RoadVitals

2018 Lexus NX300

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest May 3, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Nov 4, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported

Overview

Our database contains 6 NHTSA owner-reported complaints for the 2018 Lexus NX300, most frequently naming the fuel system, airbags and body & structure categories. 1 safety recall has been issued covering this model year; and 102 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system228.6%
  • Airbags114.3%
  • Body & structure114.3%
  • Brakes114.3%
  • Driver assistance114.3%
  • Visibility114.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V682000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Nov 4, 2020
1,525,742 units potentially affected
The defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
The risk: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
The remedy: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Toyota Motor Engineering & ManufacturingManufacturer number 20TA02, 20LA01View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Fuel system
Filed May 3, 2021

TL* THE CONTACT OWNS A 2018 LEXUS NX300. THE CONTACT STATED THAT WHILE PARKED IN FRONT OF A STORE WITH THE ENGINE RUNNING, A PEDESTRIAN INFORMED HIM THAT AN UNKNOWN FLUID HAD BEEN POURING FROM UNDERNEATH THE ENGINE. THE CONTACT IMMEDIATELY EXITED THE VEHICLE AND CALLED THE FIRE DEPARTMENT. ONCE THE FIRE DEPARTMENT ARRIVED ON THE SCENE, THE CONTACT WAS INFORMED THAT THE FUEL HOSE WAS TORN WHICH CAUSED A MASSIVE FUEL LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSTALLED A TEMPORARY RUBBER HOSE WITH THE CLAMPS FROM THE RUPTURED HOSE. THE VEHICLE WAS TAKEN TO ROHRICH LEXUS (2115 W LIBERTY AVE, PITTSBURGH, PA 15226) AND THE FUEL HOSE FAILURE WAS LINKED TO A RODENT CHEWING ON THE FUEL HOSE OR SOMEONE TAMPERING WITH THE HOSE. THE CONTACT DISPUTED THE DEALER'S ASSESSMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS UNAVAILABLE.

NHTSA ID
11414916
Incident
Apr 25, 2021
Mileage
30,000 mi
Body & structure
Filed Jan 27, 2021

ISSUE: BOTTOM DOOR PANELS ACCUMULATE AN ABNORMAL AMOUNT OF DIRT AND SNOW. IN ADDITION, THE REAR DOOR ACCUMULATES DIRT IN THE GAP BETWEEN THE WHEEL ARCH TRIM AND DOOR.

NHTSA ID
11390198
Incident
Jan 16, 2020
Airbags
Filed Aug 22, 2020
Crash reported1 injury reported

I WAS INVOLVED IN HIGH IMPACT FRONT END COLLISION ON A HIGHWAY . LADY STOP ON HIGHWAY IN FRONT OF ME. MY CAR IS TOTALED A COMPLETE LOSS. NO AIRBAGS DEPLOYED . EVERYONE AT THE SCENE INCLUDING WITNESSES COMMENT THEIR DISBELIEF . EMT AMBULANCE STAFF ON LOOKERS ETC ASKED WHY DIDN'T AIRBAGS DEPLOY .

NHTSA ID
11350784
Incident
Aug 15, 2020
Mileage
39,941 mi
BrakesFuel system
Filed Jun 5, 2019

ABNORMAL, DRAGGING, NOISE THAT FEELS LIKE A BRAKE PROBLEM, COMING FROM FRONT DRIVER SIDE WHEN BRAKING IN STOP AND GO TRAFFIC - NOISE LOUDER WHEN ON DOWNGRADE ON WHEN THERE'S MORE PRESSURE.ALSO AT TIMES LOUD CLUNKING NOISE WHEN REVERSING AND APPLYING SERVICE BRAKE. DEALERSHIP SAYS ITS A NORMAL NOISE, THEY HAVE SAID THAT IT IS THE FUEL TANK AND THAT ITS FUEL MOVING AROUND. THIS ABNORMAL NOISE CAN BE HEARD AND FELT WHEN APPLYING BRAKES IN STEP AND GO TRAFFIC. AND AT OTHER TIMES. THIS HAPPENS AT ALL FUEL LEVELS, DUE TANK AT/1/2-3/4 AND 1/4 . ALSO WHEN VEHICLE HAS BEEN ON A STATIONARY POSITION AND YOU TURN STEERING WHEEL TO THE LEFT IT MAKES A CLUNKING SOUND, THIS ONLY HAPPENS ONCE AFTER CAR MOVED. THE DEALER SAYS ITS NORMA, HOW CAN I KNOW IF ITS TRUE, CAN IT BE A SAFETY CONCERN?

NHTSA ID
11218185
Incident
Jan 17, 2019
Mileage
7,000 mi
Visibility
Filed Feb 8, 2019

SERIOUS SAFETY ISSUES INVOLVING LEXUS NX300 2018: NEED URGENT RECALL: TOYOTA USA LEADERSHIP RELEASED ALL LEXUS NX300 2018 CARS TO THE MARKET WITH INCOMPLETE REVERSE CAMERA WHICH IS A LIFE THREATENING TECHNICAL DIFFICULTY RESULTING IN HUMAN FATALITIES. HOWEVER, MR. DAVID CHRIST, THE VP OF TOYOTA USA & GM LEXUS REFUSED TO FIX THIS PROBLEM TO MAKE EASY PROFITS. SUBSEQUENTLY, THIS PROBLEM WAS FIXED IN THE 2019 MODELS BUT ALL 2018 MODELS REMAIN IN GREAT DANGER.

NHTSA ID
11175733
Incident
Apr 21, 2018
Driver assistance
Filed Nov 12, 2018

UNINTENTIONAL ACCELERATION HAPPENED WITH THIS NEW 2018 NX AS WELL AS MY OLD 2015 NX200T AS WELL. IT HAPPENED ONCE SO FAR TO EACH. ONLY ACCELERATED ABOUT 3-4 MPH, AS I WAS ONLY GOING ABOUT 5 MPH GOING INTO AN EMPTY PARKING LOT. WHEN IT HAPPENED TWO YEARS AGO IN MY 2015, I THOUGHT MAYBE IT WAS A ONE TIME THING BUT NOW KNOW IT IS A REAL ISSUE! I GOT FLASHLIGHT TO CHECK IF COULD HAVE BEEN MY FLOORMAT INTERFEREING WITH MY ACCELERATOR PEDAL BUT NOTHING EVEN NEAR IT BOTH TIMES! AS SOON AS I HIT THE BRAKE, IT STOPPED ACCELERATING AND CAME TO A STOP BOTH TIMES.

NHTSA ID
11150998
Incident
Nov 7, 2018
Mileage
3,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

23LE01

FUEL SYSTEM, GASOLINE; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repaired under Safety Recall 20LA01 or Special Service Campaign 21LC01. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.

LSB000523

ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE; FUEL SYSTEM, GASOLINE

TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list analysis may reveal positive fuel trims including a no pressure condition verified by a manual fuel pressure gauge. Follow the Repair Procedure in this bulletin to address these conditions.

L-SB-0043-20 Obs

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

OBSOLETE NOTICE December 08, 2022: This bulletin is now obsolete. Please see L-SB-0057-22

L-SB-0057-22

EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

TSB: Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an activation card number (ACN). Updating the map without the use of an ACN is considered an Embedded Navigation Update (refer to pg. 10) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system

LTT031622

COMMUNICATION:MANUFACTURER TELEMATICS

TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center.

Safety Recall 22

EQUIPMENT

Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus NX300 by model year
YearComplaintsRecallsInvestigationsIssue Index
2021000—
2020500—
2019141040.3
2018Viewing610—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.