2014 Lexus RX350 Owner Complaints

WHILE DRIVING MY 2014 LEXUS RX350 AT 60MPH ON INTERSTATE I-10, MY SUNROOF SUDDENLY EXPLODED OUTWARDS! NO SIGNS OF ROAD DEBRIS NOR ANY OTHER VEHICLES IN VICINITY AFTER STOPPING, IT WAS CLEAR THAT THE REMAINING GLASS SHOWED THAT THERE WAS NO IMPACT AND THE GLASS SHATTERED OUTWARDS. WHEN INVESTIGATING ONLINE, I NOTICED THAT THIS COULD BE THE RESULT OF A DEFECT KNOWN BY THE AUTO INDUSTRY INCLUDING TOYOTA/LEXUS. I AM THANKFUL THAT THE INTERIOR SHIELD FOR THE SUNROOF WAS CLOSED FOR THE SHATTERED GLASS COULD HAVE ENTERED THE PASSENGER COMPARTMENT WITH POSSIBLE INJURY.

NHTSA ID

11299131

Incident

Jan 11, 2020

Mileage

3 mi

CAR HAD 70,000 MILES AND THE TRANSMISSION WENT OUT. CAR WAS HAVING ISSUES WITH CRANKING, GETTING ERROR CODES FOR TECHNOLOGY, AND CAR SOUNDING LOUDLY AND SKIPPONG ALONG WITH NOT CHANGING OUT PROPERLY. DEALER NEVER FOUND A PROBLEM, BEYOND TECHNOLOGY, UNTIL THE TRANSMISSION WENT OUT. DEALER AGREED TO PAY FOR NEW TRANSMISSION 1 YEAR WARRANTY BUT NOT LABOR. CAR WOULD HESITATE TO START AND COULD HAVE BROKEN DOWN ON HIGHWAY HAD I NOT DENSND AN INSPECTION AGAIN, ONE WEEK AFTER THE DEALER CLAIM MY CAR WAS FIX AND IT WAS ONLY THE BATTERY.

NHTSA ID

11298660

Incident

Nov 19, 2019

Mileage

70,000 mi

TL* THE CONTACT OWNS A 2014 LEXUS RX350. WHILE DRIVING APPROXIMATELY 45 MPH, A LOUD BOOMING SOUND WAS PRESENT. UPON INSPECTION, IT WAS DISCOVERED THAT THE GLASS SUN ROOF HAD SHATTERED. THE CONTACT INDICATED THAT THE SUN ROOF WAS CLOSED DURING THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. AN UNKNOWN DEALER WAS CONTACTED AND A SERVICE APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 69,000.

NHTSA ID

11241939

Incident

Aug 2, 2019

Mileage

69,000 mi

CRACK IN WINDSHIELD STARTING ON PASSENGER SIDE JUST ABOVE THE BLACKISH PART AT THE LOWER PART OF THE WINDSHIELD , EXTENDING UP FOR ABOUT 3 INCHES THEN MAKING ABOUT A 95 DEGREE TURN HEADING TOWARD THE DRIVERS SIDE. WHEN FIRST NOTICED, THIS SECTION WAS ONLY ABOUT 3 INCHES LONG ALSO, BUT 2 DAYS LATER, IT EXTENDED ABOUT 2 FEET. NO APPARENT OR REMEMBERING ANY OBJECT STRIKING THE WINDSHIELD. NO CHIP SEEN. JUST NOTICED WHEN GOT IN CAR TO START IT THE MORNING STATED. THE 2 FOOT EXTENSION OCCURED WHILE DRIVING 2 DAYS LATER

NHTSA ID

11155600

Incident

Nov 25, 2018

Mileage

56,103 mi

TAKATA RECALL

NHTSA ID

11105027

Incident

Apr 25, 2014

VEHICLE TAKEN IN FOR EMISSIONS TEST/RENEWAL IN MARCH 2016. AFTER WORK COMPLETED, MADE SEVERAL STOPS AND "DRIVERS" SEAT SETTING (#1) WOULD NOT RETURN TO ORIGINAL EXIT SETTING THAT I HAD PROGRAMMED. THE STEERING WHEEL ALWAYS MOVES INTO THE DRIVING POSITION, BUT THE SEAT WOULD NOT. ADVISED SERVICE DEPT SAME DAY BUT AFTER BUSINESS HOURS THAT I WOULD BRING IT IN TO CORRECT WHATEVER WAS DONE SO THAT IT WOULD WORK PROPERLY. RETURNED NEXT DAY, SERVICE TICKET NOT WRITTEN, AND DEMONSTRATED PROBLEM WITH SERVICE ADVISOR, WHO ALSO SAT IN THE VEHICLE AND SAW THE SAME RESULTS. TO DATE PROBLEM NOT FIXED, AND SEAT WORKS SOMETIMES & SOMETIMES IT DOES NOT. ON SECOND VISIT, MECHANIC SUPPOSEDLY FIXED & I GOT INTO MY CAR AND IT STILL DID NOT WORK. DRIVING POSITION IS SUPPOSE TO WORK WHEN SEAT BELT IS ENGAGED OR VEHICLE SWITCH IS PRESSED.

NHTSA ID

10881261

Incident

Mar 21, 2016

TL* THE CONTACT OWNS A 2014 LEXUS RX350. WHILE DRIVING AT A LOW SPEED, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, NECK, BACK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,305. UPDATED 4/20/15*CN UPDATED 9/28/2017*CN

NHTSA ID

10693820

Incident

Feb 27, 2015

Mileage

13,305 mi

CAR PARKED ON A DRIVEWAY AND SLIPPED OUT OF PARK AND DOWN THE DRIVEWAY INTO A NEIGHBORS TREE ACROSS THE STREET. *TR

NHTSA ID

10693369

Incident

Mar 8, 2015

Mileage

15,000 mi

TL* THE CONTACT OWNS A 2014 LEXUS RX350 EQUIPPED WITH MICHELIN, TIRE LINE: LATITUDE TOUR AND TIRE SIZE: P235/55R19 (N/A). THE CONTACTED THAT WHILE DRIVING AT 30 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FRONT DRIVER AND REAR SIDE TIRES WERE PUNCTURED WITH UNKNOWN OBJECTS. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. DJR

NHTSA ID

10652164

Incident

Aug 6, 2014

Mileage

6,000 mi

THE CONTACT OWNS A 2014 LEXUS RX 350. WHILE ATTEMPTING TO PARK THE VEHICLE AFTER A COMPLETE STOP, DURING THE (GEAR) SHIFTING FROM DRIVE TO PARK, THE VEHICLE SUDDENLY ACCELERATED AND HIT / CRASHED ON TO A BUILDING AND SPUN OFF, AND THE IMPACT CAUSED THE VEHICLE TO TRAVEL FOR ABOUT 15 FEET AND STOPPED. AIR BAGS DID NOT DEPLOY AND A POLICE REPORT WAS FILED. NO INJURIES TO ANYONE. THE VEHICLE WAS TOWED TO THE LEXUS DEALERSHIP AND LATER TO DEALERSHIP'S COLLISION SHOP. APPROXIMATE ESTIMATE FOR THE REPAIR IS $21,000. MANUFACTURER WAS NOTIFIED THROUGH THE EMAIL OPTION IN LEXUS CUSTOMER ASSISTANCE CENTER. APPROXIMATE FAILURE MILEAGE WAS 5,500. IT APPEARS TO BE AN ISSUE WITH THE ENGINE OR SOME INTERNAL ELECTRONIC SYSTEM. BECAUSE, WHEN THIS INCIDENT HAPPENED, THE VEHICLE WAS AT A COMPLETE STOP AND MY (DRIVER) FOOT WAS ON THE BRAKE PEDAL. *TR

NHTSA ID

10644118

Incident

Sep 27, 2014

Mileage

5,500 mi

TL* THE CONTACT OWNS A 2014 LEXUS RX350. WHILE ATTEMPTING TO PARK THE VEHICLE, THE BRAKE PEDAL FAILED TO RESPOND WHEN IT WAS DEPRESSED. THE FAILURE CAUSED THE CONTACT TO CRASH THE VEHICLE INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE SPEED WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 3,600.

NHTSA ID

10621989

Incident

Aug 12, 2014

Mileage

3,600 mi

TL* THE CONTACT OWNS A 2014 LEXUS RX350. THE CONTACT STATED THAT THERE WAS A DISTORTION ON THE WINDSHIELD THAT CAUSED THE CONTACT TO BECOME PHYSICALLY ILL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ADVISED TO THE CONTACT THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

NHTSA ID

10616257

Incident

Apr 24, 2014

Mileage

3,000 mi

TL * THE CONTACT OWNS A 2014 LEXUS RX350. WHILE DRIVING 5 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT CRASHED INTO A LIGHT POLE, WHICH THEN FELL ONTO THE WINDSHIELD AND THE HOOD OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED, BUT THE CONTACT WAS UNINJURED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,500. UPDATED 08/19/14*LJ THE LIGHT POLE BOUNCED OFF THE VEHICLE, AND FELL IN THE STREET. UPDATED 08/21/14

NHTSA ID

10607987

Incident

Jun 20, 2014

Mileage

3,500 mi

2.5 MONTHS OLD WITH 2200 MILES HAS A LEAKY FRONT RIGHT SHOCK. THE DEALER SAYS THE SHOCKS ARE ON BACK ORDER NATIONWIDE AND IT WILL TAKE 2 WEEKS TO GET THE PART. IT SOUNDS LIKE A POSSIBLE RECALL PROBLEM. THEY WILL REPLACE IT UNDER WARRANTY NOW, BUT THIS MAY HAPPEN AGAIN RIGHT AFTER THE WARRANTY RUNS OUT. CAR FEELS UNSAFE TO DRIVE, BUT THE DEALER INSISTS IT IS SAFE. THE NOISE AND ROUGH HANDLING IS MORE NOTICEABLE IN LOW SPEEDS, BUT IT IS FELT AT ALL SPEEDS. THE PROBLEM STARTED ON SATURDAY AND GOT MUCH WORSE BY MONDAY. *TR

NHTSA ID

10592861

Incident

May 17, 2014

Mileage

2,200 mi

TL* THE CONTACT OWNS A 2014 LEXUS RX350. THE CONTACT STATED THAT SHE OPENED THE LIFT GATE WITH THE AUTOMATED BUTTON TO GIVE A PASSENGER ACCESS TO THE REAR. THE CONTACT ACCIDENTALLY DEPRESSED THE AUTOMATED BUTTON FROM INSIDE OF THE VEHICLE AND THE LIFE GATE SLAMMED ON THE PASSENGER'S HEAD, CAUSING HIS SCALP TO BECOME SPLIT OPEN. THE PASSENGER WAS TRANSPORTED TO THE HOSPITAL WHERE THREE STAPLES WERE USED TO CLOSE HIS HEAD INJURY. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,700. UPDATED 04/29/14*LJ

NHTSA ID

10560238

Incident

Dec 31, 2013

Mileage

1,700 mi