2012 Lexus IS Airbags Problems

The dashboard on my 2012 Lexus IS 250 has developed significant cracking across the surface despite the vehicle being garage-kept, low mileage, and well-maintained throughout my ownership. The cracking is not the result of any accident, impact, or misuse — it appeared spontaneously and has progressively worsened over time. Lexus acknowledged this as a known defect by establishing Customer Support Program ZLZ, which provided extended coverage specifically for dashboard, instrument panel, and interior trim panel cracking on certain Lexus models. The existence of this program confirms that Lexus was aware of a systemic manufacturing or materials defect affecting these vehicles. My vehicle fell outside the ZLZ coverage window by a matter of months. Despite my appeal to Lexus National Headquarters citing my long-term ownership, the vehicle’s low mileage, and the timing of the condition’s appearance, Lexus has declined to provide any assistance and has stated this is their final position. I am filing this complaint to document this defect and contribute to the record of affected owners. Dashboard cracking of this nature is not only a cosmetic issue — a deteriorating dashboard can cause glare, distraction, and potential visibility impairment for the driver, which raises legitimate safety concerns. I am requesting that NHTSA review whether Customer Support Program ZLZ adequately addressed the full scope of affected vehicles and owners, and whet

NHTSA ID

11745928

Incident

Jun 23, 2026

I own a Lexus 2012 IS250 and currently active duty member stationed at Aviano Air Base, Italy. I was not notified that my vehicle is overdue on a safety recall until today when I am trying to ship the vehicle back to the US. What further actions can I do to get the recall done? Can I get the vehicle waivered to get the recall accomplished when it reaches the US?

NHTSA ID

11454221

Incident

Feb 25, 2022

HI , MY FIRST NAME IS [XXX] LAST NAME IS [XXX] ,MY MAILING ADDRESS IS [XXX]. I HAS A LEXUS IS 250 2012 , 86000 MILE LAST 10 MONTH AGO MY CAR HAS A RECALL MAIL REPLACEMENT AIR BAG FROM LEXUS,BUT MY CAR WAS IN A GOOD CONDITION EVERY THING IS FUNCTION GOOD WITH NO ANY PROBLEM, BUT AFTER I TOOK MY CAR TO THE LEXUS OF TOWSON LOCATION 1040 YORK RD , TOWSON, MD 21204 .AFTER THEY REPLACEMENT MY CAR AIR BAG .MY CAR WAS WENT ON A WARNING LIGHT NOTE THAT AIR BAG OFF ,SO IT MEANS AIR BAG NOT WORKING PROPERLY ,BUT BEFORE THAT MY CAR HAS NON OF THE LIGHT PROBLEM EVERYTHING IS GOOD. I CALL THE LEXUS OF TOWNSON. TOLD THEM MY CAR WAS A WARNING LIGHT AFTER THE RECALL REPLACEMENT AIR BAG, THEY TOLD ME THAT I HAS TO PAID FOR 300.00$ FOR DIAGNOSTIC AND ADDING LABOR AND MORE TO FIX FOR THE AIR BAG WARNING LIGHT. SO AFTER MY COUSIN TOLD ME DRIVING WITH AIR BAG WARNING LIGHT ON COULD BE DANGER, BECAUSE ANY TIME HAS ACCIDENT THE VEHICLE AIR BAG MAY NOT PROJECT THE PASSAGE ,SO I SCHEDULE APPOINTMENT I TOLD THEM MY CAR ISSUE AFTER THEY RECALL AIR BAG REPLACEMENT . I TOLD THEM THE DEALER HAS TO RESPOND FOR THIS. AT THE FINAL I TAKES MY CAR HOME BECAUSE THEY ASKED FOR 300.00$ DIAGNOSTIC AND ADDING OVER THOUSAND FOR LABOR AND MORE .BECAUSE I ALWAYS BUSY FOR MY FAMILY I HAS TO TAKES MY MOM TO CHECK UP HER HIGH BLOOD PRESSURE AND OTHER THING EVERY WEEK. SO I CONTRACT THE LEXUS HEADQUARTER THEY TOLD ME THE SAME THING, I KEEP CONTRACT THEM AND TODAY I CALL THEM AND KNOWN THAT THEY CLOSE MY CASE , BUT I NEVER RECEIVER ANY EMAIL THAT MY CASE WAS CLOSE. I NEED MY AIR BAG LIGHT OFF WARNING LIGHT GET FIX . AND THANK FOR READING THIS .. I HOPE THE DEALER WILL FIX MY CAR AIR BAG WARNING LIGHT FOR THE PASSAGE SIDE TO GET FIX THANK AND STAY SAFE ... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11321415

Incident

Jun 20, 2019

THE TOP CONVERTIBLE MOTOR GOT BROKEN ABOUT TWO YEARS AFTER I BOUGHT IT SO I WENT BACK TO THE DEALERSHIP AND LUCKILY IT WAS UNDER WARRANTY SO THEY REPLACE IT BUT NOW THE ONE THEY PUT ON THAT TIME NOW IT'S BROKEN AGAIN AND THEY WANT TO CHARGE ME TO GET FIXED.

NHTSA ID

11298620

Incident

Mar 7, 2019

I WAS REAR ENDED BY A CAR AT A HIGH RATE OF SPEED AND PUSHED INTO THE CAR IN FRONT OF ME. NONE OF MY AIR BAGS DEPLOYED.

NHTSA ID

11270079

Incident

Oct 20, 2019

TAKATA RECALL MY LOCAL DEALER DOES NOT HAVE THE PARTS NECESSARY TO REMEDY THE PROBLEM. THEY PUT ME ON A WAIT LIST AND SAID IT COULD TAKE 2 MONTHS FOR THE THEM TO GET THE PARTS. THIS IS LEXUS SAN DIEGO

NHTSA ID

10991224

Incident

May 23, 2017

URGENT SAFETY RECALL FRONT PASS. AIRBAG INFLATOR WHICH CAN RESULT IN SERIOUS INJURY OR DEATH - NO PARTS AVAILABLE & LEXUS UNABLE TO GIVE AN ETA FOR PART. UNACCEPTABLE. WHAT RECOURSE DO I HAVE?

NHTSA ID

10967234

Incident

Mar 20, 2017

MY LEXUS 2012 IS 250 ACCELERATED ON ITS OWN, BRAKES DID NOT ENGAGE AFTER DEPRESSING THEM X2, AND THEN I CRASHED INTO A TRUCK. AIR BAG DID NOT DEPLOY. REPORTED TO LEXUS WHO ASSUMED NO RESPONSIBILITY FOR INCIDENT. THIRD PARTY INSPECTED CAR AND DOWNLOADED BLACK BOX. REPORT FROM LEXUS STATED THAT CAR WAS DRIVE ABLE AND NO ISSUES WERE FOUND. CAR INCURRED $18,000 IN DAMAGES AND WAS NOT DRIVABLE AT THE TIME OF INSPECTION. WITNESSES AT COLLISION SHOP WILL VALIDATE SUCH. WHEN SPEAKING TO REPRESENTATIVES AT LEXUS TO REPORT INCIDENT I WAS TOLD BY 2 REPS ON 2 OCCASIONS THAT THIS HAS HAPPENED TO OTHER VEHICLES THAT WERE THE SAME MAKE AND MODEL. DISTURBING

NHTSA ID

10734027

Incident

May 15, 2013

Mileage

23,000 mi