RoadVitals

2007 Mack Chn Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Feb 14, 2011
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Feb 14, 2011

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2007 Mack Chn. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Engine
Filed Feb 14, 2011

2007 MACK TRUCK CHN 613, 427 ASET AC ENGINE FAILURE DUE TO OIL PUMP DRIVE GEAR SPINNING LOOSE ON AUXILIARY SHAFT. WHEN THE VEHICLE BEGAN TRAVELING DOWN HILL, THE OIL PUMP DRIVE GEAR FAILED CAUSING AN IMMEDIATE LOSS OF OIL PRESSURE. THE ENGINE BECAME A CRITICAL INSTRUMENT IN CONTROLLING THE VEHICLE'S DOWN HILL SPEED PARTICULARLY THE ENGINE BRAKE FEATURE AKA THE "JAKE BRAKE". THE ENGINE BRAKE USES ENGINE OIL FLOW TO OPERATE. SINCE THERE WAS NO MORE OIL FLOW, THE ENGINE BRAKE WAS RENDERED UNUSABLE. AT THIS POINT, THE CHOICE WAS TO CONTINUE DOWN HILL AND RELY SOLELY ON THE VEHICLE BRAKES TO CONTROL THE VEHICLE SPEED, OR CONTINUE TO USE THE ENGINE WITHOUT THE ADDED BRAKING POWER OF THE ENGINE BRAKE KNOWING THAT THE ENGINE WOULD BE DESTROYED. THE DRIVER CHOSE TO DESTROY THE ENGINE AND NOT RISK HIS LIFE OR THE LIVES OF OTHERS. THE DEALER REFUSED TO REPAIR THE VEHICLE UNDER WARRANTY BECAUSE THE EECM INDICATED THE ENGINE'S MAXIMUM ALLOWED SPEED WAS EXCEEDED. FURTHER INVESTIGATION REVEALED THE PROBLEM IS INHERENT TO ALL ASET ENGINES BECAUSE THE OIL PUMP GEAR HELIX WAS CHANGED FOR THE NEW DESIGN ENGINE. THE AUXILIARY SHAFT DIRECTION OF ROTATION WAS REVERSED AND THE DIRECTION OF THRUST ON THE DRIVE GEAR FORCES THE DRIVE GEAR AWAY FROM THE REAR BEARING JOURNAL WHICH IT IS NESTED AGAINST. OLDER ENGINE DESIGN HAD THE DIRECTION OF THRUST TOWARD THE BEARING JOURNAL WHICH HELD THE GEAR IN PLACE. ANY CONDITION, (LIKE AN ENGINE OVERSPEED) THAT WOULD INCREASE OIL PRESSURE COULD DISLODGE THE GEAR. ACCORDING TO THE DEALER, AN ENGINE OVERSPEED CONDITION CAN ONLY OCCUR WHILE GOING DOWN HILL AND USING THE ENGINE TO CONTROL VEHICLE SPEED. IF THE HILL WOULD HAVE BEEN HIGHER, THE ENGINE MAY NOT HAVE BEEN ABLE TO CONTINUE TO SLOW THE VEHICLE AND A CRASH WOULD MOST LIKELY HAVE OCCURRED. THIS HAPPENED IN SOUTHEAST LOUISIANA WHERE HIGH HILLS ARE NON EXISTENT. HAD THIS HAPPENED IN A MOUNTAINOUS AREA, IT COULD HAVE BEEN DISASTROUS. MACK TRUCKS REFUSES TO DISCUSS THIS ANY FURTHER. *TR

NHTSA ID
10382644
Incident
Dec 20, 2010
Mileage
107,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .