Body & structure
Filed Nov 4, 2026
On [XXX] at approximately [XXX] PM, I was reversing my 2024 Lexus RX 350 out of my garage when the left rear passenger door (the door behind the driver) popped open while the vehicle was moving. The door struck the frame of the garage door opening and was damaged so badly that it will not close. Before I started reversing, the door was closed. There were no warning lights or messages on the dashboard, and no audible warnings sounded when I put the vehicle in reverse or while it was moving. The vehicle has approximately 12,000 miles. The same day, [XXX], I took the vehicle to Westside Lexus Certified Collision Center, 11960 Wickchester Lane, Houston, TX 77043. My insurance claim number is [XXX]. The estimator, Jesse Price, told me he had seen this before and quoted approximately $5,000 for the repair. When I asked whether there are known defects related to this type of event, he did not respond. I am concerned that the rear door latch may be defective and could allow a door to open unexpectedly while the vehicle is moving, which is a safety risk to passengers and others. I request that NHTSA review whether other owners have reported similar incidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11775734
- Incident
- Nov 3, 2026
BrakesDriver assistanceSteering
Filed Nov 2, 2026
On October 30, 2026, at approximately 1:00 AM, I experienced a serious and unexpected safety incident involving my 2024 Lexus RX 350. While slowly parking my vehicle in my garage, at a very low speed and nearly at a complete stop, the vehicle suddenly accelerated forward without my intentionally pressing the accelerator pedal. At approximately the same time, the steering wheel appeared to lock or become unresponsive, preventing me from maintaining control of the vehicle. The vehicle surged forward and collided with my garage door, causing property damage. Additionally, the vehicle's Pre-Collision System (PCS) / collision protection system did not appear to activate or intervene to prevent or mitigate the impact. I did not observe any effective automatic emergency braking intervention before the collision. I am extremely concerned about the possibility of a malfunction involving the electronic throttle control, braking system, steering system, or other electronic vehicle control components. The cause has not yet been determined. I reported the incident to Lexus USA on October 30, 2026, and a safety case was opened under reference number 26103000582. I have requested a technical investigation and am awaiting contact from a Lexus case manager. I am requesting a thorough investigation of this incident, including preservation and examination of all available Event Data Recorder (EDR) information, ECU/ECM diagnostic data, accelerator and brake input records, electronic power steering system data, and Pre-Collision System functionality. I believe this incident represents a potentially serious vehicle safety concern. I request that NHTSA document and evaluate this complaint to determine whether a vehicle safety defect may have contributed to the sudden unintended acceleration, apparent steering malfunction, and lack of collision avoidance intervention.
- NHTSA ID
- 11775061
- Incident
- Oct 30, 2026
On October 16, 2026, the panoramic sunroof glass on my 2024 Lexus RX 500h shattered without any impact. The vehicle had about 78,000 miles. I was driving at roughly 70 mph on a highway when the glass burst with a loud bang. The glass blew upward and outward, not inward, and there was no road debris, no overhead object and no sign of anything striking the roof. No impact point or chip is visible on the remaining glass. No one was injured. The vehicle was out of the 4-year/50,000-mile basic warranty. The Lexus dealer inspected it and is replacing the sunroof assembly. I am filing because the failure happened with no external cause and matches other reports of sunroof glass shattering on this model.
- NHTSA ID
- 11772690
- Incident
- Oct 19, 2026
EngineFuel system
Filed Oct 12, 2026
My 2024 Lexus RX 500h experiences an intermittent failure to respond when I press the accelerator pedal. During these episodes, pressing the pedal does not produce the expected acceleration, making the vehicle’s response unpredictable. Lexus service bulletin L-SB-0026-25 was performed on my vehicle to address the issue. However, the accelerator nonresponse continues after that repair. The issue remains unresolved. I am concerned that an unexpected inability to accelerate could leave my vehicle exposed to approaching traffic when entering a roadway or crossing an intersection. This is a safety concern because I cannot reliably count on the vehicle to accelerate when needed. I request that NHTSA review this recurring loss of accelerator response, including cases where the condition persists after the software update. The underlying cause of my vehicle’s continued problem has not been established.
- NHTSA ID
- 11770703
- Incident
- Oct 12, 2026
Dangerous Vehicle Failure on Highway XXX —XXX On the morning of XXX, at approximately 9:00 a.m., I drove the vehicle from [XXX] to the [XXX]. It was raining during Hurricane ISAIAS, and traffic stopped because of an accident approximately 2,000 meters ahead. After waiting in traffic and rain for approximately 15 minutes, my vehicle suddenly displayed multiple warning messages, including hybrid-system and shift-system warnings. Within seconds, the vehicle became inoperable. My vehicle was left stranded in the middle of Highway 141 as traffic began moving again. Vehicles behind and beside me honked, and I was frightened because I could not restart the car or move it out of the traffic lane. Also, the vehicle's Lexus SOS function is not working that I try. I called the dealership's service department, but after being transferred to roadside assistance, I couldn't get help. I subsequently contacted [XXX] for help. An officer arrived on site and helped move the vehicle to the roadside in the storm. I continued trying to restart the vehicle. After approximately 10 minutes of repeated attempts, it finally started and became drivable again. I was advised by the officer that I could drive home or take it to a repair facility. Given the seriousness of the incident and the vehicle's history, I drove directly back to the Lexus dealership. This incident was extremely frightening. In the storm, a vehicle that suddenly loses its ability to operate in moving highway traffic can put the driver, passengers, and other road users at serious risk. Below are the pictures showing the car error message while the car stopped to run: Image1: Hybrid system stopped, Start Power Low. Image0 & Image2: Sift system malfunction, Apply Parking Brake, Secure when Parking, See Owner's Manual. History: 1.XXX, back to dealer for shit trouble 2. XXX, shift problem at dealer after accident repair in Lexus center. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- NHTSA ID
- 11770418
- Incident
- Oct 10, 2026
Driver assistance
Filed Sep 28, 2026
Cruise control engaged and going 70mph. Brakes engaged and brake light came on in dash indication crash braking. Brakes slammed on and car decelerates to 5 mph before getting operating control back. No cars within 200 ft no road obstacles. Acceleration did not respond and unable to gain control and prevent danger problem.
- NHTSA ID
- 11767478
- Incident
- Sep 13, 2026
Electrical
Filed Sep 23, 2026
A 2024 Lexus RX 350 H 12 volt battery is discharging leaving owners stranded. AAA must be called to jump the battery. This has happened four times, each when opening car doors to clean the vehicle. From my understanding the battery discharges within 5 minutes leaving the auxiliary system without power and the inability to start the car. Not exactly sure what is causing the battery drain but vehicle becomes unable to move, open doors or move since drive train will not allow any movement. Owners have been stranded four times waiting on help. Dealer unsure of problem but exploring electrical issues, battery issues, software issues or unknown issues.
- NHTSA ID
- 11766538
- Incident
- Feb 12, 2026
I have tried to get Stevenson Lexus in Lakewood Colorado to replace the head rests , they have not ever had the parts to complete the recall. I have been waiting for over a year. I called Lexus headquarters in Texas and was told that there is a remedy but Stevenson Lexus has never offered that to me.
- NHTSA ID
- 11758753
- Incident
- Aug 22, 2026