2015 Lexus RX350 Owner Complaints

TL* THE CONTACT OWNS A 2015 LEXUS RX350. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.

NHTSA ID

11405765

Incident

Mar 24, 2021

Mileage

133,000 mi

ENGINE ABRUPTLY STOPS AND I HAVE A 3 SECOND STALL, THEN THE CAR RESUMES NORMAL OPERATION. COULD BE A REAL SERIOUS ACCIDENT WITHOUT WARNING. THIS HAPPENED IN MOTION ON A HIGHWAY FROM A STOP LIGHT OR STOP SIGN OR PULLING OUT ONTO TRAFFIC.

NHTSA ID

11398045

Incident

Jan 6, 2021

Mileage

58,000 mi

MY DRIVER SIDE WINDOW TURNS COMPLETELY OUTWARD WHEN I START MY CAR. IT ALSO HAPPENS WHEN I LOCK THE DOOR. I HAVE TO PHYSICALLY TURN IT BACK TO THE CORRECT POSITION BEFORE I CAN DRIVE. I WENT TO THE LEXUS DEALERSHIP, AND WAS TOLD THAT IT WOULD COST ME OVER $1200 TO HAVE IT REPAIRED. I AM A DISABLED SENIOR, AND THIS IS A FINANCIAL HARDSHIP ON ME. BY KEEP TURNING THE MIRROR, I AM AFRAID IT MIGHT BREAK. I DON'T KNOW WHAT IS CAUSING THIS TO HAPPEN.

NHTSA ID

11396002

Incident

Jan 3, 2021

RECALL FOR FUEL DELIVERY PIPE -REPLACEMENT BECAUSE OF POTENTIAL LEAK, CAUSING A FIRE.

NHTSA ID

11375433

Incident

Nov 19, 2020

Mileage

35,000 mi

WHEN INITIALLY ENTERING MY VIN: [XXX] , RESULTS CAME UP AS A 2015 RX 330 WHICH IS INCORRECT. MINE IS AN RX 350. THIS LEFT ME UNSURE WHETHER OR NOT THE INFORMATION WHICH FOLLOWED WAS CORRECT???? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11325964

Incident

May 26, 2020

ON MARCH 17, 2020 WHEN BUCKLING MY DRIVER SIDE SEAT BELT, THE FEMALE END THAT IS SUPPOSE TO BE BOLTED INTO PLACE WAS ONLY ATTACHED BY WIRES. I LOOKED UNDER THE SEAT AND FOUND WASHER AND NUT ON THE FLOOR. MY SON HELPED ME REATTACH THE PARTS TOGETHER. ON MONDAY, I MADE APPOINTMENT WITH THE WILDE LEXUS OF SARASOTA. THEY REINSTALLED THE DRIVER SIDE SEAT BELT BUCKLE AND RETORQUED IT. I WAS TOLD BY THE COSTUMER SERVICE REPRESENTATIVE AT WILDE LEXUS THAT IT MAY HAVE WORKED IT'S WAY LOSE OR IT WAS INSTALLED IMPROPERLY AT FACTORY. EITHER WAY, I FEEL THIS IS A SERIOUS SAFETY HAZARD. I WOULD LIKE TO KNOW THAT THIS CAR AND OTHER LEXUS RX350 WOULD NOT HAVE SEAT BELTS FAILING. *TR

NHTSA ID

11325182

Incident

May 17, 2020

Mileage

78,281 mi

MY CAR STALLS ON ACCELERATION. NO CHECK ENGINE LIGHT COMES ON. I HAVE RESEARCHED THE INTERNET AND DISCOVERED THAT THERE ARE RECALLS FOR FUEL PUMP FAILURES ON SOME TOYOTAS I HAVE CHECKED WITH THE DEALER AND THE RECALL SITE USING THE VIN. NOTHING I BELIEVE I HAVE A DEFECTIVE FUEL PUMP THAT WAS INSTALLED ON MY VEHICLE. I WOULD APPRECIATE TOYOTA REPAIR IT. .

NHTSA ID

11318976

Incident

Jan 1, 2020

Mileage

42,000 mi

PAST TWO YEARS...MY CAR HAVE TOO MANY TIME PROBLEM ABOUT ENGINE....AFTER FEULING GAS ENGINE SHUTOFF WHILE CAR RUNNING...OR ENGINE SHUTDOWN WHEN WATTING TRAFFIC LIGHTS...

NHTSA ID

11317947

Incident

Mar 10, 2020

Mileage

18 mi

THE PUSH-BUTTON (KEYLESS ENTRY) IGNITION DID NOT KILL THE MOTOR. MY CAR ENGINE RAN FROM APPROXIMATELY 6 P.M. IN AN ENCLOSED GARAGE DIRECTLY BELOW MY BEDROOM. AT 4:30 A.M. I WAS AWAKENED BY MY CARBON MONOXIDE DETECTOR. THE ENTIRE HOUSE WAS FILLED WITH TOXIC FUMES. FIRST RESPONDERS TO MY 911 CALL SAID THE DETECTOR DEFINITELY SAVED MY LIFE. I WAS A LITTLE DIZZY AND HAD A HEADACHE BUT WAS OK AFTER AWHILE. IT TOOK NEARLY 3 HOURS FOR THE FIRST RESPONDERS' CO2 MONITOR TO SHOW SAFE AIR THROUGHOUT MY HOUSE. I HAVE SINCE LEARNED THAT MANY PEOPLE HAVE DIED OR SUFFERED BRAIN DAMAGE UNDER THE SAME CIRCUMSTANCES, AND DOZENS OF PEOPLE HAVE TOLD ME THAT THEY EXPERIENCED SIMILAR FAILURES TO SHUT DOWN THE ENGINE. FORTUNATELY, THEIR CARS WERE NOT IN GARAGES WHEN IT HAPPENED TO THEM.

NHTSA ID

11302550

Incident

Jan 14, 2020

Mileage

44,000 mi

TL* THE CONTACT OWNS A 2015 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD HESITATE TO ACCELERATE WHEN PRESSING THE ACCELERATOR PEDAL AND ON SEVERAL OCCASIONS THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LEXUS OF CHATTANOOGA (5800 LEE HWY CHATTANOOGA TN) HOWEVER THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

NHTSA ID

11299690

Incident

Oct 1, 2015

Mileage

3,000 mi

IN THE EARLY AFTERNOON OF NOVEMBER 24, 2019, MY WIFE WAS DRIVING HER 2015 LEXUS RX350 ON A HIGHWAY NEAR ATHENS, GEORGIA WHEN THE SUNROOF GLASS SUDDENLY EXPLODED WITHOUT WARNING, SENDING SHARDS OF GLASS THROUGHOUT THE INTERIOR CABIN OF THE VEHICLE.

NHTSA ID

11282075

Incident

Nov 24, 2019

Mileage

48,300 mi

VEHICLE STATIONARY AT A MOBILE GAS STATION IN LAGUNA NIGUEL. ON OR ABOUT 10/2019. WHILE FILLING THE GAS TANK WITH GASOLINE, INSTAED OF THE FUEL BEING SHUT OFF WHILE FUELING AND THE FUEL SYATEM WAS FULL, THERE WAS OVER FLOW OF GASOLINE, CAUSING FUEL TO FLASH BACK ALL OVER THE PERSON FUELING AND COVERING LARGE AREAS OF SKIN AND CLOTHING.

NHTSA ID

11281605

Incident

Oct 15, 2019

Mileage

29,700 mi

TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHILE DRIVING 60 MPH, THE CONTACT'S SUN ROOF EXPLODED. THE EXPLOSION WAS SO LOUD THAT THE CONTACT DROVE OFF THE ROAD. THERE WERE NO INJURIES AND NO CRASH. THE VEHICLE WAS TAKEN TO NALLEY LEXUS (980 MANSELL RD, ROSWELL, GA 30076, (404) 994-4325) WHERE IT WAS DETERMINED THAT IT WOULD NOT BE REPAIRED DUE TO WARRANTY ISSUES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 36,600. THE VIN WAS UNKNOWN. *DT*JB

NHTSA ID

11253672

Incident

Sep 3, 2019

Mileage

36,600 mi

THE SUNROOF SHATTERED WHILE WE WERE DRIVING ON THE INTERSTATE. WE DID NOT SEE OR HEAR ANYTHING HITTING THE SUNROOF BEFORE IT SHATTERED.

NHTSA ID

11204479

Incident

Apr 19, 2019

Mileage

31,000 mi

WHILE DRIVING STRAIGHT AT 40 MPH, MY CAR WAS HIT BY AN ONCOMING VEHICLE DIRECTLY ACROSS THE FRONT OF MY CAR (BUMPER TO BUMPER IMPACT). I APPLIED MY BRAKES BUT WAS NOT AT A STOP AT TIME OF IMPACT. THE OTHER CAR'S AIR BAGS DEPLOYED, BUT NONE OF MINE DID. (AT THE START OF THE TRIP, THE CAR SENSORS ACCURATELY DETECTED 3 PASSENGERS.) MY CAR WAS TOTALED, ITS FRAME BENT & ENTIRE FRONT DESTROYED IN THE WRECK. INVESTIGATORS & MECHANICS STATED THEY BELIEVED THE AIR BAGS SHOULD HAVE DEPLOYED IN THIS CASE. I SUSTAINED INJURIES, INCLUDING CONCUSSION, WHIPLASH, LACERATIONS & BRUISES.

NHTSA ID

11170261

Incident

Jan 4, 2019

Mileage

80,000 mi

THE PRE-COLLISION SYSTEM WAS UNEXPECTEDLY ACTIVATED FOR NO APPARENT REASON. TRAVELLING ON THE INTERSTATE IN LIGHT TRAFFIC ON A CLEAR, SUNNY AFTERNOON, THE CAR BRAKES SUDDENLY ACTIVATED, SEAT BELTS CLINCHED WITH NO WARNING SOUND. THIS HAS HAPPENED TWICE IN THE LAST YEAR (COINCIDENTALLY, IT OCCURRED AT THE SAME AREA ON THE INTERSTATE). THE CAR WAS TAKEN, BOTH TIMES, AFTER THE INCIDENT FOR INSPECTION AT THE DEALER. THE SERVICE DEPARTMENT WAS NOT ABLE TO REPLICATE THE ISSUE OR FIND ANY PROBLEMS. FOR ME, THIS IS A SERIOUS SAFETY CONCERN. SUDDEN UNEXPECTED SEVERE BRAKING COULD RESULT IN A MAJOR REAR-END COLLISION.

NHTSA ID

11144947

Incident

Oct 27, 2018

Mileage

48,000 mi

THE CENTER CONSOLE AND THE AREA AT THE BOTTOM OF THE DRIVER SEAT AS WELL AS THE VENT FOR THE BACKSEAT BECOMES EXTREMELY HEATED DURING DRIVING. IT'S EXTREMELY UNCOMFORTABLE AND SHOULD NOT OPERATE IN THIS MANNER. I'VE TAKEN IT BACK TO THE DEALER AND THEY CLAIM THAT IT HAS SOMETHING TO DO WITH A PIPE BENEATH? THIS SHOULD NOT BE. IF THE AC IS ON HOT AIR IS BLOWING OUT OF THE REAR VENT.

NHTSA ID

11141915

Incident

Oct 22, 2018

VEHICLE WAS NOT LOCKING PROPERLY. TOOK IT TO THE DEALERSHIP WHILE IT WAS STILL UNDER WARRANTY. I WAS TOLD THAT ONE OF THE ACTUATORS WAS AT FAULT, AND IT WAS REPAIRED. ABOUT 3 MONTHS LATER, OR 4K MILES LATER SAME PROBLEM STARTED HAPPENING AGAIN. THIS TIME, THEY ARE SAYING IT IS ANOTHER ACTUATOR. AT THIS RATE, IT SEEMS LIKE I MAY HAVE TO KEEP CHANGING OR GETTING NEW ACTUATORS. THIS WOULD APPEAR TO BE SOME SORT OF DEFECT, AND IF THE DOORS ARE NOT LOCKING PROPERLY, I AM AFRAID IT COULD LEAD TO SOME WORSE SAFETY CONCERNS. THE DOOR DOESN'T UNLOCK OR OPEN ACCIDENTALLY. HOWEVER, IT DOESN'T LOCK AUTOMATICALLY, UNLESS IT IS MANUALLY LOCKED..

NHTSA ID

11141876

Incident

Oct 8, 2018

TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHEN STOPPED ON A SLIGHT INCLINE, THE VEHICLE HESITATED FOR A SECOND OR TWO WITHOUT WARNING. THE CONTACT CALLED HERB CHAMBERS LEXUS OF HINGHAM (141 DERBY ST, HINGHAM, MA 02043, 781-210-5200) AND THE TECHNICIAN EXPLAINED THAT THE VEHICLE HAD A COMPUTER SYSTEM THAT TRACKED THE VARIOUS DRIVING SPEED PATTERNS AND ADJUSTED THE SPEED CONTROL ACCORDING TO THE DRIVER'S DRIVING HABIT. THE TECHNICIAN INFORMED THE CONTACT TO USE THE SPORT MODE OR TO DEPRESS THE BRAKE PEDAL MORE AT AN INCLINE UNTIL THE VEHICLE WAS READY TO MOVE. THE FAILURE RECURRED APPROXIMATELY THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND TOOK INFORMATION FROM THE CONTACT WITHOUT OFFERING ANY TECHNICAL ADVICE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 17,500.

NHTSA ID

11120691

Incident

Jul 1, 2018

Mileage

17,500 mi

TL* THE CONTACT OWNS A 2015 LEXUS RX350. WHILE OPERATING THE VEHICLE IN THE SNOW, THE WIPERS WERE UNABLE TO REMOVE THE SNOW FROM THE DRIVER'S SIDE OF THE WINDSHIELD DUE TO SNOW AND SALT ACCUMULATION. AFTER INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE SNOW AND SALT ACCUMULATION HAD CLOGGED THE WIPER FLUID NOZZLE, PREVENTING THE ABILITY TO SPRAY WINDSHIELD WIPER FLUID ONTO THE DRIVER'S SIDE OF THE WINDSHIELD. THE FAILURE IMPAIRED THE DRIVER'S VISION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LEXUS OF SMITHTOWN, 700 MIDDLE COUNTRY RD., ST. JAMES ,NY) WHO WAS UNABLE TO DIAGNOSIS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

NHTSA ID

11113358

Incident

Apr 1, 2015

Mileage

6,000 mi

THE COLLISION PROTECTION SYSTEM GOT ACTIVATED BY ITSELF WHILE DRIVING AT CRETIN LOCATION ON CRETIN ROADS CAUSING SELF HARD BREAKING AND THE SEAT BELT GOT FULL TIGHTENED , IF CAR BEHIND ME , THAT WELL END TO BAD CRASH FOR SURE ONE OF THE LOCATION WHERE THAT ALWAYS HAPPENS WHEN PASSING THREW ( REGARDLESS THE SINGLE MENTIONED DATE) IS ON DIFFIDENCE HWY , ANNAPOLIS MD 21401 (ONE MILE AFTER CROSSING CROWNSVILLE RD HEEDING WEST ) I CALLED LEXUS MAIN OFFICE , THEY SAID THEY DO NOT HAVE RECALL ON THIS MODEL AND WAS ADVISED TO VISIT A LEXUS DEALER , I VISITED LEXUS OF RICHMOND VIRGINIA , THEY CHECKED THE CAR AND THEY SAID THAT NOTHING WRONG FOUND ,

NHTSA ID

11109583

Incident

Jun 10, 2018

Mileage

16,000 mi

TL* THE CONTACT CALLED ON BEHALF OF HIS SPOUSE WHO OWNS A 2015 LEXUS RX350. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED INDEPENDENTLY AND CRASHED INTO A LIGHT POLE AND TWO PARKED VEHICLES. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

NHTSA ID

11102764

Incident

Feb 28, 2018

Mileage

38,000 mi

SUNROOF GLASS SHATTERED WHILE DRIVING 60 MILES AN HOUR ON A HIGHWAY IN MARYLAND.

NHTSA ID

11101989

Incident

Jun 11, 2018

Mileage

48,800 mi

ENGINE FIRE WHICH DESTROYED ENTIRE CAR ON A CLEAR 70 DEGREE DAY AT 65 MPH,OPERATOR IS NON SMOKER,ON A WELL MAINTAINED 4 LANE HIGHWAY CAR BURST INTO FLAMES AT 12:30PM CAR EXCLUSIVELY SERVICED AT AUTHORIZED LEXUS DEALERS AND ALL SCHEDULED MAINTAINANCE COMPLETED

NHTSA ID

11100736

Incident

Jun 8, 2018

Mileage

27,500 mi

ON JANUARY 2ND, 2018, MY DAUGHTER WAS ON HER WAY TO WORK WHEN SHE CALLED ME AT APPROXIMATELY 5:40AM STATING HER DRIVER'S SIDE CAR DOOR CAME WIDE OPEN WHILE DRIVING ON ROUTE 59. BEFORE SHE LEFT, ALL DOORS WERE LOCKED AND EVERYTHING WAS NORMAL. ON THE SAME DAY EVENING WE WENT TO LEXUS DEALERSHIP. HOWEVER, AFTER A LONG WAIT, THEY INFORMED US THAT IT WAS QUITE BUSY AND WE SHOULD MAKE AN APPOINTMENT FOR 2 DAYS LATER. THEY LET US LEAVE THE DEALERSHIP WITHOUT INVESTIGATING THE MATTER ALTHOUGH THEY KNEW THE SERIOUS PROBLEM. ON JANUARY 4TH, WE WENT TO THE DEALERSHIP. THEY COULD NOT FIND THE CAUSE OF THE ISSUE AND THEY DID LUBRICATION ON THE HINGES. THEY MENTIONED IT MAY BE DUE TO THE COLD WEATHER. WE WERE IN BLIND TRUST AND LEFT THE DEALERSHIP THINKING THE PROBLEM HAS BEEN LOOKED AT AND SOLVED. ON JANUARY 10TH, 2018, IT HAPPENED AGAIN. THIS TIME WHILE SHE WAS STARTING HER DRIVE FROM WORK TO HOME IN THE PARKING LOT. AGAIN, WITH ALL DOORS LOCKED AND NO WARNINGS. SUBSEQUENTLY WE WENT TO LEXUS OF NAPERVILLE DEALERSHIP ON JANUARY 12TH. THIS TIME WE WERE VERY FIRM AND WE REFUSED TO DRIVE THE VEHICLE. THE DEALERSHIP HAS KEPT THE CAR AND WE HAVE BEEN GIVEN THE LOANER VEHICLE.

NHTSA ID

11062698

Incident

Jan 2, 2018

Mileage

22,000 mi