2011 Lincoln Mkz Hybrid Steering Problems

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The EPS warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

NHTSA ID

11679126

Incident

Aug 7, 2025

Mileage

130,000 mi

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that upon starting the vehicle, the power steering failure message was displayed. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 15V34000 (Steering). The manufacturer was notified of the failure and confirmed that the vehicle was not repaired under the recall, and that the recall had expired. The approximate failure mileage was 128,000.

NHTSA ID

11512380

Incident

Mar 16, 2023

Mileage

128,000 mi

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. WHILE THE CONTACT ENTERED THE DRIVEWAY AT APPROXIMATELY 3 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSIST FAILED AND NEEDED TO BE REPLACED. GRIFFIN PHILLIS FORD (PA-257, SENECA, PA 16346, (814) 676-9295) REPROGRAMMED THE STEERING THREE ADDITIONAL TIMES, BUT THE SAME FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 24287519. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 74,700.

NHTSA ID

11268631

Incident

Jun 24, 2019

Mileage

74,700 mi

GOT IN MY CAR PUT IT IN REVERSE AND LOST POWER STEERING. FORD SAID ONLY SOME MKZ HYBIRDS ARE RECALLED BUT MINE ISN'T ON THE LIST. EVIDENTLY FROM WHAT I READ ALL OF THEM SHOULD BE RECALLED. MY CAR ONLY HAS 76,000 MILES ON IT SOME PEOPLE WAS A LOT LESS. I WAS LUCKY I WASN'T DRIVING AT THE TIME. WE LIVE ON A FIXED INCOME AND CAN'T AFFORD THE COST TO GET IT FIXED AT THE DEALERSHIP WHO WILL CHARGE A FORTUNE. I BOUGHT THIS CAR A MONTH AGO USED AND NOW AM OUT THE MONEY I PAID FOR IT. I PAID CASH.

NHTSA ID

11192479

Incident

Mar 29, 2019

Mileage

76,000 mi

TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP.

NHTSA ID

11150015

Incident

Nov 7, 2018

THE PROBLEM IS, EVERY TIME THEY REPLACED THE PART THE NEW PART WAS NO GOOD EITHER AND BROKE BACK DOWN TAKING OUT OUR POWER STEERING OUT TIME AND TIME AGAIN AND 'INCREASING THE RISK OF ACCIDENT' LIKE THE RECALL LETTER TO FORD AND LINCOLN DEALERS SENT BY MICHAEL BERARDI SAID IT WOULD. I HAVE A COPY. THE RESPONSE AS CAN BE SEEN ENCLOSED REVISITED DAY ONE WHEN WE CALLED LINCOLN ABOUT THE RECALL, AND THEY TOLD US IT WASN'T UNDER RECALL. YOU DON'T KNOW YOUR OWN RECALL AND YOUR CALLING IT A WARRANTY. PART ONE OF THE RECALL REPROGRAMS THE POWER STEERING CONTROL MODULE IF IT IS THROWING A CODE. SECTION 2 THEN KICKS IN, AND IF IN THE NEXT 100,000 MILES THE MODULE GOES WRONG IT GETS REPLACED AT YOUR COST FOR PARTS, LABOR, ETC. YET, NOT ONLY WAS I TOLD NO GO PAY FOR IT MYSELF THE FIRST TIME, NOW AFTER THE 6TH BREAKDOWN AND MY PLEA FOR HELP THEY ANSWER AS CLUELESSLY AS THE FIRST. THEY ARE ALSO ADDRESSING A RECALL AS A WARRANTY. NOR COULD YOU EVEN FILL IN MY VEHICLE TYPE WHERE THAT WENT WHEN YOU HAD ALL THE INFO IT'S A LINCOLN MKZ HYBRID

NHTSA ID

11111632

Incident

May 1, 2018

Mileage

62,000 mi

WE TOOK IT IN FOR THE POWER STEERING RECALL WE DISCOVERED WHEN WE LOST ALL POWER STEERING AND ALMOST CRASHED. THE DEALERSHIP IS FIXING IT FOR THE 5TH TIME IN 6 WEEKS AND IT WON'T FIX. WE KEEP DANGEROUSLY LOOSING POWER STEERING. WERE MINISTERS AND SERVE AT OUR OWN COSTS WE CAN'T AFFORD TO BE IN DANGER AND NOT BE ABLE TO TRUST OUR CAR. THEY WON'T STOP TRYING TO FIX WHAT CLEARLY THEY CAN'T FIX. WE FEEL THEY SHOULD REPLACE THE VEHICHLE. OUR POWER STEERING HAS NOW GONE OUT WHILE DRIVING 5 TIMES. IT'S DANGEROUS AND WE FEEL LINCOLN WHO INITIALLY SAID IT WASN'T ON RECALL WHEN WE CONTACTED THEM IS BEING IRRESPONSIBLE BY NOT PROTECTING US BY TAKING BACK THEIR DEFECTIVE AND DANGEROUS VEHICHLE THAT WE ARE STILL MAKING PAYMENTS ON. IT ONLY HAS 62,000 MILES ON IT THERE SHOULD BE NO REASON FOR THIS

NHTSA ID

11102367

Incident

May 4, 2018

Mileage

61,650 mi

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, (440) 845-6000) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THREE STEERING TSBS AND ONE SUSPENSION TSB WERE ISSUED, BUT NO RECALLS FOR THE SUSPENSION. THE MANUFACTURER PROVIDED NO REMEDY OTHER THAN SUGGESTING THAT THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *LN

NHTSA ID

11097291

Incident

May 2, 2013

Mileage

45,000 mi

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. WHILE DRIVING 20-30 MPH ON THREE OCCASIONS, THE POWER STEERING FAILED WITHOUT WARNING AND THE VEHICLE CRASHED INTO A CURB. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO CARMAN FORD LINCOLN (LOCATED AT 193 S DUPONT HWY, NEW CASTLE, DE 19720, PHONE: (302) 323-2300) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A WEEK LATER. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED CASE NUMBER: CAS12753414. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

NHTSA ID

11006570

Incident

Jan 5, 2017

Mileage

76,000 mi

STARTED CAR AND STEERING WAS SO HARD I COULD NOT SAFELY STEER THE CAR. IT WAS TOWED TO THE DEALER (MARGATE LINCOLN, MARGATE FLORIDA) FOR REPAIR. THEY TOLD ME THE INCIDENT WAS NOT RELATED TO THE MANUFACTURES RECALL AND THAT I WOULD HAVE TO PAY FOR IT. I HAVE REPAIR COVERAGE SO IT ONLY COST ME 100.00 AND THE PLAN PAID THE REMAINDER. IF I DID NOT HAVE COVERAGE IT WAS GOING TO BE AROUND 2,000.00. I AM 73 AND WAS UNABLE TO STEER THE CAR SAFELY AT ANY SPEED. I AM NOW SCARED OF THE CAR BECAUSE OF WHAT COULD HAPPEN AND THINK IT IS UNSAFE TO ME, MY PASSENGERS AND THE GENERAL DRIVING PUBLIC.

NHTSA ID

10723757

Incident

Jun 2, 2015

Mileage

50,410 mi

LOSS OF POWER STEERING IN THE VEHICLE - POWER STEERING ASSIST FAULT, WHILE DRIVING THE VEHICLE. PULLED THE VEHICLE OVER AND AFTER 5 TIMES OF TURNING THE VEHICLE OFF, AND THEN RESTARTING IT, THE ALERT WOULD GO AWAY AND THE POWER STEERING WOULD BE ACTIVE AGAIN. HAS BEEN AN ONGOING ISSUE FOR THE LAST 6 MONTHS, HOWEVER IT HAS BEEN A DAILY ISSUE FOR THE LAST WEEK.

NHTSA ID

10716957

Incident

May 11, 2015

Mileage

120,000 mi

POWER STEERING ASSIST WENT OUT WHILE DRIVING CAR. STEERING SYSTEM FAULT LIGHT WENT ON. PULLED OVER, TURNED OFF ENGINE AND THEN RESTARTED IT. POWER STEERING ASSIST WORKED UNTIL A FEW HOURS LATER IT WENT OFF AGAIN IN THE DRIVEWAY. TURNED OFF ENGINE AND THEN RESTARTED IT AND POWER STEERING ASSIST WORKED AGAIN. TOOK CAR TO THE DEALER ON JULY 31. I WAS GIVEN A LOANER CAR AND I PICKED UP MY CAR ON AUGUST 1. *TR

NHTSA ID

10643497

Incident

Jul 29, 2014

Mileage

16,600 mi

WHILE DRIVING SLOWLY (LESS THAN 30 MPH), A CHIME SOUNDED AND TWO MESSAGES APPEARED ON MY DASH-BOARD, "POWER STEERING ASSIST FAULT," AND "SERVICE ADVANCETRAC." SIMULTANEOUSLY, POWER STEERING ASSIST STOPPED WORKING, REQUIRING ME TO MUSCLE THE STEERING WHEEL AROUND IN ORDER TO MANEUVER OUT OF HARMS WAY. IN ADDITION TO THE INCIDENT DESCRIBED ABOVE, THE SAME THING (LOSS OF POWER STEERING AND THOSE TWO MESSAGES) OCCURRED SEVERAL OTHER TIMES, AT VARIOUS SPEEDS AND CONDITIONS. I WAS ALWAYS ABLE TO RESTORE FUNCTION BY RESTARTING THE ENGINE ONCE OR TWICE WHILE PARKED. *TR

NHTSA ID

10641621

Incident

May 17, 2014

Mileage

57,099 mi