2025 Lexus RX

The contact owns a 2025 Lexus RX350. The contact stated that while driving at an undisclosed speed, the vehicle suddenly stopped and the "BRAKE" warning light was illuminated with the accelerator pedal depressed. The vehicle was taken to the dealer, where it was diagnosed as not having a malfunction in the collision avoidance system. The dealer stated that the collision avoidance camera had captured a white van, which prompted the system to activate; however, the contact stated that there was no van near the vehicle. The contact requested further details of the footage captured. The failure mileage was 48,000.

NHTSA ID

11773747

Incident

Oct 9, 2026

Mileage

48,000 mi

Air conditioner quit working. Dealership states a rock went through my grill, “damaged” my condenser. Out of pocket expense quoted $1600.00. Only 11,841 miles. 2025 Lexus RX 350. Only 1 year old, purchased, September 2025

NHTSA ID

11770258

Incident

Oct 6, 2026

The Power tailgait opens but wont close, gives two beeps

NHTSA ID

11769613

Incident

Oct 1, 2026

This is original Goodyear Eagle Touring tire on 2025 Lexus RX 350. It M+S 235/50R21 101V. There were no low tire pressure alerts before the blowout. I was entering a ramp of a freeway (XXX in [XXX]) and suddenly heard a loud noise. Unfortunately due to ongoing construction there is no shoulder or curb in the stretch of the road. Also it was dark; about 4:30AM. As a result I had to drive some a couple of miles before I could exit and part safely. By that time tire was shredded and wheel damaged. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11767000

Incident

Sep 9, 2026

While driving on the highway, the right rear fender trim piece detached from the vehicle. It could be seen flying off in the mirror. It’s likely that the trim piece wasn’t properly secured during the vehicle’s manufacturing process. It could have hurt someone driving behind me.

NHTSA ID

11766899

Incident

Sep 20, 2026

Car unintentionally accelerated striking a garage door and parked car.

NHTSA ID

11750014

Incident

May 23, 2026

The passenger rear tire (235/60R19 - Michelin Primacy A/S) randomly blew out while driving at high speeds on the highway. No trauma via a pothole or other object was noted. Tire was inflated to the manufacture recommended PSI (33 PSI). No signs came up until the tire blew out. The tire just randomly decided to give out while driving.

NHTSA ID

11740734

Incident

May 28, 2026

Around 11 am on Sat., May 2, 2026, I was sitting in a very long line in Starbuck's drive thru when my 2025 Lexus RX hybrid suddenly and uncontrollably accelerated--like an uncontrollable bucking horse. Brakes didn't work. I couldn't stop my out of control car, and the multiple computer sensors also didn't stop the car. It was like the throttle was engaged because of a computer glitch. In an effort to avoid hitting the car in front of me, I immediately tried to swerve, but still hit the car, then jumped the exceptionally high curb and ended up in the grass below and almost into the busy road ahead of me. It was terrifying. The car in front of me hit the car in front of her. The exact same issue happened to me on June 18, 2025 when my car unintentionally accelerated--also in a very tight space and going at 2 mph. There was no accident at this time because my car's computer stopped me from plowing into the building immediately in front of me after unintentionally accelerating. The next day at the recommendation of the person who sold me the car, I took my new Lexus to the service department. They gave me a loaner and told me to contact Toyota's/Lexus' Brand Engagement department in order to start the review, which I did. The review was conducted and ended around July 9, 2025 . On Mon., May 4, 2026 I took my car back to the Lexus dealer where I purchased, but was not given a loaner, which I requested, and was told I would need to wait several hours to have this inspected. I then took my car to Boyce Body Werks. A State Farm agent examined my car and initially approved almost $24K worth of damages. Boyce Body Werks is saying when they disassembled my car that there was more damage underneath my car. I also notified Toyota/Lexus about the same issue that happened one year prior. They also refused to give me a loaner, and I am now forced to pay my rental fees. Boyce Body Werks--a Lexus certified dealer has multiple pictures of the damage. My car is still under warranty.

NHTSA ID

11738344

Incident

May 2, 2026

OBSOLETE NOTICE October 28, 2026: This bulletin is now obsolete. Please see L-SB-0035-26

Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Global Techstream+ (GTS+) ECU flash reprogramming procedures and outlines the use of the Technical Information System (TIS) and the Calibration Update Wizard+ (CUW+). To ensure the correct ECU software is installed, ECUs will require a Security Signature before the ECU initializes the flash reprogramming sequence.

OBSOLETE NOTICE October 14, 2026: This bulletin is now obsolete. Please see L-SB-0033-26.

A new head unit software update (version 2300) is available via OTA or USB for 2022 – 2026 model year LX 600, NX 250, NX 350, and NX 350h; 2023 model year LS 500; 2023 – 2024 model year UX 250h; 2023 – 2025 model year ES 250, ES 300h, ES 350, LS 500h, RZ 300e, and RZ 450e; 2023 – 2026 model year RX 350, RX 350h, and RX 500h; 2024 – 2026 model year GX 550, LC 500, LC 500c, LC 500h, LS 500, RX 450h+, TX 350, TX 500h, and TX 550h+; 2025 model year UX 300h; 2025 – 2026 model year LX 700h; 2026 model year IS 350, RZ 350e, RZ 450e, and RZ 550e vehicles equipped with Lexus Multimedia versions older than 2300. This Software Update includes the following improvements: •User Interface •Cloud Navigation •Bug fixes Vehicle operators can perform this update directly by accepting the on-screen notification advising that the software update is available, or by locating the software update from the Settings menu and initiating the available update. The release message below will be displayed to the customer: “This software update includes improvements for User Interface, Cloud Navigation, and Bug fixes.” If it is necessary to perform the software update for a customer, follow the software update procedures in this bulletin. This is a phased rollout, which means that as time progresses, more vehicles will receive the update notification and ability to update the head unit. This timing will vary by location and may not display for every vehicle in one location at the same day/time.

Some customers of 2023 – 2025 model year RX 350h, RX 500h, and 2024 – 2025 model year TX 500h vehicles may experience one or more of the following complaints when the low fuel level warning light illuminates: • The total amount of fuel dispensed during refueling is less than the customer expects when the fuel nozzle automatically clicks off, preventing the customer from being able to put as much fuel into the tank as expected. • The low fuel level warning light illuminates earlier than the customer expects. • The driving range is reduced compared to customers’ expectations, resulting in more frequent refueling than customers anticipate. The combination meter software logic has been updated to help meet customer expectations.

Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.