2024 Lexus NX

The dashboard screen went completely black. All gauges and meters are digital, so there was no information supplied (no gas gauge, no speedometer, etc). The heads up display that normally displays speed also was no longer functioning. When I brought the car to the dealer, the intake person said “another one!” This implies to me that this is a recurring issue.

NHTSA ID

11765081

Incident

Sep 17, 2026

The driver's side door on my 2024 Lexus NX 350h has completely seized and will not open from either the inside or the outside. The vehicle is equipped with the electronic e-Latch system. Even the emergency mechanical override fails to release the latch. This is a severe, life-threatening safety hazard. In the event of an accident, fire or emergency, I would be trapped inside the vehicle with no way to exit from the driver's seat. An authorized dealership (Lexus of Tustin) has kept the vehicle for over two weeks without resolving the issue. They failed to diagnose the electronic latch failure properly and instead presented a retail estimate of $781.88 just to "attempt" a repair, while officially advising in writing to take this 2024 vehicle to a third-party bodyshop because their technicians cannot properly access the component. The manufacturer and the dealership are refusing to treat a critical structural latch failure as a safety defect, leaving a 2024 vehicle grounded and completely unsafe to operate. This is a known, recurring problem across the e-Latch platform that heavily impacts vehicle safety.

NHTSA ID

11764592

Incident

Aug 20, 2026

The contact owns a 2024 Lexus NX 450H. The contact stated that while driving 5 MPH, the vehicle unintendedly accelerated. The contact stated that the vehicle was uncontrollable. The brake pedal was depressed; however, the vehicle failed to stop as intended, and the vehicle crashed through the garage at the residence. The vehicle then crashed through the garage door, drove across the backyard, and into the neighbor's residence before stopping. The contact stated that the failure had occurred while the contact was attempting to park the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact sustained minor bruises. Medical attention was sought. The failure mileage was approximately 46,000.

NHTSA ID

11763640

Incident

Sep 8, 2026

Mileage

46,000 mi

DOOR LOCK SYSTEM FAILURE - LOCKOUT AND ENTRAPMENT HAZARD. In late xxx, during a single sub-zero weather event in the [XXX] area, the door lock system on this 2024 Lexus NX 450h+ failed on two separate occasions within the same week. On both occasions the vehicle could not be unlocked or entered by any means available to the owner (smart key fob, digital key, remote unlock) and we were locked out in sub-zero temperatures. Lexus Roadside Assistance was dispatched both times and each time took more than three hours to reach us, for more than six hours total stranded outdoors in sub-zero conditions. When the Roadside Assistance technician gained access, he confirmed the defect also prevents the doors from being unlocked from the INSIDE. Had occupants been in the vehicle when the failure occurred, they would have been trapped with no means of egress (fire, submersion, post-collision, medical emergency, hypothermia/heat stroke risk). The vehicle was stationary and no crash, fire or injury occurred. Prior to the lockouts, the remote start and digital key had stopped working. The lock failure was reported to the Lexus Brand Engagement Center on XXX and the vehicle was serviced at the selling Lexus dealer on XXX, where remote start/digital key failure and a defective battery were logged; the lock defect was not resolved. The vehicle was returned to the dealer on XXX and the dealer provided a repair estimate rather than performing the repair under warranty. The vehicle is under three years old and under 22,000 miles, within the 4-year/50,000-mile basic warranty. A written demand for a no-cost repair has been sent to Lexus. The vehicle and Roadside Assistance dispatch records are available for inspection on request. This failure appears related to the vehicle's electrical/body-control system and may affect other 2024 NX vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11762750

Incident

Jan 27, 2026

After sitting all night -- Started the car which started normally. But the instrument gauge cluster remained totally black except for the warning symbols in test cycle. The infotainment screen started properly. But the gauge cluster remained black. No speedometer, gas gauge, tire pressure etc. Just black. Tried multiple times, turned on and off, killed the electronics by holding the volume button, got out and opened the hood then opened the fuse box and found nothing wrong (pressed and wiggled the fuses) no loose fuses. opened the door and got back in. Car and all gauges started but the center gauge cluster took longer than normal to boot. That was in mid June 2026 2 months ago and has not reoccurred. In searching for solution discovered that the opening and closing and reentering the car is a workaround (sometimes) so I think it was the fix.

NHTSA ID

11757239

Incident

Jun 15, 2026

Driver gauge instrument screen does not illuminate upon starting vehicle and at times when driving. No MPH or other gauges display. This defect has occurred several times and is intermittent.

NHTSA ID

11756170

Incident

Aug 11, 2026

The backup camera and infotainment screen is black, the backup camera and all controls on the infotainment screen was not usable because the screen was black. This is dangerous because no rear view camera.

NHTSA ID

11755420

Incident

Aug 7, 2026

On 2026-07-05, my car started except the digital instrument panel was blank/black. This meant the digital gas and battery gauges weren't visible, in addition to the speedometer, etc. I tried restarting the car to see if it was a fluke but it did not come back. On 2026-07-06, the car worked fine / as expected, but after a google search, it seems like this happens to other owners as well in the past with no clear reason why. Wanted to report in case it becomes a larger thing.

NHTSA ID

11748584

Incident

Jul 5, 2026

Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Global Techstream+ (GTS+) ECU flash reprogramming procedures and outlines the use of the Technical Information System (TIS) and the Calibration Update Wizard+ (CUW+). To ensure the correct ECU software is installed, ECUs will require a Security Signature before the ECU initializes the flash reprogramming sequence.

OBSOLETE NOTICE October 28, 2026: This bulletin is now obsolete. Please see L-SB-0035-26

OBSOLETE NOTICE October 14, 2026: This bulletin is now obsolete. Please see L-SB-0033-26.

OBSOLETE NOTICE October 14, 2026: This bulletin is now obsolete. Please see L-SB-0033-26.

OBSOLETE NOTICE October 14, 2026: This bulletin is now obsolete. Please see L-SB-0033-26.

A new head unit software update (version 2300) is available via OTA or USB for 2022 – 2026 model year LX 600, NX 250, NX 350, and NX 350h; 2023 model year LS 500; 2023 – 2024 model year UX 250h; 2023 – 2025 model year ES 250, ES 300h, ES 350, LS 500h, RZ 300e, and RZ 450e; 2023 – 2026 model year RX 350, RX 350h, and RX 500h; 2024 – 2026 model year GX 550, LC 500, LC 500c, LC 500h, LS 500, RX 450h+, TX 350, TX 500h, and TX 550h+; 2025 model year UX 300h; 2025 – 2026 model year LX 700h; 2026 model year IS 350, RZ 350e, RZ 450e, and RZ 550e vehicles equipped with Lexus Multimedia versions older than 2300. This Software Update includes the following improvements: •User Interface •Cloud Navigation •Bug fixes Vehicle operators can perform this update directly by accepting the on-screen notification advising that the software update is available, or by locating the software update from the Settings menu and initiating the available update. The release message below will be displayed to the customer: “This software update includes improvements for User Interface, Cloud Navigation, and Bug fixes.” If it is necessary to perform the software update for a customer, follow the software update procedures in this bulletin. This is a phased rollout, which means that as time progresses, more vehicles will receive the update notification and ability to update the head unit. This timing will vary by location and may not display for every vehicle in one location at the same day/time.