2024 RAM 3500 Owner Complaints

The truck is in for its second front end alignment. I bought it brand new in October 2024 and it has about 43000 miles on it. I'm concerned for my family's safety. If it is going out of alignment this often, I don't feel safe driving it. The dealership has no explanation of why its going out so fast. I know I'm not the only one having this problem. There are thousands of people saying they are having the same issues. It was out of alignment from the factory. Pretty much all of them are. Something needs to be done about this. I put today's date but the first time I took it in was less than a year and 20000 miles ago.

NHTSA ID

11751648

Incident

Jul 20, 2026

Vehicle was in a heavy front collision and the airbags did not deploy.

NHTSA ID

11750867

Incident

Jul 15, 2026

Loss of various systems while towing 14,000# trailer in hilly terrain. Loss of trailer brakes caused diminished control on the vehicle. * 4WD System Temporarily Unavailable * Service Antilock Brake System * Service Electronic Stability Control * Service Trailer Brake System The issue was previously repaired 3x. The problem originally happened 3x on the same road in the same spot. Right turn off a road, then going up hill. The first 2x lasting less than 10 miles. The 3rd, approximately 6,000 miles. This time (4th) it happened while towing 14,000# trailer. Made a left turn, then proceeded up a hill. Scanned the truck and got code C0037-2F. "Left Rear Wheel Speed Sensor Signal Erratic". Possibly issue with body / chassis / suspension flex or internal axle component being loose. The sensor was already replaced 2x, along with other components under warranty.

NHTSA ID

11749466

Incident

Jul 7, 2026

The contact owns a 2024 Ram 3500 equipped with Weigh Safe Trailer Heavy Duty Transfer Hitch Model, Serial Number: (Unknown), also known as the Heavy-Duty Weight Distribution Hitch, True Tow Distribution Hitch Heavy Weight. The contact stated that while driving approximately 40 MPH, an aluminum pin sheared off, causing the trailer hitch to disconnect from the vehicle. The contact became aware that the trailer was slightly drifting towards the right. The contact released the accelerator pedal, and the trailer slightly lowered and was dragging on the pavement. The contact stopped the vehicle, activated the hazard lights, and reconnected the trailer with a spare trailer hitch. The contact emailed the manufacturer to report the failure and provided photos of the damage. The manufacturer advised the contact to go to the website to file a warranty claim; however, the contact was unable to complete the warranty claim. The failure mileage was unavailable.

NHTSA ID

11747357

Incident

Jun 21, 2026

PTC heater short circuited, overheated and scorched/melted itself as well as other plastic Hvac components and sent toxic fumes into the passenger compartment via the HVAC vents. This truck has been in 2 different Dodge dealer service departments multiple times for the same failures. After repairs were performed, the same failures occurred on the way home from the dealer. The PTC heater grid sits INSIDE of the HVAC airway. I am now experiencing multiple adverse medical symptoms from these exposures.

NHTSA ID

11745306

Incident

Nov 21, 2025

I have a 2024 Ram 3500 with 9661miles, equipped with Firestone Transforce AT LT285/60R20 Load range E tires. These tires are date coded 3123 which make them just under 3 years old as of this report. All 4 of the tires have developed spider cracking in the valley of the first set of lugs from the outside sidewalls. It is cracked consistently all around the tire(only in this area, no other cracks exist on the tire). This cracking is consistent and present on all four of the tires. The cracks continue to open up and are to the point that I am afraid to drive the truck. I have been to both the selling dealer and 2 separate Firestone Corporate Sponsored Tire stores for inspections. Everyone seems to agree that this should not happen, but no one wants to take responsibility for the warranty to correct this concern. The selling dealer indicates that they are not responsible for the tire warranty and the Firestone Stores and a district represent have communicated to me that, even though that I purchased the truck brand new, I am not the original purchaser of the tires and therefore they are not covered under warranty. Obviously, a finger pointing exercise and choice by each manufacture to place my safety at risk. I have no choice except to purchase new tires so that I can continue to operate my truck safely. I have pictures of the concerns, and the tires will be available for inspection if requested.

NHTSA ID

11741870

Incident

Jun 1, 2026

when towing the rear end bounce you in on coming lanes! I saw oil on shock took to dealer they fought me on replacing it then they said they will replace 1 and want to send me down the road 1/2 fixed ! No dealer will replace 1 always in pairs because it will cause un even braking and safety issues ! This was at Auburn jeep [XXX] ! If they do this type of work jeperdizing peoples safety they should have there licence pulled INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11736532

Incident

May 5, 2026

Odometer Fraud. The contact purchased a 2024 Ram 3500. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of the purchase, the mileage was 29,000. It was later discovered that the mileage was 96,000 upon scanning the vehicle.

NHTSA ID

11730331

Incident

Apr 10, 2026

Mileage

96,000 mi

Odometer Fraud. The contact purchased a 2024 Ram 3500. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 58,449. It was later discovered that the mileage was 169,301 upon scanning the vehicle.

NHTSA ID

11730330

Incident

Apr 10, 2026

Mileage

169,301 mi

The contact owns a 2024 Ram 3500. The contact stated that the steering wheel buttons had become inoperable. The vehicle was taken to an independent mechanic, where it was diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced. The mechanic related the failure to NHTSA Campaign Number: 24V199000 (Air Bags, Steering); and referred the contact to the dealer. The dealer was contacted and informed that the VIN was not associated with the recall. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 67,000.

NHTSA ID

11729671

Incident

Dec 7, 2025

Mileage

67,000 mi

This complaint involves a 2024 Ram 3500 with an unresolved electrical system issue associated with the rear backup camera and related wiring. The vehicle initially presented with a malfunctioning backup camera, including unclear or distorted image quality, which affects rear visibility and safe operation while reversing. The vehicle was taken to authorized dealerships for repair on multiple occasions. During the course of these repair attempts, the wiring associated with the system was damaged, resulting in an ongoing electrical system issue that has not been resolved. The vehicle has now been out of service for approximately 71 days. Most recently, the authorized dealership confirmed that the required parts to complete the repair are unavailable, there is no estimated timeline for parts availability, and the repair cannot be completed at this time. As a result, there is currently no repair plan in place. This situation raises safety concerns due to the loss of a critical safety feature (rear visibility via the backup camera) and the presence of unresolved electrical system damage. Damaged or compromised wiring may create the potential for electrical malfunction, system instability, or other hazards if the vehicle were to be operated. The inability to repair the vehicle, combined with the lack of available parts and absence of any repair timeline, raises concerns about the overall safety and reliability of the vehicle. The vehicle remains at the dealership and is available for inspection.

NHTSA ID

11726867

Incident

Dec 10, 2025

The backup (rear) camera worked intermittently, then did not work at all. Safety was put at risk by a lack of image during the backing event. The vehicle was taken to a local Ram dealer, where they reproduced the issue, diagnosed that the camera had an internal malfunction, and replaced the rear camera. No warning messages were displayed, only a black screen when backing.

NHTSA ID

11725026

Incident

Mar 5, 2026

RAM 3500 truck was purchased in Ventura, CA and has experienced multiple electrical and drivetrain failures beginning shortly after purchase. In January 2025 while traveling in Oregon, the infotainment system repeatedly blacked out and the cruise control button stopped functioning. A dealership replaced the cruise control button, restoring cruise control, but the infotainment problem remained. When the vehicle was returned after the repair, a new defect appeared: the horn button no longer worked. Loss of the horn creates a safety risk because the driver cannot warn other vehicles or pedestrians. Around 20,000 miles during a routine service visit at the selling dealership in Ventura, we reported a driveline vibration. The dealership and the upfitter inspected the vehicle and observed tire cupping. They checked the tires for premature wear and recommended overinflating tires as a remedy. The vibration continued and worsened, the infotainment failures persisted. In October 2025 while driving in Wyoming, the vehicle experienced a major drivetrain failure involving the front differential and axle assembly and required towing. The truck was first towed to the Yeti dealership in Afton, Wyoming, which closed shortly after the vehicle arrived. The truck then had to be towed again to Yeti dealership in Jackson Hole. There, technicians diagnosed front differential and axle assembly as the primary failure and also observed premature wear on aftermarket shocks installed by the upfitter. Technicians indicated the differential assembly was not readily available and would require special order. The vehicle was later transferred to another dealership in Dodge City for repair, but the differential components were not immediately inspected or ordered, causing additional delay. The vehicle remains out of service awaiting drivetrain repair. Safety concerns include horn failure, repeated electrical malfunctions, and drivetrain failure while driving.

NHTSA ID

11722137

Incident

Oct 20, 2025

After the engine replacement, the tractor continues to operate unreliably, and I cannot use it in my business because it is unreliable.

NHTSA ID

11716850

Incident

Aug 14, 2025

On 01/21/2026 there was a warning light that came on stating accelerator control sensor, the next morning the truck started stalling, and continued stalling multiple times. I attempted to get the vehicle to the service center. It then stalled 2 more times, the service center told me they couldn’t look at the truck until the next day, the vehicle then stalled on me again that evening, they kept the truck until Friday evening, and told me they couldn’t duplicate the issue. They knew it had happened, but they couldn’t find the cause without replacing a bunch of parts until they found the correct issue. I took the vehicle home, started it the next morning and the maintenance required issue again returned, I took it back to the service center, they checked the codes, and told me it shows the 3rd taillight is staying on which indicates usually a fuel issue. They then sent me a quote stating a bunch of things that’s already been done to the vehicle outside of their service center, as well as the part they told me was where they had started to diagnose the issue and it didn’t work, all of which are not covered under the current warranties of the vehicle and basically the way I understood it that I would have to keep buying parts and replacing things out of pocket until the drivetrain issues were resolved.

NHTSA ID

11715041

Incident

Jan 23, 2026

I got this 2024 vehicle brand new with 15 miles on it in August of 2025 . It is now January of 2026 by check engine light had came on 7 times since November of 2025. I had to shut down work because of this . It came on the 8th time today and I was told by the delearship that they didn’t know what to do . My truck is at 43,000 miles and literally a piece of junk.

NHTSA ID

11713787

Incident

Nov 13, 2025

PTC cabin heater has overheated and replaced 3 times. Each time it filled the passenger compartment with toxic fumes and its a fire hazard. It has not been solved and is still at the dealer. It started Nov 21 2025. NHTSA Complaint # 11702941. Nothing has been done about it to this day. Am I wasting my time???? [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11709260

Incident

Nov 21, 2025

I was towing a 6,000 pound excavator on a 20’ tilt deck trailer and rounded a turn to see a line of traffic stopped waiting on a big truck to turn. I hit the brakes and the truck didn’t start to slow. I swerved to the shoulder and pressed breaks as hard as possible and went past several cars and t boned the big truck that was turning. The only brakes it felt like i had was the trailer brakes. Very severe accident that everyone walked away from but definitely was equipment failure involved.

NHTSA ID

11704812

Incident

Dec 12, 2025

The contact owns a 2024 Ram 3500. The contact stated that upon purchasing and driving the vehicle, the contact noticed an abnormal odor inside the cabin of the vehicle. The dealer was notified and informed the contact that it was a new vehicle odor. The contact stated that while driving at 65 MPH, the contact noticed clear smoke coming from the vents. Additionally, the contact stated that the rearview was inoperable. The vehicle was taken to the dealer, where it was diagnosed that the cab heater had experienced an internal short circuit, causing the wiring and grid heater to melt. The vehicle was repaired; however, the failure recurred while driving. The contact sustained extreme fatigue, sore throat, nausea, headaches, ringing ears, and vomiting. The contact had not received medical assistance but had taken a 3-day leave from work. The dealer was contacted via email and informed the contact that the heater assembly might not be the cause of the failure. The contact was concerned that the vehicle failure could cause a fire. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20.

NHTSA ID

11702941

Incident

Dec 4, 2025

Mileage

20 mi

While traveling down a hill, about 40mph, applied brakes to stop at a T intersection, truck wasn’t slowing down. Engaged engine brake, truck wasn’t slowing. Slammed brake pedal to the floor, ABS did not engage, no vibrations, wheels didn’t lock up, held for 2-3 seconds then started to release and slam brake pedal repeatedly. Truck went through intersection, hit a lot of trees, dropped down a 6’ embankment, air bags did NOT deploy, trucks frame bent on both sides behind the cab.

NHTSA ID

11699549

Incident

Jul 16, 2025

The contact owns a 2024 Ram 3500. The contact stated that while attempting to start the vehicle in colder weather, the message "Pre-heating Diesel" was displayed on the screen. No warning light was illuminated. Several local dealers were contacted; however, the vehicle was not diagnosed or repaired. There was no recall for the issue associated with the VIN. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 15,000.

NHTSA ID

11692137

Incident

Oct 1, 2025

Mileage

15,000 mi

I purchased a dodge 3500 truck on October 16th 2024. My truck as of today has 4900 miles on it. It is a one ton dually. I noticed this week two of the rear outside tires have cracks and defective tread. I took it to a tire shop and they confirmed these tires are bad. I tow a 40 foot fifth wheel trailer. If I had had a blowout it could of been a huge problem for myself and those on the road around me. I spoke to the dealership I bought the truck from and they informed me they would have to see the tires and file a report with the manufacture of the tires. I had to buy all 6 new tires because I didn't want to chance a blow out with my trailer on the truck. I googled Nexen tires LT235/80R17 which are my tires. It says these are not rated for a 1 ton dually truck. When used on a dually it says its not the best choice for a 1 ton especially when towing heavy loads. The reason I bought this truck was for the purpose of towing my RV. I made that clear to the sales man at the dealership when I bought this truck. I assumed these tires were rated for this truck. If it's a defect I should be reimbursed from the manufacture for all 6 tires. If it's the dealers fault they should reimburse me. This is definitely a road hazard, a accident waiting to happen.

NHTSA ID

11684065

Incident

Aug 19, 2025

Excessive Diesel Exhaust Regeneration. Vehicle in in regeneration about 72% of the time. Check engine light comes on about every 2 weeks with code P2459. The P2459 code indicates an issue with the diesel particulate filter (DPF) regeneration frequency in diesel vehicles. This code is triggered when the powertrain control module (PCM) detects that the DPF regeneration process has not occurred as expected. Have to take to dealership for a manual regeneration and to clear the code. Dealership says this is a known issue for Ram Diesel engines from 2018-2024. Dealership says Ram has yet to address the issue even though its been 7 years since the issue started in the 2018 model year. Been dealing with this for a year now.

NHTSA ID

11680515

Incident

Aug 1, 2024

The brakes do not apply until after the pedal reaches half of its travel distance and still not as good they should. Very soft pedal feeling and too long of pedal travel to apply brakes. Very unsafe! I have had it to the dealer 3 times for this condition since I had purchased it (New) on June 5, 2025. They bled the brakes and found a small omaunt of air in the system. This did not change the braking condition at all. They cannot seem to find the problem. Service advisor did tell me that recently another customer brought in his 2024 Ram heavy duty pickup with the same issue.

NHTSA ID

11679244

Incident

Jun 5, 2025

As I was exiting the highway with a loaded trailer carrying approximately 10,000 pounds, the ABS and brake warning lights illuminated on the dash, along with a “No Trailer Brakes” notification. When I applied the brakes to slow down, there was little to no braking response. Fortunately, I was able to safely pull off the road. The truck has now been at the dealership for two weeks, and the technicians have yet to identify a solution.

NHTSA ID

11677762

Incident

Jul 17, 2025