2026 Lexus NX Owner Complaints

I had a trip from Las Vegas to Scottsdale in 110 degree temperature and I live in Las Vegas so these temperatures are normal for this part of the country. Some where along the road a very small pebble hit the air condenser and put a tiny hole in it which leaked out all the Freon. There was not warning light we just ended up with no AC. This issue is happening to 2025 and 2026 models. You google Lexus Air Condenser issue and the entries of issues are many. Lexus is not recalling this - saying it is a road hazard. Owners are trying to install mesh to protect the Air Condenser but find it can collect debris or interfere with the safety cameras. I feel there needs to be a recall for safety because driving the highways in the southwest you can go miles with out being a gas station or place to get out of the heat. People with health issues, the elderly and infants cannot be subjected to a long period of time in this kind of heat. Lexus is in full knowledge this is an engineering flaw as they have redesigned the front grill section of the 2027 and it specifically calls out why there is a new design.

NHTSA ID

11762846

Incident

Aug 7, 2026

The sun roof suddenly shattered while driving at a high rate of speed on the freeway. A large chunk of glass broke upward and sprayed cars behind me. Shards of glass fell into the passenger area. The was a large bank and whoosh of air startling the driver.

NHTSA ID

11758794

Incident

Jul 23, 2026

The contact owns a 2026 Lexus NX 350H. The contact stated that the A/C unit failed to operate during extremely hot weather. A diagnostic test by the dealer determined that there was a hole in the condenser, which caused the refrigerant to leak. The manufacturer declined to help with covering the repair of the vehicle under warranty. The manufacturer attributed the damages to outside debris. Upon further inspection, the owner discovered that the A/C condenser protective shield was composed of thin metal, which failed to adequately guard the condenser against road debris. The vehicle had since been repaired. The failure mileage was 1,200.

NHTSA ID

11758526

Incident

Aug 7, 2026

Mileage

1,200 mi

The contact owns a 2026 Lexus NX 350. The contact stated that the instrument panel was extremely dim. The vehicle was equipped with a toggle for brightness. The contact stated that with the toggle set to max brightness, the instrument panel failed to provide adequate illumination. The contact stated that the failure was a hazard while driving. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that the instrument panel was operating as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 500.

NHTSA ID

11750769

Incident

Jul 1, 2026

Mileage

500 mi

I was stopped at Starbucks in a small business area. I needed to make a sharp left turn to get out of there to get back on the highway, I would typically go very slow as to not hit any parked cars etc. As soon as I went forward the car took off so fast I put both feet on the brakes. The car usually sets alarms off for everything! I looked for somewhere I could go to each side so as not to go on the highway. There was nowhere. I was going so fast at this point I was afraid to turn. I went straight across and hit an oncoming car. I then hit a cement planted area for bushes in the parking lot. It was about 6" high. My car hit two sides of the planter. That is the point it stopped. Still no warning lights or alarms! The Insurance reported the car is totaled.

NHTSA ID

11718899

Incident

Feb 6, 2026