2024 Lexus RX Owner Complaints

On [XXX] at approximately [XXX] PM, I was reversing my 2024 Lexus RX 350 out of my garage when the left rear passenger door (the door behind the driver) popped open while the vehicle was moving. The door struck the frame of the garage door opening and was damaged so badly that it will not close. Before I started reversing, the door was closed. There were no warning lights or messages on the dashboard, and no audible warnings sounded when I put the vehicle in reverse or while it was moving. The vehicle has approximately 12,000 miles. The same day, [XXX], I took the vehicle to Westside Lexus Certified Collision Center, 11960 Wickchester Lane, Houston, TX 77043. My insurance claim number is [XXX]. The estimator, Jesse Price, told me he had seen this before and quoted approximately $5,000 for the repair. When I asked whether there are known defects related to this type of event, he did not respond. I am concerned that the rear door latch may be defective and could allow a door to open unexpectedly while the vehicle is moving, which is a safety risk to passengers and others. I request that NHTSA review whether other owners have reported similar incidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11775734

Incident

Nov 3, 2026

On October 30, 2026, at approximately 1:00 AM, I experienced a serious and unexpected safety incident involving my 2024 Lexus RX 350. While slowly parking my vehicle in my garage, at a very low speed and nearly at a complete stop, the vehicle suddenly accelerated forward without my intentionally pressing the accelerator pedal. At approximately the same time, the steering wheel appeared to lock or become unresponsive, preventing me from maintaining control of the vehicle. The vehicle surged forward and collided with my garage door, causing property damage. Additionally, the vehicle's Pre-Collision System (PCS) / collision protection system did not appear to activate or intervene to prevent or mitigate the impact. I did not observe any effective automatic emergency braking intervention before the collision. I am extremely concerned about the possibility of a malfunction involving the electronic throttle control, braking system, steering system, or other electronic vehicle control components. The cause has not yet been determined. I reported the incident to Lexus USA on October 30, 2026, and a safety case was opened under reference number 26103000582. I have requested a technical investigation and am awaiting contact from a Lexus case manager. I am requesting a thorough investigation of this incident, including preservation and examination of all available Event Data Recorder (EDR) information, ECU/ECM diagnostic data, accelerator and brake input records, electronic power steering system data, and Pre-Collision System functionality. I believe this incident represents a potentially serious vehicle safety concern. I request that NHTSA document and evaluate this complaint to determine whether a vehicle safety defect may have contributed to the sudden unintended acceleration, apparent steering malfunction, and lack of collision avoidance intervention.

NHTSA ID

11775061

Incident

Oct 30, 2026

On October 16, 2026, the panoramic sunroof glass on my 2024 Lexus RX 500h shattered without any impact. The vehicle had about 78,000 miles. I was driving at roughly 70 mph on a highway when the glass burst with a loud bang. The glass blew upward and outward, not inward, and there was no road debris, no overhead object and no sign of anything striking the roof. No impact point or chip is visible on the remaining glass. No one was injured. The vehicle was out of the 4-year/50,000-mile basic warranty. The Lexus dealer inspected it and is replacing the sunroof assembly. I am filing because the failure happened with no external cause and matches other reports of sunroof glass shattering on this model.

NHTSA ID

11772690

Incident

Oct 19, 2026

My 2024 Lexus RX 500h experiences an intermittent failure to respond when I press the accelerator pedal. During these episodes, pressing the pedal does not produce the expected acceleration, making the vehicle’s response unpredictable. Lexus service bulletin L-SB-0026-25 was performed on my vehicle to address the issue. However, the accelerator nonresponse continues after that repair. The issue remains unresolved. I am concerned that an unexpected inability to accelerate could leave my vehicle exposed to approaching traffic when entering a roadway or crossing an intersection. This is a safety concern because I cannot reliably count on the vehicle to accelerate when needed. I request that NHTSA review this recurring loss of accelerator response, including cases where the condition persists after the software update. The underlying cause of my vehicle’s continued problem has not been established.

NHTSA ID

11770703

Incident

Oct 12, 2026

Dangerous Vehicle Failure on Highway XXX —XXX On the morning of XXX, at approximately 9:00 a.m., I drove the vehicle from [XXX] to the [XXX]. It was raining during Hurricane ISAIAS, and traffic stopped because of an accident approximately 2,000 meters ahead. After waiting in traffic and rain for approximately 15 minutes, my vehicle suddenly displayed multiple warning messages, including hybrid-system and shift-system warnings. Within seconds, the vehicle became inoperable. My vehicle was left stranded in the middle of Highway 141 as traffic began moving again. Vehicles behind and beside me honked, and I was frightened because I could not restart the car or move it out of the traffic lane. Also, the vehicle's Lexus SOS function is not working that I try. I called the dealership's service department, but after being transferred to roadside assistance, I couldn't get help. I subsequently contacted [XXX] for help. An officer arrived on site and helped move the vehicle to the roadside in the storm. I continued trying to restart the vehicle. After approximately 10 minutes of repeated attempts, it finally started and became drivable again. I was advised by the officer that I could drive home or take it to a repair facility. Given the seriousness of the incident and the vehicle's history, I drove directly back to the Lexus dealership. This incident was extremely frightening. In the storm, a vehicle that suddenly loses its ability to operate in moving highway traffic can put the driver, passengers, and other road users at serious risk. Below are the pictures showing the car error message while the car stopped to run: Image1: Hybrid system stopped, Start Power Low. Image0 & Image2: Sift system malfunction, Apply Parking Brake, Secure when Parking, See Owner's Manual. History: 1.XXX, back to dealer for shit trouble 2. XXX, shift problem at dealer after accident repair in Lexus center. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11770418

Incident

Oct 10, 2026

Cruise control engaged and going 70mph. Brakes engaged and brake light came on in dash indication crash braking. Brakes slammed on and car decelerates to 5 mph before getting operating control back. No cars within 200 ft no road obstacles. Acceleration did not respond and unable to gain control and prevent danger problem.

NHTSA ID

11767478

Incident

Sep 13, 2026

A 2024 Lexus RX 350 H 12 volt battery is discharging leaving owners stranded. AAA must be called to jump the battery. This has happened four times, each when opening car doors to clean the vehicle. From my understanding the battery discharges within 5 minutes leaving the auxiliary system without power and the inability to start the car. Not exactly sure what is causing the battery drain but vehicle becomes unable to move, open doors or move since drive train will not allow any movement. Owners have been stranded four times waiting on help. Dealer unsure of problem but exploring electrical issues, battery issues, software issues or unknown issues.

NHTSA ID

11766538

Incident

Feb 12, 2026

I have tried to get Stevenson Lexus in Lakewood Colorado to replace the head rests , they have not ever had the parts to complete the recall. I have been waiting for over a year. I called Lexus headquarters in Texas and was told that there is a remedy but Stevenson Lexus has never offered that to me.

NHTSA ID

11758753

Incident

Aug 22, 2026

While on a long road trip on a hot day, on the interstate, the car suddenly lost speed and would not accelerate. It was like the car had shifted into neutral. I was coasting on the interstate, steadily slowing, and was forced to pull over to the shoulder. I turned the car off and waited a couple of minutes then turned the car back on. No error messages were displaying at that time. About 5-10 minutes later, I pulled over for a planned stop. My husband assumed driving responsibilities when we got back into the car. Upon trying to get back on the interstate, the car would not accelerate, and multiple errors error messages appeared, including: ""System Malfunction/Visit Your Dealer," "Check Engine/Visit Your Dealer," "Drive-Start Control Malfunction/Visit Your Dealer," "Secondary Collision Brake System Malfunction/Visit Your Dealer," and "Traction Control Turned Off." He pulled into a nearby parking lot where we had to have the car towed to the dealership. It felt like the car was in neutral when this happened both times.

NHTSA ID

11754510

Incident

Jul 29, 2026

The sunroof exploded spontaneously while driving on major road at 65 MPH, nothing hit it and no other vehicle around. No abnormal weather conditions. No warning just a burst into air. Remaining glass fell into vehicle when I opened shade.

NHTSA ID

11752913

Incident

Jul 25, 2026

When in cruise, the car will merge itself into the next lane if you hold the turn signal partially. If you keep holding it or fully engage the turn signal (maybe you forgot to turn off you signal, or held it too long), the car will merge through the solid white line off the road into a ditch. This happened to me once, and I noticed it trying several other times.

NHTSA ID

11731039

Incident

Apr 14, 2026

The contact owns a 2024 Lexus RX 350H. The contact stated that while attempting to start the vehicle, several unknown warning lights illuminated. Additionally, the door latches locked independently, and the contact and wife were locked inside the vehicle for several hours. The contact eventually remembered to pull the mechanical door latch and exited the vehicle. The vehicle was towed to the dealer where it was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 17,500.

NHTSA ID

11730467

Incident

Feb 19, 2025

Mileage

17,500 mi

The contact owned a 2024 Lexus RX 350H. The contact stated that while the vehicle was parked and running, it unexpectedly turned off with the electronic malfunction error message displayed. The vehicle could not able to be restarted, and the contact was unable exit the vehicle due to the failure of the power locks. Roadside Assistance assisted with removing the contact from the vehicle. The vehicle was taken to the dealer, where it was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer and remained with the dealer. The dealer was not contacted. The vehicle was not diagnosed or repaired. The dealer attempted to return the vehicle back to the residence. The contact was concerned about the issues with the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 1,624.

NHTSA ID

11723513

Incident

Mar 11, 2026

Mileage

1,624 mi

I was stopped at a red light with brake on, my vehicle leaped forward on its own three times, with the brake on, the force was so strong I thought someone rear-ended me. No warning lights, the acceleration was load.

NHTSA ID

11723240

Incident

Mar 6, 2026

I am reporting a recurring electrical and mechanical system failure on a 2024 Lexus RX 350h Luxury. On [XXX], the vehicle suffered a total power loss that rendered the electronic door latches unresponsive to all inputs. Because the occupants were a [XXX] and a [XXX] strapped into car seats, they were physically unable to reach the interior manual overrides. Critically, the mechanical backup key also failed to unlock the vehicle from the exterior, preventing immediate rescue. This created a life-threatening entrapment scenario. The doors only responded after multiple minutes of repeated manual attempts. Once entry was gained, the vehicle would not start and the headlights began blinking rapidly, indicating a total system communication failure. I had to use jumper cables to restore power. This is the second occurrence of this catastrophic failure, documented on Repair Order [XXX] at Lexus of Westminster. The failure of both electronic and mechanical failsafes constitutes an extreme occupant safety hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11722677

Incident

Mar 5, 2026

On Feb. 10th 2026 I was driving north I405 (Los Angeles). The car suddenly applied emergency breaks in the middle of the freeway, while there was no car in front of me, at least for 100m. I was lucky that the car behind me didn't hit me. It could be a serious multi-car collision.

NHTSA ID

11717700

Incident

Feb 10, 2026

My 2024 Lexus RX 350h experienced a catastrophic 12V battery collapse (2.00V), disabling the electronic 'e-Latch' door system and rendering interior handles non-functional for standard use. While a manual override exists, it is not intuitive for emergency egress. Additionally, the electronic parking brake and shift-by-wire systems remained physically locked, preventing the vehicle from being moved to a safe location during the power failure. I am reporting this as a failure of primary safety and fail-safe protocols. Dealer did not consider this a a problem because he said I “needed to read the manual before I ever drove the car”

NHTSA ID

11715077

Incident

Jan 28, 2026

When coming from a stop, the car will not respond to the gas pedal being engaged OR it will begin to engage and then no response leaving the car rolling for a few seconds until a response is recieved and the car engages again. This has caused us to be put in harms way MANY times with oncoming traffic when making turns or in front of oncoming traffic in intersections. The dealer states this is not a known issue however it is all over the internet that hundreds of reports of this issue have been made. The dealer states no fix since they don't "have a problem". MAJOR safety issue. We have reported this many times to Lexus now with no resolve or help from them.

NHTSA ID

11714118

Incident

Jan 21, 2026

The rear backup camera does not work when put into reverse

NHTSA ID

11714105

Incident

Jan 28, 2026

When accelerating at slow speed, the engine or turbo turns off which causes the nose of the car to take a hard nose dive and then turns back on within 1 second but results in a big loud sound coming from engine/transmission. This issue almost caused on accident because it does a hard engine break where I was almost rear ended but from other drivers perspective, it might seem that I’m break checking them. Showed car to Lexus but they said it is normal but it not normal and should be investigated as it can cause harm to everyone involved if accident were to occur. Situation occurred 3 times this week and it is entirely random and can’t replicate at will.

NHTSA ID

11711012

Incident

Jan 14, 2026

I went to reverse the car. Suddenly, the car's automatic emergency breaking system engaged. This occurred on 2 separate occasions. The first time, was in a parking lot during a sunny day. There was definitely nothing behind me, not even a person, but the camera saw a leaf or something small, and engaged the automatic emergency brake. The second time, it was raining in the evening, the sky was dark. I went to reverse (to complete a u-turn in an empty lot). Suddenly the automatic emergency braking engaged. In both instances, if I was reversing (as part of a u-turn on a busy street, this would have been very dangerous. Please investigate this. It was very scary.

NHTSA ID

11708478

Incident

Oct 30, 2025

The car started showing multiple error messages on the dash and then shut off while in operation, it would not restart without a service call and battery boost. This has happened multiple times. Online research shows this is a common issue with the hybrid models - the 12v battery doesn't get adequately charged, voltage drops and car ceases to work - even while mid drive on the road, this is extremely scary and dangerous.

NHTSA ID

11708193

Incident

Sep 14, 2024

Battery has "sulfated" twice in 15 months of ownership. Lexus/dealer have replaced battery two times. Considered safety issue since battery could "die" at any time. Could be locked out of car with infant inside or if battery dies while driving, car could become immobile.

NHTSA ID

11708068

Incident

Jan 8, 2025

The contact owns a 2024 Lexus RX. The contact stated that while idle at a red stoplight, the entire vehicle began to violently jerk back and forth. No warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a software malfunction, and the failure was replicated. The vehicle was repaired. Medical attention was sought for severe depression, anxiety, PTSD, memory loss, concussion, head, neck, and back injuries. No police report was filed. In addition, the contact stated that after the injuries, she was no longer able to work or drive. The manufacturer was made aware of the failure. The failure mileage was approximately 22,790.

NHTSA ID

11703643

Incident

Oct 13, 2025

Mileage

22,790 mi

The moonroof spontaneously shattered while driving on the freeway at night. This limit the speed to less than 20 mph since the moonroof continued to shatter at a higher speed.

NHTSA ID

11698301

Incident

Nov 8, 2025