2008 Lexus IS 250 Body & structure Problems

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE DOOR PANEL AND DASHBOARD STARTED TO MELT, CRACK, AND BECOME STICKY. THE DEALER (LEXUS OF TAMPA BAY, 5852 N DALE MABRY HWY., TAMPA, FL 33614) STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL; HOWEVER, THEY STOPPED DOING REPAIRS IN NOVEMBER OF 2017. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 93,800.

NHTSA ID

11152516

Incident

Aug 14, 2017

Mileage

93,800 mi

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND PRODUCED A GLARE THAT IMPAIRED VISION WHILE DRIVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LEXUS OF NEW ORLEANS (8811 VETERANS MEMORIAL BLVD, METAIRIE, LA 70003, (504) 207-3100) WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 95,000. **TR CONSUMER STATED RECALL ON DASHBOARD'S WARRANTY EXPIRED AFTER 10YEARS OF FIRST USE. UPDATED 11/7/18*JB

NHTSA ID

11115406

Incident

Jan 20, 2016

Mileage

95,000 mi

DASH CRACKING, STICKY TRUNK BUTTON, DOOR PAN ELS DISCOLORED . FIRST OWNER PURCHASED NEW. GARAGE KEEP ENTIRE PERIOD SINCE PURCHASE IN 08. I ALWAYS WANTED TO HAVE A LEXUS AND ON MY 50TH BITHDAY AND PURCHASED A NEW ONE. I WANTED A LEXUS BECAUSE IT MEANT QUALITY. I UNDERSTAND TOYOTA /LEXUS ISSUED A NOTICE TO DEALERS BUT NOT A RECALL NOTICE. I NEVER RECIEVED ANY NOTICE FROM MY LOCAL DEALER OR LEXUS REGARDING THIS DEFECT UNTIL THE REPLACEMENT PLAN HAD EXPIRED. CLASS ACTION SUIT WAS DROPPED WHEN TOYOTA/LEXUS AGREED TO REPLACE DASH AND DOOR PANELS BACK 10 YEARS AND NO MILAGE CAP ON CERTAIN VEHICLES, MINE INCLUDED. I WOULD LIKE THIS REPLACED IN A TIMELY FASHION AT NO CHARGE. I CAN'T EVEN TRADE OR SELL MY VEHICLE FOR REAL,VALUE OF A GARAGE KEPT VEHICLE WITH THESE ISSUES. WHY IS IT LEXUS CAN'T DO BETTER FOR ITS CUSTOMERS AND NOT LEAVE ME IN LIMBO? I WOULDN'T PURCHASE ANOTHER LEXUS OR TOYOTA IN THE FUTURE IF THE MANUFACTURE WON'T STAND IT'S PRODUCT. THIS COULD EFFECT UP 3.5 MILLION TOYOTA AND LEXUS VEHICLES. CAN THE DEPT OF,TRANSPORTATION CONTACT THE MANUFACTURE AND PUT A FIRE UNDER THEIR TAILS? I WOULD APPRECIATE ANY HELP AND GUIDANCE ON THIS ISUUE. THANKYOU FOR YOUR HELP.

NHTSA ID

11083766

Incident

Mar 19, 2018

Mileage

157,000 mi

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT OBSERVED STICKY RESIDUE ASSOCIATED WITH THE DASHBOARD AND THE FRONT DRIVER AND PASSENGER SIDE HANDLES WERE NOT FUNCTIONING PROPERLY. THE DEALER (LEXUS OF PALM BEACH, 5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417, (561) 291-6004) FAILED TO PROVIDE THE APPROPRIATE OEM DASHBOARD. IN ADDITION, THE CONTACT WAITED YEARS FOR THE HANDLES TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ID

11033081

Incident

Mar 3, 2014

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS IS 250. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH CARBON BUILD UP. THERE WAS NO REPAIR SOLUTION. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL YEARS LATER AND THE MOTOR WAS REBUILT. THE VEHICLE HAD SEVERAL TOP CARBON CLEAN OUTS, BUT THE ISSUE PERSISTED. THE CONTACT ALSO STATED THAT THE DASHBOARD AND THE INNER DOOR PANELS WERE MELTING. THE FAILURES MADE IT DIFFICULT TO SEE OUT THE WIDOW DUE TO A GLARE COMING THROUGH THE WINDSHIELD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.

NHTSA ID

10948622

Incident

Aug 15, 2008

Mileage

26,000 mi

MELTING DASHBOARD AND DOOR PANEL, THOSE SMELL REALLY BAD, I DO HAVE A MINOR KID I CAN NOT PUT IN THE CAR. I HAVE GET SOME CARD FROM LEXUS BUT STILL WAITING FOR FIX. BEEN SEVERAL TIME IN THE DEALER AND HAVE NOT RECEIVED AN ANSWER YET.

NHTSA ID

10914147

Incident

Oct 5, 2016

2008 LEXUS IS250 (VIN [XXX]). RECEIVED A RECALL ON DASHBOARD. CROWN LEXUS IN ONTARIO CALIFORNIA APPROVED THE REPLACEMENT OF DASHBOARD AS WELL AS ALL DOORS IN OCTOBER (?) 2015. I HAVE BEEN CALLING THE DEALER MULTIPLE TIMES, BUT STILL UNKNOWN WHEN THE PARTS WILL COME IN. I HAVE CALLED LEXUS DIRECTLY ON ESTIMATE TIME TO SHIP OUT PARTS, BUT THEY NEVER PROVIDED ANY ANSWER. I AM HOPING TO SELL THE CAR, BUT RESALE VALUE WOULD BE AFFECTED BY THIS NOT TO MENTION THE GLARE CAUSES SAFETY CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10908948

Incident

Oct 1, 2015

MY DASH ON MY CAR IS SHINY AND STICKY FROM THE DEFECTED METERIAL IT IS MADE OUT OF AND CAUSES GLARE FROM THE WINDSHIELD WHEN DRIVING. DOOR PANELS ARE ALSO LEAVING STICKY RESIDUE BEHIND ON MY HANDS WHEN I TOUCH THE DOOR PANEL. LEXUS DEALERSHIP ADMITS FROM 2006 TO 2008 THERE IS A DEFECT IN THE INTERIOR METERIALS MELTING AND BECOMING STICKY, BUT WILL NOT DO ANYTHING TO FIX IT BECAUSE I AM OUT OF WARRANTY. PLEASE HELP THIS IS VERY ANNOYING THAT THEY DONT CARE.

NHTSA ID

10864073

Incident

May 9, 2016

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT THE DASHBOARD MELTED AND CAUSED A GLARE WHILE DRIVING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10839271

Incident

Feb 9, 2015

THE PANELS OF THE DOORS AND THE BOARD OF THE CAR ARE MELTING WITH THE SUN. MOVING AND PARKED

NHTSA ID

10825662

Incident

Jan 8, 2015

Mileage

61,000 mi

RECEIVED "WARRANTY ENHANCEMENT NOTIFICATION - ZLD" FROM LEXUS IN LATE 2014. IT OFFERED REPLACEMENT DASH AND DOOR PANELS DUE TO STICKY AND MELTING. MY DASH HAS MELTED SO BADLY IT SHINES IN MY EYES LIKE A MIRROR. SO FAR I HAVE BROUGHT CAR TO DEALER 2 TIMES, CALLED 6 TIMES AND STILL NO PARTS IN STOCK TO REPAIR PROBLEM. LEXUS CORP. SAYS DEALER HAS NOT ORDERED PARTS AND DEALER SAYS PARTS OUT OF STOCK.

NHTSA ID

10825138

Incident

Feb 1, 2014

Mileage

60,000 mi

INTERIOR PANELS ARE MELTING AWAY, LEAVING A VERY STICKY RESIDUE. MY DOOR PANELS HAVE MELTED DOWN REVEALING A GREEN LIKE SUBSTANCE, I NO LONGER HAVE BLACK DOOR PANELS. TOOK IT TO SEE WHAT I COULD DO, ONLY TO BE TOLD I WOULD HAVE TO REPLACE MY DOOR PANELS. I DON'T THINK IT'S SOMETHING I SHOULD HAVE TO PAY FOR CONSIDERING THIS IS A MANUFACTURING PROBLEM, THAT SHOULD HAVE BEEN TESTED BEFORE EVERY LEAVING THE FACTORY.. THEREFORE I DO BELIEVE IT SHOULD BE A RECALL ON THE FACT IT'S A DEFECTIVE PRODUCT, NOT SO MUCH A HAZARD, BUT A DEFECTIVE PRODUCT THAT SHOULD BE RECALLED. THE MATERIAL CAN NOT WITHSTAND HIGH TEMPERATURE,OR HIGH HUMIDITY CAUSING IT TO BE DEFECTIVE. WHAT I WOULD REALLY LIKE TO KNOW IS WHAT TYPE OF MATERIAL IS USED TO MAKE THIS RUBBERY PRODUCT,BECAUSE IF ITS MELTING AWAY IN HIGH TEMPERATURE THE CHEMICALS FROM THAT MATERIAL COULD BE HAZARDOUS TO BREATHE IN AND CAN LEAD TO CERTAIN CANCERS, ASTHMA OR RESPIRATORY PROBLEMS IF INHALED: WHICH WOULD THEN BE CONSIDERED HAZARDOUS TO OUR HEALTH IF EXPOSED TO IT, AND SINCE WE ARE IN THE VEHICLE I GUESS WE WOULD BE EXPOSED TO IT.SO! IF ANYONE HAS THE ANSWER TO MY QUESTION I WOULD LIKE TO KNOW.TY

NHTSA ID

10824998

Incident

Jun 12, 2013

DASHBOARD IS STICKY AND SCUFFS IF YOU TOUCH IT AND SO ARE THE DOOR PANELS. IF YOUR NAIL TOUCHES IT, IT DIGS A DEEP HOLE. SOMETHING STICKY AND UNSAFE SWEATS FROM THE BLACK PART. *TR

NHTSA ID

10706197

Incident

May 1, 2014

HEAT CAUSES THE DASHBOARD AND DOOR PANELS TO MELT. THE DASHBOARD WHEN MELTED CAUSES A GLARE ON THE WINDSHIELD, THAT MAKES IT HARD TO SEE OBJECTS ON THE ROAD. *TR

NHTSA ID

10677114

Incident

Aug 16, 2014

DASH LOOKS LIKE IT IS MELTING AND DOOR PANELS ARE SOFT AND TACKY. *TR

NHTSA ID

10649167

Incident

Jun 1, 2014

Mileage

60,000 mi

IT WAS 90 DEGREES OUT AND MY DASHBOARD WAS SO GOOEY LIKE STICKY I WAS ON MY WAY TO WORK AND HAD A GLARE HALF THE SIZE OF MY WINDSHIELD VERY DANGEROUS COULD BARELY SEE ON A SUNNY DAY. DOOR PANELS MELT ALSO LEAVING PARTICLES IN YOUR FINGERNAILS GOTTA CLEAN MY KIDS NAILS EVERYDAY AND MAKE SURE THEY WASH THERE HANDS EVERYTIME OPENING THE DOOR CAUSE KIDS WILL BE KIDS AND STICKS FINGERS IN THERE MOUTHS IM VERY NERVOUS ABOUT THESE PARTICLES FALLING OFF AND MELTING WE ARE BREATHING IN WHATEVER HAZARDOUS MATERIAL IS USED TO MAKE THE DASH . THE GLARE IS VERY DANGEROUS THEY NEED TO RECALL THESE DASHBOARDS IM SCARED EVERYTIME I GET IN MY CAR THIS IS VERY DANGEROUS SOMETIMES YOU CANT SEE PEOPLE CROSSING THE STREET .THIS NEEDS TO BE RECALLED I GOT TONS OF PICTURES OF THE GLARE AND THE STICKY DASH ITS MY WHOLE DASHBOARD AND MY DOOR PANELS ITS ALL MELTING I TOOK IT TO LEXUS FOR MAJOR CONCERN THEY DENIED ME ANY HELP. *TR

NHTSA ID

10644403

Incident

Apr 1, 2014

Mileage

87,000 mi

MELTING DASHBOARD. THE MATERIAL USED TO CREATE THE DASHBOARD HAS BEEN TURNING SOFT, GOOEY, AND SHINY OVER THE YEARS. THE SHINE IS EXTREMELY DANGEROUS IN THAT IT OBSTRUCTS AND DISTRACTS THE VIEW OF THE DRIVER. A RECALL SHOULD BE ALERTED TO RESOLVE THIS ISSUE. *TR

NHTSA ID

10632317

Incident

Jun 1, 2010

Mileage

10,000 mi

I PURCHASED MY LEASED LEXUS ON 12/10/2011. SHORTLY THEREAFTER, THE DASHBOARD STARTED TO MELT. I HAVE AN EXTEND WARRANTY BUT IT DOES NOT COVER DASHBOARDS. I CANNOT PUT A COVER OVER THE WINDOW AS THE COVER STICKS TO THE DASHBOARD. I HAVE BEEN TO THE LEXUS DEALERSHIP WHERE I PURCHASED IT IN WEST PALM BEACH, FL BUT THEY WILL ONLY PAY FOR THE PART. I WOULD HAVE TO PAY FOR LABOR AT A COST OF ALMOST $800.00. I FEEL THAT THIS IS CONSIDERED A DEFECT. I HAVE OWNED MANY CARS IN MY LIFETIME, MANY LESS EXPENSE THAN THIS ONE AND THIS HAS NEVER HAPPENED TO ME. WHEN THE SUN HITS THE SHINY DASH, IT IS DIFFICULT TO SEE OUT THE WINDOW. I UNDERSTAND THAT IT IS HAPPENING TO MANY CARS AND I FEEL THAT IT IS A RECALL ITEM AS IT IS DANGEROUS TO THE DRIVER AND OTHER CARS/PEDESTRIANS. *TR

NHTSA ID

10631882

Incident

Apr 2, 2012

TL* THE CONTACT OWNS A 2008 LEXUS IS250. THE CONTACT STATED THAT THE DASHBOARD STARTED MELTING AND BECAME STICKY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DECLINED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.

NHTSA ID

10630840

Incident

Sep 4, 2009

Mileage

50,000 mi

I CALLED IN TO NORTHSIDE LEXUS DEALERSHIP SERVICE DEPARTMENT. I EXPLAINED TO THEM THAT MY DASHBOARD AND ALL MY LEATHER ON MY DOORS ARE STARTING TO MELT AND GET STICKY. IF YOU HIT IT WITH A FINGER NAIL, THE LEATHER WOULD EASILY COME OFF. [XXX] WHICH WAS MY SERVICE REPRESENTATIVE TOLD ME IT'S PROBABLY WHAT I PUT ON THE SURFACES TO CLEAN IT. MY RESPONSE WAS DEFINITELY NOT. I HAD USED NO CHEMICALS AT ALL JUST A COOL WATER BECAUSE I DIDN'T WANT MY INTERIOR FADING ON DOWN THE LINE. I REPORTED THIS IN 2011 & 2012. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10630408

Incident

May 6, 2013

TL* THE CONTACT OWNS A 2008 LEXUS IS 250. THE CONTACT STATED THAT A GLARE WAS PRESENT ON THE DRIVER SIDE WINDSHIELD THAT OBSTRUCTED THE VIEW OF THE DRIVER. THE CAUSE OF THE GLARE WAS DUE TO THE DASHBOARD MELTING ON THE DRIVER SIDE. THE DEALER STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000.

NHTSA ID

10630094

Incident

Sep 3, 2013

Mileage

70,000 mi

THE CARS INTERIOR MELTED AND HAS BECOME NOT ONLY A NUISANCE BUT HAS BECOME A SAFETY ISSUE. THE MELTING OF THE DASHBOARD CREATES A BRIGHT REFLECTION IN THE WINDSHIELD WHOLE DRIVING MAKING IT DIFFICULT TO SEE. FURTHERMORE, THE MELTING OF THE PLASTIC GIVES OFF A CHEMICAL ODOR THAT MAY BE HAZARDOUS. LASTLY, THIS IS CONCERNING BECAUSE IT MAY EVEN AFFECT THE FUNCTIONING OF MY AIRBAGS. LEXUS DECISION TO PUT OUT A TSIS AFTER MOST PEOPLE'S WARRANTIES BECOME VOID IS IRRESPONSIBLE AND MORALLY CORRUPT. ENOUGH PEOPLE HAVE COMPLAINED ABOUT THIS SAFETY ISSUE THAT SOMETHING NEEDS TO BE DONE. THERE ARE NOW CLASS ACTIN LAWSUITS AND THOUSANDS OF OTHERS WHO SIGNED PETITIONS AND COMPLAINED ONLINE, ALTHOUGH NOT THROUGH THIS SITE BUT THAT SHOULD NOT MATTER. PLEASE DO NOT ALLOW LEXUS TO GET AWAY WITH THIS. *TR

NHTSA ID

10629922

Incident

Aug 2, 2012

I CURRENTLY OWN A 2008 IS-250 WITH LESS THAN 6,000 MILE ON THE ODOMETER. I TOOK MY CAR IN TO THE DEALERSHIP FOR SEVERAL UNUSUAL PROBLEMS. THE SEALS AROUND THE WIND SHIELD WERE DRY ROTTED AND HAD FALLEN OUT ALL THE WAY AROUND THE WINDSHIELD. THE DASH BOARD WAS ALSO STICKY AND HAD A NUMBER OF CRACKS. THE TOP OF MY WINDSHIELD WAS ALSO 'DE-LAMINATED" AND NEEDED TO BE REPLACED. LEXUS DID STEP UP TO THE PLATE AND REPLACED THE WINDSHIELD AND DASH BOARD FREE OF CHARGE EVEN THOUGH MY VEHICLE WAS OUT OF WARRANTY. HOWEVER, MY CAR HAS THE EXTENDED FACTORY WARRANTY ON IT STILL TO THIS DAY. I HAD TO PAY $490.00 PLUS DOLLARS OUT OF POCKET FOR PARTS AND LABOR TO GET THEM TO REPLACE THE MOLDING AROUND BOTH SIDES OF MY WINDSHIELD THAT HAD ROTTED AWAY. WHILE MY VEHICLE WAS BEING REPAIRED, I POINTED OUT TO THE SERVICE MANAGER THE FACT THAT THE DOOR PANELS WERE ALSO "MELTING" AND IF YOU POKE IT, IT LEAVES AN INDENTATION IN THE MATERIAL AND IT WAS CLEARLY A DEFECT AS THE CAR IS GARAGE KEPT AND SHOULD NOT HAVE THESE PROBLEMS. THE DOOR PANELS ALSO GET A WHITE FILM ON THEM WHEN THE CAR SITS. I BELIEVE IT IS IMPORTANT TO KEEP IN MIND, THIS CAR HAS LESS THAN 6,000 MILES. I THINK LEXUS/TOYOTA NEEDS TO REPLACE THE DOOR PANELS ON MY CAR FREE OF CHARGE AS THE PROBLEM IS A "DEFECT" IN WORKMANSHIP AND NOT AN END USER CAUSED ISSUE. I LOVE MY LEXUS AND WOULD NOT HESITATE TO PURCHASE ANOTHER ONE BUT THIS IS AN ISSUE THAT SHOULD BE ADDRESSED AND REPAIRED AT THE MANUFACTURERS EXPENSE SINCE I IN NO WAY CAUSED THE ISSUES I AM EXPERIENCING. *TR

NHTSA ID

10622036

Incident

Dec 30, 2013

I WOULD LIKE TO FILE A COMPLAINT CONCERNING THE DASH IN MY LEXUS. THE DASH IS MELTING AND CREATING A GLARE ONTO THE WINDSHIELD. I HAVE SPOKEN WITH SEVERAL LEXUS DEALERS AND THEY ARE AWARE OF THE PROBLEM, BUT THE MANUFACTURE HAS NOT HAD A RECALL AT THIS TIME. THE COST FROM THE LEXUS DEALER IS AROUND $2500.00. AFTER MUCH RESEARCH ON THE INTERNET, THIS IS NOT JUST A FEW CARS WITH THE PROBLEM. *TR

NHTSA ID

10618022

Incident

Jul 31, 2014

Mileage

80,000 mi

THE DASHBOARD OF MY 2008 LEXUS IS250 MELTS AWAY EVERYDAY AS WELL AS THE THE DRIVERS AND PASSENGER SIDE DOOR PANELS. THE MELTED DASHBOARD CAUSES A GLARE DIRECTLY IN THE VIEWING SIGHT OF THE DRIVER ESPECIALLY ON REALLY HOT AND SUNNY DAYS HERE IN SOUTH FLORIDA. THIS CAUSES DRIVING VISION TO BE IMPAIRED. THE DOOR PANELS AND DASHBOARD LEAVE PRINTS ON YOUR HANDS AND FINGERS WHEN THEY ARE TOUCHED. *JS

NHTSA ID

10617217

Incident

Jul 2, 2012

Mileage

30,000 mi