Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 6 NHTSA owner-reported complaints for the 2026 Lexus NX, most frequently naming the driver assistance, electrical and brakes categories. 25 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Feb 2026 | 1 | 1 |
| Jul 2026 | 1 | 2 |
| Aug 2026 | 2 | 4 |
| Sep 2026 | 1 | 5 |
| Oct 2026 | 1 | 6 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
I was driving on a surface road at approximately 30mph when my vehicle suddenly hit the brakes and came to a complete stop for no reason. After turning the vehicle off and restarting it, several error messages came up on the dashboard and the vehicle would not go into neutral or any other gear.
I had a trip from Las Vegas to Scottsdale in 110 degree temperature and I live in Las Vegas so these temperatures are normal for this part of the country. Some where along the road a very small pebble hit the air condenser and put a tiny hole in it which leaked out all the Freon. There was not warning light we just ended up with no AC. This issue is happening to 2025 and 2026 models. You google Lexus Air Condenser issue and the entries of issues are many. Lexus is not recalling this - saying it is a road hazard. Owners are trying to install mesh to protect the Air Condenser but find it can collect debris or interfere with the safety cameras. I feel there needs to be a recall for safety because driving the highways in the southwest you can go miles with out being a gas station or place to get out of the heat. People with health issues, the elderly and infants cannot be subjected to a long period of time in this kind of heat. Lexus is in full knowledge this is an engineering flaw as they have redesigned the front grill section of the 2027 and it specifically calls out why there is a new design.
The sun roof suddenly shattered while driving at a high rate of speed on the freeway. A large chunk of glass broke upward and sprayed cars behind me. Shards of glass fell into the passenger area. The was a large bank and whoosh of air startling the driver.
The contact owns a 2026 Lexus NX 350H. The contact stated that the A/C unit failed to operate during extremely hot weather. A diagnostic test by the dealer determined that there was a hole in the condenser, which caused the refrigerant to leak. The manufacturer declined to help with covering the repair of the vehicle under warranty. The manufacturer attributed the damages to outside debris. Upon further inspection, the owner discovered that the A/C condenser protective shield was composed of thin metal, which failed to adequately guard the condenser against road debris. The vehicle had since been repaired. The failure mileage was 1,200.
The contact owns a 2026 Lexus NX 350. The contact stated that the instrument panel was extremely dim. The vehicle was equipped with a toggle for brightness. The contact stated that with the toggle set to max brightness, the instrument panel failed to provide adequate illumination. The contact stated that the failure was a hazard while driving. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that the instrument panel was operating as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 500.
I was stopped at Starbucks in a small business area. I needed to make a sharp left turn to get out of there to get back on the highway, I would typically go very slow as to not hit any parked cars etc. As soon as I went forward the car took off so fast I put both feet on the brakes. The car usually sets alarms off for everything! I looked for somewhere I could go to each side so as not to go on the highway. There was nowhere. I was going so fast at this point I was afraid to turn. I went straight across and hit an oncoming car. I then hit a cement planted area for bushes in the parking lot. It was about 6" high. My car hit two sides of the planter. That is the point it stopped. Still no warning lights or alarms! The Insurance reported the car is totaled.
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Global Techstream+ (GTS+) ECU flash reprogramming procedures and outlines the use of the Technical Information System (TIS) and the Calibration Update Wizard+ (CUW+). To ensure the correct ECU software is installed, ECUs will require a Security Signature before the ECU initializes the flash reprogramming sequence.
A new head unit software update (version 2300) is available via OTA or USB for 2022 – 2026 model year LX 600, NX 250, NX 350, and NX 350h; 2023 model year LS 500; 2023 – 2024 model year UX 250h; 2023 – 2025 model year ES 250, ES 300h, ES 350, LS 500h, RZ 300e, and RZ 450e; 2023 – 2026 model year RX 350, RX 350h, and RX 500h; 2024 – 2026 model year GX 550, LC 500, LC 500c, LC 500h, LS 500, RX 450h+, TX 350, TX 500h, and TX 550h+; 2025 model year UX 300h; 2025 – 2026 model year LX 700h; 2026 model year IS 350, RZ 350e, RZ 450e, and RZ 550e vehicles equipped with Lexus Multimedia versions older than 2300. This Software Update includes the following improvements: •User Interface •Cloud Navigation •Bug fixes Vehicle operators can perform this update directly by accepting the on-screen notification advising that the software update is available, or by locating the software update from the Settings menu and initiating the available update. The release message below will be displayed to the customer: “This software update includes improvements for User Interface, Cloud Navigation, and Bug fixes.” If it is necessary to perform the software update for a customer, follow the software update procedures in this bulletin. This is a phased rollout, which means that as time progresses, more vehicles will receive the update notification and ability to update the head unit. This timing will vary by location and may not display for every vehicle in one location at the same day/time.
OBSOLETE NOTICE Month ##, 2026: This bulletin is now obsolete. Please see L-SB-0018-26
A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life.
OBSOLETE NOTICE June 18, 2026: This bulletin is now obsolete. Please see L-SB-0017-26.
During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.