RoadVitals

2015 Lexus RX350

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
42
Latest Mar 31, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Sep 19, 2014
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
9
5 injuries, 0 deaths reported

Overview

Our database contains 42 NHTSA owner-reported complaints for the 2015 Lexus RX350, most frequently naming the engine, fuel system and driver assistance categories. 1 safety recall has been issued covering this model year; and 170 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine919.1%
  • Fuel system714.9%
  • Driver assistance714.9%
  • Airbags510.6%
  • Body & structure48.5%
  • Electrical36.4%
  • Visibility24.3%
  • Brakes24.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
14V576000

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Sep 19, 2014
15,872 units potentially affected
The defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 Toyota Avalon, Camry, Sienna, and Highlander and model year 2015 Lexus RX350 vehicles. Fuel may leak from the one of the fuel delivery pipes in the engine compartment.
The risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy: Toyota will notify owners, and dealers will replace any of the suspect fuel delivery pipes free of charge. The recall began November 17, 2014. Owners may contact Toyota customer service at 1-800-331-4331.
Toyota Motor Engineering & ManufacturingView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 42
Engine
Filed Mar 31, 2021

TL* THE CONTACT OWNS A 2015 LEXUS RX350. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE LOSS MOTIVE POWER. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.

NHTSA ID
11405765
Incident
Mar 24, 2021
Mileage
133,000 mi
EngineFuel systemPowertrain (other)
Filed Feb 26, 2021

ENGINE ABRUPTLY STOPS AND I HAVE A 3 SECOND STALL, THEN THE CAR RESUMES NORMAL OPERATION. COULD BE A REAL SERIOUS ACCIDENT WITHOUT WARNING. THIS HAPPENED IN MOTION ON A HIGHWAY FROM A STOP LIGHT OR STOP SIGN OR PULLING OUT ONTO TRAFFIC.

NHTSA ID
11398045
Incident
Jan 6, 2021
Mileage
58,000 mi
Electrical
Filed Feb 12, 2021

MY DRIVER SIDE WINDOW TURNS COMPLETELY OUTWARD WHEN I START MY CAR. IT ALSO HAPPENS WHEN I LOCK THE DOOR. I HAVE TO PHYSICALLY TURN IT BACK TO THE CORRECT POSITION BEFORE I CAN DRIVE. I WENT TO THE LEXUS DEALERSHIP, AND WAS TOLD THAT IT WOULD COST ME OVER $1200 TO HAVE IT REPAIRED. I AM A DISABLED SENIOR, AND THIS IS A FINANCIAL HARDSHIP ON ME. BY KEEP TURNING THE MIRROR, I AM AFRAID IT MIGHT BREAK. I DON'T KNOW WHAT IS CAUSING THIS TO HAPPEN.

NHTSA ID
11396002
Incident
Jan 3, 2021
EngineFuel system
Filed Nov 19, 2020

RECALL FOR FUEL DELIVERY PIPE -REPLACEMENT BECAUSE OF POTENTIAL LEAK, CAUSING A FIRE.

NHTSA ID
11375433
Incident
Nov 19, 2020
Mileage
35,000 mi
Fuel system
Filed May 26, 2020

WHEN INITIALLY ENTERING MY VIN: [XXX] , RESULTS CAME UP AS A 2015 RX 330 WHICH IS INCORRECT. MINE IS AN RX 350. THIS LEFT ME UNSURE WHETHER OR NOT THE INFORMATION WHICH FOLLOWED WAS CORRECT???? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
11325964
Incident
May 26, 2020
Seat belts
Filed May 19, 2020

ON MARCH 17, 2020 WHEN BUCKLING MY DRIVER SIDE SEAT BELT, THE FEMALE END THAT IS SUPPOSE TO BE BOLTED INTO PLACE WAS ONLY ATTACHED BY WIRES. I LOOKED UNDER THE SEAT AND FOUND WASHER AND NUT ON THE FLOOR. MY SON HELPED ME REATTACH THE PARTS TOGETHER. ON MONDAY, I MADE APPOINTMENT WITH THE WILDE LEXUS OF SARASOTA. THEY REINSTALLED THE DRIVER SIDE SEAT BELT BUCKLE AND RETORQUED IT. I WAS TOLD BY THE COSTUMER SERVICE REPRESENTATIVE AT WILDE LEXUS THAT IT MAY HAVE WORKED IT'S WAY LOSE OR IT WAS INSTALLED IMPROPERLY AT FACTORY. EITHER WAY, I FEEL THIS IS A SERIOUS SAFETY HAZARD. I WOULD LIKE TO KNOW THAT THIS CAR AND OTHER LEXUS RX350 WOULD NOT HAVE SEAT BELTS FAILING. *TR

NHTSA ID
11325182
Incident
May 17, 2020
Mileage
78,281 mi
Fuel system
Filed Mar 22, 2020

MY CAR STALLS ON ACCELERATION. NO CHECK ENGINE LIGHT COMES ON. I HAVE RESEARCHED THE INTERNET AND DISCOVERED THAT THERE ARE RECALLS FOR FUEL PUMP FAILURES ON SOME TOYOTAS I HAVE CHECKED WITH THE DEALER AND THE RECALL SITE USING THE VIN. NOTHING I BELIEVE I HAVE A DEFECTIVE FUEL PUMP THAT WAS INSTALLED ON MY VEHICLE. I WOULD APPRECIATE TOYOTA REPAIR IT. .

NHTSA ID
11318976
Incident
Jan 1, 2020
Mileage
42,000 mi
EngineFuel system
Filed Mar 13, 2020

PAST TWO YEARS...MY CAR HAVE TOO MANY TIME PROBLEM ABOUT ENGINE....AFTER FEULING GAS ENGINE SHUTOFF WHILE CAR RUNNING...OR ENGINE SHUTDOWN WHEN WATTING TRAFFIC LIGHTS...

NHTSA ID
11317947
Incident
Mar 10, 2020
Mileage
18 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

KLG Dealer Packa

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DP: Limited Service Campaign KLG expired December 01, 2022

KLG Technical In

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

19LE05 Dealer Pa

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

DP: Customer Support Program 19LE05 expired December 1, 2022.

19LE05 Technical

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

TI: 19LE05 Expired December 1, 2022

Safety Recall 22

EQUIPMENT

Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022

L-SB-0004-22

AIR BAGS

TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus RX350 by model year
YearComplaintsRecallsInvestigationsIssue Index
2023410—
2022100039.6
2021110—
2020710—
2019313047.0
2018181043.1
2017463055.8
2016583053.7
2015Viewing421045.1
2014150047.2
2013591046.1
2012331051.6
2011301051.4
2010941051.4
2009970037.3
20081260039.8
20071671147.4
2006011—
2005011—
2004011—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.