2011 Lexus IS 350 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2011 Lexus IS 350, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags225.0%
- Driver assistance225.0%
- Engine225.0%
- Fuel system225.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
"TAKATA RECALL'. AFFECTED AREAS ARE THE FRONT PASSENGER AIRBAGS . I AM BEING TOLD THAT DESPITE THIS RECALL BEING ISSUED FOR OVER A YEAR OR MORE THAT THE REMEDY IS STILL NOT AVAILABLE. I FIND THIS HIGHLY DANGEROUS AND TERRIBLE BUSINESS PRACTICE FOR THE LEXUS CORPORATION; NOT TO MENTION PUTTING MY PERSONAL SAFETY AT RISK.
"TAKATA RECALL" I WOULD LIKE TO ASK IF I CAN JUST HAVE THE AIRBAGS TAKEN OUT. IT IS RIDICULOUS TO NOT BE ABLE TO HAVE PEOPLE IN MY CAR WHILE DRIVING. HOW DO I KNOW IF IT IS SAFE FOR ME TO BE DRIVING THE VEHICLE. THE AIR BAGS SOUND LIKE THEY CAN HURT MORE THAN JUST THE PASSENGERS. I FEEL IT IS MY RIGHT TO HAVE THE BAGS TAKEN OUT AND TO DEPEND ON THE TRUSTY SEATBELT. CAN I HAVE THIS DONE AT NO CHARGE TO ME? I ALSO WANT TO KNOW WHY DID THEY USE A DIFFERENT AIRBAG MANUFACTURER FOR THE PASSENGER SIDE. WHY NOT STICK WITH ONE MANUFACTURE. IS THE AIRBAG ON THE PASSENGER SIDE DEFECTIVE ONLY? I JUST PURCHASED THIS VEHICLE THINKING THAT A LEXUS WAS A DEPENDABLE CAR AND SAFER THAN MOST. PLEASE HELP ME TO TAKE OUT THE AIRBAG OR AIRBAGS AT NO COST TO MYSELF. I RATHER BE SAFE THAN HAVE THE AIRBAGS. THE AIRBAGS SOUND HIGHLY DANGEROUS TO ANYONE IN THE CAR SHOULD THE AIR BAGS GO OFF BECAUSE OF THE AIR BAG DEGRADING IN TIME TO HEAT ETC.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
IN A TRAFFIC LIGHT ABOUT TO MAKE A LEFT, WHEN LIGHTS TURNED GREEN IT ACCELERATED NORMALLY UNTIL SPEED WAS AT 25-30MPH ITS STOPPED THERE. WILL ONLY REV UP TO 2000 RPM WOULD CHANGE GEARS BUT IN ITS OWN DESIRED TIME . PULLED OVER TURN OFF THE CAR TURNED IT BACK ON SAME HAPPND. ENGINE LIGHT WENT ON AND FRM THERE IT WOULD RUN THE SAME ACCELERATE NORMALLY AND REMAIN IN AFLACTUATING SPEED OF 2-30MPH UNTIL NOW LEXUS OF LAS VEGAS WILL NOT AKNOWLEDGE ELF RECALL STATING MY CAR IS NOT INCLUDED IN THEIR LIST. WILL NOT HONOR ALL PAPERWORK FROM THIS WEBSITE. SPOKE TO JUSTIN AND I WILL NOW TAKE MY CAR HOME BECAUSE THEY WERE INSISTING FOR ME TO PAY TO THE AMOUNT OF 2098 JUST FOR THE HIGH PRESSURE PUMP EXCLUDING LABOR. CAR PERFORMED WELL WITHOUT ANY WARNINGS OTHER THAN THE GAS SMELL WHICH AT FIRST WE ALL JUST DID NOT MIND AFTER CHECKING IF GAS DOOR IS COMPLETELY LOCK. PLEASE HELP
ON MARCH 11,2014, I STOPPED MY CAR AT THE STOP LIGHT BEHIND ANOTHER CAR. MY CAR'S ENGINE SUDDENLY STARTED REV UP. I APPLIED THE BRAKE AS MUCH AS I CAN. BUY MY CAR STARTED TO MOVE AND HIT THE BACK OF THE CAR STOPPED IN FRONT OF MY CAR. SUDDEN UNINTENDED ACCELERATION. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
IN A TRAFFIC LIGHT ABOUT TO MAKE A LEFT, WHEN LIGHTS TURNED GREEN IT ACCELERATED NORMALLY UNTIL SPEED WAS AT 25-30MPH ITS STOPPED THERE. WILL ONLY REV UP TO 2000 RPM WOULD CHANGE GEARS BUT IN ITS OWN DESIRED TIME . PULLED OVER TURN OFF THE CAR TURNED IT BACK ON SAME HAPPND. ENGINE LIGHT WENT ON AND FRM THERE IT WOULD RUN THE SAME ACCELERATE NORMALLY AND REMAIN IN AFLACTUATING SPEED OF 2-30MPH UNTIL NOW LEXUS OF LAS VEGAS WILL NOT AKNOWLEDGE ELF RECALL STATING MY CAR IS NOT INCLUDED IN THEIR LIST. WILL NOT HONOR ALL PAPERWORK FROM THIS WEBSITE. SPOKE TO JUSTIN AND I WILL NOW TAKE MY CAR HOME BECAUSE THEY WERE INSISTING FOR ME TO PAY TO THE AMOUNT OF 2098 JUST FOR THE HIGH PRESSURE PUMP EXCLUDING LABOR. CAR PERFORMED WELL WITHOUT ANY WARNINGS OTHER THAN THE GAS SMELL WHICH AT FIRST WE ALL JUST DID NOT MIND AFTER CHECKING IF GAS DOOR IS COMPLETELY LOCK. PLEASE HELP
ON MARCH 11,2014, I STOPPED MY CAR AT THE STOP LIGHT BEHIND ANOTHER CAR. MY CAR'S ENGINE SUDDENLY STARTED REV UP. I APPLIED THE BRAKE AS MUCH AS I CAN. BUY MY CAR STARTED TO MOVE AND HIT THE BACK OF THE CAR STOPPED IN FRONT OF MY CAR. SUDDEN UNINTENDED ACCELERATION. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
IN A TRAFFIC LIGHT ABOUT TO MAKE A LEFT, WHEN LIGHTS TURNED GREEN IT ACCELERATED NORMALLY UNTIL SPEED WAS AT 25-30MPH ITS STOPPED THERE. WILL ONLY REV UP TO 2000 RPM WOULD CHANGE GEARS BUT IN ITS OWN DESIRED TIME . PULLED OVER TURN OFF THE CAR TURNED IT BACK ON SAME HAPPND. ENGINE LIGHT WENT ON AND FRM THERE IT WOULD RUN THE SAME ACCELERATE NORMALLY AND REMAIN IN AFLACTUATING SPEED OF 2-30MPH UNTIL NOW LEXUS OF LAS VEGAS WILL NOT AKNOWLEDGE ELF RECALL STATING MY CAR IS NOT INCLUDED IN THEIR LIST. WILL NOT HONOR ALL PAPERWORK FROM THIS WEBSITE. SPOKE TO JUSTIN AND I WILL NOW TAKE MY CAR HOME BECAUSE THEY WERE INSISTING FOR ME TO PAY TO THE AMOUNT OF 2098 JUST FOR THE HIGH PRESSURE PUMP EXCLUDING LABOR. CAR PERFORMED WELL WITHOUT ANY WARNINGS OTHER THAN THE GAS SMELL WHICH AT FIRST WE ALL JUST DID NOT MIND AFTER CHECKING IF GAS DOOR IS COMPLETELY LOCK. PLEASE HELP
TL* THE CONTACT OWNS A 2011 LEXUS IS 350. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE PAST 30 MPH. THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. ... UPDATED 08/23/16 *BF ....UPDATED 08/29/16 *BF UPDATED 08/3/16.*JB *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .