RoadVitals

2024 Lexus Ux Hybrid

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jun 13, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 1 NHTSA owner-reported complaint for the 2024 Lexus Ux Hybrid, most frequently naming the body & structure category. 61 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Jun 13, 2023

Sunroof exploded while driving within 24 hours of buying a new vehicle. Nothing fell on the car. We were driving in the highway and we heard an explosion, when we got out of the car to look, we saw that the sunroof exploded. I did not even know that was a thing prior to that, when I started searching after that and talking to my colleagues, seems like it was more common than I expected and is not limited to a single manufacturer. Although we were safe, glass would have fallen on us and we might have gotten into an accident because of distraction, especially when driving in highway. If this is going to be an ongoing issue, why are manufacturers being allowed to make cars with sunroof / moonroof and why are not customers informed of that while purchasing the vehicle?

NHTSA ID
11526885
Incident
Jun 11, 2023

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

L-SB-0036-22 Rev2

OBSOLETE NOTICE October 28, 2026: This bulletin is now obsolete. Please see L-SB-0035-26

L-SB-0039-25

OBSOLETE NOTICE October 14, 2026: This bulletin is now obsolete. Please see L-SB-0033-26.

L-SB-0006-23 Rev2

OBSOLETE NOTICE October 14, 2026: This bulletin is now obsolete. Please see L-SB-0033-26.

L-SB-0047-25

OBSOLETE NOTICE October 14, 2026: This bulletin is now obsolete. Please see L-SB-0033-26.

L-SB-0033-26

A new head unit software update (version 2300) is available via OTA or USB for 2022 – 2026 model year LX 600, NX 250, NX 350, and NX 350h; 2023 model year LS 500; 2023 – 2024 model year UX 250h; 2023 – 2025 model year ES 250, ES 300h, ES 350, LS 500h, RZ 300e, and RZ 450e; 2023 – 2026 model year RX 350, RX 350h, and RX 500h; 2024 – 2026 model year GX 550, LC 500, LC 500c, LC 500h, LS 500, RX 450h+, TX 350, TX 500h, and TX 550h+; 2025 model year UX 300h; 2025 – 2026 model year LX 700h; 2026 model year IS 350, RZ 350e, RZ 450e, and RZ 550e vehicles equipped with Lexus Multimedia versions older than 2300. This Software Update includes the following improvements: •User Interface •Cloud Navigation •Bug fixes Vehicle operators can perform this update directly by accepting the on-screen notification advising that the software update is available, or by locating the software update from the Settings menu and initiating the available update. The release message below will be displayed to the customer: “This software update includes improvements for User Interface, Cloud Navigation, and Bug fixes.” If it is necessary to perform the software update for a customer, follow the software update procedures in this bulletin. This is a phased rollout, which means that as time progresses, more vehicles will receive the update notification and ability to update the head unit. This timing will vary by location and may not display for every vehicle in one location at the same day/time.

L-SB-0026-26

ENGINE

This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the battery rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger. The charging instructions for the GRX-5100 have been added to the Repair Manual for certain model years and models. If the model you are looking for is not listed in this Service Bulletin, please refer to the Repair Manual for the applicable charging instructions.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Lexus Ux Hybrid by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2025220—
2024Viewing100—
2023100—
2022101—
2021201—
2020201—
2019311—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.