2010 Lexus IS Owner Complaints

My vehicle's dashboard was melting. I thought it was some kind of condensation. When trying to wope it, sticky gook came off on my papertowel explosing the bottom level.of the dashboard. I went through all the levels all.the way to Corporate Lexus legal in TX as the fumes were making me sick. I am a senior citizens who was not planning on buying another vehicle as I drive very little. After 4 months with no help from Lexus having symptoms of anxiety, confusion, headache and extreme fatigue, I pushed myself to go drive to dealership which was s lot further than I was comfortable driving thr car in that condition. I told them I did not want another Toyota or Lexus so Itraded it in for a larger used vehicle than so I did not gave to drive the Lexus home. I was feeling even worse after the ride yhere and had developed a nagging little cough that does not go away. I also googled my symptoms which sound like Neuroinflammation that could be associated woth a melting dashboard. This has been a horrible experienced for me all around. I have plenty of documentation with Toyota/Lexus.

NHTSA ID

11736656

Incident

Dec 12, 2025

The contact owns a 2010 Lexus IS. The contact stated while the vehicle was parked, the vehicle stalled, the vehicle independently accelerated while the accelerator pedal was not depressed, and all of the doors locked independently and were inoperative. No warning lights were illuminated. The failure occurred on several different occasions. The contact did research and was made aware of an unknown NHTSA Campaign Number however, the VIN was not included. The vehicle was taken to a dealer to get a diagnosis however, the dealer stated that the failure was not duplicated. The vehicle was not diagnosed or repaired. The vehicle was taken back to the dealer to get a diagnosis however, the failure cause was unidentifiable. The manufacturer was not notified of the failure. The failure mileage was approximately 102,000.

NHTSA ID

11736579

Incident

Jun 22, 2023

Mileage

102,000 mi

Developed a fuel leak at the tank that has previously been exactly described as a recall on the exact year make and model of this vehicle however, when entering my VIN it does not show my VIN number as being affected. I feel there has been a mistake on the Vin number range. However, Lexus refuses to handle the issue under the recall since the VIN number does not trigger as such.

NHTSA ID

11705266

Incident

Dec 10, 2025

I have a stick dashboard and it’s impairing my vision to see out of front windshield. Lexus did have a recall, but it expired. However, I’m still in danger while driving because of glare.

NHTSA ID

11695432

Incident

Oct 24, 2025

I had a head on collision with a light pole and the airbags did not deploy. The vehicle was inspected by aProgressive insurance claims adjuster and they claimed the vehicle a total loss. They kept the vehicle. There were no warning lights or anything. The vehicle had been taken into a North Park Lexus dealership after a defective airbag recall to be serviced in 2018.

NHTSA ID

11690692

Incident

Aug 2, 2025

Exterior driver's door mirror failure. The mirror is insecure, loose, unstable, not secured to the door, and rotates freely on its own. This condition makes it impossible and dangerous for the vehicle's driver to observe any vehicle approaching from the rear, left of the driver's side. The mirror is not secured to the vehicle's driver's door and spins freely. The driver cannot observe any approaching vehicles when pulling out from a parallel parking spot. This condition is this vehicle's "2nd" such incident. Previously, this identical situation happened to the mirror mounted on the passenger side door about 2 years earlier. The maintenance record is on file at the dealership. I paid the Chatham Lexus Dealership approximately $1000.00 to correct this.

NHTSA ID

11681254

Incident

Aug 15, 2025

My car experienced sudden unintended acceleration. I was at a stop light preparing to turn right when my car accelerated of its own accord crashing into the vehicle in front of me. My foot was firmly on the brake, but I had lost control over the vehicle. Whatever electrical defect I experienced, it was sufficient to rev the engine by itself and override the braking system enough that the vehicle advanced forward in an out-of-control manner. It was unintended, unexpected and beyond my ability to control. Failing to recognize the braking system, my vehicle collided into the vehicle a second time. Because my foot was on the brake and my vehicle still advanced forward, I initially thought I had been hit from behind. However, the erratic RPM behavior and the vehicle's continued acceleration while braking confirmed I was no longer in control of the vehicle. Acting promptly, I immediately took the gear shifter out of drive and put into neutral. It was then and only then that I regained control of the vehicle: it stopped accelerating, stopped revving of its own accord and began responding to the braking system. Please note: my foot was not on the gas pedal, for as soon as I took it out of drive, the RPM returned to normal (i.e. the erratic behavior indicated by the tachometer's RPM, stopped). Had my foot been on the gas pedal instead of the brake pedal, the revving would have continued to behave as before; but it did not. (I do not have an all-weather floor mat. It is neither here nor there, because in the event that I did have one, you would expect the RPM behavior to continue when put into neutral; but again, all behavior returned to normal when the vehicle was put in neutral.) Though I am sympathetic to those that panic in a moment of distress, I was of a present enough mind to know what was happening. An electrical engineer with intimate knowledge of the computer system for this vehicle would be the best to assess what went wrong from a technical perspective.

NHTSA ID

11680755

Incident

Jun 18, 2025

FROM TIME TO TIME AS IM DRIVING TO EITHER SPEED UP OR SLOW DOWN, MY CAR HAS NO POWER AND THEN WITHIN 2-3 SECONDS IT HITS HARD BACK INTO GEAR. I RESEARCHED IT ON LINE ABOUT OTHER LEXUS AND IT STATED THAT THE PROBLEM IS IN THE COMPUTER AND IT HAS A GLITCHES IN THE SYSTEM THAT NEEDS TO BE RESET/CLEARED , THERE ARE TIMES WHEN IT HITS SO HARD THAT IT FEELS LIKE YOU HAVE BEEN REAR-ENDED AND HURTS YOUR BACK AND NECK . THIS IS VERY DANGEROUS AND SHOULD BE FIXED BY LEXUS AT LEXUS EXPENSE, THANK YOU

NHTSA ID

11637041

Incident

Jan 19, 2025

test

NHTSA ID

11616038

Incident

Sep 9, 2024

While driving home in the freeway, I felt my car shake then a sudden loss of power. Then my CEL started blinking and my VSC lit. Got a code for engine misfire(P0302). Is250 has a lot of cases on engine misfires because of excessive carbon build up because of how the engine is designed. My car only has 108,000miles. Lexus released a Customer Support Program for this problem but it already expired. They only gave 9 years from date of purchase for it to be eligible for the free fix. It means they are aware of the problem but my 2010 car just missed that window but I am having the same problem many IS250 owners have. It is really unsafe when you’re driving in the freeway then it suddenly loses power. Hopefully this problem gets resolved by Lexus soon.

NHTSA ID

11483484

Incident

Sep 6, 2022

Front suspension does not have adjustable Camber. The wheels have a negative Camber that is outside of Lexus specification. This causes a very large uneven wear inside of tire, which is not noticeable from the exterior of car. Owners will be unaware, when checking the tires, that the inside of tire is worn to a point that can cause the tire to burst. Car was sent to the dealer, and they confirm that the negative camber is present and there is no fix because camber can't be adjusted. There is no warning lights or symptoms prior to failure. Vehicle suspension is not modified with non-Toyota approved equipment.

NHTSA ID

11455341

Incident

Feb 12, 2022

WHILE DRIVING AT HIGHWAY SPEEDS CRUISE CONTROL SET AND NOT SET, SLIGHT ACCELERATION VEHICLE SEEMS TO COMPLETELY LOOSE GEAR AND CONNECTION WITH DRIVE TRAIN, THE RPMS SPONTANEOUSLY JUMP TO 6500 TO 7000, MOVE THE SHIFTER AT THIS POINT TO NEUTRAL. RMPS DROP TO 1200 AND THEN PLACE THE SHIFTER TO DRIVE AND EVERYTHING REENGAGES. THIS CONDITION IS INTERMITTENT. IT HAS HAPPENED UPON ACCELERATING TO REACH HIGHWAY SPEEDS.

NHTSA ID

11388581

Incident

Jan 15, 2021

Mileage

80,000 mi

DEALER, ATLANTIC CITY LEXUS, ADVISES THAT IT IS VERY COSTLY TO REPAIR THE AIR BAG SYSTEM AS IT INVOLVES MILES OF WIRES. THEREFORE, I DON'T WANT TO DRIVE THE CAR.

NHTSA ID

11386423

Incident

Dec 9, 2020

THERE IS CURRENTLY A RECALL OF THE FUEL DELIVERY PIPE ON MY VEHICLE WHICH IS A 2010. I AM CURRENTLY IN FOR SERVICE AND THEY ARE TELLING ME THE FUEL PUMP ALSO NEEDS TO BE REPLACED AS IT IS LEAKING AS WELL. THEY ARE TELLING ME IT IS NOT UNDER RECALL AND IS ALMOST $2,4000. PER CONSUMER REPORT: TOYOTA AND LEXUS ARE RECALLING ABOUT 1.8 MILLION VEHICLES FROM THE 2013 THROUGH 2019 MODEL YEARS BECAUSE THEIR FUEL PUMP COULD STOP WORKING, WHICH COULD LEAD TO A SUDDEN STALL OR HESITATION WHILE DRIVING. THE PROBLEM INCREASES THE RISK OF A CRASH, ESPECIALLY WHEN THE VEHICLE IS TRAVELING AT A HIGH SPEED. SOME OF THESE VEHICLES ARE BEING ADDED TO AN EXISTING RECALL THAT WAS ALREADY ANNOUNCED IN JANUARY. I WOULD LIKE THIS LOOKED INTO FURTHER AS THERE IS A CORRELATION IN 2013-2019 MODELS. *TR

NHTSA ID

11329167

Incident

Jun 16, 2020

THE CAR WAS STOPPED ABOUT TO BE PUT INTO PARK AND THEN IT REVVED UP ON IT'S OWN AND THE BRAKES WERE PRESSED BUT THE CAR SPED UP UNTIL IT CRASHED INTO ANOTHER VEHICLE. *TR

NHTSA ID

11327577

Incident

Jun 6, 2020

Mileage

130,000 mi

ISFS YEAR MODELS 2008-2014 ARE AFFECTED THE VALLEY PLATE LEAK DUE TO THE FACT THAT TOYOTA/LEXUS UTILIZED THE IMPROPER SEALANT AND USED THE IMPROPER AMOUNT, LEADING TO THE HEAT EXCHANGER LEAKING COOLANT ONCE THE ORIGINAL, INADEQUATE SEALANT BEGINS TO DISINTEGRATE. THIS COULD CAUSE A CONDITION WHERE THE ENGINE COULD FAIL AND SOMEONE COULD GET HURT. FURTHERMORE, ALL ISFS WILL EVENTUALLY HAVE A CRACKED RH MANIFOLD ON THE #8 RUNNER. THIS CAN CAUSE A FIRE HAZARD IN ADDITION TO CARBON MONOXIDE POISONING. *TR

NHTSA ID

11320475

Incident

Jan 3, 2020

Mileage

67,000 mi

KNOWN BY LEXUS AS A COMMON FAILURE IN THE 2UR ENGINE IS THE VALLEY PLATE COOLANT LEAK. THIS IS A FAILURE THAT THE MAJORITY OF OWNERS IN THE FORUMS HAVE REPORTED AS WELL AS MY PERSONAL VEHICLE EXPERIENCING. CAN HAPPEN AS FEW AS 50K MILES. COMMON COST FOR REPAIR TO THE OWNER IS BETWEEN $2000 AND $3000. MINE HAS HAPPENED EVEN AFTER METICULOUS MAINTENANCE. *TR

NHTSA ID

11320464

Incident

Jan 3, 2020

Mileage

67,000 mi

SUDDEN ACCELERATION WHEN TRYING TO STOP

NHTSA ID

11310338

Incident

Jan 8, 2020

Mileage

66,000 mi

TAKATA RECALL CAN NOT GET AN APPOINTMENT TO REPLACE AIR BAG AT BAY RIDGE LEXUS OF BROOKLYN. CALLED 5 TIMES TO SCHEDULE AN APPOINTMENT AND CUSTOMER SERVICE KEEPS TLLING ME THAT THEY WILL CALL BACK BUT NEVER CALLED.

NHTSA ID

11245338

Incident

Aug 19, 2019

THIS REGARDING 2010 LEXUS IS250 AND WE OWNED ONE. THIS VEHICLE HAS PROBLEM WITH DASHBOARD GETTING STICKY IT IS KIND OF MELTING DUE TO HEAT AND HUMIDITY. AND LEXUS IS AWARE OF THIS PROBLEM. BUT THEY ARE NOT AWARE OF IS BECAUSE OF STICKY DASHBOARD IT RELEASES OILY FUME AND IT GOES ON TO WINDSHIELD AND MAKES IT FOGGY. THIS IS ON GOING PROBLEM. MY SON IS DRIVING THIS VEHICLE AND ACCORDING TO HIM IS IN THE LONG-DISTANCE DRIVING HE HAS TO PULL OVER MULTIPLE TIME TO CLEAN WINDSHIELD . JUST BECAUSE OF OUR CAR HAS SALVAGE TITLE LEXUS WILL NOT PAY OR REPLACE THIS STICKY DASHBOARD. HAVING A SALVAGE TITLE DOES NOT MEAN CAR IS NOT ON THE ROAD AND NO-ONE BEHIND THE DRIVER SEAT.. I WOULD REQUEST YOU TO LOOK IN TO THIS MATTER. THIS IS LIFE AND DEATH SAFETY CONCERNS TO US. THANKS

NHTSA ID

11244915

Incident

Aug 17, 2019

THE DASHBOARD HAS MELTED, PRODUCING A SIGNIFICANT GLARE THAT IMPAIRS MY VISION THROUGH THE WINDSHIELD WHEN THE SUN HITS IT. THE DASHBOARD IS STICKY.

NHTSA ID

11103835

Incident

Jun 1, 2014

CPU UNDER SEAT CONTROLLING CAR AIRBAGS HAS FAILED. LEXUS WILL NOT FIX THE ISSUE. AIRBAGS MAY NOT DEPLOY OR INFLATE. LEXUS STATES ITS NOT A SAFTEY ISSUE REQUIRING THEIR ATTENTION. LEXUS STATED THEY KNOW ABOUTTHE ISSUE AND IT IS HAPPENING IN OTHER VEHICLES. SOMEONE IS GOING TO GET SERIOUSLY INJURED BECAUSE OF THIS.

NHTSA ID

11090290

Incident

Mar 1, 2018

Mileage

152,000 mi

TAKATA RECALL THE PASSENGER SIDE AIRBAG IN MY VEHICLE WAS SUBJECT TO A MAY 23, 2016, RECALL DATE BUT HAS NOT YET BEEN REPLACED BY LEXUS AS OF TODAY, JUNE 26, 2017.

NHTSA ID

11001489

Incident

Jun 26, 2017

TAKATA RECALL MAY 2016 IT HAS BEEN A YEAR SINCE I WAS NOTIFIED OF THIS RECALL AND LEXUS HAS NOT YET REPLACED THE AIRBAG!

NHTSA ID

10979846

Incident

May 16, 2016

TAKATA RECALL, THE FIX FOR THIS RECALL HAS TAKEN ALMOST A YEAR AND SUGGESTED THAT NO ONE SITS IN THE FRONT PASSENGER SEAT WHICH HAS BEEN VERY INCONVENIENT FOR ME AND MY FAMILY.

NHTSA ID

10967552

Incident

Mar 21, 2017