Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Jul 5, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported
Overview
Our database contains 8 NHTSA owner-reported complaints for the 2000 Lexus GS400, most frequently naming the driver assistance, tires & wheels and airbags categories. 1 NHTSA investigation names it; and 45 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
Monthly complaints peaked at 2 in Oct 2000. Most recent month: 1.View as table
Monthly owner complaints for the 2000 Lexus GS400
Month
Complaints filed
Cumulative
Oct 2000
2
2
Mar 2001
2
4
Sep 2001
1
5
Apr 2004
1
6
Jul 2009
1
7
Jul 2010
1
8
What owners report
Complaints grouped by the component NHTSA recorded
Driver assistance333.3%
Tires & wheels222.2%
Airbags111.1%
Brakes111.1%
Electrical111.1%
Suspension111.1%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Safety investigations
NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.
ON MAY 13, 2003 THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) RECEIVED AN APRIL 25, 2003 LETTER FROM MR. PETER BODDAERT PETITIONING THE AGENCY TO CONDUCT A PETITION ANALYSIS OF CERTAIN 1997 THROUGH 2000 MODEL YEAR LEXUS 300 AND 400 SERIES VEHICLES FOR PROBLEMS OF VEHICLE SPEED CONTROL LINKAGES WHICH RESULTS IN SUDDEN, UNEXPECTED EXCESSIVE (VEHICLE) ACCELERATION EVEN THOUGH THERE IS NO PRESSURE [SIC]APPLIED TO THE ACCELERATOR PEDAL.IN SUPPORT OF HIS PETITION, MR. BODDAERT CITES A NUMBER OF ODI REPORTS CONCERNING VEHICLE SPEED CONTROL LINKAGES IN THE SUBJECT VEHICLES.INCLUDED AMONGST THE THIRTY-SIX REPORTS HE CITES IS ONE INVOLVING A LEXUS THAT COLLIDED WITH FIVE OTHER CARS IN THE SPACE OF ONE-HALF MILE BEFORE IT COULD BE STOPPED.ODI FOUND NO DATA INDICATING THE EXISTENCE OF A DEFECT TREND RELATED TO THE PETITIONER'S ALLEGATIONS AT THIS TIME.THEREFORE, THERE IS NO REASONABLE POSSIBILITY THAT AN ORDER CONCERNING THE NOTIFICATION AND REMEDY OF A SAFETY-RELATED DEFECT WOULD BE ISSUED AS A RESULT OF GRANTING MR. BODDAERT'S PETITION.CONSEQUENTLY, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA'S LIMITED RESOURCES TO BEST ACCOMPLISH THE AGENCY'S SAFETY MISSION, THE PETITION IS DENIED.
VEHICLE SPEED CONTROL:LINKAGES
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
Driver assistanceElectrical
Filed Jul 5, 2010
WHILE DRIVING ON THE HIGHWAY MY CAR SUDDENLY STOP WITH NO APPARENT REASON AT ALL. I TRIED TO ACCELERATE BUT IT DID NOT RESPONDED, EVENTHOUGH THE ENGINE WAS RUNNING PERFECTLY. EVERYTHING WAS WORKING BUT THE ACCELERATOR. WHEN TAKEN TO THE LEXUS DEALER THEY TOLD ME THE PROBLEM WAS WITH THE ELECTRONIC CONTROL MODULE. THEY TOLD ME IT WILL COST ME AROUND $3,000.00 TO REPLACE IT. IS THIS NORMAL FOR THIS CAR TO HAPPEN OR IS IT NORMAL WEAR AND TEAR?. WE DID NOT HAVE AN ACCIDENT BECAUSE IT WAS EARLY IN THE MORNING BUT IT COULD BE WORSE DURING HEAVY TRAFFIC HOURS. *TR
NHTSA ID
10341483
Incident
Jun 22, 2010
Mileage
100,834 mi
Airbags
Filed Jul 24, 2009
Crash reported1 injury reported
ON JULY 2 ,2009, MY WIFE STRUCK ANOTHER CAR BROADSIDE WITH OUR 2000 LEXUS GS400. THE POINT OF IMPACT ON THE LEXUS WAS WITH THE LEFT FRONT PORTION (HEADLIGHT AREA) OF THE FRONT. SHE WAS TRAVELING APPROXIMATELY 35 MPH, AND DID NOT HAVE TIME TO BRAKE. THE IMPACT, AND SEATBELT, CAUSE A MODERATE SIZED BRUISE ON HER LEFT BREAST AREA. LEXUS INDICATES THEIR AIRBAGS DEPLOY ON FRONTAL OR "NEAR FRONTAL" COLLISIONS AT 8 TO 14 MPH. YET, IN THIS CASE, WHAT I THINK IS A "NEAR FRONTAL" COLLISION, THE AIRBAG DID NOT DEPLOY. I CONTACTED LEXUS, BUT THEY CONTEND IT WAS NOT A "FRONTAL" COLLISION, AND THEREFORE THE BAG DID NOT NEED TO DEPLOY. THEN WHY DO THEY INDICATE THAT IN "NEAR FRONTAL" COLLISIONS THE AIRBAG WILL DEPLOY? I FIRMLY BELIEVE THAT THE SPEED AND POINT OF IMPACT SHOULD HAVE DEPLOYED THE AIRBAG, AND YET IT DIDN'T. I HAVE PHOTOS OF THE LEXUS SHOULD YOU WISH TO SEE THEM. *TR
NHTSA ID
10278180
Incident
Jul 2, 2009
Mileage
103,000 mi
Driver assistance
Filed Apr 12, 2004
I WAS TRAVELING WITH MY FATHER, MING SUEN ON I-95 SOUTH BOUND NEAR I-15 INTER-CHANGE IN MY 2000 LEXUS GS400(30900 MILES). THE ACCELERATOR GOT STUCKED(NOT BY CARPET OR FLOOR MAT) MECHNICALLY, AND MY CAR DOWNSHIFTED ITSELF AND WENT INTO FULL POWER ACCELERATION AT THE ENGINE SPEED OF OVER 5000 RPM. I TRIED TO BRAKE WITH FULL FORCE, BUT FAILED TO STOP THE VEHICLE, AND THE CAR WAS GOING AT 85MPH AND GAINING SPEED! THE WHOLE INCIDENT LAST FOR ABOUT 3-5 MINUTES, AND I DIALED "911" AND TRIED TO ASK FOR HELP. BEFORE THE CALL WAS CONNECTED, I MAGICALLY REGAIN CONTROL OF MY LEXUS. THE ACCELERATOR DIS-ENGAGED AND THE ENGINE SPEED RETURNED TO NORMAL. I FELT THE BRAKE WAS LOSING POWER AND BECAME VERY WEAK. I GOT OUT AT THE NEAREST EXIT AND PULLED INTO A GAS STATION. AS I GOT OUT MY CAR, I COULD SMELL THE BRAKES WERE BURNING, AND THE FRONT RIGHT BRAKE WAS FRIED. MY FATHER AND I WAS VERY LUCKY, BECAUSE IT WAS LATE AT NIGHT AND TRAFFIC WAS LIGHT ON THE FREEWAY. OTHER WISE, TRAVELING AT 85 MPH WITH FULL BRAKE AND NO CONTROL OF MY VEHICLE, WOULD DEFINATELY CAUSE SOME SERIOUS INJURY OR EVEN DEATH! MY LEXUS IS CURRENTLY LOCATED AT THE LOCAL FLECHER JONES LEXUS, AND I AWAIT THE DEALERSHIP TO INPECT AND FOUND OUT THE PROBLEM. I WOULD HOPE THERE IS SOMETHING THIS ORGANIZTION COULD DO TO PREVENT SIMILAR INCIDENT TO HAPPEN IN THE FUTURE ON ANY OTHER LEXUS OWNERS.*AK
NHTSA ID
10065948
Incident
Apr 10, 2004
Mileage
30,900 mi
Brakes
Filed Sep 19, 2001
WHEN APPLYING BRAKES CONSUMER HIT ACCELERATOR AT THE SAME TIME. THERE IS NOT ENOUGH DISTANCE BETWEEN BRAKE PEDAL AND ACCELERATOR. CONTACTED MANUFACTURER, AND GAVE A REPORT, MANUFACTURER WILL SEND IT TO ENGINEER. *AK
NHTSA ID
896506
Incident
Jun 12, 2001
Tires & wheels
Filed Mar 8, 2001
THE TIRE HAD AN UNDISCLOSED DEFECT THAT CAUSED A SPLIT ON THE INSIDE OF THE LEFT FRONT TIRE, THE DEALER SAID THIS OCCURED BECAUSE THE VEHICLE WAS MISALIGNED THE CONSUMER BELIEVES THE TIRES ARE DEFECTIVE BECAUSE ALL FOUR TIRES SHOW SIMILAR INSIDE WEAR (BRIDGESTONE PROTENZA RE 030 235/45Z417). NLM
NHTSA ID
560263
Incident
Feb 12, 2001
Tires & wheels
Filed Mar 1, 2001
BRIDGESTONE POTENZA RE 030 TIRE (P235/45R17) WAS FLAT AND CONSUMER COULD SEE A LONG SPLIT ON THE INSIDE OF THE TIRE ALSO EXPOSING THE STEEL BELTS, THE LEXUS SERVICE MANAGER AND BRIDGESTONE DEALER STATE THAT ALL 4 TIRES SHOW SIGNS OF SIMILAR INSIDE TIRE WEAR, CONSUMER IS REQUESTING THAT THE TIRES BE REPLACED AND ALSO STATED THAT THERE WAS SOME VIBRATION IN THE LEFT FRONT TIRE. *SLC
NHTSA ID
560029
Driver assistance
Filed Oct 11, 2000
WAS DRIVING VEHICLE & STARTED TO PRESS DOWN ON BRAKES AND VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. TOOK VEHICLE TO DEALERSHIP & MECHANIC COULD NOT LOCATE CAUSE OF ACCELERATION. 2ND TIME PROBLEM, NOT DUPLICATED AFTER IT HAPPENED PRIOR TO TAKING TO DEALERSHIP. HAD HAPPENED 6 DIFFERENT TIMES SINCE THEN & PROBLEM WAS GETTING WORSE. MECHANIC DID NOT KNOW CAUSE OF ACCELERATION.*AK
NHTSA ID
872727
Incident
Aug 11, 2000
Suspension
Filed Oct 4, 2000
CAR STARTED TO PULL TO RIGHT 3 DAYS FROM PURCHASE, WAS TOLD WHEN CALLED IN ITS OK COME IN WHEN YOU COME FOR 5,000 MILES SERVICE. HAVE GONE 4 TIMES FOR REPAIR WAS NOT DONE. CAR STILL PULLING TO RIGHT. AT 4TH ATTEMPT WAS TOLD TO LEAVE THE CAR THERE BUT NEEDED THE CAR, SO I MADE FIFTH ATTEMPT TO HAVE IT REPAIRED AND AS OF TODAY 10/3/2000 WAS TOLD BY LONGO LEXUS WANTS TO MAKE ANOTHER ATTEMPT TO FIX THE PROBLEM. I AM JUST EXHAUSED DEALING WITH LONGO AND LEXUS IN REGARDS TO THIS MATTER. NEED ASSISTANCE HOW CAN I FILE A COMPLAIN WITH LEMON LAW. PLEASE SOMEONE CALL ME. I AM OUT OF OPTIONS AND LEXUS DOES NOT CARE IF THEY LOSE A CUSTOMER.
NHTSA ID
733389
Incident
Jul 24, 2000
Manufacturer communications
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
Safety Recall 22
EQUIPMENT
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
L-SB-0002-20 Rev
POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
L-SB-0002-20 Rev
ENGINE; POWER TRAIN:MANUAL TRANSMISSION:LUBRICANT
TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
Lexus Safety Re
EQUIPMENT
Safety Recall and Service Campaign - Technician Certification Requirements
L-SB-0008-20
EQUIPMENT
TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Compare model years
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.