RoadVitals

2021 Lexus RX350

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Dec 13, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Feb 3, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2021 Lexus RX350, most frequently naming the body & structure category. 1 safety recall has been issued covering this model year; and 86 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V043000

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

Feb 3, 2021
1,081 units potentially affected
The defect: Toyota Motor Engineering & Manufacturing (Lexus) is recalling certain 2019 Lexus RX350 and 2021 RX350 vehicles. The transport hook may not have been removed prior to sale. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, "Fuel System Integrity."
The risk: During a rear-end crash, the transport hook can damage the fuel filler pipe, increasing the risk of a fire.
The remedy: Lexus will notify owners, and dealers will inspect and, as necessary, remove the rear transport hook, free of charge. The recall began April 1, 2021. Owners may contact Lexus customer service at 1-800-331-4331. Lexus' number for this recall is 21LA01.
Toyota Motor Engineering & ManufacturingManufacturer number 21LA01View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Dec 13, 2020

I WAS DRIVING HOME ON US HIGHWAY 82 AND MY DRIVER SIDE DOOR OPENED WHILE I WAS DRIVING. I KNOW THE DOOR WAS COMPLETELY CLOSED BEFORE I BEGAN DRIVING. THERE WERE NO WARNING LIGHTS OR AUDIBLE ALARMS UNTIL THE DOOR AUTOMATICALLY OPENED WHILE I WAS DRIVING.

NHTSA ID
11383206
Incident
Dec 13, 2020
Mileage
60 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

Bulletin

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SPOC: Effective immediately, Lexus is issuing a stop sale on part numbers 85212-YZZ2L-LX & 85212-YZZ2M-LX, which may have a quality concern relating to a missing kit component (mispack). Lexus is requesting the return of ALL Dealer inventory of these parts to your facing PDC for credit and inspection.

23LD01 RX Tow Co

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

RL: The involved vehicles equipped with the Tow Prep Packages did not have the Tow Converter installed

23LD01 RX Tow Co

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

RL: The involved vehicles equipped with the Tow Prep Packages did not have the Tow Converter installed

23LD01 RX Tow Co

STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS:SUPPORT DEVICE/STRUT

DP: The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.

23LD01_RX 350 TO

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 23LD01 TOW CONVERTER NOT INSTALLED CERTAIN 2021 MODEL YEAR RX350

23LD01 RX Tow Co

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

DP: The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus RX350 by model year
YearComplaintsRecallsInvestigationsIssue Index
2023410—
2022100039.6
2021Viewing110—
2020710—
2019313047.0
2018181043.1
2017463055.8
2016583053.7
2015421045.1
2014150047.2
2013591046.1
2012331051.6
2011301051.4
2010941051.4
2009970037.3
20081260039.8
20071671147.4
2006011—
2005011—
2004011—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.