MILES A HR. SPEED COULD HAVE BEEN FASTER ACCORDING TO THE REPAIR SHOP CAUSE THE ENGINE WAS KNOWED OF ITS MOUNTINGS, HAND BREAK HANDLE BROKE AND TURNED 90+ DEGREES TO THE LEFT. THE COIN CHANGE CLOSED CONTAINER BROKE OPEN AND CRACKED AS IT THROUGH ITS CONTENTS ALL OVER THE DRIVERS AREA. THE AIR BAG FAILED TO DEPLOY AND THE I WAS THROWN WITH FULL FORCE AGAINST THE STEERING WHEEL WHICH HIT ME DIRECTLY IN THE STERNUM CAUSING BLUNT CONTUSION TO THE RIB CAGE AND STERNUM. THE PAIN CAUSE IS GREATER THAN A KIDNEY STONE AND IT HAS BEEN TWO WEEKS A GO. *LA
NHTSA ID
10046906
Incident
Oct 31, 2003
Mileage
71,980 mi
Airbags
Filed Feb 6, 2002
Crash reported1 injury reported
CONSUMER WAS INVOLVED IN A FRONTAL COLLISION AT 30 MPH, UPON IMPACT THE AIRBAGS DID NOT DEPLOY, CAUSING INJURY TO DRIVER.*AK *SLC
NHTSA ID
8003649
Incident
Jan 24, 2002
Tires & wheels
Filed Jan 22, 2002
WHILE DRIVING ON THE HWY I STARTED NOTICING THAT MY VEHICLE WAS NOT DRIVING CORRECTLY....AFTER FINDING THE NEAREST EXIT A PASSENGER FROM ANOTHER VEHICLE INFORMED ME THAT MY TIRE WAS FLAT...WHEN I PULLED OVER I NOTICED THAT THE TIRE WAS COMPLETELY FLAT....THE TIRE INSPECTOR CHECKED THE TIRE AND FOUND SEVERAL AIR POCKETS ....HE ALSO NOTICED THAT THE TIRE WAS SHREADED SEVERELY AND HAD A LOTS OF TIRE PIECES (DUST) IN THE INSIDE....HE ALSO WENT AS FAR AS TO SAY THAT THE TIRE LOOKED AS IF SOMEONE HAD BEEN COOKING INSIDE OF IT...THE TIRE LOOKED AS IF IT HAD BEEN AT LEAST 3 YEARS OLD NOT 1 MONTH. *AK (TIRESIZE: 235/45R17)
NHTSA ID
757173
Incident
Dec 31, 2001
Brakes
Filed Sep 6, 2001
Crash reported
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
NHTSA ID
751775
Incident
Dec 26, 2000
Airbags
Filed Oct 14, 2000
Crash reported
CRASHED INTO REAR OF ANOTHER CAR AT 30-50 MPH, AIR BAGS DID INTO DEPLOY. *NLM *SCC **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*734324
NHTSA ID
10007022
Incident
Oct 13, 2000
Mileage
21,500 mi
Airbags
Filed Oct 14, 2000
Crash reported
CRASHED INTO REAR OF ANOTHER CAR AT 30-50MPH; AIR BAGS DID NOT DEPLOY. *AK
NHTSA ID
734324
Incident
Oct 13, 2000
Body & structure
Filed Oct 1, 2000
TRUNK LID WILL NOT STAY UP. LID WILL FALL DOWN AND HIT HEAD . NO CURE FROM DEALER.
NHTSA ID
733078
Incident
Aug 1, 2000
Interior & seatsSeat beltsSteering
Filed Sep 8, 1999
DOOR SWITCH, SEAT BELT, AND STEERING SHIM FAILURE. OTHER FAILURES INCLUDE PROBLEMS WITH SECURITY SYSTEM, A/C AND STEREO CONTROLLERS FAILED, CIGARETTE LIGHTER AND TRUNK RELEASE FAILED, WINDOWS SLOW TO RETRACT.
NHTSA ID
609455
Body & structure
Filed Sep 8, 1999
DOOR SWITCH.
NHTSA ID
609183
Incident
Aug 1, 1998
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.