2004 Lexus GX Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 Lexus GX, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Body & structure939.1%
- Suspension417.4%
- Airbags313.0%
- Tires & wheels28.7%
- Transmission14.3%
- Visibility14.3%
- Driver assistance14.3%
- Engine14.3%
- Powertrain (other)14.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
Rusted out frame, missing entire sections of it in the rear end, body mounts are floating, Lexus inspected the car at 144,000~ miles and deemed it unsafe to drive, was owned by a friend of mine and now it is up for sale at morse road auto sales inc in columbus ohio.
2004 Lexus GX470 factory-installed Blizzard White paint is peeling off in sheets. Was told by certified body shop that there is a clear defect with the primer. The areas affected are the hood, roof, and near back windows - no impact or other damage is present. This is unsafe as it will lead to the corrosion of the body of the car. There was a recall for the 2008-2009 models with this paint color, but this needs to be extended to the 2004 model year as well. There were no warning messages and the car is available for inspection.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
Rusted out frame, missing entire sections of it in the rear end, body mounts are floating, Lexus inspected the car at 144,000~ miles and deemed it unsafe to drive, was owned by a friend of mine and now it is up for sale at morse road auto sales inc in columbus ohio.
VEHICLE HAS EXTENSIVE RUST THROUGH IN MANY PORTIONS OF THE FRAME. VEHICLE SAID TO BE UNSAFE TO DRIVE . VEHICLE WAS IN SHOP FOR OTHER SERVICE WHEN DAMAGE WAS DETECTED.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
I am writing to formally request an investigation into a safety defect affecting the dashboard on my 2004 Lexus GX470. Over the past several months, I have observed significant cracking along the top of the instrument panel. I believe this defect poses a serious safety hazard: if the dashboard material fractures or delaminates, it could interfere with proper expansion and deployment of the front passenger airbag in the event of a collision. Despite the severity of this condition, Lexus has only issued a “limited-service campaign” rather than a full safety recall. Under that campaign, Lexus offers repair assistance only to owners located within certain regions and only if they pay a service fee. I contacted Lexus Headquarters, and requested a complete, no-cost replacement of the defective dashboard assembly, and was declined without satisfactory justification. I consider this response inadequate because: 1.Safety Risk to Occupants oThe dashboard crack traverses the airbag deployment zone. oIf the material fails, the passenger airbag may not be deployed correctly or on time. 2.Insufficient Remedy oA limited-service campaign does not guarantee replacement or cover all affected vehicles. oOwners outside specified regions or who have previously paid for dashboard repairs receive no assistance. 3.Regulatory Precedent oFederal Motor Vehicle Safety Standard (FMVSS) No. 208 mandates reliable airbag deployment. oA comprehensive recall would ensure all affected vehicles receive robust, no-cost repairs. I respectfully request that NHTSA open an investigation under 49 U.S.C. § 30162(a) to determine whether this dashboard cracking constitutes a safety-related defect warranting a nationwide recall. I am prepared to provide photographs, service records, and any additional information needed.
TL* THE CONTACT OWNS A 2004 LEXUS GX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT HAD TO BE TAKEN TO THE HOSPITAL BY AMBULANCE. THE CONTACT HAD NECK INJURIES AND WAS TREATED. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
BL 265/65R17 110S THIS TIRE EXPLODED AS I was existing the Harbor Fwy going south at Adams Blvd. The Lexus has an automatic system that prevents instant breaking when the tire pressure exceptionally low tire pressure or wet pavements due to weather conditions and or slippery pavements. Therefore as I was existing the Lexus did not allow me to stop as I normal did for over 17 years. The Lexus then hit the rear of the car stop at the stop light. These defective tires must be recalled so other life's will be spared. Many folks have loss there life in USA and many foreign countries. I have purchased new tires from Firestone for over 16 years. Firestone is the only tires company we allowed to replace all our tires. This is for our 2004 gx 470. Please assist the American consumers to stop these defective tires that could kill someone while you are reading this complaint.
Once existing the car the Officernoticed that my rear driver tire had expolded. This is what caused the accident and caused me tremendously back pain problems. The tires were purchase new from Firestone Complete Auto Care as we only purchased Firestone tires beginning with our first replacement tires until present.Thank God my life was spared. Unfortunately this is the second major conflict with Firestone and there defective products and maintenance schedules. Lexus rear automatic lowering up and down rear end system has product defects also. The brakes systems would not stop the Lexus 2004 GX 470. They would not stop as many times of previous stops.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
WHEN DOWNHILL, VEHICLE SHIFTS DOWNWARD FROM D TO 4. MUST WAIT A FEW SECONDS BEFORE ACCELERATING, THEN VEHICLE SHIFTS BACK TO D. IF I ACCELERATE WHILE IN 4TH GEAR, VEHICLE WILL NOT SHIFT TO D. I HAVE SEEN AN IDENTICAL COMPLAINT FILED IN THIS SERVICE. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
DASHBOARD HAS BECOME STICKY, CRACKED, AND IS NOW SO SHINY WE HAVE TO DRAPE A TOWEL OVER THE DASH AS HEADLIGHT GLARE MAKES DRIVING AT NIGHT VERY DANGEROUS. LEXUS ACKNOWLEDGES THEY HAD A BAD BATCH OF DASHBOARDS AND NO LONGER USES THAT VENDOR. LEXUS CORPORATE HAS RESPECTFULLY DECLINED REPAIR CLAIMING THE ISSUE DID NOT SURFACE UNTIL LIMITED WINDOW EXPIRED. PREVIOUS CLASS ACTION LAWSUIT.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
I OWN A 2004 LEXUS GX470. IN JUNE 2016, I WAS TURNING INTO A DRIVEWAY AND THE CAR VEHICLE STABILITY CONTROL SYSTEM KICKED IN AND CAUSED THE CAR TO JERK BACK AND FORTH, ALMOST CAUSING AN ACCIDENT. I WAS DRIVING AT A LOW SPEED AND IN IDEAL ROAD CONDITIONS, NO REASON FOR THE VSC TO KICK IN. THE VSC LIGHT CAME ON AND HAS SINCE REMAINED ON. SINCE THAT EVENT, THE VEHICLE STABILITY CONTROL SYSTEM HAS KICKED IN FOR NO REASON NUMEROUS TIMES. JUST A FEW EXAMPLES, IN JULY, WHILE I WAS TRAVELING 25 MPH ON AN EXIT RAMP, SUDDENLY THE VSC TOOK OVER AND IT CAUSED THE CAR TO SWERVE BACK AND FORTH, ALMOST CAUSING ME TO RUN OFF THE RAMP INTO AN EMBANKMENT AND WHILE GOING OVER A SPEED BUMP, IT KICKED IN AND ALMOST CAUSED ME TO SWERVE INTO ONCOMING TRAFFIC. IN EACH CASE, THE ROAD AND WEATHER CONDITIONS WERE NOT AN ISSUE. THE CAR DOES NOT FEEL STABLE, AS IT DID BEFORE. I HAVE TO DRIVE SLOWER, TAKE TURNS SLOWER, AND ADJUST HOW I APPROACH STANDARD DRIVING.I TOOK THE CAR TO THE LEXUS DEALERSHIP AND AFTER $2500 WORTH OF REPAIRS, THE VSC CONTROL LIGHT IS STILL ON AND THE CAR IS STILL UNSTABLE. THEY CLAIMED THEY FIXED A HEIGHT CONTROL ISSUE AND REPLACED A SENSOR, HOWEVER IT DID NOT FIX THE VSC ISSUE. THIS IS A VERY SERIOUS ISSUE AND CAN CAUSE A LIFE THREATENING ACCIDENT. I HAVE RESEARCHED AND IT APPEARS THAT THIS IS A PROBLEM WITH THIS SPECIFIC CAR AND MODEL YEAR, FROM OTHER COMPLAINTS. IT SHOULD BE A RECALL ISSUE AND RECEIVE PRIORITY. PLEASE ADDRESS THIS MATTER, IT IS VITALLY IMPORTANT! THIS PROBLEM CAN CAUSE A FATALITY IF LEFT UNADDRESSED. THANK YOU! *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
A CLUNKING NOISE HAPPENS ALMOST ALL TIMES WHEN COME TO A COMPLETE STOP. MY WIFE REPORTED PROBLEM TO DIFFERENT DEALERS AND PROBLEM HAS NOT BEEN RESOLVED EXCESSIVE ODORS SMELL LIKE REAR BRAKE PADS BURNED. REPORTED TO DIFFERENT LEXUS WITHOUT BEING FIXED UNTIL NOW. RECENTLY HEARING POPPING NOISE WHEN AIR CONDITIONER USED. WILL REPORT TO LEXUS DEALER NEXT SERVICE TIME. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
A CLUNKING NOISE HAPPENS ALMOST ALL TIMES WHEN COME TO A COMPLETE STOP. MY WIFE REPORTED PROBLEM TO DIFFERENT DEALERS AND PROBLEM HAS NOT BEEN RESOLVED EXCESSIVE ODORS SMELL LIKE REAR BRAKE PADS BURNED. REPORTED TO DIFFERENT LEXUS WITHOUT BEING FIXED UNTIL NOW. RECENTLY HEARING POPPING NOISE WHEN AIR CONDITIONER USED. WILL REPORT TO LEXUS DEALER NEXT SERVICE TIME. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .