2011 Lincoln Mkz Hybrid Problems

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. NICK MAYER FORD (6200 MAYFIELD RD, MAYFIELD, OH 44124) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The EPS warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that upon starting the vehicle, the power steering failure message was displayed. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 15V34000 (Steering). The manufacturer was notified of the failure and confirmed that the vehicle was not repaired under the recall, and that the recall had expired. The approximate failure mileage was 128,000.

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 45 MPH, the brake service warning light illuminated. The contact used excessive force on the brake pedal and the brake pedal was depressed to the floorboard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 168,258.

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving 20 MPH and depressing the brake pedal, the brake pedal went down to the floorboard and the stopping distance was extended. The "Check Braking System" and "Service Advancetrac" messages were displayed. The ABS, brakes, and the electronic stability control warning lights were illuminated. The contact veered to the side of the road and engaged the electronic parking brake. The contact stated that when she turned off and restarted the vehicle, the warning lights turned off and the vehicle operated as needed. The contact stated that the failure recurred on two separate occasions; however, on the last occasion, the warning lights remained illuminated upon restarting the vehicle, and the brake failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 95,000. The contact stated the ABS module failed, the older model years were under the recall but the newer cars were not included in this recall. The contact is requesting reimbursement for repairs made to this vehicle.

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, (440) 845-6000) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THREE STEERING TSBS AND ONE SUSPENSION TSB WERE ISSUED, BUT NO RECALLS FOR THE SUSPENSION. THE MANUFACTURER PROVIDED NO REMEDY OTHER THAN SUGGESTING THAT THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *LN

STARTED CAR AND STEERING WAS SO HARD I COULD NOT SAFELY STEER THE CAR. IT WAS TOWED TO THE DEALER (MARGATE LINCOLN, MARGATE FLORIDA) FOR REPAIR. THEY TOLD ME THE INCIDENT WAS NOT RELATED TO THE MANUFACTURES RECALL AND THAT I WOULD HAVE TO PAY FOR IT. I HAVE REPAIR COVERAGE SO IT ONLY COST ME 100.00 AND THE PLAN PAID THE REMAINDER. IF I DID NOT HAVE COVERAGE IT WAS GOING TO BE AROUND 2,000.00. I AM 73 AND WAS UNABLE TO STEER THE CAR SAFELY AT ANY SPEED. I AM NOW SCARED OF THE CAR BECAUSE OF WHAT COULD HAPPEN AND THINK IT IS UNSAFE TO ME, MY PASSENGERS AND THE GENERAL DRIVING PUBLIC.

I OWN A LINCOLN MKZ HYBRID (2011). I HAVE WHAT I CONSIDER A SAFETY FAILURE/HAZARD. THE DRIVER'S SIDE DOOR LOCK/LATCH FAILED AND I HAVE BEEN UNABLE TO OPEN THE DOOR FROM THE INSIDE. I HAVE TO OPEN THE WINDOW AND OPEN THE DOOR BY WAY OF THE OUTSIDE HANDLE. IN AN EMERGENCY, IF THE ELECTRICAL SYSTEM WAS INOPERABLE, A DRIVER WOULD BE TRAPPED IN THE VEHICLE BECAUSE THE WINDOWS WOULD NOT OPEN AND THE SEAT COULD NOT MOVE BACK, THUS, POTENTIALLY TRAPPING A DRIVER. *TR

3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFORMED SYMPTOM CHART TO PINPOINT TESTS CONCLUDING A BAD DCSM MODULE AND MAIN CONNECTOR WAS MELTED. REPLACED CONNECTOR AND CHECKED ALL CIRCUITS, OK. REPLACED MODULE AND RECHECKED OPERATION FOR BOTH SATS, OK. RETURNED CAR TO DEALER ON 3/17/14. AFTER TURNING ON CLIMATE CONTROL SEAT, LIGHT GOES OUT AFTER A FEW SECONDS. WAS TOLD BY DEALER SEATS WERE OPERATING CORRECTLY, CLIMATE CONTROL SEAT OPERATE ONLY WHEN GAS ENGINE IS RUNNING, THEY WOULD TURN OF WHEN CAR GOES INTO HYBRID MODE. THIS IS NOT HOW THE SEATS WORKED FOR THE PAST 2.5 YEARS. AFTER SEVERAL PHONE CALLS WITH LINCOLN CUSTOMER SATISFACTION GROUP WAS TOLD THAT THE SYNC UPGRADE PERFORMED IN MARCH 2012 WAS NOT COMPATIBLE WITH THE NEW DCSM MODULE INSTALLED. *TR

I OWN A LINCOLN MKZ HYBRID (2011). I HAVE WHAT I CONSIDER A SAFETY FAILURE/HAZARD. THE DRIVER'S SIDE DOOR LOCK/LATCH FAILED AND I HAVE BEEN UNABLE TO OPEN THE DOOR FROM THE INSIDE. I HAVE TO OPEN THE WINDOW AND OPEN THE DOOR BY WAY OF THE OUTSIDE HANDLE. IN AN EMERGENCY, IF THE ELECTRICAL SYSTEM WAS INOPERABLE, A DRIVER WOULD BE TRAPPED IN THE VEHICLE BECAUSE THE WINDOWS WOULD NOT OPEN AND THE SEAT COULD NOT MOVE BACK, THUS, POTENTIALLY TRAPPING A DRIVER. *TR

3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFORMED SYMPTOM CHART TO PINPOINT TESTS CONCLUDING A BAD DCSM MODULE AND MAIN CONNECTOR WAS MELTED. REPLACED CONNECTOR AND CHECKED ALL CIRCUITS, OK. REPLACED MODULE AND RECHECKED OPERATION FOR BOTH SATS, OK. RETURNED CAR TO DEALER ON 3/17/14. AFTER TURNING ON CLIMATE CONTROL SEAT, LIGHT GOES OUT AFTER A FEW SECONDS. WAS TOLD BY DEALER SEATS WERE OPERATING CORRECTLY, CLIMATE CONTROL SEAT OPERATE ONLY WHEN GAS ENGINE IS RUNNING, THEY WOULD TURN OF WHEN CAR GOES INTO HYBRID MODE. THIS IS NOT HOW THE SEATS WORKED FOR THE PAST 2.5 YEARS. AFTER SEVERAL PHONE CALLS WITH LINCOLN CUSTOMER SATISFACTION GROUP WAS TOLD THAT THE SYNC UPGRADE PERFORMED IN MARCH 2012 WAS NOT COMPATIBLE WITH THE NEW DCSM MODULE INSTALLED. *TR

INTERIOR DOOR HANDLE ON DRIVER SIDE DID NOT RETRACT PROPERLY CAUSING DOOR HANDLE TO BE INOPERABLE TO OPEN FROM INSIDE OF VEHICLE. CONCERNS WERE MADE AWARE BY OWNER TO THE DEALERSHIP ABOUT ALL DOORS AND THERE LACK OF CONFIDENCE TO OPERATE ESPECIALLY IN A CRASH. WHEN OWNER CONTACTED DEALERSHIP IN 2014 THE DEALER INDICATED THERE WAS NO RECALL OR DEFECTS NOTED BY MANUFACTURER. *TR

TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP.

INTERIOR DOOR HANDLE ON DRIVER SIDE DID NOT RETRACT PROPERLY CAUSING DOOR HANDLE TO BE INOPERABLE TO OPEN FROM INSIDE OF VEHICLE. CONCERNS WERE MADE AWARE BY OWNER TO THE DEALERSHIP ABOUT ALL DOORS AND THERE LACK OF CONFIDENCE TO OPERATE ESPECIALLY IN A CRASH. WHEN OWNER CONTACTED DEALERSHIP IN 2014 THE DEALER INDICATED THERE WAS NO RECALL OR DEFECTS NOTED BY MANUFACTURER. *TR