Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Our database contains 19 NHTSA owner-reported complaints for the 2020 Lexus NX, most frequently naming the fuel system, engine and visibility categories. 38 manufacturer communications are on file.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
When owners filed reports about this model year
| Month | Complaints filed | Cumulative |
|---|---|---|
| Jan 2022 | 1 | 1 |
| Jul 2022 | 1 | 2 |
| Dec 2022 | 1 | 3 |
| Jan 2023 | 1 | 4 |
| Mar 2023 | 1 | 5 |
| Aug 2023 | 1 | 6 |
| Mar 2024 | 1 | 7 |
| Nov 2024 | 1 | 8 |
| Mar 2025 | 1 | 9 |
| May 2025 | 2 | 11 |
| Sep 2025 | 1 | 12 |
| Dec 2025 | 2 | 14 |
| Feb 2026 | 1 | 15 |
| Jul 2026 | 4 | 19 |
Complaints grouped by the component NHTSA recorded
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Reports submitted to NHTSA, shown in the owner's own words
My car is going into limp mode/ reduced power and I am having misfires on cylinders 3 and 4. I’ve replaced my fuel injectors, spark plugs and catalytic converter. Everything down to the electrical has checked out good. The last issue is the fuel pump. My mechanic says there is not enough fuel going to the injectors . I have a faulty fuel pump.
My wife and me and my two kids we all in the car . When we driver this car from highway to local my speedometer keep on 30mph we try to up to 40mph or more.but it doesn’t working. We scared because my vehicle doesn’t show any light on tell us you need fix car . It just happened. So we call Lexus make appointment see what’s going on they told me fuel pump problem we need change. We google saw Lexus a lot car recall beacuse this issue. So we so mad . we bought a lot car they never have this problem. It was so danger . If you car not any light on it show you carnot any problem you can driver but it was so danger. I know Lexus recall a lot this problem car we got similar problem they don’t know fix my car .they don’t care about us safety. They just care about money sell to you car that’s over .
While driving, my vehicle's check engine light came on and the vehicle entered limp mode without warning. It would not exceed 25 MPH and was stuck in 2WD, displaying the message "reduced engine power – take vehicle to nearest dealer." This created a serious safety hazard, as the vehicle could not maintain safe speed in traffic. The vehicle had to be towed to the dealership. The Lexus dealer diagnosed trouble codes P219C00, P160500, P030027, and P0301300 — cylinder #1 air/fuel ratio imbalance, rough idling, random misfire, and cylinder #1 misfire. Through active injector testing, the technician confirmed the cylinder #1 direct (high-pressure) fuel injector has failed, and recommended replacing all four direct injectors at a quoted cost of approximately $6,600. The dealer's inspection report also cited Lexus service bulletin L-SB-0007-21 for possible worn exhaust valve guides, a separate documented defect in this engine that produces these same misfire codes and limp mode, with a repair (cylinder head and valve replacement) that can exceed $10,000. Lexus has known about these failures in the 8AR-FTS engine since at least March 2021, when it issued L-SB-0007-21 covering 2018–2021 NX 300 vehicles. The bulletin acknowledges affected vehicles enter limp mode. Despite this, Lexus has not issued a recall, and owners whose vehicles fail shortly after the warranty period expires are left paying thousands of dollars for a known defect. My warranty coverage lapsed shortly before this failure occurred, and Lexus corporate declined meaningful assistance. A vehicle that suddenly cannot exceed 25 MPH on public roads is a crash risk to its occupants and surrounding traffic. I am requesting NHTSA investigate this defect for a potential recall.
The contact owns a 2020 Lexus NX300. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The message “Electronic Fuel System Failure” was displayed, and the vehicle stalled on several occasions. The vehicle was taken to the local Auto Zone, and the contact was informed about the fuel system failure. The vehicle was later taken to the local dealer, who diagnosed that the fuel pump needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in an extended warranty coverage associated with the failure. The failure mileage was 88,000.
No warning. I had four high school wrestlers in my car and we had just gotten off the highway after driving for 7 hours from Panama City to Port St. Lucie when it happened. My car went into limp mode making it dangerous to continue to drive. My car is currently at the service center at Lexus of Treasure Coast off US1. The technicians have verified that l have a faulty fuel pump and mentioned the recall but stated my year was not included. With my vehicle being a 2020 I feel as though there is a high likelihood that my fuel pump and others are the same as what has been used on previous years that is not being recalled. I would appreciate you reviewing this matter as it seems enough of a coincidence that I could be right.
While driving at interstate highway speed at approximately 70 mph in heavy rush hour traffic, the vehicle suddenly made a popping sound and immediately lost all engine power. The accelerator became unresponsive, and the vehicle rapidly decelerated without warning. I was forced to coast across lanes to the shoulder to avoid a collision. The engine shut down completely and the vehicle would not restart. This created a serious risk of injury or death due to loss of power in high-speed traffic. The vehicle had to be towed and is currently undrivable. Prior to this incident, the vehicle had a long history of repeated engine misfires. Spark plugs were replaced twice, and a fuel line repair was performed. Despite these repairs, the misfires continued. The sudden engine shutdown occurred without warning.
I am submitting this complaint to report a significant safety defect in my Lexus vehicle. Without any prior warning or history of mechanical problems, the vehicle experienced a sudden and severe loss of engine power while I was merging onto a busy highway. The vehicle rapidly decelerated despite continued acceleration input, forcing me to navigate to the shoulder while surrounding traffic was traveling at high speed. This unexpected loss of power created an immediate and substantial risk of a collision and posed a serious danger to myself and other motorists. Following this incident, I took the vehicle to a local auto shop, which identified diagnostic code P030002, indicating a misfire in Cylinder 2. I then promptly brought the vehicle to an authorized Lexus dealership. Their diagnostic confirmed the same code and attributed the failure to a “Cylinder 2 direct fuel injector leaking.” Lexus has already acknowledged this defect in TSB L-SB-0007-21, demonstrating that the manufacturer is aware of this recurring issue. My vehicle is five years old with fewer than 100,000 miles, yet this defect resulted in a dangerous loss of engine power under highway conditions. The dealership quoted over $3,000 to replace a single injector, and the remaining injectors may fail at any time, further compounding the safety risk. Despite its knowledge of this defect, Lexus has not issued a recall, implemented preventive measures, or offered assistance, citing that the vehicle is slightly outside the 70,000-mile warranty. I have therefore been left with a vehicle that is unsafe for continued highway operation. Given the severity of the incident, the known recurrence of this defect, and the manufacturer’s lack of corrective action, I respectfully request that NHTSA investigate this matter, as it presents a substantial and ongoing hazard to consumers and the driving public.
Rear window spontaneously exploded while pulling into my garage.
A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.
ELECTRICAL SYSTEM
OBSOLETE NOTICE February 2, 2026: This bulletin is now obsolete. Please see L-SB-0004-26.
ELECTRICAL SYSTEM
Some 2018 – 2025 model year Lexus vehicles equipped with the Enform™ 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.
STRUCTURE:BODY
Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
ELECTRICAL SYSTEM
Some customers may experience operational difficulties with some telematics features which they cannot resolve on their own. These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, user errors, and compatibility issues with other vehicle systems and external applications encountered while operating telematics features.
ELECTRICAL SYSTEM
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
ELECTRICAL SYSTEM
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.
Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.