RoadVitals

2024 RAM 3500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
40
+2 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Mar 14, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
5
4 injuries, 0 deaths reported

Overview

Our database contains 40 NHTSA owner-reported complaints for the 2024 RAM 3500, most frequently naming the brakes, electrical and powertrain (other) categories. 2 safety recalls have been issued covering this model year; and 293 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes1017.9%
  • Electrical1017.9%
  • Powertrain (other)610.7%
  • Engine58.9%
  • Airbags58.9%
  • Exterior lighting35.4%
  • Driver assistance35.4%
  • Fuel system35.4%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V199000

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE; STEERING:COLUMN

Mar 14, 2024
38,164 units potentially affected
The defect: Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ram 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk: An air bag that does not deploy in a crash can increase the risk of injury.
The remedy: Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B, 34B, 35B, 36B.
Chrysler (FCA US, LLC) (Stellantis)Manufacturer number 14B,33B,34B,35B,36BView on NHTSA.gov
23V799000

EXTERIOR LIGHTING; STEERING:STEERING CONTROL MODULE

Nov 28, 2023
185,251 units potentially affected
The defect: Chrysler (FCA US, LLC) is recalling certain 2023 Ram 1500 Classic, Ram 3500 Classic, 3500 Cab Chassis, 2023-2024 Ram 2500, 4500/5500 Cab Chassis, and Ram 3500 vehicles. The steering column control module may cause the high beams to activate when the turn signal is used or activate the turn signal when the high beams are used. In addition, the turn signal self-canceling feature may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: Turn signals and/or high beams that do not function as intended may cause confusion or reduced visibility to other road users, increasing the risk of a crash.
The remedy: Dealers will update the steering column control module (SCCM) software, and inspect and replace the module, as necessary, free of charge. Owner notification letters were mailed December 19, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are B2A and D5A.
Chrysler (FCA US, LLC)Manufacturer number B2A & D5AView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 40
Suspension
Filed Jul 20, 2026

The truck is in for its second front end alignment. I bought it brand new in October 2024 and it has about 43000 miles on it. I'm concerned for my family's safety. If it is going out of alignment this often, I don't feel safe driving it. The dealership has no explanation of why its going out so fast. I know I'm not the only one having this problem. There are thousands of people saying they are having the same issues. It was out of alignment from the factory. Pretty much all of them are. Something needs to be done about this. I put today's date but the first time I took it in was less than a year and 20000 miles ago.

NHTSA ID
11751648
Incident
Jul 20, 2026
Airbags
Filed Jul 16, 2026
Crash reported

Vehicle was in a heavy front collision and the airbags did not deploy.

NHTSA ID
11750867
Incident
Jul 15, 2026
BrakesElectrical
Filed Jul 10, 2026

Loss of various systems while towing 14,000# trailer in hilly terrain. Loss of trailer brakes caused diminished control on the vehicle. * 4WD System Temporarily Unavailable * Service Antilock Brake System * Service Electronic Stability Control * Service Trailer Brake System The issue was previously repaired 3x. The problem originally happened 3x on the same road in the same spot. Right turn off a road, then going up hill. The first 2x lasting less than 10 miles. The 3rd, approximately 6,000 miles. This time (4th) it happened while towing 14,000# trailer. Made a left turn, then proceeded up a hill. Scanned the truck and got code C0037-2F. "Left Rear Wheel Speed Sensor Signal Erratic". Possibly issue with body / chassis / suspension flex or internal axle component being loose. The sensor was already replaced 2x, along with other components under warranty.

NHTSA ID
11749466
Incident
Jul 7, 2026
Other / unspecified
Filed Jun 30, 2026

The contact owns a 2024 Ram 3500 equipped with Weigh Safe Trailer Heavy Duty Transfer Hitch Model, Serial Number: (Unknown), also known as the Heavy-Duty Weight Distribution Hitch, True Tow Distribution Hitch Heavy Weight. The contact stated that while driving approximately 40 MPH, an aluminum pin sheared off, causing the trailer hitch to disconnect from the vehicle. The contact became aware that the trailer was slightly drifting towards the right. The contact released the accelerator pedal, and the trailer slightly lowered and was dragging on the pavement. The contact stopped the vehicle, activated the hazard lights, and reconnected the trailer with a spare trailer hitch. The contact emailed the manufacturer to report the failure and provided photos of the damage. The manufacturer advised the contact to go to the website to file a warranty claim; however, the contact was unable to complete the warranty claim. The failure mileage was unavailable.

NHTSA ID
11747357
Incident
Jun 21, 2026
Electrical
Filed Jun 19, 2026
1 injury reported

PTC heater short circuited, overheated and scorched/melted itself as well as other plastic Hvac components and sent toxic fumes into the passenger compartment via the HVAC vents. This truck has been in 2 different Dodge dealer service departments multiple times for the same failures. After repairs were performed, the same failures occurred on the way home from the dealer. The PTC heater grid sits INSIDE of the HVAC airway. I am now experiencing multiple adverse medical symptoms from these exposures.

NHTSA ID
11745306
Incident
Nov 21, 2025
Tires & wheels
Filed Jun 3, 2026

I have a 2024 Ram 3500 with 9661miles, equipped with Firestone Transforce AT LT285/60R20 Load range E tires. These tires are date coded 3123 which make them just under 3 years old as of this report. All 4 of the tires have developed spider cracking in the valley of the first set of lugs from the outside sidewalls. It is cracked consistently all around the tire(only in this area, no other cracks exist on the tire). This cracking is consistent and present on all four of the tires. The cracks continue to open up and are to the point that I am afraid to drive the truck. I have been to both the selling dealer and 2 separate Firestone Corporate Sponsored Tire stores for inspections. Everyone seems to agree that this should not happen, but no one wants to take responsibility for the warranty to correct this concern. The selling dealer indicates that they are not responsible for the tire warranty and the Firestone Stores and a district represent have communicated to me that, even though that I purchased the truck brand new, I am not the original purchaser of the tires and therefore they are not covered under warranty. Obviously, a finger pointing exercise and choice by each manufacture to place my safety at risk. I have no choice except to purchase new tires so that I can continue to operate my truck safely. I have pictures of the concerns, and the tires will be available for inspection if requested.

NHTSA ID
11741870
Incident
Jun 1, 2026
Suspension
Filed May 8, 2026

when towing the rear end bounce you in on coming lanes! I saw oil on shock took to dealer they fought me on replacing it then they said they will replace 1 and want to send me down the road 1/2 fixed ! No dealer will replace 1 always in pairs because it will cause un even braking and safety issues ! This was at Auburn jeep [XXX] ! If they do this type of work jeperdizing peoples safety they should have there licence pulled INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11736532
Incident
May 5, 2026
Electrical
Filed Apr 10, 2026

Odometer Fraud. The contact purchased a 2024 Ram 3500. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of the purchase, the mileage was 29,000. It was later discovered that the mileage was 96,000 upon scanning the vehicle.

NHTSA ID
11730331
Incident
Apr 10, 2026
Mileage
96,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

113744

ELECTRICAL SYSTEM; ENGINE

SENSOR - TURBOCHARGER SPEED

113742

ELECTRICAL SYSTEM; ENGINE

SENSOR - TURBOCHARGER SPEED

08-272-26 REV. A

ELECTRICAL SYSTEM

Air Handling Performance Test (APT) Availability In wiTECH Technicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0234-00 - Turbocharger Overboost Condition. ● P0299-00 - Turbocharger Underboost. ● P0101-00 - Mass Air Flow Sensor "A" Circuit Performance. ● P2463-00 - Diesel Particulate Filter Restriction - Soot Accumulation Bank 1. ● P24A4-00 - Particulate Filter Restriction - Soot Accumulation Too High. ● P2262-00 - Turbocharger Boost Pressure Not Detected - Mechanical. ● P0471-00 - Exhaust Pressure Sensor 1 Performance. ● P1451-00 - Diesel Particulate Filter System Performance. ● P2457-00 - Exhaust Gas Recirculation Cooling System Performance. ● P2263-00 - Turbo Boost System Performance. ● P2459-00 - Diesel Particulate Filter Regeneration Too Frequent. ● P24A2-00 - Diesel Particulate Filter Regeneration Incomplete - Bank 1. ● P0401-00 - EGR System Performance. ● P0402-00 - EGR Flow Excessive Detected.

08-272-26

ELECTRICAL SYSTEM

Air Handling Performance Test (APT) Availability In wiTECH Technicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0234-00 - Turbocharger Overboost Condition. ● P0299-00 - Turbocharger Underboost. ● P0101-00 - Mass Air Flow Sensor "A" Circuit Performance. ● P2463-00 - Diesel Particulate Filter Restriction - Soot Accumulation Bank 1. ● P24A4-00 - Particulate Filter Restriction - Soot Accumulation Too High. ● P2262-00 - Turbocharger Boost Pressure Not Detected - Mechanical. ● P0471-00 - Exhaust Pressure Sensor 1 Performance. ● P1451-00 - Diesel Particulate Filter System Performance. ● P2457-00 - Exhaust Gas Recirculation Cooling System Performance. ● P2263-00 - Turbo Boost System Performance. ● P2459-00 - Diesel Particulate Filter Regeneration Too Frequent. ● P24A2-00 - Diesel Particulate Filter Regeneration Incomplete - Bank 1. ● P0401-00 - EGR System Performance. ● P0402-00 - EGR Flow Excessive Detected.

113293

ENGINE

INJECTOR - FUEL

113292

ENGINE

INJECTOR - FUEL

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

RAM 3500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026224056.1
2025365055.3
2024Viewing402060.7
2023175048.9
202218712261.7
2021629161.0
202011211262.3
201913414263.7
201878911467.6
201730413467.2
201613316367.3
201513616461.0
201420217461.1
201311418360.6
2012002—
2011002—
2010003—
2009321—
2008410—
2007610—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.